I had a mixed experience at this store. The salesperson was helpful in assisting me in finding a good pair of shoes and providing recommendations, and I appreciated that part of the service. However, I felt there was a lack of transparency during the purchase process. There was no visible price tag on the shoes or the box, and the final price of $247 was not verbally disclosed to me before my card was charged. The payment terminal also did not clearly show the total before the transaction was completed. After reviewing the receipt once I got home, I realized the amount and immediately felt uncomfortable with the purchase. When I returned to the store, I was told they only offer store credit rather than refunds, which had not been communicated to me at the time of purchase. Overall, helpful service, but I would have appreciated clearer pricing and return policy disclosure upfront. read more

I felt compelled to write this review because my experience may help other customers, and because I want to explain something important about Mary. First of all, although I probably will not return to this store, I truly love Mary. Everything she does and says comes from her desire to give customers the best shoe possible. For me, intention matters -- a great deal. I am not a spring chicken, and I've bought hundreds of shoes over my lifetime, in many places around the world. I have never encountered anyone with Mary's level of expertise in shoe fitting. She doesn't just understand what kind of shoes your feet need -- she deeply knows her (excellent) merchandise: who makes the shoes, why they're designed the way they are, and how they address specific foot issues. Like ChatGPT, Mary has an answer for everything and not just shoes. Mary worked with me for over an hour and eventually found the only pair that could fit my feet reasonably comfortably, after I had searched unsuccessfully both in stores and online. However, I didn't actually like the shoes -- something I didn't dare say at the time. When I mentioned that the backs slipped slightly as I walked, Mary told me it was "all in your mind." In the end, I bought the shoes and asked her to order them in black. A few days later, Mary called to tell me they were not available in black -- which, honestly, was a relief. It is not Mary's fault that I didn't want to hurt her feelings, that I wasn't more assertive, or that I felt intimidated speaking up. Mary is an amazing woman, deeply knowledgeable, and completely devoted to her customers. I truly love Mary -- even though this experience means I likely won't return to the store. read more

I can't say enough good things about my experience at Dorene's Wide Shoes. I live in SF and made the journey to her store in San Jose. I was hopeful about finding stylish and affordable shoes that would fit my 9.5 WW feet. The selection was amazing, but equally important was the service I got in educating me about the right fit as well as styles that would meet my shoe objectives. I walked out with 4 great pairs of shoes, all of which exceeded my expectations. I will certainly be back. Thank you! read more

The WORST customer service I've ever experienced. They have shoes on display that are discontinued, prices on boxes that don't match what they charge at the register, and the outright lie about brands of shoes. (for example, yesterday the woman literally said "hokas are poorly made and will ruin your feet." DO NOT SHOP HERE!!! read more

My experience here is that Mary is very rude and needs to learn how to talk to her customers. Having the only Wide shoe store in Northern California doesn't negate the terrible customer service, condescending tone, and her inability to communicate as an adult. Either way I wouldn't send my grandmother here again or anyone that was looking for a wide shoe. There are better options. Anyone who says otherwise is okay with terrible customer service. She needs a reality check and some basic training owning a business and dealing with the public. Discussing her political views with patrons has to be the most unprofessional thing I've ever witnessed. Nonetheless, avoid this store at all cost. read more

As a senior citizen in body but my brain still thinks it's 35 and still loves beautiful shoes. At this age I need a safe shoe that cradles my foot securely, but still looks beautiful. I found a store today quite accidentally that gives me both beauty and safety in a shoe. The selection was above any shoe store I've been in last year thank you Doreen for bringing my beauty back at least on my feet. read more

So helpful gives me opportunities to wear cute shoes for a wide foot. I am so thankful for Doreen's and they are the place to go to for your specialty shoes. read more

Fantastic shoe store! Mary was incredibly helpful and knowledgeable. LGBTQ+ friendly. Highly recommended!

If you have wide feet, Dorene's Wide Shoes is the perfect place to shop. This store offers a wide variety of styles that meet your needs for all occasions. The owner, Dorene, makes sure you leave the store with a comfortable fit. She does on the spot or overnight stretching for any tight or uncomfortable area. This store has a welcoming atmosphere, and there is no pressure to purchase. Marsha D. read more

Great customer service. Very knowledgeable, good selection. Mary is very thorough and patient in explaining everything.

