My wife and I purchased A Honda CR-V. The team of Jason O'neil sales manager and Chip Berkowitz sales we're so easy to work with.Brought out different color options .No pressure answered all our questions..Want to by a Honda go to Hyannis Honda !!! Easy Pease! read more

After not so great experiences at some of the larger Honda dealerships, I went to Hyannis Honda and had a great experience. I went in looking for a civic and after the sales man, Frank, spent time locating the hatchback I wanted, I totally changed my mind and went for the CRVs. He was totally understanding and happy to help me find the right vehicle. I wound up purchasing a car I'm really happy with and both Frank and his manager were very kind and not at all like the obnoxious and sneaky people I've worked with at larger dealerships. I would really recommend Honda and working with Frank- he's great! read more

Wow! Have things changed at Hyannis Honda. My very first experience was when my battery went dead because I had left the door open a bit unknowingly. I had just moved here and didn't even know where the Honda dealer was located. I called and they sent someone over to my house to start my car!!!! Believe me, I've been a loyal Hyannis Honda customer since. However, today and 17 years later, when the sliding door on the driver's side wouldn't close, I called not knowing what to do and I was told to call AAA! When I bought this my 4th Honda, the Hyannis Honda salesman told me it didn't have a timing belt. Well, it does and it cost me $1,000+. That lie will cost them, because I won't be buying another car there. What else do the salesmen not know about their own cars! read more

Great friendly service, always! Nice waiting area with wi fi and a big TV. Coffee provided or tea. Play area for children also. Always valuable coupons available to help one out on cost for service.I give it 5 stars as always had Great service. read more

Recently moved to the Cape. I needed a recall repair and an oil change on my Pilot. I was checked in by a young woman who was very polite. My repairs were completed in just over an hour, which I waited for. I found the waiting area comfortable, even though it was full. I was taken aback that everyone seemed to be in good spirits, customers and employees. I don't think I've ever seen that in an auto shop. I'll definitely come back again. read more

Contrary to the below reveiws I was pleased with the services provided to me after purchasing a used vehicle here. I will pretense this with saying I was very displeased the purchased car had issues from the start (hence the four stars). However I genuinely do not think Hyannis Honda had any idea that the car needed work and they have been very responsive and helpful since I brought it to their attention. The used car manager, don, is especially helpful. I purchased a Jeep Wrangler here about a month ago. First I was pleased with the purchase price and happy that they were willing to drive the car out to me (I live in Boston). Shortly after, I ran into an issue with it starting (intermittent issue so I can see why they didn't know off the bat). I called immediately and let them know the car was not starting. Don asked me to bring the car in so they could take a look. The service dept determined that they could not fix it there at Honda so I had to leave it in the cape. Don made sure I had a loaner vehicle in the mean time while they sent the car to a jeep dealer to look at. Jeep ended up fixing a handful of items (some related to my complaint and some not). All of which were covered in full by Hyannis Honda which was appreciated as they easily could have only fixed what was related to my starter issue. After a week of work they sent out a runner again to Boston to trade my loaner for my jeep. So far the jeep is running well and I appreciate the courtesy of the loaner, making sure my car was fixed and bringing it to me in the city. Hoping this is the only issue I run into. Thus far I have been pleased and feel like this is a fairly honest dealership. read more

These people are fucking idiots. My old car had broken down unexpectedly and found a nice little coupe that was perfect for me. Said it would be ready by Monday after seeing it on Friday. On Monday I called them up and asked if it was ready and it wasn't. So I had to rearrange my day a second time and when I went to go get it they didn't have it inspected, they lost the second key to the car, and they lost a photo copy of my license. The salesman kept saying he hadn't slept at all - because I really wanted to hear that apparently, that he hadn't slept. Told me he would search around for the second key and give me a call back a few days. Never did. I had to call back this idiot who completely forgot to look for it and call me back and said I had to make another trip down cape so they could make me a key and that it would only be twenty minutes tops. So a few weeks later I go down and I'm sitting there for a fucking hour and a half, watching people come and go. And then they tried to charge me for the key! They kept asking "did they give you a price range?" And when I called the manager to complain about the shitty service the salesman had given me, he didn't offer to compensate me at all. He barely apologized. They're all off getting high, that's why the fucking idiot couldn't get any sleep. God, I am so sick of Honda. read more

