My family and I had a wonderful experience at the Hyatt Centric South Beach this weekend. We were taking very good care of by Vincent who works the front desk and his crew who were working the bar and restaurants during the World Cup on Sunday. This was a birthday weekend for me and the staff at the Hyatt had a birthday card with a hand written note for me when we checked in and they upgraded our room to the ninth floor. We had an amazing view of the ocean and the building buildings of South Beach to the south. The drinks at the bar were great (try The Gin75) and the fries from the kitchen were awesome! We sat and talked with the staff while watching Spain win. The following day, Vincent arranged a late checkout for us and when we told him that we were going to rent bicycles, let us take two bicycles that the hotel reserves for guests. We will definitely be back to the Hyatt Centric South Beach! read more

Lovely hotel in a perfect location, with super-friendly, attentive staff and very clean rooms. They make the most out of the space while keeping all public areas very clean. The hotel has an agreement with the Loews hotel across the street for access to the gym, spa, and beach. I would stay here again! read more

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The best part of this hotel is the location, right in the heart of South Beach. I've stayed at a number of Hyatt Centric Hotels and have enjoyed the quirkier side of the brand. This hotel just felt a little low energy being in such a fantastic location. We came here in January and there was a slight cold front that moved in. We stayed in another property just days prior with a pool that was heated and it was so nice. We were very disappointed that the pool here, while advertised as heated, was cold as ice. It also was a little underwhelming of a pool. The lobby had a stylish hotel bar and lounge area. But it was completely dead during our entire time. Service was not the best compared to other Hyatts and just felt okay. It wasn't a terrible stay but just not the best hotel in South Beach. Our room was spacious and I liked the stylish design. But if I had my choice, I wouldn't come back here again. I booked this hotel simply because I had points. So I loved a free room. But overall just a little disappointing of a stay. Nothing was awful but at the same time nothing was a standout. read more

This was my first time staying at a Hyatt Centric, and I loved it! The hotel felt intimate and was on the smaller side--no more than 10 floors. The lobby is on the third floor and truly feels like a living room. It's so cozy, with a mix of low lighting and natural light. Even the check-in area looks like a host stand, for reference. The hotel restaurant is in the same space, featuring a bar and a handful of tables, plus patio seating. The outdoor pool is also on this floor. Now, the room. Comfy and cozy! I was surprised by how comfortable the bed was. The bathroom was nice, although the only thing I didn't love was that the shower head was positioned directly in the middle of the ceiling. Overall, a great stay and I'd definitely return! read more

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Really liked this hotel, great location in South Beach. Right in the middle of it all but still very quiet and comfortable to sleep at night. Pool was great and lots of lounge chairs outside on the pool deck. Room was clean and bed very comfortable. Has a nice gym across the street you can access for free. Definitely a great stay in Miami and it's Hyatt so points and other perks can apply. read more

The hotel needs better management, maybe older employees that have more experience in hotel management. I see that's a theme in all the reviews. I requested early check-in, got an email the night before asking me to check in for my early check in indicating they knew my early arrival time. Because of an early flight I got to the hotel at 8am. I know early. The hotel didn't let me into my room until 4pm. They said they would call me when my room was ready, they never did. The lobby is on the 3rd floor. They said they would keep my luggage, the first time I returned to the hotel my luggage was unattended on the 1st floor. Later when my room was finally ready they said they would bring my luggage up to my room, I said oh hell no, I'll wait right here for it. I'm glad I did because they didn't know where it was. Turns out it was unattended in another hallway near the lobby. They need an actual baggage room and a bellhop to tend to this full time, it's a small hotel, there's no reason why the bellhop can't be on top of this. I watched a lot of people leave their bags, so this is a big part of the hotel's job! The entrance to the hotel has yellow grid and yellow bumps on the sidewalk then the sliding front door entrance is slightly raised. None of this is convenient for someone rolling a suitcase!!! The front door locks at night which the hotel doesn't tell you when you check in. The toilet seat in your room indents inwards and doesn't cover the whole rim so you can feel the cold rim. Same with the handicap bathroom in the lobby which had poop on the wall but they took the time to fold the toilet paper. My peep hole in my room didn't close. The bathroom did have nice amenities, especially the makeup wipe. Wish the shower cap wasn't hidden. While the hotel is across the street from the beach, you can't cut through Loews so it's actually a long walk around. The room was large and spacious and had a nice few on a high floor. Next door is a Joe and the Juice. A block away is a Walgreens. read more

