Honestly, coming in I saw all the bad reviews and I was worried. I had a good experience and it was quick and easy. recently we got into a car crash and finally after 5 days, we were able to come collect our belongings. Nothing was stolen and everything was collected into a bag. I had some expensive shoes that were still there. We came early in the morning, so there was not really a wait. Thanks for helping us out. read more

IAA Vehicle Purchasing - Auction Houses Near Me - North Hollywood, California

I really wish I could leave a "negative" star. I purchased a 2008 Pontiac Vibe online. I know it is stupid, but when I looked at the car photos, I found no damage to the body. The video showed the engine is turned on, with relatively loud sound. The car was listed as "Run and Drive". I went to pick up the car from Minneapolis/St. Paul Branch. The agents are generally ignorant, disrespectful. The car had a dead battery and when I told the agent about the video that showed the car starts and they should help me get a battery, she even ignored me. I was able to get a jump start and the hell started. The steering wheel severely vibrated at 30 mph and higher with a really loud sound that made all other drivers on the street or high way looked at the car. I ended up stopping at St. cloud and I called a junk car business. I sold the car same day I picked it. I lost $1300 and I had a terrible time. Lessons I learned: 1- Never purchase from IAAI because of the damage they hide and do not mention in the description. 2- If you are a public buyer, never buy online and have the car inspected by an expert mechanic. 3- Never purchase a car from IAAI. 4- This business runs by selling cars in a totally dishonest way and hiding the undercarriage damage (i.e., rust) as well as mechanical damage to the engine, and transmission. I needed the car urgently for work and couldn't afford financing. 5- Never purchase a car from IAAI. You have been warned. read more

I had a taser in my car and a couple of collectables that were stolen from me while my vehicle was in their possession. I was in an accident and my car was not stolen so I know they're responsible for it. No surprise as I read all of the reviews about how the employees there tend to take what's not theirs. Very disappointed that people cannot be trusted, especially after having to deal with just being involved in a hit and run. read more

Listen to the reviews, there is a reason this place has ONE STAR!! This company is a joke. I truly do not understand why any insurance company sends any vehicle here. Not only were my items stolen (a dash cam, expensive screwdriver set, hunting knife) but the items that were left to me were damaged and destroyed, or even cut up. These people have no care or responsibility for their actions towards other people's belongings. Then, they turn around and claim no liability, as if they do not go through the personal items of other people and take what they want. The attendants simply do not care and in turn, are rude and disrespectful when asked for help or more information regarding a policy toward stolen property. To make matters worse, when asked for further escalation, they repeat the same canned response and deny any sort of responsibility when they are quite literally touching and discarding other people's belongings. What seedy, slick, and nasty human beings, taking from people when they are involved in accidents and are at their lowest. The only improvement to this issue would be to see their business shut down completely. read more

My laptop was stolen from my car on my driveway in Studio City. It was tracked via Find My back to the back lot of this business. They're not only stealing from cars on their lot apparently. read more

The SHADIEST operation I have ever seen deserves a NEGATIVE FIVE STAR REVIEW! Do not leave anything you care about with these crooks! They had to of forcefully pulled off my custom Swarovski license plate frame that was fastened on with theft proof screws and lock tight glue - there were two large holes in my hatch door where it appeared someone muscled it off the car somehow. My car key was gone, and they tried to say they never got one from us when receiving documents showed they did. The entire full tank of gas was also siphoned empty. The brand-new battery I just had put in 6 months ago was swapped out for an old dead one and all my floor mats gone as well. It was like the Grinch came in and swiped every crumb they could get. I went in the office to ask about the missing things and coincidentally, another man ahead of me was asking what happened to his missing license plates off his car. Of course they could not come up with any good excuses. Just like all the other complaints on here state, management proceeded to blow smoke up my ass to avoid responsibility or put it off on someone else. The police need to get a sting operation set up on these people because it's a huge theft operation. Filthy rats! read more

If I could do a negative star I would. I wish I saw these before letting the insurance company take my car. Literally every single thing was taken from my car, even my license plates and they damaged my steering wheel. I'm sad to hear that this happened to so many others, but I absolutely am not letting it go. I want my stuff back and it's insane that they're even allowed to take people's cars. read more

On April 14th, 2025 My insurance company moved my damaged car to the lot in North Hollywood that is off of laurel canyon and the following day April 15th I came with my brother to retrieve my belongings. Not only did I have to wait over 3 hours, sweating in the heat but I also discovered that my belongings had been picked through by the staff that was assigned to deal with my car. I was told that they have a policy for bagging up the belongings in the vehicles. But when asked if I could have a copy of the policy to see what is said about clients stolen belongings I was denied of that. The balding clerk laughed and maintained a smug smile while telling me that there is nothing that I can do about this. And the manager was not much help either. His story and excuses changed more than a fish flips out of water. When I left there I was only aware of items that I had bought from a dispensary was missing. But once I got home and thoroughly went through the bags I discovered that I had more belongings missing. Besides my dispensary items missing, my brothers Calvin Klein jacket is gone, every zipper on a backpack that was full of my mothers clothes and intimates was open and her clothing was spread about in multiple bags and most importantly my rearview mirror crystals and western remembrance charm for my deceased grandfather was also stolen. Two days after this incident, I was called by a gentleman and management. And the only comfort he had to offer was a scripted apology more excuses. No disciplinary actions will be enforced on the team of employees that had access to my car. So besides having to deal with the financial stress of getting a new vehicle, I also experienced being violated at an already vulnerable time by having my belongings be ransacked. It's bad enough that they stole anything but what is inexcusable is taking items from someone and the ones responsible not facing any penalty for the wrongdoing. Of course I would love to receive all my items back. The most importantly, I want the hanging crystals and my grandfather's charm back. read more

