Stayed here for a few nights in a double bed room, and it was such a comfortable stay. The room was nice and spacious which felt amazing after coming from a much smaller hotel in nyc. The location was solid right in the middle of downtown. There were tons of shops, restaurants, and attractions within a short walk. The staff were friendly and welcoming during check in. Overall a great experience and a hotel I'd definitely stay at again on my next trip to Boston. read more

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If you expect upscale, sophisticated and high end this is not the hotel. The rooms lack the details and elegance you would typically find in a luxury hotel. While attempting to unpack I realized the absence of a dresser drawer to put away clothes nor luggage stands to set your luggage on. I'm literally living out of my luggage as it sits open on the floor. Per the front desk, all rooms are like this although you may request for a luggage stand and they can send it to your room. The room is minimalist and quite frankly needs an update. On the positive note each room has a mini fridge for your use and a Keurig coffee maker with complimentary coffee and teas which are restocked daily. The hotel's location is perfect to many attractions especially the start of the Freedom Trail in Boston Common. read more

Hyatt Regency Boston - Hotels Near Me - Boston, Massachusetts

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As a Hyatt Globalist, I'm rounding up. I'd give 3.5 stars if I could. The hotel is fine. There was nothing spectacular about my stay but the room was clean, quiet and comfortable. The staff was nice enough. The hotel restaurant serves a decent breakfast buffet but didn't seem worth the $35 they're charging. The hotel is a pretty convenient area. If you need to be near Chinatown, theater district or Boston Common, this is a solid option. I'd stay here again if I needed to be in those areas but otherwise there's better Hyatt options around town. read more

Hyatt Regency Boston - View of the Capitol from the 21st floor. - Hotels Near Me - Boston, Massachusetts

The Hyatt Regency Boston (downtown) was the final destination of many days vacationing through Maine and then back to Massachusetts. We are so glad we made the decision to splurge for a nice place downtown! Phillip Johnson and his team were in close communication with us before and during our stay - and treated us to the gift of a pair of Boston Cream Pies with fruit, champagne, and flute glasses waiting for us, as I'd noted we were there for our 25th wedding anniversary. So appreciated! We were given four tokens for chowder in the restaurant on check-in, too, but were "seafooded out" after Lobster Festival, et. al. otherwise would have enjoyed them, and it was an appreciated gesture. The fitness center had many options and was very clean. Best of all was our room. It was just the two of us, so if we had kids sleeping on the fold-out bed in the adjoining room, the glass farm doors that others mentioned in their negative reviews would have been an issue, but no problems for a couple staying in only the one room. Great views from the 20th floor, another appreciated upgrade! The proximity to so many things - start of the Freedom Trail, Chinatown, theaters in the (go figure) Theater District - make it a convenient place for guests wanting to tour the area. Thanks for the awesome experience in your city! read more

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Not sure why the bad ratings, but the service here isn't s awesome. I had early departures each day and missed breakfast but they gave me to go options for packing to go even before opening of the breakfast. Rooms are a little dated but it had all the things I needed. read more

For my first time staying in Boston, I wanted a hotel that was very walkable to shops, restaurants, and had easy access to the metro line. The decision was easy: the Hyatt Regency Boston. Located in the heart of the theater district, it's within walking distance to Boston Common, Newbury Street, and multiple subway lines. Upon arrival, I was pleasantly surprised with an upgrade to a king corner suite, which offered a fantastic view of the city. The suite was spacious and comfortable, making my stay even more enjoyable. One of the unique features of this hotel is its convenient access points. Depending on which way you exit, you can go down to the second floor and walk through Macy's to reach Summer Street. This made it incredibly easy for me to explore the city. As I would go to Caffe Nerro daily for coffee. I loved the location as it allowed me to walk to the wharf downtown or take a quick subway ride to the North End or the Prudential Center. The Hyatt Regency Boston made my first trip to the city wonderful, and I would definitely stay here again for future visits. read more

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Really good location. Few mins walk to Chinatown where we eat every evening. Half an hour walk to South end, it was pretty easy walk to my dad's place. Buffet breakfast was okay, I expected it to be a bit better & more selection like other Regency. To me, it is just like continental breakfast at Hyatt Place but slightly bigger. Room is in good shape, still see scratches here and there but nothing big that needs much concern. As always, i don't spend a lot of time in the room as i spend time with my elderly dad & help get some stuffs done until late evening. Able to redeem some points for next family visit in May, look forward to coming back. Hotel is quite expensive in summer & fall, points redemption is my to go when I can find an availability that works with my schedule & flight cost. read more