Hyatt Centric South Beach Miami - large room with a nice view - Venues & Event Spaces Near Me - Miami Beach, Florida

Great staff, especially Shanika, a manager. Quiet enough at night to sleep! Location good, even breakfast decent for a small hotel. read more

Location is great not in the middle of the young spring break craziness but centrally located to have the best of both world and direct access to the beach! Great full bar too to unwind after flight. The room is small/average but great shower and security is top notch! Happy hour at lobby bar 3-7p Resort Fee 37 per day Free towel at Lowes chair rental beach area Beach chairs close at 6p sharp 37 for umbrella read more

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Not a fan of this hotel at all. This is an understaffed, limited service property with small rooms. If you want to use beach chairs or the fitness center, you have to mooch off of the Loews Hotel across the street. The bar is also unmanned for most of the day so you have to go somewhere else for a drink. Additionally, the pool on the third floor is deficient compared to other hotel pools in the area. Aside from these flaws with the hard product, the soft product was also not up to snuff. Cleaning service was spotty each day and you had to remind the front desk to clean your room. They have "free" bicycle rentals included with the resort fee but they were completely gone each morning. We were charged for breakfast even though it was included with our rate. All of these hiccups contributed to a subpar stay. read more

Hyatt Centric South Beach Miami - Breakfast Menu - Venues & Event Spaces Near Me - Miami Beach, Florida

This was a nice hotel for the purpose it served. Located near shopping and restaurants

Friendly and helpful employees. Great location to walk to convention center and many restaurants. Breakfast was very good too read more

Hyatt Centric South Beach Miami - Breakfast sandwich and blueberry granola yogurt parfait. - Venues & Event Spaces Near Me - Miami Beach, Florida

This hotel was so cute and fun! The staff was amazing and helpful and it's in a great location for anything you need in South Beach. Highly recommend!! read more

Hyatt Centric South Beach Miami - View of pool. Very vibey! - Venues & Event Spaces Near Me - Miami Beach, Florida

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Great location, modern, and comfy. It wasn't clear that the hotel wasn't directly on the beach although it is a very short walk. The hotel doesn't provide beach chairs or umbrellas either. It's very close to places to eat and they also have a restaurant located on the premises. I would stay here again but it wouldn't be my first choice since there is no beach access. read more

Hyatt Centric South Beach Miami - Venues & Event Spaces Near Me - Miami Beach, Florida

I booked a non refundable room on 7/21 around 7PM for 7/22 (4pm check in), because my AAA Travel Agent gave me incorrect flight information. On 7/22 at 9AM, AAA, Expedia and I called the Centric, explained the error and requested a refund. Hyatt Hotel Mgr France Desir refused to refund the $$$ cost of the room. Shame on Desir and Hyatt Hotels for terrible customer service. I have been a Hyatt customer for 30+ years and I will never stay again. Any company that shows such complete disregard for an innocent customer does not deserve my business or yours. read more

First time staying at a Hyatt. I was Pleasantly surprised. the hotel is in a great location. It was clean and modern. Friendly staff. I got the standard room and it was spacious and had a city view. The only downside was no room service lol major bummer. They offer a complementary coffee in the room. They also charge a resort fee of $33 for water and towels. There is a restaurant in main lobby but it doesn't open until 3pm. The good news- there is a Joe and the juice right downstairs and plenty of restaurants on Collins Street. read more

Rooms were spacious, clean and it was very quiet. Once you check in, they provided a complementary glass of champagne. Employees at the front desk and bar were super nice and helpful! read more

This hotel has a good location but is dated with terrible service and a fragrance pumped into the common areas with a terribly strong smell. Think of a grandma's overbearing perfume. The staff is on island time and fine misleading you about check in times. First they misrepresented when the room would be ready and extending the time 30 min for hours. Mind you the lobby was empty. Finally claiming that the check in time was a suggestion. Better hotels close by in every direction. read more

