The last year, I-tea has substantially increased in quality and it is a customer favorite to come to for the best snack food and drinks. Workers are friendly and kind. There is still a quiet attentiveness even during peak rush hours which I highly respect. In spite of the management and rude customers, the youth that make up the employees try their very best anyways. read more

Visited during a busy time on a weekday and there was no structure in how the orders were being called out. They would call out a number and leave the drink on the counter. Multiple people were grabbing drinks that weren't theirs to check them and then they would put them down. If you ordered through the app they put your drinks behind the counter on the side where you have to ask for help. But there's no one there to help you. I went to the counter to ask about my order since it was taking a while and I didn't see my number on their "in progress" screen, the lady at the cashier just walked away to work on other drinks. I wouldn't go back here again, at least not during their busy times otherwise you may be waiting for your drinks for a while. I'm not even sure how long my order was just sitting there. read more

I was in the mood for something fruity, so I went with fruit-based drinks and they were all super refreshing, exactly what I needed that day. The snack selection is huge, which makes it tough to decide. You can't go wrong with popcorn chicken, and the sesame balls are a nice surprise since you don't usually see them at boba spots. read more

i-Tea - Bubble Tea Near Me - Fremont, California

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Stopped by for a cold refresher on a hot Sunday afternoon. I was a bit hesitant based on the reviews but there weren't many other options nearby. Similar to what other Yelpers noted, it took a solid 20mins for two drinks. It was a bit confusing to follow the digital countdown for each order as my order went back and forth and at one point went from 0 mins to 5 mins. However the drinks were made exactly how we ordered. There's enough seating inside and the place is clean. It was pretty crowded and they were constantly receiving pick up orders too. Overall, not a bad option if you're shopping nearby and need a cold sweet boba treat! Just be prepared to wait 10-20mins. read more

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Beware, look at your food before eating. I pulled a curly hair from my fried calamari. Skip this place. read more

i-Tea - Y4. Fried Calamari with pubic hair - Bubble Tea Near Me - Fremont, California

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This location isn't the best. Visited on a Sunday shortly after opening and there was one employee making drinks out front and one employee in the back. Another employee came around 11:45am and was late. The two employees out front were chatting about transferring colleges and taking their time to make my drink. Took about 15 minutes to get my completed order. Popcorn chicken was ready in about 10 minutes tho. The employee yelled out my number but no other acknowledgement or communication was given. Very sad service despite tipping. A simple thanks or appreciate you waiting would have sufficed, as they clearly like to communicate with one another. The popcorn chicken was delicious but came with no basil or garlic. Not sure how this is a basil popcorn chicken as there was nothing. The drink was also not the best. The boba wasn't good at all but the drink itself was fine but together, definitely did not enjoy. Overall, I won't be back. I love their popcorn chicken usually and their diverse drink menu but this location lacks service and consistency. I don't recommend given there's plenty of other boba spots nearby. read more

i-Tea - Y1. Basil Popcorn Chicken - Bubble Tea Near Me - Fremont, California

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Customer service was really good and food is bussssss boba is so good too. i love how the store looks too.

Food is absolutely wonderful and the drinks are very great. Good customer service too!

The popcorn chicken comes in a generous portion. Unlike many places that go heavy on the batter, this version is lightly coated, so you're actually getting more chicken and protein in every bite. The chicken stays juicy and flavorful without feeling greasy or overly fried, which really sets it apart. Definitely one of the better popcorn chicken options around. I like my popcorn chicken really spicy, and while their highest spice level was spicy enough, I do wish they offered the seasoning powder on the side so you could customize it if needed. read more

