Hello, Despite traveling a lot and staying at many hotels over the years, I can easily say that this has been my best experience so far. The staff is incredibly friendly, the rooms are spotlessly clean, and the service is outstanding. Special thanks go to Mr. Cengiz Yıldırım from the restaurant team. From the moment we entered the restaurant for breakfast, he made us feel completely at home. His warmth, genuine interest, and the way he does his job with passion truly touched us. I wanted to express how grateful we are. A special thank you to Mr. Cengiz Yıldırım -- this wonderful stay was made even better thanks to him. read more

Stayed here last night for my birthday weekend. The check in process was easy, but there were alot of weddings at the hotel so my check in time was closer to 4. I grabbed a coffee which was very good and sat and people watched. Once room was ready it was spacious. Nice view and liked that the toilet area and shower were separate. Enough towels and water. The bed was beyond comfortable! I will be asking type of mattress since I need a new one! The only con I could see was the curtains didnt block out really much light at 6am. read more

Extremely Disappointed. Definitely Not a 5-Star Experience I paid $800 for 2 nights and I honestly cannot understand how this hotel calls itself a 5-star property. The room was unbelievably small. I booked it for 2 adults and 1 child, but it felt like a tiny box. There was literally one step from the bed to the bathroom. The sink was right next to the bed which made the whole layout feel awkward and uncomfortable. The biggest disappointment was the "view." There wasn't one. The bed was placed directly in front of the window, completely blocking it, so all we could see was the wall with the TV. What's the point of having a window if you can't even enjoy it? There was no closet at all not even a proper place to hang clothes or store luggage. We had nowhere to put our suitcases and had to keep everything on the floor. The room had only one tiny chair, making it even less practical for three people. Despite booking for two adults, the room came with only one bathrobe, which is something I would never expect from a luxury hotel. The towels were another disappointment. They were very rough and some were even torn. Again, completely unacceptable for a hotel that advertises itself as five stars. The pool was also a joke. It was so tiny and overcrowded that it looked more like a jacuzzi than an actual swimming pool. There was never any space to use it, so it might as well not have existed. I have stayed in many hotels around the world, and I can honestly say I have never seen rooms this small, especially at this price point. This hotel is massively overpriced for what it offers. In my opinion, this property is nowhere near a 5-star hotel. I wouldn't rate it higher than 3 stars. I left feeling disappointed and would not stay here again or recommend it to anyone expecting a luxury experience. read more

Omni Boston At The Seaport - Hotels Near Me - Boston, Massachusetts

Stayed here for a conference, and while it's not very close to easy public transit (buses are ok but mostly just taxi or Ubers from the South Street station). Valet downstairs ($70) or self-park ($65) was moderately expensive for the area, but there's not a lot of way around it unless you take the bus or car services. Staff very helpful, and the room was clean and nicely apportioned, though the lack of a towel holder by the shower/bathtub was a bit strange. Small fridge, coffee pot, safe in the room. Toilet had multiple functions. Folks took advantage of the pool, exercise facilities. Very long hallway around the tower to get to the room, so quiet, but a haul whenever I wanted to get something from the room. Robe in the closet. Conference spaces were comfortable, big bathrooms and reasonably wide areas for big rooms and small. Not too many areas to plug in, though. Staff pretty good at clearing tables and getting food out (they were quick to put it away). Not sure fi that was outside catering or through the hotel, so not factored into the review. Overall for the price, I've had better, but these seems to be the average for downtown Boston pricing-wise. They do have a loyalty program, but not affiliated with Hilton/Marriott/etc. Coffee shop and a restaurant downstairs. 2nd / 3rd floors were primarily conference spaces. read more

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It was a very nice hotel with friendly staff but limited options in this area. I would recommend staying a bit closer towards downtown Boston if you want to do the tourist and historical sites. Overall though the hotel was very nice and the bed was comfortable. It is close to the convention center which was the reason for our visit. read more

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We stayed here for an Official Visit to Boston College. It is a very nice and clean hotel I don't get how it has 3 stars. I had no problems with my stay. The view was beautiful, beds were comfortable, the hallways were quiet. The water pressure strong, water hot! Have no company! I would definitely stay here again. read more