DO NOT BRING YOUR CAR HERE! These people will STEAL EVERYTHING!!! Went to go collect belongings after my accident and all of my shoes were gone boxes still left in the car. Jewelry that I had in center console also gone. They bagged everything up like it was trash. These people do not care about you at all. They will go through your car like it's a shopping day then try to act like the pictures they take don't show anything. Just don't do it. read more

Staff is nice but waiting to pick up vehicle for over five hours. Nobody seems to be in a hurry and seems like other drivers are able to cut in front of you. Extremely lousy ran yard operation. read more

IAA Vehicle Purchasing - Waiting and Waiting - Auction Houses Near Me - North Hollywood, California

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Horrible service at this location. Everyone who works here have such bad attitudes and even the manager themselves are assholes. I called asking for information on a vehicle and they treated me like trash and even the manager himself cussed me out throughout the encounter. Never doing business here again, high recommend not doing business here and avoiding this location at all cost!!! read more

DONT LEAVE ANY BELONGINGS IN YOUR CAR. My dashcam, shoes, and other belongings were stolen by the people who work here. Beware of their scam don't leave ANYTHING not even shoes bruh read more

Horrible customer service THEFTS all the way they over charged to much feeds when you purchase a car , plus it doesn't make sense that you have to pay an extra charge feed of $20.00 each when you are over 5 moneys orders on paying the car give me a break like I said pure THEFTS read more

I went to go get my personal belongings after my car was brought here from a total loss accident and half of my things were missing. All my car detailing products gone , chargers, change.Horrible place.Only good thing about this place was the ladies in the main office and the older security guard. read more

Slow. Everything they do is slow. Took forever to bring my vehicle out to get my personals. Took forever for the "on site mercury adjuster" to make a decision on the vehicle. Not sure if this part was their doing as well but my check didn't get placed in the mail until 3 weeks after the accident and a week and a half after I was told it was sent. read more

Was put on hold for over 30 mins while in the middle of talking them. Probably would have been longer but I had to go back to work.

This place is a joke will not purchase here ever again. Good job to the ladies in the office but everyone else is a waste that's stands around An don't think about taking a photo of the car you just bought on there lot or they'll kick you off cause the don't want there shady business on camera.. read more

DO NOT BRING YOUR CAR HERE. My car was totaled and when I went to pick up belongings, most of my belongings went missing. My gym bag, prescription glasses, wireless headphones, and phone chargers all missing. Unprofessional and crooked employees work here. AVOID AT ALL COSTS. read more

This place is full of scum bag thieves. I cannot believe that insurance companies allow this facility to take possession of accident victims cars ! I was in a horrible accident February 11th with my daughter . After the accident, thanking my lucky stars we didn't die . I never thought about anything in my car , I was so ravaged from the accident I did t even know where I was or could barley keep it together . While we were in the hospital my husband had the car towed and the insurance company had it taken to this sh** hole . Once we got word it was totaled my husband went to get my things from the car . Well guess what ? My $500 watch and router were GONE ... And JUST to give you an idea of how low these scum bags are they even stole a pair of shoes that were in a blue box that I was going to return . Size 8 , yeah I know you are reading this you dirt bag - you know exactly what I'm talking about . Blue box , heels , size 8 . My white watch and that TV router ! This place takes advantage of people who have been it terrible accidents and use it to their own gain by stealing people's personal possession at a time where they have not only lost there car and being in a life threatening situation . But I love how they were nice enough to bag up my trash like the paper coffee cup that was splattered all over the windshield in the accident- thanks for the LID A** HOLES !!!! I will definitely be calling my insurance company and letting them know about this place if they haven't already had other complaints. Something tells me they have . read more

Definitely not coming back to this place. The people in the office (Abbey) were good but overall, just like all the other reviews, I'm shocked that insurance companies would send their customers cars to this place. Completely unprofessional and the overall atmosphere of this place seems very shady. The way they move the cars around, their interaction with the customers, their policies, just everything about this place is bad. I would not recommend this place to anyone. If your insurance wants to send you here, simply give a firm no because customer service and overall experience will just be bad. read more

IAA NoHo is a branch that is poorly run starting with Dave Coleman, the branch manager. I have purchased a few vehicles here and not a single one was as advertised. The first had minor damage beyond what was depicted in the auction which is understandable. The second vehicle I purchased from them had items stolen AFTER the took the pictures. The third vehicle purchased seemed to be in another accident AFTER the photos for the auction were taken. The extra damage on this car was egregious and shows total lack of care and professionalism by employees expecting to hide behind IAA terms and conditions when something like this happens. I made a complaint before I left the site and had to send an email to corporate 1 week later to even get a response. Another week goes by so I send another email and corporate said David Coleman (doesn't even have the courtesy to call me himself) offered to purchase the vehicle back if I transported it to my local IAA branch. I drove 800 miles round trip so there were costs such as fuel, time, vehicle wear and tear, etc. that I need to be compensated for. read more

These peace of human garbage took possession of my truck and they allowed someone to steal my personal items bad enough i was in a horrible accident went today to retrieve some of my belongings to find the truck tossed around inside I can't believe these animals are allowed by the insurance company to take control of the car and assume responsibility I was a marine and the items I had I there I carried with me thru the war I heart broken I've already said goodbye to my first ever new car now my personal things are gone smh f this place I hope to never ever have to deal with place f u guys may you get the shits like I had I Iraq read more