Horrible experience! This staff has to be one of the worst staff ive ever encountered! No one is nice, friendly or accommodating! I regret having to have had to stay here! read more

Small and unassuming hotel. Close enough to walk to the excitement but far enough away that it's quiet. Room was very clean and well equipped. Check in was smooth and the front desk was helpful. The hotel is a block away from the beach you can use the beachfront at the Loews across the street, just show them your room key. If you're looking for a quiet, comfortable hotel and not a sceney one the Hyatt is perfect. read more

If I could give this hotel a negative rating, I absolutely would! I booked a king bed room and when I was checking in on line from the airport, noticed the switched me to an adaptive double queen room. I didn't complete my online check in and instead checked in at the lobby where after a bit of polite negotiation ( which should not have been necessary) they moved me to a "king" room. As I opened the door to the room, I noticed the door was stuck and was difficult to close, was another adaptive room, ( no big deal) with ONE solitary window with a ridiculous view. I thought to myself, no big deal, I'm not going to spend much time in my room and will chalk it up to a crowded hotel. Suddenly my door opened and it was a bellman with a couple who just left the room I was put in looking for something they left behind as they were moved to another room. I decided to visit the guy who checked me in to complain that he could have warned me about the room when making the switch. His wise ass response was I got "the lowest room on the totem pole" and they were completely booked so nowhere to put me. What am ass!!! I will never stay at a Hyatt hotel! This place is a dump! read more

The service was great. The room had a balcony and it was a beautiful view. The hotel is close to the mall and other restaurants.

Hotel was great. Rooms were not huge but the location and the price was well worth it. Staff was amazing and they were totally accommodating to our needs. The pool was perfect. Not crowded and a super chill vibe!!! read more

I left a bunch of cash in my room on accident. like a whole bunch. they called me and made sure i got every penny. location service and room quality are all great. but the trustworthiness was next level. read more

Looking for a simple, but not dumpy, hotel not too far from the beach? Hyatt Centric is just what you are looking for! We were only in Miami Beach for one night and wanted a hotel that wasn't too expensive/extravagant and wasn't too high up on Collins Ave. We knew we did NOT want to stay in those low-rise, dumpy hotels across from the beach (the ones with the annoying restaurants below them). We found just what we were looking for! And beyond the basics of location, the hotel itself was clean, bright & modern. We thought our room was quite spacious and comfortable (it slept 4 of us). read more

Oh w great pain I have to give the Centric this review. Listen up management. What happened to the hot spot hotels like the Astor. Closed now. Hmmm Anyways. As u enter this resort ?? ( they call ) u find plants drying out leaves broken. What a mess ! For several night and during the day a set of black sock great u @ the street level. The major lobby is nice. But I think they are replacing w silk plants. Who does that in SoBE. Plants do well w just a little water. Anyways do ur self favor and stay @ the Lowe's if u want a resort. Then u can walk out to the Beach. Ok the positive was I got a free night. But that is a gimmick. The regular published rates are lower. I had a nice room w ocean view. But the walls so thin and for the two night s I could not sleep. I understand when I was young and up parting but I did it outside my room. Disclosure turn to the left and u can see a sliver of the ocean. Ok I understand it's covid. Several of the sanitizer s empty. No masks around. None. Then in the room issues w the basics such as toilet paper But @ least give us some toilet Paper. One role in the holder but the one that was in the primary holder ran out. Hyatt wake up @ $314 a night I anticipate a lot more. W tax etc. it more than $ 400 a night. Oh I know it in season. As a Globalist u get free water. Yup. Got it the first day. Done after that. The breakfast was ok and included. They indicated that I would be charged for extra for orange juice. Hhhmmmm ok. Wow. They really worked hard on getting me to return. So I'm coming back but I will work W my "Hyatt concierge to book me@ one of the unbound properties which the web site shows them as unavailable ?! Hmm so I called and they indicated they were open. I guess they are steering people towards this Centric Overall the staff @ the front desk : very helpful when I asked for a refund of the resort fees. read more