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My Patron Tower room came with a small fridge, vanity, coffee pot and safe. The beds were clean and the bathroom was updated. The lobby has a coffee shop and bar, along with more restaurants on the 5th floor. They have an outside heated pool and hot tub. The valet had extremely long wait times (between 25-30 minutes), which was extremely inconvenient considering I paid $65 a night. Hopefully, this price is lowered in the future or more valet workers are hired. I recommend staying here if you don't have a car, but if you do choose somewhere you won't have to pay as much or wait as long. read more

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The one thing I will say is the parking situation is outrageous: $65 a night for valet and it takes them over 20 minutes to get your car each time. At $65 a night, there should be twice or triple the amount of valet workers. This would be a big reason I would recommend staying elsewhere. They also advertise being a member which means receiving a welcome drink. However, if you don't ask they won't give you the voucher. I booked a Patron Tower double queen bed and it overlooked the pool. The room was spacious, clean, and updated. The lobby was huge and was busy every day we were there. The hotel has numerous restaurants from bars to coffee shops to higher end restaurants. Unfortunately, this would not be my top choice of hotel in Boston as the insanely high price of valet is met with extremely long wait times. read more

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Maybe it's because I travel allot, but my expectations were higher for the price. It was good not great. I'm glad I was traveling solo. Definitely not ideas of more than one person because the king room is super small. I slept well, the bed was comfortable, but the water pressure in the shower was weak and the sink didn't drain. Overall I would stay again, but only because now I know what I'm getting. Sometimes the least I can ask for is a comfortable bed to sleep in and it definitely checked that box. read more

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Came here on a day trip to Boston and the experience was pretty good. The room was very nice and the views from the 21st floor were great. We tried the pooltop bar and the crescendo bar and both were good. The showers were great, the water pressure was excellent for us being on the 21st floor. We didn't love the dining options but it didn't really matter because there's so much in walking distance. Overall a bit pricey but definitely still a good experience, would likely return. read more

Stayed at the Patron side which is the more modern, newer section of the hotel. Overall clean and comfortable. View sucks though - faced a parking lot Thin walls, I could hear the people next door talking/shouting past midnight everyday. Billing - they add 4 extra tax/fees per day in addition to the room charge (attached bill is a discounted rate for our conference). read more

Omni Boston At The Seaport - So many extra fees per day, might as well add a "why not" fee - Hotels Near Me - Boston, Massachusetts

I attended a 3 day conference here, but Im local so I didn't stay overnight. This review is for the meeting rooms only. Let's start with parking. Parking in the Seaport is expensive. Full stop. No way to get around it. Parking in the garage directly behind the Omni was super convenient and there is a walk bridge to the hotel on level 3. As a guest at the Omni, go to the front desk and you can pay for, and validate, your Parking, with a small discount. It was a $10 difference. I'll take it! The lobby itself it very nice and comfortable, with many seating options and lots of outlets for charging devices. There is a coffee shop, a grab & go convenience market where you put your credit card in to enter (and youre automatically charged for any item you take upon exiting, a bar, a spa, and restaurants. Go up the stairs or escalator up a level, and there is a floor of ballrooms and meeting rooms. All are very comfortable and technology capable. The breakfast, lunch and snack breaks provided were of good quality and the staff were pleasant. I'd come back the next time a conference brings me here! read more