i-Tea - Y1. Basil Popcorn Chicken - Bubble Tea Near Me - Fremont, California

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Stopped by for some boba after dinner. It was pretty busy but the wait wasn't too long. There is a kiosk inside to order your drinks. The store is pretty spacious with a good amount of tables and chairs for seating. My partner and I ordered the Black Tea Oreo & Creamy and a White Peach Blossom Oolong Tea. Hits: * Black Tea Oreo & Creamy was pleasantly deliciously. I've had Oreo drinks previously and it lacked the authentic flavor of Oreos. The Oreo drink here was blended very well and wasn't too sweet which I liked. Average: * White Peach Blossom Oolong Tea was decent. It had a bit of the aroma of the tea but I think it would have been better if it was brewed a bit longer for the taste to be a lot stronger. I had it with aloe vera and it was refreshing. Final Verdict: Solid 3/5. The drinks were decent, I really did enjoy the Oreo drink but the White Peach Oolong could have been better. There's a lot of drink and food items on the menu that I want to try next time since I think there are better drinks on the menu to try but so far I haven't found a drink that sticks out. read more

i-Tea - H6. Black Tea Oreo & Creamy & A6. White Peach Blossom Oolong - Bubble Tea Near Me - Fremont, California

I love iTea Just ordered the chicken from this location, though. Can always appreciate their cheap popcorn chicken read more

i-Tea - Y1. Basil Popcorn Chicken - Bubble Tea Near Me - Fremont, California

I had tried this restaurant's Newark location before. Today, with no other options available, I ended up choosing this branch, which was packed with people. For the fried items, I ordered tempura fish cake (tasted good), squid balls (also good), popcorn chicken (seemed to be made with chicken breast so it was a bit dry), and takoyaki (pretty average). As for the drink, I got the peach oolong tea. Since I requested zero sweetness and zero ice, it ended up tasting like... nothing at all. Because the place was so crowded, it was hard to feel any sense of service or enjoy the interior vibe. I'd rate the food 4 out of 5, the drink 3 out of 5, and the environment 3 out of 5. There wasn't anything terribly wrong, but still, I don't think I'd come back. 我以前在Newark吃過這家的分店，今天在沒有選擇的情況下，我選擇這家人滿為患的店。 炸物我點了甜不辣（感覺好吃）、墨魚丸子（也好吃）、鹽酥雞（感覺用雞胸肉所以略乾）、章魚燒（感覺還行），飲料我點了水蜜桃烏龍茶，因為我甜度和冰度都是0，我完全喝不出任何味道。 因為店內人真的太多，所以沒辦法感覺到任何的服務和良好店內環境，所以食物我給4/5，飲料我給3/5，環境我給3/5，儘管沒有什麼大缺點，我應該是不會再回來這家店了。 read more

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It's been a while so let's do an update! iTea has been an option for milk tea and boba for us for some time. Today must have been an off day because we walked in and it smelled....bad. Like putrid. Like someone had a bad experience in the bathroom kind of bad and I was wondering why they didn't keep the door open. Parking is usually challenging but it was fine today. They use two different systems for getting orders. I didn't check today what their two kiosks use but generally they're using Snackpass but with that ordering system, you don't have freedom to change toppings that are associated to a drink and you're locked in. I used their iTea app today and what I like about that app is that you can change the topping that's preassociated to a drink. I did order through this app today which uses Revel. So I had to create an account within the app. It's like layers of apps. Anyways, with this app I was able to use Apple Pay. Another plus. Getting the drinks took a bit of time as the drinks are associated with a pick up time and my reception in the area was bad. So I ordered around 12:45pm but after going through all the ordering hoops, I finally got a confirmation email that said pick up at 1:06pm. Either way, it was ready before the time which was good. Outside of the smell, the drinks here have been fairly consistent and a good size for the price. They have a variety of drinks with plenty of options to choose from. read more

I always go to I-Tea in other locations. I kid you not the mango sago never misses. It's a clean boba spot near lots of restaurants and tons of parking. It's clean inside and drinks come out fast. Not bad, right? read more

i-Tea - K4. Fresh Mango Sago (With Fresh Mango Bites) - Bubble Tea Near Me - Fremont, California

