In typical Hyatt fashion this location is very nice and the special room rate was very nice... Service and staff - A+, no free Wi-Fi - well lets get out of the ryannair/nickel and diming people mentality as really any hotel that has an IT staff can manage bandwidth, location great, room size and amenities very comfy, water pressure is of course great since it is a newer location. The only thing I think they should watch is not so much how much bleach they are using on the sheets (as I am more a fan of health and cleanliness than anything else) is to perhaps give a double rinse to take out the slightly too strong an odor of bleach (might have been just this one batch of laundry). Other than that, security seems good, and the look and décor are just great in the lobby. read more

NO WIFI or continental breakfast! DO NOT go here if you are not a business client. Was forced to stay here due to a family event in which my sister had booked rooms. On the surface it is great. Nice big lobby area to meet with clients. Great pool, hot tub, and exercise area. The rooms were clean and an interesting setup with a couch and desk near the door separated from the bed by a wall housing the TV and fridge/safe. Clearly meant for business customers who need to chat with clients downstairs and who have big expense accounts. Overpriced for what you get (how the hell is that a $400 room?) but I'd forgive them that if they had amenities. I got a discount to bring it down to accurate pricing, but I will never return. Why? Because how can a hotel charge that much, design itself for business clients, and still NOT HAVE FREE WIFI? Seriously, wtf? That alone would have sealed the deal for never returning for me, but then in the morning I also discovered that there was no breakfast station, no waffles, not even coffee and a danish. Maybe it's a west-coast thing (I'm from Seattle and have lived in Nevada, California, and Colorado), but I assume free WIFI and generally some form of breakfast when I stay at a hotel. I didn't even think to check the WIFI since an easily accessible internet connection is the air within which I breathe and should be assumed in this day and age. Especially for that price. Especially when the hotel caters to business clients. And especially when the hotel dresses up the lobby as if this was a grand palazzo or mansion. Furthermore, 3 out of the 4 times I tried the pool was not unlocked yet in the morning, despite it being past the appointed time for opening. Not fun to have to run to the lobby to request the pool be unlocked when it is winter in Chicago and you only have a swimsuit on. Because, oh yes, there is NOT a changing area in the gym/pool section. Additionally, the maids came to clean the room two times before 11AM. If I'm not checking out that day and checkout is noon, please do not bother me until after 1PM at least. I know you have work to do, but when less than 50 people are in the huge hotel that day you can darn well wait to get in my room. In sum: -no free WIFI -no free breakfast -pool not unlocked when it should be open -maids tried to clean before 11AM read more

Stayed here recently and when my husband and I checked in, we opened the room with dirty towels on the floor and the bed looked like someone laid on it. Person at the front desk (Ana) lacks the professional tone of voice required during face to face interactions. Breakfast buffet is a bit much ($20/person) if you don't opt for it to be included in the room package you choose. I expected better customer experience overall but was very disappointed:-( read more

Our stay was nice; I don't know what all the negative was about. Everything negative others wrote about was not a reality for us- room was cleaned, not woken up too early, beds were comfortable, no musty smells, the renovations were finished, and this guy complaining about parking being so far away?? (who cares). Slept great, and the staff was excellent and very attentive. We had a no show for one of our rooms and they easily refunded us, even though the reservation was done through a third party online and "non-refundable." We stayed in a king-suite and it felt like the security of a castle. read more

Great business hotel, as most Hyatts are. Great bartender at the lobby bar. Excellent lobby desk service. Free shuttle. Hyatt offers my favorite soap and shampoo. Great showers and beds. read more

Run of the mill chain hotel. I would have given it 3 stars, except the Starbucks in the lobby charges premium prices for what tastes like day old coffee -- blech! :-( read more

I was here in August for five nights, Thursday to Tuesday, visiting family. The Hyatt name used to connote a higher grade experience, but this property is really no better than the aging Elk Grove Sheraton near O'Hare, yet it's $50 more per night. The only value you get for that money is the Deerfield location, and a very large, comfortable lobby. The staff I found to be friendly and accommodating, but the condition of the property, room decor and fixtures is badly in need of an upgrade. read more

I was very impressed with this hotel. Extremely helpful front desk staff? Check. Nice sized room with good amenities? Check. Gym with state of the art equipment and Garmin GPS watches (In case you prefer running outdoors)? Check, and Check. Not to mention, the three meals that I ate in the hotel were all very, very good. I would definitely recommend this hotel for business travelers. read more

I paid more than double what I would have paid at the competition to get a clean room. So I stayed in the "allergy free" room. Memo to staff: "green" means the linens and towels are not changed during a guest stay. Not cleaning the bedroom or bathroom is just plain lazy. Letting mildew, dust and mold accumulate aggravated my allergies. read more

Stayed here for a weekend in February. The staff was very friendly and professional. The hotel was very clean with brand new rooms. Breakfast was hot and fresh. I enjoyed the upbeat music in the lobby and had a great stay! read more

One of my favorite hotels. The rooms are spacious, and the pool is nice. The staff is very friendly.