This hotel seem shiny and polished, but underneath there's quite a few underlying problems that really make this place somewhere I would not want to return. First off - the room. There are two tower options here, staying in the studio room is definitely small. The website seemed pretty clear on this, so I won't knock it too much. The space is optimally used, but it wouldn't be comfortable to share with someone else, absolutely no privacy. Even noting the size of the room, the shower is still insanely small to really be functional and forget about having room to hang anything up or lay out your suitcase. My main gripe with the room however, is the bed. I've seen other say the bads aren't bad. But man my bed was so uncomfortable, a metal spring mattress, thin. Felt like I was taco-ing into the middle throughout the night. I tossed and turned the two nights I was here. Not sure if mattresses across this place are different, but at this price point, I expect the mattress to being pretty luxurious and this was for from it. Another annoying issue is the side tables at the bed are so small, and they've got lamps on them taking up half the space. These could have been bigger or the lamps turned into sconces to save space, but the space wasn't used well here. Finally the sink in my room was weird and just wouldn't drain. Like you have to turn the water on and off 10 times to finally get all the toothpaste remnants down. Odd I saw others complaining about this too, a weird problem to have consistently. I received no service to the room, I stayed for 2 nights so this really would have only been one time to service it, no one came by. Would have appreciated replenishing of the water, coffee, and taking out the trash at the very least. Second major issue - the service. I booked the amex platinum booking and had the status with certain perks like included breakfast, room upgrades, late checkout, etc. When I checked in, the person at the front desk had no idea, I asked specifically regarding this and she said oh, thanks for reminding me and had a letter with more details. She could not answer any questions regarding this though. She was confused on which restaurants could and could not use the credit (it was in the paper actually). And she had no information on how breakfast worked the following day or if there was a price limit. The paper mentioned a $45 additional benefit exclusion, but no details on whether that was for breakfast, a limit on breakfast or what it was really, she did not know. I asked about room upgrades and she promptly told me the entire hotel was fully booked. I still find this hard to believe, that there wasn't an upgrade to a higher room or better view that would be available, even if every room was booked up. Finally she didn't key my card properly and after making it to the room I had to drag my luggage all the way back. The funny thing was she haggled me as if I was lying, "how did you get up the elevator if the key didn't work". The elevator had no need to key in the entire time I was there. Still don't know what she was talking about, but couldn't own her mistake or apologize. She then spent 5 more minutes trying to re-key it and failing before she finally got it. While this was ongoing, two different guests were at the front desk complaining about how one just walked in on the other because they double booked the room. Can't imagine being in that situation or how a hotel of this caliber is even making mistakes like that. When I wanted to use my $100 credit at the hotel, I wasn't allowed to use it at the coffee shop, or the amazon store Legato with snacks and stuff. I wasn't allowed to use it at the nicest restaurant there Croquette which was my original plan. The main restaurant with breakfast Kestra, was not open for dinner. The pool restaurant was closed. The lobby bar was closed. Literally out of all these places the only option I had was the Sporting Club. Bit frustrating to have this credit and no real options to spend it. Breakfast was pretty mediocre. I'll save my review for that restaurant specifically. But the service was abysmal, the food was okay, the coffee was terrible. When I asked them how the breakfast credit worked, they said I could eat at the buffet and also order a-la carte. They didn't say there was any limit. I ate the buffet and also ordered some pancakes. The pancakes took forever. I'm talking 30 minutes. I had already had my fill of the buffet at this point. Took forever to actually close out. Worst of all, the breakfast was not "coded" properly on my final invoice which messed up my $100 credit and consumed most of it causing me to then get partially charged for the dinner. Very confusing. The front desk person when I left was very helpful and fixed this. I was also charged $35 for a destination fee, but I still have no idea what this fee even included. What a rip off. While it's a generally nice place, all these problems left a bad taste in my mouth. read more

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Beautiful hotel across the street from the Menino convention center. Convenient tunnel access to the convention center. 5 great restaurants to choose from. Beautiful heated rooftop pool. Also many great meeting room options. My room was very clean and comfortable. The view of the seaport was beautiful. read more

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This Omni is not as nice as other Omni locations. Do not expect to stay in an artist room with a king size bed comfortably. There aren't any closets and no privacy bathroom or showering. There isn't even a place to put your suitcase. Some staff is friendly at the front desk abs others are not. If you need a place close to the convention hall this is great but it is not near any main Streets with restaraunts read more

I travel every 2-3 weeks and this is, by far, the worst hotel experience i've had in my life. Absolutely terrible rooms. If you stay in the Artist tower, they are smaller than actual studio apartments- no closest, no ironing boards, not enough storage or room to be comfortable. Incredibly thin walls and you can hear the l hotel staff go in and out of rooms every few minutes. Very hard to get a sound night's sleep, especially if you're positioned near the coffee machines. Even the accoutrements in the showers are terrible. I had sample sizes instead of full products my whole stay, which only worked for half of the shower. There is an ungodly amount of blonde hair on my bedside lamps. I assume the price point is for the location and the accommodations outside of the rooms (lobby, pool). Not worth it. If you're here for a conference or for any other reason, I would go with probably any other hotel. read more