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We had a positive stay here during the Boston Marathon week - the hotel had lots of activities to celebrate the marathon, which was cool, including a tunnel celebration for runners coming back after the race which the staff really got into and made our runners day! The room we got (a junior suite) had fewer windows/no window in the living room area, which felt deceptive from the online photos of the suite (hence docking a star) but the room was clean and comfy otherwise. The location was great also, a good central spot to explore the city. read more

I stayed here in a standard room. I had an issue that was not at all the hotel's fault, but the staff was really nice and able to help me with it, which I appreciated. The hotel is also in a great location. read more

Great location! Central to everything . Room was clean , gym had everything you need .

Great location for a quick trip from Boston to Maine. Rooms were quiet and comfortable. Nice city views. So centrally located. Easy to walk to the Boston Common, the Quincy Market, and Faneuil Hall. Follow the Freedom Trail to the Old North Church, Copp's Hill Burying Ground and the Massachusetts State House. Grab breakfast at the hotel or walk to our favorite, Tatte Bakery & Cafe. Parking is pricy, but it is Boston. There is also a $30 destination fee which is waived for globalists. The fee includes a daily cup of chowder and a $10 coupon to the restaurant as well as some other discounts and perks. Perfect for a couple of days in Boston. read more

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Hotel was great, but their valet stole stuff out of my car and they have denied any liability so not a great place to go and valet!

This is a fantastic place to stay in Boston, conveniently located near the Theater District and Chinatown. Check-in was quick and hassle-free. Andrew at the front desk was attentive and helpful. The room was spacious, and the beds were very comfortable. We also received complimentary tokens for clam chowder at the restaurant. The staff was friendly, and I'd definitely stay here again. read more

I had a great stay at the Hyatt Regency Boston. The staff is friendly and helpful. I got a late checkout. My room was comfortable and clean with a great view. The hotel is a 10 minute drive from the airport and an easy, 7 minute walk to Emerson College. read more

Worst 4-star hotel we stayed in the US for the past 25 years. If you don't care for internet, perhaps 3.5 stars. Please note that this is an issue with the management rather than folks at the front desk. They work with an internet vendor (Future?) that sucks big time. This is their playbook: The front desk would ask you to call their internet provider (they should call!). The internet provider (really those install the routers at the hotel and maintain them) would ask you to do some things and then restart the router and then the speed would improve! Don't fall for it. It just kicked out other hotel guests out and you got in first! It will get worse soon (less than 400kbps) and very unstable. This their scam. It is supposed to be around 20Mbps. Not many guests stay long at the hotel, and they don't bother. We stayed for 6 nights on a business trip. Oh boy! We will never stay here again even though the location is awesome. We have stayed at even motels in the sierras where internet was not so bad. The Regency tier is supposed to be appropriate for business trips. - Great location, good bed/pillows, heating. - Not so clean! Wash the glasses again *with soap*. Used coffee capsule was still in the machine. - There was some shiny dried out stuff on the inside of bed sheet near the area that you can take a guess. They don't wash the sheets properly! Yuck! - No water kettle (even upon request). - no pool or sauna. Don't trust the pictures with swimming pool - no tea bags. They have limited kinds in capsule - no creamer for coffee. We requested but never received it Our advice to the hotel management - please change the internet provider/vendor - please train your cleaning crew better. Hygiene is extremely important. Otherwise don't call yourself 4-star hotel and mislead folks. Check other negative reviews on this matter Notes: - the manager did move us to a different room with much better internet speed (pick a room closer to the elevator). They also followed up on the next day. Thank you. I guess they would need to escalate upwards to get this fixed. The internet was still unstable since the router would keep restarting. Our guess is that someone complained and the vendor restarted it. - upon checkout. The gentleman at the front desk said that he wasn't aware of the internet issues and gave us some Hyatt points. Really appreciate that. This was unexpected. read more

Excellent location. The rooms are big and comfortable. The restaurant in the hotel is nice. Only 15 minutes to Logan! I recommend this hotel

Had a very nice stay at the HRB. This hotel is located right downtown and is walking distance to great shopping and dinning. The hotel staff s friendly and welcoming, especially Azeb in the restaurant. She is warm, welcoming and friendly. It is outstanding people like Azeb that make Hyatt feel like home to me. This hotel offers a $10 credit in the restaurant at 5:00 pm as well as a free bowl of New England clam chowder. Combine this with the happy hour 1/2 price menu and you can enjoy a nearly free dinner. Pretty much tip and done. Overall, a comfortable and convenient place for business or pleasure. Highly recommend. read more