I bought a used car from Hyannis Honda. I recieved the car in a timely manner with it registered and ready to go. It's been six months and I couldn't be happier. I would definitely go back to them again when I need my next car. read more

I went to Hyannis Honda service today for an oil change..I was told it would be an hour and a half wait..they do not make scheduled appointments..I sat in the waiting area for 3 hours! I finally got up to see what was taking so long..I never even received an apology..was told they would mail me my receipt..I will be going to Plymouth for my future service..apparently my time meant nothing to them! read more

Bought a new Accord in 2013. Good experience. Paid cash. Now we are getting marketing letters stating that we have 39 payments left at $401/mo and it is time to trade in for a new car. What?? called sales manager Jasen and was told that they can't tell who owes them money. What??? Screamed at him and told him to stop sending these letters. A month later, just got another one. I guess they just don't care. read more

unless you like t be treated rudely by unprofessional sales people I would advise seeking another Honda dealer - there everywhere and sell the same product fro pretty much the same price. If I could have given negative stars I would have. read more

I have taken my Honda here for regular maintenance a few times. Each time the service team is very friendly. They are quick and very thorough. When I call to ask questions, the phone is always answered in a timely manner and the people are always nice. As I sit in the waiting room I am very comfortable. They have a large TV, coffee and vending machines. They also have a very clean restroom. Also, the staff is always working. Did you ever go into a place and see a lot of people standing around as you wait and wait to wrap up the sale? Not here. I waited an hour and a 1/2 or so (very reasonable for the tasks I asked them to perform), but it felt like 20 minutes! I will continue to bring my car here for service. The half hour ride is worth it! read more

Excellent service! This is my second lease with Hyannis Honda and I love my car and doing business with them was superb. I would definitely use them again. read more

I just bought a 2017 CRV and I love it! I also had a great experience with my salesman and the sales dept. This is my first new car and I was nervous. From the minute I walked through the door I was welcomed and felt at ease. I had such a good experience I felt I had to share it. I would definitely recommend Hyannis Honda if your looking for a car! They were helpful in every way!!!! read more

I purchased a 2012 Crosstour that was a "certified" vehicle. After owning the vehicle for seven months I've had to have the battery and the brakes replaced. At this point they honored it the certified vehicle. As it turns out the tires are worn and I needed new tires. Hyannis Honda would not replace them . I actually spoke to the general manager of sales and he abruptly told me "you're not getting tires out of us" and he said sorry you don't like my answer!!! . I left a message for the owner who hasn't phoned me back. Out of frustration I called Honda of America. They took on my case. They agreed with me they should have replaced the tires. I went to four tire dealerships and the shop which inspects my vehicle yearly and they all said I needed tires. The GM of sales was so rude and arrogant that I discontinued the call. This is my second horrible experience with Hyannis Honda and I will never go back to the dealership again read more

Just wanted to drop a note about the outstanding service we receive from the Honda salesman Dennis G. We have worked with him on the purchase and lease of several Honda's. He is always available to meet with you or answer questions via his cell phone before, during and after the sale. You always feel he has your best interest at heart. We have never been disappointed. read more

Bought a Car from Hyannis Honda last week. My salesmen Geoff was great to deal with and I got a great deal on my Accord Lease considering the negative equity from my old car that we had to deal with. I walked in around 5PM and was out about an hour later with all paperwork signed. The car was ready to pick up the next morning. No Complaints here. read more