Omni Boston At The Seaport - Sample sized shower products - Hotels Near Me - Boston, Massachusetts

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Our stay at the Omni Seaport got off to a rocky start. We had booked a king room but were initially placed in a queen. When I raised the issue, staff first tried to say it was a king before realizing the mistake and moving us. The king room in the Artist Tower was extremely small but manageable, until the shower leaked and flooded the room. While staff came to clean up, the repair required was more extensive than could be fixed during our stay. Unfortunately, the hotel was fully booked, so we had to wait until the next morning to move. The following day we were transferred to a double queen room in the Patron Tower. Although not what we originally reserved, this room was noticeably larger and more comfortable than the Artist Tower. The hotel overall is clean and modern, though water pressure in the showers is weak (while the sink water pressure is surprisingly strong). The location is convenient if you don't mind a 10-20 minute walk to most of the Seaport area, and the hotel restaurants are fine, though nothing standout. The highlight of our stay was Mohamed, the hotel's ambassador/concierge. His professionalism, kindness, and willingness to help... whether moving our bags multiple times or answering questions, he truly made a difference and softened the frustration from the issues we encountered. All in all, while the property has potential, given the challenges we faced, I would likely choose a different hotel if returning to Boston. read more

The staff is rude. The rooms are small for the price. The showers don't work. The maintenance is lacking. It's awful and I won't return.

Really expensive if you book last minute for a really small but modern room. If you're going to an event at the convention center or in town for business for one day I recommend this hotel. If not I'd say it's too expensive read more

Omni Boston At The Seaport - View from hotel hallways - Hotels Near Me - Boston, Massachusetts

Just enjoyed a few nights at the Omni! I usually stay at the Westin across the street but this year stayed at the Omni for work. I'm a Marriott loyalist so I was sad to not being staying there....but it didn't disappoint. My review is based on my room in the Patron Tower - which I hear is very different than the other sections of the hotel! The room was very roomy! A fridge, waters, a vanity....roomy bathroom with good amenities! Loved the bathrobes and the view of Boston! The staff was great and I would definitely consider the Omni if I need to be on the seaport! read more

Omni Boston At The Seaport - King Room - Hotels Near Me - Boston, Massachusetts

Disclosure up front: I was here for work, so I didn't have to do the booking and didn't have a hand in the selection of what kind of room I received; everyone from my workplace was (presumably) in the same tower as me. And since we were part of a block of rooms, maybe we did get different treatment because of all the money the conference was bringing the hotel. With that out of the way, on to the review. ROOM I had a Patron Tower Junior Suite (500 Sq ft). So about double the space than the Artist Tower Studio (240 Sq Ft) and I didn't have a city view but I wasn't spending too much time in my room during the day to begin with. When I inspected the room everything was pretty clean, minus a few things I found (like crumbs in the chair at the desk -- ick). The bed made for a good night's rest for me, and I didn't hear the other rooms around me, save for when a room next to mine was leaving/entering -- so I did hear quite a few door slams. LOCATION The best part for me, being a business traveler, was the distance to the airport this was no more than maybe about a 15 to 20 minute ride to Logan International airport. its also right next to the convention center, which it has tunnel access to so you can go to and from without going out in the cold. It's also located near South Station. Now its location in relation to other points of interest in the city, but I'm guessing that's not too bad either. AMENITIES The hotel comes with several restaurants, a coffee bar, and a grab-and-go market where you scan your credit card to enter and walk out with your item to be charged later. SERVICE Staff were polite, courteous and helpful. All in all, I enjoyed my stay and had a pleasant time. If the price is right, and especially if you're going to an event/conference at the nearby conference center, this isn't a bad spot to consider. read more

I hear it depends on which tower you're in--room size can really affect your overall experience--ours was the larger style room. Good size room with a view, nice amenities, free water and GREAT adjustable lighted mirrors in both the bathroom and separate make up table. Refrigerator in room. read more

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Had a great experience staying here. The staff were all very friendly and helpful. Lots of stuff in the hotel as well as nearby (within walking distance). Huge gym. read more