Hyatt Centric South Beach Miami - Ocean view charges. But the ads should say turn to the left ,turn to the right Shashay away. - Venues & Event Spaces Near Me - Miami Beach, Florida

My wife and I recently spent 9 nights, February 10-19th at the Hyatt Centric South Beach, Florida and highly recommend this hotel as it is so convenient to Lincoln Blvd (restaurants), Collins Avenue (shopping) and 1 block from the beach. The entire staff, from the general manager, front desk, bell service, bartender, etc... were very friendly, outgoing and assisted us from the time when we arrived till the day we left. We didn't want to leave but when we return to Miami, we will for sure stay at this Hyatt read more

Bringing the clan to Miami was exciting and the beach called our name. The hotel was located close to the airport yet we were tired of being in the air all day. After we had something to eat and dragged raced against Ferraris in our mid size SUV, we reached our destination and the troubles began. First, the hotel entrance is located in an awkward location with no main entrance. NOTHING denotes enter here so with a car full of tired kids this was vexing. I called and nobody answered the first couple of times. Once we reached the night clerk, he was curt and defensive to my questions. This hotel has no parking and so you park your car in the city lot that is $20 per night. As we walked away from the parking garage and walked to the entrance of the building, we had 5 youths look at us and walk toward us in a threatening way with my kids and wife not knowing how to address the event. We made it inside and you have to go to the 3rd floor to check in. The same night clerk I spoke with on the phone was kind of understanding when I explained to him about his lack of customer service and then we over heard him say to the customer behind us "well you don't have to stay here if you don't like our policy". We quickly noticed that Southwest Airlines had lied to us because this hotel is not connected to the beach. The beach is one block away. The beds are comfortable yet room is small for a family this size. The shower is A+ loved it. They have a mini fridge and enough bathroom supplies. These rooms are made for non families so for $340ish it was an ok price for three nights. The lack of parking, customer service, letting customers where to check in and size of rooms I'd say pass unless you are a couple and looking for the night life. read more

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This Hyatt is nice but anyone can access the rooms via the elevator as there is no security or access key. The view is amazing and the location is ideal. The staff all seem confused and give unclear direction. For example one told us we could do an early check in at 1pm so we can back at 1pm and got three different stories and waited until after 4pm to actually check in. When it came to breakfast we were told Diamond members got complimentary room service for breakfast than later told that the bar served the breakfast for diamond...very frustrating Parking is $45 additional and the room rates are a bit high for the size and quality of the hotel. read more

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My wife and I are celebrating our 55th anniversary by taking a cruise sailing from Miami. We decided to spend a few days at Miami Beach before the cruise and we picked the Hyatt Centric at South Beach and we are happy we did. Before we arrived I contacted the hotel and asked if they could receive a carton of sundries, etc. that we would pick up on arrival. When we checked in the carton was waiting for us, along with a bottle of champagne, and Ghirardelli chocolates. Michell Guma, at the front desk, insisted on personally bringing up a fresh bucket of ice!!! The room was spacious, clean, and modern with a comfortable plush bed, and there was a long sitting area along the windows that accommodated all three suitcases. The city and water view was the best. We ventured across the street to the Lowe's and took advantage of the Hyatt's relationship to get two lounges and towels at the beach. Incidentally, the bathroom was modern, with rectangular sink and large dual shower with rain head and handheld shower. This hotel is around the corner from Lincoln Road, a short walk to the Botanical Gardens, the Beach, and Ocean Drive the hot night spot with restaurants, music and outdoor concerts. We saw and enjoyed it all. Book into this Hotel. It's perfect....Thank you to everyone at the hotel... read more

Small hotel pool on 3rd floor by the bar. 2 beach chairs/towels (no umbrella) a short walk to the beach at Lowes. Audible noise from nearby bars if on 2nd floor. Good location otherwise. Bathrooms have a weird frosted glass wall which means zero privacy in sound from the rest of the room. Overall 3.5. +location, beach access. -bathroom Valet $40 read more