After buying 6 vehicles (my wife 4, my son 2) I bought a 2012 Odyssey with low Miles, after hearing their constant Add on radio about local trades, and not getting cars up the pipeline from who knows where. The car looked fine. Next day heading west to work I noticed mud in side mirrors and in wiper channels. Researching paperwork and phone log I realized car had been through Hurricane "Sandy" in New Jersey. I returned the car and got a 2014 that was a local trade with 28000 miles +-. Warranteed I returned in a few weeks to get front rotors replaced, (obvious when braking exiting highway wabble in front) 2 hours later service tech says front rotors fine, but replaced rear brakes. In disbelief I went home and the problem was still the same except now rear brakes squealed when backing. Because of inconvenience I had the competent people at Falmouth Motor Car redo the front rotors which were absolutely bad. To day 12/21 having an oil change at FMC I asked them to check squealing rear brakes. Metal to Metal (2 mos old) and rear rotors glazed. $300 + repair. I disrespect them for not listening to what I said and treating me like I didn't know what I was talking about. Never Again to enter their place of business unless I feel the need to go there and tell those who work there they have the integrity of a snake. In a recent conversation with a Honda owner that had purchased a few cars there he said he went to the newer Honda dealer in Plymouth and he thought he was in another world. They did many repairs to his wife's car (bought at Hyannis) and got them all covered under warrantee. He said he would never go back to Hyannis Honda. Tom B read more

Oil change. Just an oil change. I've been sitting here for 2 1/2 hours while other people come and go. Ridiculous.

First time I came her I did not make an appointment to get my brakes replaced and it took a long time, they explained to me that I should make an appointment next time. I was fine with this as I went to play golf while waiting. The second time I tried to make an appointment just to get my headlight replaced and I was told that I did not need an appointment for that, I could just come in anytime and they would get it done right away. So I went in and had to wait 2 hours for them to replace my headlight. I am never going back there to have anything done for my car. read more

Bought a used Mercedes Kompressor, 2003...very clean, low miles. Have had several engine light issues, over the few weeks that I've owned the car. I have not been able to drive the car, but for a few days! The dealership has been very good with addressing each issue, with our local Mercedes dealership. My salesman, J.C. is fantastic. He has gone above & beyond... My concern is that I had to pay for the car, before these issues were diagnosed and was not allowed to bring the car to my personal mechanic. Also, the 60 day warrantee was addressed today, with the Gen Sales Manager, Jasen O'Niel. I have not been able to drive the car long enough, between repair issues, to get an inspection sticker! Each issue would have caused a rejection sticker. The warantee clock is ticking ! Mr. O'neil has assured me that "he personally will stand behind the car for as long as it takes to address reasonable issues, Even beyond the 60 days". Hyannis Honda, (if this assurance is true), is an extremely fair dealership, with a customer care policy...second to none. My car is currently in the Mercedes dealership, waiting on more emission parts. Will be there 6 days this time around. I am expecting, as are the Hyannis Honda sales & service staff that the Service Issues will be resolved, after this latest repair. I am looking forward to a trouble free ride in a very nice Benz...courtesy of Hyannis Honda, Being a disabled Veteran they have shown me courtesy and respect. I do not hesitate to give a thumbs up to the attention and assurances that I have received...so far... read more

I've bought many cars and regularly service them here. The price and service are ALWAYS the best,. I've been elsewhere from time to time and always came back. These guys can't be beat. read more

I have leased cars from Hyannis Honda for the past 8 years, I currently have 2 leased. I have had an overall good experience. I recently tried to get a new lease and turn back in one of my leased cars. I was given a ridiculous quote on the car I wanted and realized that they did not want my lease car back. Since Honda was no longer making that model. I realized that they had lied to me when the business manager originally told me that I would have some equity in my car at lease end. Do not trust them, be sure to do your research on lease deals and take your business elsewhere. read more