My aunt and I were at a business lunch on Friday when one of the lady's told us about this hidden gem. I've suffered from wide feet my entire life, and had resigned myself to a fate of wearing only the ugliest and/ or most practical shoes. I wasn't optimistic, but my aunt is a shoe person and she said we should check it out. The mother and daughter team that own the shop have exceptional knowledge about shoes and their construction- they literally spent an hour and half trying different shoes. They have a vast inventory so it was fun. I felt a little like Cinderella! I ended up buying 4 pairs of shoes- only one of them was what I could call "practical" (a black pump) and the rest are downright cute. I highly recommend this shop for anyone with wide feet. I think it's change my life and I'm now planning to make an annual trip out here. Thank you ladies! read more

Dorene's Wide Shoes - Shoe Stores Near Me - San Jose, California

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The service by Dorene and her mom is always excellent. This is has been my go to place for the whole family since the past 10 years and I have never been disappointed by the shoe quality and our purchase. Sizing options especially for my kids who have extra wide feet and shoe size 13 have been fantastic and am so grateful that they are here. I travel 1 1/2 hours away to get our shoes and it's always worth the distance . read more

Great service and selection! If Mary doesn't have what you want on display, she'll find something for you.

Wow! I found this store 10 years ago. What a blessing. I never liked to wear shoes, they never fit. Now I can wear short heels if needed, all day. Thank you Dorene and God bless you. read more

This company offers double-wide width shoes which is very beneficial for those who have wide feet. The quality of the shoes and the comfort they provide are excellent. The prices of the shoes are quite high, so bring your credit card!! But remember that you are paying for a specialized product. The service is very good, as well. read more

This shoe store is for everyone who wants better quality and great fitting shoes. They have women's shoe sizes up to size 16 and 6W, including casual, trail, dress, boots, sandals, and slippers. I recently found out that my big toes have started to turn inward, which causes all kinds of problems and she gave toe spacers that have already made a huge difference. I've been suffering with very painful toes for quite a while now, and I think the spacers will really help. I also recently discovered that my feet are now bigger and wider than they used to be, and I can no longer find my size in an average shoe store. I was looking for new black dress shoes, and the ones that she found for me feel like they were made for my feet and are incredibly well-made uncomfortable. They also sell men's shoes in all kinds of sizes. They sell the best shoes. You can get anywhere in the world in any size you need. Why would you go anywhere else?! read more

Worth a drive. Small shop but packed with casual to formal options. Personalized attention and a focus on finding the right fit for your feet. The shoes I bought there for a wedding fit perfectly and were comfortable throughout all the festivities! read more

I walked in to see after eating breakfast next door. Lady explained how good quality shoes were worth the expense because I needed to take care of my feet. I ended up paying $185 for a pair of sandals. They were comfortable but the entire sole unglued with a 2 months and the straps have come undone. Lesson learned , paying less last longer. read more

Dorene's Wide Shoes - Horrible quality - Shoe Stores Near Me - San Jose, California

Great service, it's been awhile since I've been to a shoe store where they'll help you adjust your fit and offer suggestions. The men's selection was a little light but the styles they had were right up my alley. I really appreciated the great service! Thank you. read more

The proprietor is a sassy, opinionated woman who knows her shoes and which ones work for you. You, of course, are the final arbiter. If you have wide feet and need comfortable shoes, run (don't walk) to this store, the only shoe shop in CA for wide feet. Instead of going to three stores to find a few pairs that fit me, I found the perfect pair of shoes in 10 minutes. I picked a shoe from a display -- and it fit me! It was a novel experience but one I'd like to repeat. I've always found Munro shoes to be the expensive -- but well worth the cost because they are very comfortable. Dorene's has an excellent selection. Today was my first visit. But I'll be back. read more

There are many places that sell wide shoes, but this is the only place around that sells exclusively wide shoes. I had the occasion to visit this store while shopping with a friend who is a regular Dorene's customer. I was impressed with the quality of the shoes. I saw name brands reasonably priced. There is also a wide range of styles to choose from: high heels, walking shoes, sport shoes, beach wear, boots. The salesperson was informative and friendly and clearly eager to please. If your feet are wider than a B width I do recommend shopping at Dorene's. The displays are neat and attractive and the handbags ar also lovely. The store is situated in a large shopping center and fronts on the parking lot. Parking is free and easy. read more