All I saw was the courtyard, the lobby, and the restroom...... But all were very nice

This place is totally decent and nice. We got a great rate for this hotel from Hotwire and for the price we were paying, it was fabulous. Rooms are large with a partition in them for a sort of separate living area. Modern decor. Clean. Staff waspleasant as well. Bathroom wasn't perfect but not bad either- a tad small with peeling bathtub. Real standout is their restaurant- Jaxx- we ordered room service twice in one night and even though a tad pricey, was happy to pay it as food is good. Like really, really, really great! read more

We held our daughter's wedding ceremony and reception at this hotel. Jill Ross, the Event Coordinator, did a stellar job from our initial contact all the way through running a fairly complex event. The staff is extremely pleasant and go out of their way to be helpful. Jill also also recommended some excellent third party vendors, such as Cagen Music and Custom Candy Design. During the wedding week (Wed - Sun) our guests made good use of the numerous seating groups in the very large lobby. The lobby also worked very well for our cocktail hour, another of Jill's helpful suggestions. The hotel food was unusually good, and the kitchen easily accommodated our guests with special dietary needs. We had a great experience also with Don and Becky Cagen of Cagen Music and Stemline Creative for flowers and table decor. They all worked seamlessly with the hotel to make this a great event. read more

Great little hotel right by the highway. Stayed here last night for a concert at Ravinia just a few miles down the road. Lobby spacious and clean, smelled great! Our room was fantastic -- huge comfy king bed with plenty of pillows. Nice sitting area, small bathroom. But it worked for our overnight stay. We slept great! Could not get the free wifi in the lobby and wouldn't pay for it in our room. We got a great Hotwire rate and for what we paid, our stay was well worth the money! read more

Terrible hotel! Not only did I have to call tech support EVERY DAY due to connectivity issues-and I chose the hotel for business requirements, but housekeeping broke my cell charger in half (that was a first!) and the housekeeping itself was almost non-existent, half the items in the fitness room didn't work, the hallways haven't been cleaned in years, the front desk staff were oblivious and clueless. Room service was just impossible-how can anyone get an order for tea and a roll wrong? Much less 4 times?? I will say that the beds were comfortable, but that's the only positive I can give to this very poorly run member of this chain. read more

5 stars strictly for Angelo at the bar. I stay at this location every time I'm in Chicago for work. Hotel overall is what it is but Angelo is always my favorite to visit and he takes supreme care of his guests. Over the top customer service from him. read more

Great place! Ok, no free wi-fi, but that was okay with me since I only stayed one night. Room was very clean, loved the set up with bed on one side & "living area" on the opposite side. Had a great dinner in the restaurant & the staff were all friendly. Will definately stay again. read more

Nice hotel but charges for bottled water that the maids leave in the rooms. No free Wi-Fi anywhere. read more

Hyatt Regency Deerfield - The bottled water in the guest rooms. - Hotels Near Me - Deerfield, Illinois

The room itself was nice and clean--but the walls are thin and it was very loud. I had a quesadilla and French onion soup via room service that was lukewarm when it arrived and was mediocre at best. Also, in spite of the $249 a night charge, the hotel charges extra for internet access-which I think is terrible-I can get free wifi at a Mcdonalds, for goodness sake. Overall was not impressed. I've stayed at nicer places for less money. read more

Would never stay here again. If you have asthma like me pick another hotel. They clean the rooms with bleach and it not only smells bad but it is impossible to breathe. Rooms are also old and dated. Lobby is ok with a lot of natural light. read more

We stayed last week at the Embassy Suites (across the street). Nice, but thought we'd give the Hyatt a try this week. MISTAKE!!! First, woman at check-in had quite an attitude (not what I normally experience at a Hyatt!). Next, reserved a king, non-smoking. Got to the room: two full-sized beds and the room REEKED of smoke. You've GOT to be kidding me. When asked to move to a room we actually reserved, was told, "Sorry. Only have a room with a queen." Third, found out that their "business center" is a puny room that is run by some third party company that charges not only for use of their two computers shoehorned into (did I say "puny" yet?) the business "closet," but also charge 49 cents to print B&W and $1-something for color??? And no copier, fax, etc. Okay, any other surprises? For the corporate rate we were using which includes internet and breakfast, come to find out that it only includes breakfast for ONE person, and get this--internet for only ONE person/computer in the room!!! The spouse/other computer has to pay!!!! Back to Embassy Suites--free made-to-order breakfast, internet, business center that doesn't charge for printing, copying, etc. Uh sorry, I've stayed in countless business hotels all over the world, and this one is ridiculous. Talk about not seeing the forest for the trees. read more

I like the remodeled room. The service is great. A little out of the way but there for a conference.