I have bought 3 cars from this place, so I consider myself a pretty good customer. Today I was in the service department with a problem. The man who checked me in was rude and condescending. I was explaining what was happening with my car and he looked at me like I had 3 heads and told me that it was normal. I explained to him the 2 other odysseys I've owned have never done that he just kept giving me the dumb look. Then he asked me if I was dropping off my car I said yes. He asked me a number he could reach me at and I said I was waiting. I must have misunderstood him. Well he then looks at me and says in such a snotty voice so your not dropping off then. Like I was 2 years old. Ok. So 2 hours go by and it is literally 80 degrees in the waiting room I go to ask what's going on with my car. While I was waiting I made my kids put hand sanitizer on their hands because the toys there are filthy. A different "service advisor" walks by us and very loudly yells "ugh, oh my god, that smell, what is that smell ugh"..... as he was looking at us cleaning our hands. Ok. So another hour goes by and my car is ready. I go to check out. Surprise, the dumb woman was wrong and the service guy was right, they couldn't find anything. Then they tried to charge me a 70.00 diagnostic fee on a car that is less than 60 days old to me. It really was an awful experience. Pretty sure they love when women buy cars from them, they just don't want to deal with us if God forbid our vehicle needs service. read more

To give this place even one star is too much. EVERY TIME I need new break pads I magically need rotors too. I just got my car serviced there for an oil change, new dome light, and fix my charger (I said it probably was the fuse). It took 2.5 hrs to be done, and when I went to pick up the car Bob at the desk seemed like he didn't know his head from his ass. The done light bulb was not replace, but was charged for it so I made them go replace it. Took all of two seconds. I got in my car and left, and my charger didn't work still yet was charged for the fuse... I called them back and talked to Dave who seems to not give two shits. I told him of the issue and said maybe the technician was in a rush and possibly forgot to replace it. I explained to Dave that the tech had forgotten the light bulb too. Dave's response was that it prob was something that kept causing it to trip and I'd have to get it diagnosed. I said to him so now I'd have to pay 100 dollars for a diagnosis? He explained that if it was something they had done it'd be free. I said to him that I'm all set I'll just have someone else fix it. He then just hung up on me. This post may seem rude and you may think I was rude to the Honda staff but I was nothing but polite and patient with them. These people clearly do not care about their customers and only care about making money. read more

I live on-Cape and have been a lifetime Honda owner, so this was my first stop when shopping for a new car. I called in advance to get quotes, and arranged with my salesman a time for a test drive. He specified the cars I would be driving (new Civic and Fit), told me what time to show up, and told me that he would have the cars waiting and ready to go when I arrived. The problems started when I showed up -- the cars were not ready and waiting, and he was busy. After half an hour, he was finally able to turn his attention to me, and we wandered the parking lot for 15 minutes until he found a Civic for me to drive. (This was not the model that I was interested in, but, hey, at least I got to drive a car!) He never was able to produce a Honda Fit--of any variety--for me to test drive. As a first-time new-car-buyer, I figured this was unprofessional but probably par for the course. But things got worse during the negotiation which took place first in person at the dealership, and then over the next few days by phone: I believe that he deliberately misled me on pricing, and in addition to having an overall patronizing manner, he called me a "little devil" when I refused to take the deal he offered. At least I managed to salvage some margin of dignity when I declined to purchase a car from them, though frankly my experiences at other Honda dealerships were not much better. read more

Service department is one of the least pleasant experiences I have ever had with car service. While I was waiting for a customer service rep for intake, the service manager was fuming around the reps about how the "customer should have paid" for a valve stem and it should not have gone under warranty. One rep suggested that it should be submitted to Honda as "good will" service. The service manager scoffed and essentially berated the rep. Totally bad vibe from minute one. Hard to imagine a circumstance in which the service manager thinks it's a good idea to have that discussion in front of a crowed waiting area with customers. Picked up my car later that day and three reps and the service manager all looked at me and ignored me for about 5 minutes - I was the ONLY customer in line. Never again. The local Toyota dealership is the polar opposite - 5 stars. When I replace my Honda, I'll likely choose a Toyota the service department tips the scales. read more