I was in the shop looking for a new pair of work boots. I spend a lot of time standing doing more than 10k steps. I stood there for two seconds and was greeted with a smile and a how can I help you today? I told the lady I was looking around as I had time to spare before my flight back to Dallas. After a few seconds, the lady asked me if my arch hurt. She said they are notorious for not having arch support. She sat me down on the bench and took my shoe off so she could measure me. After the measurement, she went to the wall and grabbed an orthotic insert from the wall. She put them in my shoe and let me walk around. It was like running in brand-new shoes with arch and foot support. 10 out of 10, I would buy another set for my next pair of shoes. Thanks for the support!.. Get it... LOL Arch Support. Thanks again for the Help! read more

My mom was extremely difficult to fit - two different size feet and periodic swelling. This store was the first to cater to her needs, finding strap-adjustable shoes that could be set differently to accommodate both feet. She was given full-attention for an hour by the owner, who listened closely to my mom's needs. We've been searching for a year to find this type of store - we can stop looking. If you have difficult feet to fit, wide, different size per foot, other, this store is the place to go. With thousands of shoes on-hand, you'll very likely walk out with a new pair. read more

I was in desperate need of a great shoe for work. My dogs were beyond barking, they were howling in pain. My friend referred me to Dorene's, so I went there. It was the best decision I made. Dorene and Mary have the expertise, knowledge and years of experience in their shoe business that was needed to make my feet feel comfortable. Comfort is everything when it comes to shoes. Thank you so very much!!! read more

I came across this store by chance and was intrigued by the name because my mother has wide feet and has some trouble finding shoes that fit her comfortably. However, the reason I went into the store was because I have been recovering from a fractured ankle and foot. I was in a cast for 6 weeks and then a walking boot for another month. My doctor finally gave me the ok to slowly start transitioning out of the boot. I was having trouble with all of my shoes I have because my foot was very swollen and by the end of the day made walking very painful. From the moment I walked in I was greeted and attended to right away. Mary the owner was extremely helpful. She asked me some questions and also told me I had to be honest with her so she could do her best to find the right shoes for me. I was there for about an hour and tried on about 6 different types of shoes. I finally chose a pair of Drew's and let me tell you I could immediately feel the difference. No doubt these shoes have helped me recover faster and I am almost walking normally again. The variety, value, and quality of shoes in this store is tremendous. I will definitely be back for more shoes and the excellent service! read more

The shoes are very expensive but not all are made really well. The owner is a little pushy. She talked me into buying a pair of flat sandals with according to my podiatrist pulled the tendon in the back of my heel! I told her I couldn't wear flat shoes. The second pair I have only wore 3 times and while comfortable are starting to come apart! read more

8/4/2022 I was in need of some shoes for my mothers funeral I purchased these shoes at Dorene's wide shoes. I wore them on 8/6/2022 and after 5 hours of wearing them my foot turned black from the lining, it was peeling as well, and the bottoms where peeling and looks like they are made of cork horrible people they sell overpriced shoes that are made poorly WARNING DONOT BUY FROM THIS STORE read more

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A good range of shoe styles with a store owner and staff who are attentive to their customers' shoe fit, comfort and style.

This is a hard review to write, so I'm going to stick to pros and cons. Some people won't care about the cons but I don't think I'm the only one. Pros: Great destination for anyone looking for wide shoes; some of the best brands and some less expensive alternatives, from casual to formal. Small business, tidy store, easy parking, knowledgeable staff. Cons: Staff (probably owner) can be patronizing as mentioned in another review. The last time I went, they were playing a news channel that is a divisive one. I understand watching TV while at work but I think you should avoid playing a station that will offend half your potential business. I can't trust that kind of judgment, so I won't be returning, which is too bad, as this is a gem for anyone who needs a wide toe box. If I hear they have stopped watching TV there, or if the place changes owners, I would return as they are a good store otherwise. read more