Reuben and his manager were very accommodating during my stay especially in getting a double bed room instead of a king sized bed which price line stuck me with. They were extremely prompt and called me when the room was ready at 130 pm instead of the regular 3 pm check in time. I was so relieved since it was so nice to have a complimentary bottle of Aquafina water in my robe while enjoying my upgrade to a ocean view room with two queen sized beds. Shower was very relaxing especially with the lemongrass scented shampoo, conditioner, lotion and soap. Even though the room was small, it is very clean and definitely worth the price. What's even cooler is that two beach chairs at the Loews private beach are included with the hotel fee with towels! And access to their beach toys and yoga mats, but it is only available from 9 to 6pm so take advantage of this perk! Also Hyatt valet with in and out privileges is $40 per day but if you park in the public parking across the street, it is only $16 for 6-24 hours but no in and out privileges. I will definitely be back! read more

Hyatt Centric South Beach Miami - Ocean view room - Venues & Event Spaces Near Me - Miami Beach, Florida

The room is a good size and bathroom is updated. The entrance is a bit weird, the lobby is on the 3rd floor. There is a resort fee but the front desk didn't mention the perks that were included. I visited for work but if I had known I would have taken advantage of it- I believe it was chairs and beach towels? The room service is via grub hub which is weird but many places to eat nearby in walking distance. Breakfast is available and delicious / fairly priced. It's very close to the shopping strip and beach but far enough to be quiet at night thankfully. I would ask for a room far away from the elevator if possible - it's pretty loud when people are walking / talking in the hallway at night. read more

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We were visiting Miami before going to Cuba . Decided to stay at this location because it was centrally located to Ocean Dr., restaurants and shops. Upon check in Abraham immediately took notice of my hotel status and upgraded our room. When he found out our stay was apart of my birthday trip, he had a bottle of champagne sent to my from from the entire staff! The best part of my stay was breakfast every staff member from Wanda, Carlos, Robert, Darell and Niko made us feel so welcomed each morning. They all shared priceless information with us about Miami, Cuba, Columbia (next trip) and New York. I can't thank this staff enough for their truly genuine hospitality. My room had an awesome view of ocean and city. Full stocked bar. The bed was very comfortable. Spacious shower with rainfall shower head and 2 large comfy robes! Julio also assisted us with our luggage and provided us with tourist information. read more

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We had a great experience at this Hyatt. It's in Miami Beach and is close to the airport. I was exhausted, so it was good to arrive so quickly after we landed. The hotel is bright and the rooms are spacious. The front desk staff are so friendly and helpful. Our room was really clean and the bed was comfortable. The layout of the front entrance is a little weird, but overall, this is a great choice when in MB. read more

Dirty, located off of a side street. Drinks are $20 from a place that had me make my own drink since the bartender was busy. I didn't pick this place out so I'm not surprised at what my guest picked. Ugh read more

One elevator was not working Our room had a leak in it and we had kids living there Staff was great! Much cheaper and better serviced hotels out there Went to ask for some incentive but was just given half off the room stay and we were worried about our kids. The lobby was on the third floor ironically which makes the luggage hard to take up if you have elders with you. read more

Hyatt Centric South Beach Miami - Venues & Event Spaces Near Me - Miami Beach, Florida