There are many reasons people give 5 star reviews and I don't give them on a regular basis but my experience here was absolutely 5 stars!! Every single staff member from the front desk to the cleaning crew to the bartenders to the concierge and the valet guys, they are all top notch! To the manager of this hotel, I don't know how you do it but I've never been to a hotel that is run this smoothly. Your staff is incredible. A special shoutout to all the guys in the concierge department who helped this single mom move her kid into college. You all are the absolute best! I will be staying here every time I come to Boston! read more

Prime location for downtown Boston. Walking distance to Chinatown, Boston Common, and Freedom Trail. Easy access to public transit and a nearby grocery store was clutch for grabbing snacks and drinks. Room size is decent and staff was very informative on check in. Free clam chowder was a surprise bonus. Pool still closed due to COVID. I'd say the only thing I found annoying during my stay is that there are two elevators you need to take. One to get to the lobby and another to get to the rooms. Overall rooms are clean and maintained, however feel a bit dated and dark at the same time. Hotel attracts a number of flight attendants/pilots and conference goers. All in all location is what's best about this hotel. Right in the middle of all the action and plenty of options for food and attractions. 'Til next time, cheers! read more

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I chose this location for a recent work trip because of it's central location. It's a short walk to Boston Common and Chinatown. It's also a straight shot to Hynes Convention Center, walkable at 1.5 miles, and easy on the T (subway system) if it's not walking weather. The thing I love about Boston is how everything is connected, and if there's weather outside, it's pretty easy to stay indoors using connecting tunnels and bridges. You can get to the red and orange line (Downtown Crossing) from the hotel without ever going outside (go through the back elevators to Macy's, then down one floor to the subway entrance). Staff here are great. Everyone at the front desk and restaurant were very pleasant and personable. The housekeeping staff were super chatty with each other, making it kind of loud at times, and kind of standoffish at first (didn't really acknowledge me when I would say hi passing by), but they were very nice to me when I approached them asking for more towels. Rooms were neat and in good repair. They had a table and couch instead of a desk, which was good for getting some light work done in the hotel. read more

Hyatt Regency Boston - View from 1424 - Hotels Near Me - Boston, Massachusetts

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Perfect base to run the Boston Marathon - close to the Expo and finish, special decorations around the hotel, plus pasta dinner the night before if you don't want to walk to the North End. Staff could not have been nicer and more supportive. Wonderful celebratory reception when stumbled back post race - staff clapping/cheering, plus restorative hot drinks & bananas. Thank you so much to everyone at the hotel for making my 6th Boston as special as the spectacular weather we had. read more

Hyatt Regency Boston - What runners came back to after the race - staff all congratulating us. So lovely - Hotels Near Me - Boston, Massachusetts

I stayed here for work and the room was spacious and felt clean. They offer you free clam chowder every night you stay but I didn't get a chance to try it out. The only thing I didn't like about the hotel is how you have to take two elevators to get to your room. But on the other hand, I can see how it's a level of safety too. The walls are a little thin so I did hear the person next to me. The staff here are super nice especially Anthony and Ocho who sit at the street level front desk. They gave me food recommendations and greeted me whenever I would come back. read more

Hyatt Regency Boston - Hotels Near Me - Boston, Massachusetts

Had a great stay here at the Hyatt Regency Boston while visiting for my birthday. It's located on the edge of Chinatown which was a lot of fun to explore and pretty central and easy to just about everything we wanted to explore. We walked to the NorthEnd and a number of other areas from here. We did have to grab a Lyft to Cambridge, but it was only about $15. We also enjoyed Avenue One the lounge and restaurant in the hotel and sat at the bar a couple of times. read more

Hyatt Regency Boston - Hotels Near Me - Boston, Massachusetts

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Great location. Staff is friendly, professional and Helpful. Very clean, well appointed. Breakfast buffet is very good especially the omelette specialist. Knows what she's doing. Lunch was good. Actually it's 4.5 but can't do half stars. Only issue was a very firm mattress. Hard to find a completely comfortable position. Had stretch out the back every morning in the shower. Overall a wonderful stay. read more