With the endless boba options here in The Bay, my favorite spot and ONLY place I drink milk tea is from I-Tea. After a filling dinner at a neighboring restaurant, I was excited to see this gem. The menu is clearly posted along the wall. The offerings range from fruit teas, milk teas, hot teas, and smoothies. With the 17 different toppings available, you are able to customize your drink how you see fit. My purchases: -Litchi Fruit Green Tea (With Boba Litchi Jelly Fresh Litchi Bites) -Litchi Fruit Green Tea, minus the boba -Brown Sugar Boba Latte -Signature C1 Milk TeaWith Boba Coffee Jelly -Hokkaido Milk TeaWith Boba Egg Pudding [sub boba for grass jelly] Drinks here arrived a lot sweeter than I am used to. Hence, the 3 stars. Staff is heavy handed with the sweetener and that really muted my tea flavor. All in all, not bad but definitely not good either. read more

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BEWARE OF SIZE SCAM They only have one size here and when you self checkout on their tablet you can upgrade to a large for +.75 cents. DO NOT UPGRADE it is the same exact amount as the small because they only carry one size beverage here! I wish they would change it because this is an actual scam, they're up charging you more for the same drink size. read more

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drinks are very good, employee are polite and very friendly. i really like how the store looks and workers are the goats.

Yesterday I bought two boba tea and two chicken popcorns with basil and garlic, the bobas were good but not sure why the garlic on the chicken has this strong smells like urine, I could not stand it read more

This is by far the most disappointing I-Tea location. I frequent the SJ and Milpitas locations weekly, always ordering a Hot Ginger Milk in the Winter. Happened to be in the Pacific Commons area so I ordered my usual...only to be shocked to get Ginger WATER instead!!! Had a feeling something was wrong when it took 15-20 minutes for my drink order when there was only one couple ahead of me. The guy making my drink looked lost too. I get it, Ginger Milk probably isn't a popular order but 1) it's called Ginger MILK...um maybe that means it has milk in it?? and 2) if you don't know how to make it, then how about you ask??? The drink was super hot so admittedly I didn't try it before I left, so I did not realize this travesty until I was too far away to turn back. What a waste of money. Never coming back to this location again. read more

i-Tea - What should have been Ginger Milk was Ginger Sludge :-( - Bubble Tea Near Me - Fremont, California

We've given this milk tea shop multiple chances, but unfortunately, we've had the same disappointing experience each time. My husband and I always order Matcha with red bean and matcha pudding, and on three separate visits the red bean tasted completely off--spoilt, sour, and disgusting. I know red bean very well, and it should never taste that way. One time, we even brought our drinks back. At first, a female worker hesitated to redo it, until another worker tasted it and almost threw up from how bad it was. They immediately threw the batch away and replaced our drinks, which we appreciated. Because of that, we decided to give them another chance, hoping they'd start keeping their toppings fresh (especially red bean). Unfortunately, on our most recent visit, for the fourth time, the red bean was spoiled. At this point, we've lost trust in their quality control. It's really disappointing because we enjoyed their drinks otherwise, but after repeated issues, we've decided to stop coming back and will look for other milk tea shop in the area. read more

i-Tea - B6. Matcha Milk TeaWith Red Bean Matcha Pudding - Bubble Tea Near Me - Fremont, California

Had late night craving for popcorn chicken ($10), and this spot in the Fremont Pacific Commons Plaza is open until 11 PM. Was pretty busy right up until closing, and I enjoyed my freshly fried chicken with extra basil, even if I did have to wait a bit. Didn't order a drink, so this review is for the popcorn chicken only. read more

i-Tea - Bubble Tea Near Me - Fremont, California

Pretty inconvenient experience at I-Tea. I had 4 drinks and food (ordered through online) , but they didn't provide a bag. They charge 10¢ for one, which is fine, but they refused to take cash card only. I wasn't going to use my card for 10¢. It's unreasonable to expect customers to carry multiple items with no bag. Needs better customer service." read more

I was craving a snack and drink on my way back home and came here around closing time. We ordered through the kiosk. Popcorn chicken and Jasmin Green Milk Tea. Wait was longer than expected but I felt like they were understaffed and it was quite busy around that time. I enjoyed my popcorn chicken alot - strong basil, crispy, came right out of the fryer. Staff was kind enough to hand us sauces for our chicken despite the crowd. Thanks! Drink was okay - wish it was sweeter even though I got 100% sweetness but sill enjoyable! read more