Filthy hotel- showers full of hair and bathroom smells like urine. Ordered birthday package and had to ask them twice, when we got it the cake was awful. I should've stayed at the intercontinental for a little bit more. Customer service doesn't care either. Microwaves broken on each floor also. read more

Everything was outstanding to the room , view and cleanliness as well as attentive staff. The rooms offerings were excellent as well. Would definitely return here when in Boston. read more

Omni Boston At The Seaport - Our room full glass walls and view of city on 16 th floor - Hotels Near Me - Boston, Massachusetts

I experienced four power outages in two different rooms during a business trip to the Omni Boston Seaport. The first room smelled like cigarettes, the first and next room were tiny with a coffee maker by the sink, and power failures left me late for dinner and an important meeting. A hotel engineer even told me to plug my laptop into a bathroom outlet. The "upgraded" room had another outage and a shower handle that fell off. My friend in another room had the same issue, plus a broken toilet paper holder. Guest services were kind and refunded my room service, but this hotel is not suitable for professionals. I won't be back. read more

This hotel is recommended for anyone traveling in for a stay Seaport. Only downside is the Artist side has the smallest rooms I've ever been in despite a huge per night price. Everything else is excellent; location, access, food, drinks, coffee, etc read more

Omni Boston At The Seaport - View - Hotels Near Me - Boston, Massachusetts

Beautiful hotel with lots of food and drink options. Updated and modern rooms. Friendly front desk staff and amazing valet service. We really enjoyed our stay! Only complaint was the shower leaked out onto the floor very easily as it seemed like even with the door shut, it still did not drain properly. Other than this small inconvenience we would 100% stay here again. Beautiful location, close to Seaport and very walkable to other areas of Boston. read more

I like this hotel but I am extremely disappointed in the room they put me in. 17098- SMALLEST ROOM!!!!!! The AC WAS SOOOO LOUD!!! I am so beyond mad that they gave me this room. read more

I stayed in the Patron Tower for a few days and it was great. The hotel is only 15 mins away from the Logan airport and has many nice restaurants and shops nearby. It is nicely updated and clean, I also liked the interior and amenities on site. My room was pretty big and well designed, the staff was responsive and friendly. I guess the only opportunities for a 5-star stay would be to fix the water pressure in the shower + add some firmer pillows. Other than that, it was solid. read more

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3.5 to 4 stars. The accommodations are 5-star, the restaurant-coquette and Kestra were delicious! I tagging along with my wife at the PEGS conference that was held at the Boston convention center. 12 minute drive from the airport, plenty of parking and 12 minute walking distance to the waterfront and the shopping and restaurants. Entertainment in the room was great, live TV, ESPN, all the major networks and local sports. If you purchase an on demand move save it. The caveat is that you only get to view it once! You cannot rewind but you can pause. WiFi was stable and robust. AC works well, elevators clean and fast. Staff experience was attentive and nice. Outdoor pool, two gyms, check,check and check. My challenge to hotel management is in the Artist tower figure out how patrons can work comfortably with an ergonomic desk and chair. I had to configure a makeshift desk using the baggage stand as my chair and my laptop as shown in the picture, had just enough real estate to square my laptop on. The bed and sheets were clean very comfortable. I would stay here again but in stay Parton tower. read more

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I stayed in a top floor room of the Artist Tower for a work trip. I liked the hotel but not the room. Pros: -The hotel has lots of nice amenities, including a spa, conference rooms, and several restaurants. -Front desk staff was very friendly and helpful when I needed to change my reservation last minute. -The hotel location is convenient for the event center, seafood district, and federal courthouse. -My room was ready for early check in right away! Cons: -The hotel room itself was not as conducive as it could be for a business traveler. There was no desk, just a tiny tall side table covered in dust. There was only an awkward bar along the wall to hang clothes and no hangers provided for pants/skirts to hang unwrinkled. -The highway noise was loud all night. -There were only 2 mini trash bins (my room had 2 recycling bins for some reason) and mine had puddles at the bottom. -The bathroom was very oddly designed, with the shower and toilet in one large room with a waterproof floor. Everything got covered in water/condensation during a shower. -There was a large gap between the door and the wall, especially visible at night, which didn't seem very secure. -The pillows completely flattened once laid on. They look fluffy but don't feel fluffy. read more