I stayed at this hotel during Florida SuperCon weekend here on Miami Beach at the MB Convention Center. (NOTE: Don't get the 4th floor room facing the other hotel next door. You won't be able to keep your curtains open since the other hotel's pool is at the same level as your room. So I had to keep the curtains closed at night.) I liked this hotel, but bottom line, they need security at night. Pros: - A block away from the beach, you can go the Lowe's (which is across the street of Collins Ave.) and use their private beach area. Its included in your hotel stay, but the front desk never told me just the door man who was extremely helpful and friendly. (NOTE: Front desk staff was helpful and friendly too but it would have been nice if they told me a small brief on all the amenities to my hotel stay.) - Modern and chic. My room was huge and had a great view of Collins Avenue. Furniture was stylish and so were the fixtures. Awesome views of the beach and city. - Hotel bicycles. Great to ride around town. They are located in the hotel lobby which is on the 3rd floor. - Pool is very nice! But its open from 8am to 8pm. Too bad it aint open till 10pm because its so cool at night with the blue lights on. - Bar. There is a nice small bar across the street from the hotel. I highly recommend. Cheap drinks and good atmosphere. (NOTE: I never tried the food or drinks at the bar inside the hotel.) - Staff. They were friendly and professional especially housekeeping. They cleaned up my room n gave me extra towels. - Small refrigerator. Its very small for drinks only but not much. Cons: - Bad entrance. Its a side entrance, and it is actually on 16th street and NOT...again NOT on Collins Ave even though the official hotel address is 1600 Collins. There is hardly any space except for 1 car spot in front, but there is a very small hotel parking garage for guests using valet. The door guy/valet is NOT there at night at all so good luck. Too bad they don't have a person on duty at night. There is only 1 guy and I think his hours are from 9am to 7pm. The entrance is so small and is extremely filthy at night. Each morning I would see tons of trash outside the outside doors. - Parking. There is NO hotel parking at all. There are two huge city parking lots, one across the street and the other next to it, for about $20 a night. - Traffic. There is so much traffic on the weekends on 16th street especially during the weekend nights. So if you are coming at night, then be prepared to double park and watch your car when you unload your luggage. In the daytime, its not bad especially since the door guy/valet will be there to help you. - Marijuana. I could smell marijuana here and there at this hotel especially some hotel guests smoking outside of the front entrance which is so small and others just smoking inside their hotel rooms and I can smell it in the hallway. - Street crime. I am a Miami Beach resident, and Collins Avenue is a shady area these days with some homeless and sketchy folks walking outside the hotel on Collins Avenue. I saw some street prostitutes walking up and down Collins Avenue by the hotel too. So be careful when walking on Collins Avenue and Washington Ave. - Security. There is no security at night by the front side entrance. None that I saw at all. It would be nice. I stayed from Friday to Sunday, and on Friday and Saturday nights, I didn't see any security at all or anyone wearing a security shirt at all. At 10pm, the front door closes and you must use your room key. Thankfully, I didn't lose it because I read the horror stories here. But while I was waiting for food both nights, I noticed some shady people around the front entrance and I don't know if they were hotel guests but they could come inside the lobby area of the 1st floor and could follow a guest into the elevator. BTW, if you don't have a room key the elevator will let you go the 3rd floor (which is the front desk) with no room key. - Room. Even though the room was big and modern. It wasn't useable like a typical room. Not enough wall outlets for chargers. At my bed, my girlfriend didn't have any outlets on her side of the bed but I had outlets on my side. Otherwise, the next outlet was in the bathroom. The modern bathroom shower is like in the middle of the room but its NOT see-thru at all. Its somewhat close to the bed, so it would be awkward if you were showering and your friend and you just know they're showing next to you. There is not enough room on the bathroom sink counter. Its very small, my girlfriend and I had so much toiletries between us that we didn't have room on the counter. The counter cabinet can't hold too many towels too so make sure to contact housekeeping for more towels. Plus not enough towel racks to hang your towels again except one in the toilet area n on the shower door. (NOTE: we had a king size bed in my room so maybe there are extra towel racks in the rooms with 2 beds.) The wall wardrobe cabinet was tiny read more

We loved this hotel! It was very clean and the staff was AMAZING. They accommodated all of our needs. There is staff downstairs that will take your bags to the room and load them in the car. Oh, and the bartender is great. read more

Great location right off of Collins Avenue. Check in was quick and easy. Valet parking was a bit of a mess but the attendants were very nice. There are only two elevators so be prepared to wait when trying to get to your floor. Rooms were small but clean. Beds were very comfortable but the pillows were not. Overall a good stay for a south beach hotel. read more

I was very shocked at the condition of the hotel. It appears run down and lacks care. The furniture in the room was super worn and old. The restroom did not appear clean. We were not informed until we arrived that the restaurant was closed for lunch, dinner and room service. The only bright spot was the door man. He was super pleasant, professional, brought our things to the room and gave us wonderful recommendations on restaurants in the area. read more