I want to edit my first review. The manager has reached out and corrected the problem! Thank you!! I was overcharged by $130 on my overnight. I was given a total rate of $377.00 and then was charged $559.00 on my card. I was told that the manager was in a meeting when I checked out, and that he would call before we were charged. No one has reached out. read more

This is a nice hotel! Nice bar, restaurant, friendly people. But my issue is with the mandatory $30/night destination fee - that gets you "complimentary" amenities. $30 for a free bowl of chowder and some coupons. This alone will keep me from going back to a Hyatt Regency hotel. read more

Hyatt Regency Boston - What you get when you pay the mandatory $30/night destination fee - Hotels Near Me - Boston, Massachusetts

All of the staff here are amazing and take care of you. They have been more than nice and accommodating. Buffet breakfast is high, but service is excellent. The views and location are both great. read more

Terrible customer service. My airline cancelled my flight and I could not arrive the first night of my reservation. I called the hotel as soon as my flight was cancelled and they said they would charge me that night and there was nothing they can do to help me. I then asked for them to cancel the rest of my stay since all flights out the following day were also booked. No credit offered. They said they would send me an email with my charge and cancellation. I never received any confirmation of my call. I called the next day and they said they have no documentation of my prior call and stated I had no cancellation but are charging me and cannot send any email right away about cancellation but I should "get something' when the charge posts which is several business days but they do not know when. I do not recommend staying in this hotel based on their poor customer service and no help with my inability to get to my reservation bc an airline cancels my flight. Rather they take my money and document nothing. Thank you Hyatt Regency Boston. I will never stay there and do not recommend others stay there. Zero stars from me but unfortunately that is not an option here. read more

New is nice! Hospitality PLUS. Pretty rooms with comfortable beds, fluffy pillows & plush towels. Really kind, helpful and accommodating staff through every aspect of our stay - from booking to check-in, to the restaurant & housekeeping. So nice. Great climate control. Very secure and clean. Attractive lobby with nice seating areas & gracious fresh cold water station & coffee bar - so appreciated after traveling and shopping. Walkable & close to many attractions. Wonderful experience staying here. Thank-you Hyatt Ave de Lafayette. read more

I love Hyatt Regency Boston property. After deciding what we wanted to do before coming to Boston we did a little research and staying at this hotel was a no brainier for us but I was a bit worried because I never stayed at this place before but now this will be the only place I would want to stay whenever I come back here in the future. We had such a great experience this place was very clean, and very comfortable. The staff was friendly plus helpful. The best part of staying here was that this place was literally centrally located in Boston. We were in walking distance to restaurants, shopping, plus more. It was so convenient to go around the city without a car. We really wanted a chill weekend Just to eat, drink, and roam around the city to site see. I have been to Boston so many times but never fully experienced it until this trip. read more

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A conference hotel and had to take elevator to get to lobby level. For some reason the Lyft drivers kept on missing the turn to get to the hotel so it always took awhile to get a ride. It's cool that the hotel is connected to the Macy's and is close to Chinatown. We were lucky to use our suite upgrade and the suite was spacious and had great views. The gym is nice but takes awhile to get there with several flights of stairs but I enjoyed the peloton bike. We had the globalist breakfast at the restaurant and the selection was mediocre with an omelet bar. read more

We took the redeye to Boston and arrived at the hotel early morning around 7:30am. Very grateful the front desk agent upgraded us to a suite and we got to take a break in the room before heading out for brunch. The hotel is very central. There is a FREE bus from the Logan airport to the South Station and only a few mins walk to the hotel. The complementary buffet breakfast for Hyatt globalist was very decent. We enjoyed the egg station where I got to pick the ingredients and how I want it cooked. The buffet staff were very courteous and asked how our stay was. One gent saw my water bottle and offered to refill it. Very attentive and personable and went extra mile to provide outstanding service. There were many European tourists staying in this hotel and dined around us. It kinda feels like traveling in Europe:) thou the breakfast buffet was generally more grand than here in the US. We truly love how central the hotel is. We walked everywhere including following the Freedom Trail to Bunker Hill and walked 10 miles in one day. It's very close to the subway station and we took the Red Line to Harvard Square in Cambridge. There are many restaurants around and if you don't mind some walking, it's only about a mile to North End where there are a ton of dining options and be sure you get some cannoli from Mike's! The gym in the "basemen" is big and I love seeing the encouraging words written on the posters during Boston Marathon which took place just a few weeks ago. Super sweet and motivating! Will stay here again. read more