Omni Boston At The Seaport - Hotels Near Me - Boston, Massachusetts

Front desk staff needs serious skill development in customer service! They were exceptionally rude when I had an issue with my bill. Would not listen and spoke down to me constantly. They clearly do not care about guests! read more

My stay was fine but was really disappointed when I got my bill for the vallet parking. I was told it was going to be $65. My bill was for $110 with all sorts of taxes for parking. TAXES FOR FREAKING PARKING?????????????Why am I paying taxes for parking and I wasn't even there for 24 hrs. A destination tax for $35 ,wtf. You have got to be kidding me. And I tipped the guys too so it ended up costing me me $130. Almost more than double what they told me. read more

One of the most elegant beautiful well run Hotels I have been to in a long time The attention to detail, the staff, the food, the room the pool! And the pool bar are all wonderful! Stayed here for a few days for the holiday season Beautiful decor There is a bar at every corner of the restaurant You feel like you are far away from everything The food at the sporting club and the drinks are wonderful! read more

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We stayed over 4th of July weekend to celebrate our anniversary, and it was a big disappointment. The rooftop pool was one of the main reasons we booked this hotel at this price, but when we went around 4 PM, there was a huge line of guests being turned away including us, because no one told us we needed a reservation. When I spoke to the manager, she wasn't helpful at all and just said it was a busy weekend. That's not an excuse. There was no warm welcome or proper explanation of hotel amenities at check-in. I had to request basic items like slippers, a second robe, toothbrush, and a foam pillow !! one by one. The room layout was uncomfortable, with the sink in the bedroom and see-through glass doors on the shower and toilet ! No privacy. We paid $675 for two nights, and the quality of service and design didn't match the price at all. I'm so shocked to see people writing reviews saying this is a wonderful hotel. Definitely not worth it. I wouldn't recommend this hotel to anyone. read more

Omni Boston At The Seaport - Hotels Near Me - Boston, Massachusetts

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Beautiful hotel across the street from the Menino convention center. Convenient tunnel access to the convention center. 5 great restaurants to choose from. Beautiful heated rooftop pool. Also many great meeting room options. My room was very clean and comfortable. The view of the seaport was beautiful. read more

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5 stars for accommodation-- I had the second Presidential suite. As big as a condo! Dining room/boardroom, living room w bar, powder room and huge bathroom and bedroom w desk. Frig was empty - which is great to fill w your own fruit and drinks. 3 star for restaurant, Kestra. Ok breakfast w omelette that was too cheesy. Also pet peeve - single travellers have to eat at a bar. Really? Aren't most business travellers single? Omni is opposite BCEC so lots of convention goers. Fatoush salad was mostly lettuce which isn't typical. Can't ask for a more convenient location for BCEC. But eat out. read more

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I had terrible customer service at this hotel. I bought the parking/Artist package and noticed they charged me for parking on my bill. Went to the front desk and was told they would remove it. When I got home to check my statement - they actually DID charge me $130 for two nights of parking. I sat on hold for 35 minutes to (again) get this fixed, and got a person who refused to honor the parking credit. I will never go back. There are too many lovely hotels in Boston for them to treat customers this way. read more

This hotel is odd. It is across the street from the new and large major Convention Center in Boston. The rooms in an entire wing have no closet or place to hang your professional business attire. These rooms have a ladder of pipes next to the splashing sink, and I assume hotel guests are to improvise using these bars to hang business clothes. There is no secure place in the room for jewelry or electronic devices. Who designed this space for business travelers? The pool has timed and limited use. I served as trash cleaner for the area around and in the pool, and returned all the garbage to the adjacent restaurant. There were only 2 patrons. The 4 staff personnel I observed were not busy and were socially chatting, instead of collecting garbage from the adjacent pool area. The chemicals in the whirlpool were dangerous, causing skin to burn and blister. Photos were taken of this and given to hotel staff. This area of Boston is built up now, with many better hotel choices nearby. It is too bad. This hotel could have been my go to place in Boston, but it does not meet with very basic traveler needs. read more