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So disappointing - it was semi soggy. Super small in size. I was really hoping for a crispy outer layer. read more

i-Tea - Soggy - Bubble Tea Near Me - Fremont, California

My friend and I were craving popcorn chicken on a Saturday night around 9pm and not too many places were still opened. Thankfully this place was still open, and having been to other iTea locations, we knew they had popcorn chicken! We ordered through the kiosk, and did not have to wait long for our popcorn chicken and our drinks. For my drink, I ordered M10 Watermelon Sago (With Aloe Vera and Sago). It was nice and refreshing! Loved having the aloe vera inside! The sago was a little hard... My popcorn chicken was good like other iTea locations I have been too...although, their Regular Spicy is a little more spicy than I have had at other locations. read more

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I came here on a weekday late at night and it was popping! Plenty of people and almost all the tables were full. I paid closed to $20 for a popcorn chicken and boba which is pretty pricey I think. Chicken was good, portions were okay. Drink was still really sweet even though I asked for 30% sugar. Easy parking. Overall good experience. read more

i-Tea - Bubble Tea Near Me - Fremont, California

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Really amazing customer service and my Mango sago came out super fast. The chicken tasted really good and came out sooner than i expected. Only knock that i would say is that when i went the table was kinda sticky. The worker that gave me my drink was drop dead gorgeous. If i wasnt so far away id come every day just to see her. Other than that amazing store would most definitely recommend. read more

i-Tea - H5. Fresh Mango Frosty (With Fresh Mango Bites) Super goood 9/10 hard to get all the mango bites - Bubble Tea Near Me - Fremont, California

The store smell bad, it is hard to stand inside to enjoy our drink. I ordered Cream Brûlée Milk Tea with Boba, did not meet my expectation and did taste the crispy caramel on top. read more

i-Tea - Bubble Tea Near Me - Fremont, California

I remember back in the day when i-Tea first came to Fremont, I would always do their happy hour specials. It's been years since then, so I'm not sure if they still have it, but I think for a chain it's a solid choice to go to since there's lots of drinks with a variety of toppings, hot food snacks, lots of customization available, and is open decently late! We got the: 1) C4 Okinawa Milk Tea: -I got this with egg pudding and got it less sweet. -Still a bit too sweet to my taste, but the egg pudding is yummy and overall tastes like milk candy. -I'd get this with less sweetness, but it's a solid Okinawa milk tea. 2) M7 Crème Brulee Boba Milk Tea: -I got this without the boba though lol. -Even with sweetness adjustment, this was also way too sweet. I think the crème brulee was what did it, especially in making the drink much too thick. -I've had much better crème brulee milk teas out there, so I'd skip this. 3) P10 Double Chocolate Tea Bobaccino: -I got this with 0% sugar, and it was made deeply sweet by the boba in the drink and the generous amount of chocolate syrup in the drink. -Great if you love chocolate, but once again, much too sweet. 4) B4 Tofu Hua & Red Bean: -I got this with 30% ice and 0% sugar. -This was the best drink we got out of the lot, and this might be due to my own hubris or nostalgic memories. -More of a dessert, but it's enjoyable with the sweet tofu and earthiness of the red bean. I think it might have been just poor choices on my part, but with the cost and variety, I'll be back (and this time to get snacks too). read more

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Asked for just the toppings and got it. Nice cashier since this review needs more characters la la la

Bro, this gotta be the wordt itea I ever been too. Mazzy sticks tasted like chemicals the mango sago was bitter as hell even at 80% strawberry drink taste like perfume probably worst itea experience the only good itea is San Leandro go elsewhere read more