Another nickel and dime hotel. Extra for this and extra for that. The internet ran 9 bucks a day. Want a bottle of water from your room...3 bucks. Want to use the internet in the business center 5 bucks. Want to print or make copies...well you have to pay for that too. Breakfast was also overpriced. It was about 2 dollars more than you would expect at other hotels. I decided to eat breakfast out rather than ending up with a 17 dollar bill for 2 eggs, bacon, potatoes and a cup of coffee. I ate dinner at the hotel one night and had a decent meal. The rooms were nice, but other than that I do not recommend the hotel. read more

I am finishing an eleven night stay at the Hyatt for business, and was treated to the highest quality experience I have received at a hotel (and I stay at a lot of hotels). Jessica, Anna, and Richard at the Front Desk are ever helpful and respond quickly and cheerfully to any requests. When I casually mentioned to a staff member that my dad's family is Czech and came from the Chicago area and would be interested in finding a good Czech restaurant, Anna found me within 20 mintues with a list sorted by rating and distance. Michelle and Lisa's banquets staff are top notch, and will pull all hands on deck (including the Starbuck's barista!) to make sure the event rooms meet expectations. The food was very good (at the event service as well as the in-lobby Jaxx Bistro), and always professionally presented. Several times during my stay, I returned to my room to find little treats (some snacks and a list of things to do over the weekend) or a signed note from the staff asking what more they could do to improve my stay. The hotel room was spacious and nicely appointed and supplied with high quality products (including a lavender pillow spray, which was a first for me to see in a hotel). The bed was very comfortable, and overall it was a nice space to unwind after the work day. Even though it's a bit of a drive from Chicago proper, I will go out of my way to stay at the Hyatt Deerfield. This is my new Chicagoland hotel. read more

My wife and I spent a night here last week and while travelling through town. Overall the experience was a neutral one. The hotel is a bit dirty on the outside though (like it needs a good power washing) but on the inside it was clean enough. The room and bed were comfortable and the staff friendly. The only disappointing part was the fact that we found someone's blouse under the lounge chair. The cleaning crew must have missed that one as it was a bit hidden out of sight. It happens. For the price though I would probably expect more so I don't see myself returning here next time. Cheaper options exist just a few miles away. Plus, no free breakfast?! read more

If I could give this hotel no stars I would. Let me start by telling you how rude the front desk attendant Flora was to us. We had booked the hotel room thru priceline that gave us 2 rooms that had a King bed with a sofa. Instead a king size bed they gave us a Murphy bed that was infested with bed bugs. My son and I got bitten then when we called the desk attendant the same rude lady Flora answered we told her that our bed was infested with bed bugs and she had audacity to ask that she needed proof so My husband took pics and showed her once he went downstairs. We eventually got another room that was a smoking room and anyone knows that a smoking room reeks of the smell of cigarettes. The Hyatt is a 4 star hotel but this particular one should be considered to be along the lines of a motel of how disgusting and unbelievably rude their staff were. The front desk attendant Flora should be fired from her job ,people as rude as she was should not be working in the customer service field. I highly advise those who dare stay in this hotel consider checking their beds for bed bugs. One of the worst experiences I ever had!!! read more

Watch your bank account if you stay here. They have charged our card again over a month after our stay. Accounting department will not return our numerous voicemails to resolve this issue. We are now having to call our bank and report the changes as fraudulent. The business practices of this hotel are very suspicious. read more

Wi-Fi is not free, it's actually fairly expensive. It might be best to arrive on a day other than Sunday. The restaurant is apparently not frequented. It was freezing when we went there. They could not turn off the air conditioning. They offered to send the food to the room, skipping the surcharge, but it was charged anyway. The food was actually OK. But, there was no spoon for the soup and an appetizer was both huge and expensive. The room itself was OK. The bed was fair. read more

My reservation was booked on Priceline, who charged me, but the Hotel also charged me. In the process of trying to get a refund, I was put on hold, transferred around to several different people, including reservations where I was then connected back to the front desk. After 45 minutes of being transferred around to 6 different employees, repeating the issue each time, also spending a large amount of time on hold. The customer service is poor. I might have rated higher, but customer service is vitally important. I won't be going back. read more

Not the cleanest Hyatt and it is very outdated. Each room I stayed in had very bad noise coming from the refrigerators that look like they are from the 80's. Towels are terribly old and rough. It happened every time that the shampoo tubes are pretty much half empty. After trying this for a few nights, I won't be coming back. Back to Hilton Evanston despite of the fact that it is a lot further from my work. read more

This hotel needs some regular upkeep. When we arrived in our room, it was a bit warm. The thermostat was set at 64. No way that it was 64 in there. There was hardly any airflow at all. I shined my cellphone flashlight into the air return and saw a totally clogged filter. I called and they changed it, however i noticed in the bathroom and hallway that every vent was filthy. It's no wonder my nose is all stuffy. read more

One of the best hotel experiences I've ever had. Jeremy and Megan at the front desk were rockstars, Angelo at the bar was awesome, and everything else in between was perfection! read more

I used this hotel for rooms for our wedding. The rooms were nice and clean but they forgot to give all of our guests vouchers for breakfast. The worst part was the shuttle driver. He couldn't drive 10 miles in under 30 min. Our ceremony ended up started 30 minutes late because an entire shuttle of people were missing because he didn't get to them till the wedding was suppose to start. I asked several times with the hotel staff if the driver had enough time and the assured me he would. Well I guess he needed nearly an hour to drive 10 miles! I would not recommend using the shuttle!!!!!! read more