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Although from a small town we travel a lot and although a touch pricey this is one of the nicest hotels we've stayed in. Very large room with wonderful design, furniture & lighting. Typical room amenities like coffee, iron, fridge etc. Very nice bathroom, sliding doors could use some maintenance might be the only ding on this place. Restaurant, bar, gym, pool onsite. No laundry. Concierge desk/staff was absolutely wonderful. Knowledgeable, helpful, friendly which really helps tourist in the big city. Parking garage attached which is convenient but super expensive. Short walks to subway, eats, 7-11 CVS, the common and other sites within minutes. read more

Hyatt Regency Boston - Hotels Near Me - Boston, Massachusetts

The hotel is nice and clean, in a good location- even though most things nearby are closed due to COVID. Masks are required including staff and guests. Staff was very helpful in pointing out tips and locations to check out. Several times they did Google searches for me to check out open places in the area. They have a little shop on the lobby open most of the night (don't recall if 24 hours, but possible). They had sandwiches, chips and several other items available for pickup/take out. Stayed there 5 days, the first day some weird activity was happening outside but it's not the hotels fault as it's outside the premises. It's a pretty good location close to many things, though in future might stay more east. Friendly clean comfortable stay here read more

Hyatt Regency Boston - View - Hotels Near Me - Boston, Massachusetts

High-quality hotels right in the heart of Boston. The freedom Trail starts just a few blocks away, can't go wrong here. Very comfortable rooms with great beds & pillows. Absolutely huge TV. Very recently upgraded everything smells new. Great views of the city from the window. The bathroom is very high-end and well appointed. Instead of a traditional desk they offer a wide flat table of Age couch. Wow this is nice and the couch was comfortable, the outlets were located behind the couch which meant they were problems with electric cords. I had to step over the electric cord in order to leave my computer and go to bed. There's a really nice bar on the main floor. There's always taxis waiting outside the hotel. Definitely recommend staying here if you're visiting Boston. Not close to Faneuil hall or the waterfront by foot but near the center of town read more

This review is for the Sales Manager, Samantha Leahy. Our group is planning a four-day trip to Chicago for a baseball tournament in August, and I spent two long days searching for hotels in the downtown area with good reviews and reasonable rates. Over the course of those two days, I contacted the Sales Teams at various hotels, and I either never heard back from them, or the response was so slow (because they would only communicate by email) that I was left with no choice but to move on. By day three of my search, I was able to connect with Samantha Leahy, the Sales Manager at Hyatt Regency, who returned my call within minutes of me leaving a message. She was professional, kind and informative, and wasted no time getting me the contract and deposit documentation. She even had the courtesy of asking whether I preferred to communicate by phone or email, which I greatly appreciated. Needless to say, within hours, we had confirmed all the details and booked the fifteen rooms we needed for our stay. I'm writing this review in case you're looking to book for large group, and so that the entire team at Hyatt Regency knows how wonderful Samantha truly is! read more

This Hyatt and the customer service is a disgrace to the Hyatt name. I felt unsafe here as a woman. There was no safety latch on my door. Beyond that, the room was dingy and filthy. At first arrival, we see a massive rip in the curtain. Next, we see a disgusting stain of either mold or water on the ceiling above the bed by the window. Then, once we glanced around, the carpet was dirty and dingy, and the furniture was all severely worn. The duvet and sheets were stained. Into the bathroom. Which had hairs all over and scum in the shower. This was a disgusting room. I called for a cleaner room but received no offer to rectify the situation. I had to stay one night. The following day, I found a different, immaculate hotel with excellent customer service. I called again to this disgrace of a Hyatt and was put on hold to talk with a dismal manager who approached this with poor attitude instead of customer service. This hotel should be closed and have a renovation along with a new manager. Do not stay here it is in a yucky part of town as well. There are much better choices. read more

Hyatt Regency Boston - Ripped curtain - Hotels Near Me - Boston, Massachusetts

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Oh my god... we are staying at the hyatt in the executive suite and there are hundreds of bugs in the bathroom. no one came to clean it and when i asked for another room to shower they told me to go down to the gym. They said they would take $30 off of the room. I mean if that is not terrible service i don't know what is. read more

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Not only did I have bad service but they double charged and can't figure out how to fix it ! With the exception of Willie who is absolutely amazing the customer service was not good. The pool needs to be open and they need to promote Willie to chief of all operations! He will save this place ! read more

Definitely recommend this hotel not only because staff and stay was great but also the location!!! It is walking distance to everything. Don't hesitate and book now!!! read more

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