I order two drinks it took 30 minute wait for them to make it. I wish they can have more people working and the waiting time can be less. read more

i-Tea - Bubble Tea Near Me - Fremont, California

I've grown up with I-Tea and since their Newark location closed a while ago, I thought I would try the next closest one. I've also had it in Castro Valley. Despite this being a chain, the quality seems inconsistent. Pros: The menu is vast - lots of drinks and snacks to choose from. You can customize your sweetness and ice level (there's even a 110% sweet option) and this particular location is spacious, clean, and even decorated for the holidays. It wasn't crowded when I went and the service was quick. Cons: For the price, I wasn't impressed by the taste of the drink or toppings. I got the Special Fruit Tea drink and it tasted watered down and not fruity at all. Maybe the fruits were too dry and bled of all flavor, I'm not sure. When I got the same drink in Castro Valley, it tasted great so I'm not sure what happened. Since it's a popular option I'm surprised they haven't perfected it. Probably wouldn't come to this location again since there are better boba options nearby that are less expensive and taste better. read more

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If you order the right drink, it's great! But some drinks don't pass the bar, like the K8 Brown Sugar Boba Tea Caffe Cheezma which was terrible. This location also takes a very long time to prepare a drink. We waited over 30 minutes which is crazy. read more

I-tea is one of the places that makes great popcorn chickens. I find myself always comparing the flavor and texture of their chicken to other places and sadly nothing can compete! They also have a great variety of other snacks that I love. Their drinks are ok, in terms of flavor, but definitely is still a good contender. As for the customer service, you order from the self service kiosk, so no to minimal interaction with the workers. This place is still my top boba place to get snacks from, so definitely will go back again. read more

i-Tea - Bubble Tea Near Me - Fremont, California

This place stays busy. Multiple kiosks to order is very good since it takes some clients more time to decide what to order. Place is clean and looks fine. They have a good variety of drinks and food too. I just wish the extra spicy option for the popcorn chicken was spicier, but flavor is very good. read more

I order two boba drinks from DoorDash. When I'm drinking it I saw a fly wing but at first I thought it was the grass jelly, I didn't think too much so I keep drinking it but I found out there's actually had a fly inside the drinkthat is make me sick and gross.... So I called them, they said we can't give you a refund but we can make you another drink. They told me to contact DoorDash customer service to give me a refund. I was so disappointed that they didn't deal with the issue immediately and just told me to contact the platform. I didn't expect their drinks Hygiene not up to standard..... read more

i-Tea - there's a fly in the drink - Bubble Tea Near Me - Fremont, California

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This i-Tea location is in the Pacific Commons Shopping Center. This is a quieter part of a very busy area / plaza, so parking is not bad on this side. They close at 11 PM every night, which is a lot later than most of their other locations. Ordering is online or through their kiosk, I ordered online ahead of time because I know they take awhile at this location - I still had to wait a bit after arriving. I was in the area finishing up errands and wanted a quick late night boba before heading home, so I stopped by here. I ordered my usual, a jasmine milk tea with boba & grass jelly. The milk tea was on the creamier side with a subtle tea taste to it - it tasted okay, but better than usual. Overall, decent boba drinks when every other spot in the area is already closed on a weeknight. read more

I like the food but the service make me really frustrating, they didn't even listen to the customer. I bought a creme brulee milk tea, but the staff sealed it after torching it. How are you supposed to enjoy the torched creme brulee with the plastic seal on top? It ruins the brulee cream! The staff didn't seem to care about the customer and was rude, even slamming the drink in front of me after tearing off the seal badly. read more

i-Tea - M7. Cream Brulee Boba Milk TeaWith Boba - Bubble Tea Near Me - Fremont, California

Definitely the worst itea location! Not only did it take like 25 minutes to get my drink even though i ordered ahead, I kept waiting because the worker was making drinks which is understandable. But at the same time she came up to the register and was getting the stickers for the drinks just to ignore me and this DoorDash person. I ordered the green tea cheesema which is what I always get at every itea and it always comes out good. But when I got it at this location, they didn't even have the sippy lid and when the girl gave me the drink the cream already combined with the tea so it was just a milk tea at that point and not the experience you usually get with the drink which is sipping it. I try the drink and it was okay, but what threw me off was there was literal CHUNKS of cream cheese at the bottom and it was just not good at all. I would say some of there other drinks are okay but definitely don't get that one! read more