I went into Dorene's Wide Shoes several months ago because my friend wanted to look at the shoes there. Dorene helped her find shoes that were very comfortable. When Dorene finished helping my friend, she asked me if I wanted to try on a pair of shoes because I was complaining about my bunion being so painful. I tried on a pair of shoes and they felt so comfortable that I bought them. I have worn them every day on my walks and my bunion has not hurt one bit. I didn't need a doctor to fix the problem -- just a good pair of shoes. I purchased one pair and my friend bought 3 pairs! read more

The last time I was inside this store was about 2 years ago, I was trying on some shoes, I had bought shoes 1 year before then from Doreens Shoes, my Husband and I went on a Saturday, this review is long over due, The lady that day said that she was the owner and she treated me like shit. In other words she was talking down to me as if I could not afford the shoes, I held my composure and said yes I bought shoes fom here before. She said if you bought them you would of remember, the girl at the Cash register asked me what was my mobile number that you used? I told her my mobile number and she said you bought ***** shoes I year ago, and I said yes I did and the so call manager or owner as she put it, didnt say anything...not even apologized.... I look at my husband and said let's go.. I will NEVER go back to this store again. read more

My Mom is 91 years old. She has physical limitations and has swelling in one leg. We were referred here when we were unable to find suitable shoes at stores that sell more regular shoes. Dorene treated my Mom with patience and kindness as she experimented with different shoes to find two pairs to both fit and suit Mom's needs. I'm not going to say the shoes were inexpensive: but if you're looking for the right shoes, this is one of the best places to find them. read more

I have always had a difficult time finding shoes wearing a size 4. I heard about Dorene's from a friend. I am so happy I went in. I got an education about feet. I was absolutely amazed at the selection that they have in a size 4 Beyond that, the owner took a lot of time with me to be sure that the shoes fit properly. I will absolutely positively go back. I am already planning my next visit and what I want. I could not be happier with the service that I got and the shoes that I bought. read more

I love the customer service. It was wonderful how I was able to take my elderly Mom and got the one on one help that was needed. The employee took her time and made sure my mom was happy with what she was buying. The employee was able to give my mom some good advice on what shoe would fit her lifestyle the best. Absolutely loved everything about our shopping experience. read more

Have you ever had such impeccable customer service? That's how I felt today when my sister took me to this store for the first time and Dorene & Mary helped us. Health issues have made wearing most shoes impossible, but they had several styles that actually fit. They went above & beyond what would be required to sell a pair of shoes proving that they truly want their customers satisfied. Thank you for giving me hope that I can find comfortable shoes again without feeling embarrassed! That is a priceless gift! If you also struggle to find shoes, give this place a try. We highly recommend it! read more

These people have the MOST comfortable shoes that I've ever had the pleasure of trying on! They also have many styles to choose from. The service is impeccable. They brought out a great selection of the shoes I wanted to make sure I got the best size for my feet. The owners also had a lot of knowledge about how to pick the best shoes when we shop for good shoes. AND they have a layaway program. This store has competitive pricing as well. My FAVORITE store by far to get great and comfortable shoes with the best and friendly service!! read more

Excellent service. Took my mother-in-law to Dorene's for shoes. My mother-in-law has very complicated feet. She has hammer toe on her big toe and on her other foot she has hammer toe on her little toe. We spent over three hours getting a proper fit for her shoes. The owner even took her over to the cobbler to get some inserts custom made for her shoes. The owner never once made us feel rushed or that we were a burden to them. Their main concern was that my mother-in-law left with a comfortable pair of shoes. In my book they went above and beyond customer service! Ginger read more

I would agree with most 1 to 2 star reviews on this page and give the same feedback: rude customer service, prideful about their exclusivity, overpriced, not a very good selection for younger folks, and they watch TV while they work. The older sales woman in the store kept telling my feet were as they were because I never wore the right shoes. She ended up selling me a pair that was too small that I bought just to get the heck out of there. While I was there they were watching The Bible on the history channel but also boasting about how they are they only wide with store in Northern California and had a better selection that feet fleet! As Christians, isn't that one of the 7 deadly sins?... read more

Great family run business who had all of the sizes I needed for formal and daily wide shoes!

Decent selection for wide shoes. Rude staff. Only continued to look because mom needed some shoes and she can handle rude people and get what she needs. I wouldn't shop here. read more