Daniel and James did a wonderful job yesterday repairing my dining room chandelier. Daniel was so professional and knowledgeable. He had to problem shoot why my chandelier had three candlesticks that were not working properly. They were both very courteous and helpful. Daniel took the time to explain his estimate to me for doing some other work in our house. He patiently answered all my questions. I would highly recommend Daniel to anyone. He is an outstanding electrician! I actually decided to become a Bonsby member which gives you great benefits as well, because I really liked their outstanding services, and I plan on using Daniel again in the future to do all of my electrical work. read more

Do not use this company!!! They will rip you off on expensive maintenance contracts, then charge you for exorbitant hours spent attempting to complete repairs, only to ultimately charge you replace the entire system with no discount for having already spent loads of money attempting the repair. I maintained 6 contracts with them and received no preferential treatment as a customer. I thought if you were spending that amount of money that you would receive quick service when you encounter an issue, but I'm not sure what that money gets you. You don't receive any discount for services, you don't receive consistently scheduled annual checks and you don't get any type of discount consideration when replacing MULTIPLE systems. I hired this company because I thought they were established for high end properties, where you are spending top dollar for their services, but I don't feel I was treated with the appropriate respect. Anytime I wanted to speak with the manager. It was nearly impossible, and when I finally insisted on talking to the president of the company, I was still disappointed. I purchased a brand new system, but the tech was unable to get the thermostat to work. So at the end of the day, the new system I purchased did not work. When I complained, I was told that I did not purchase an appropriate thermostat. I purchased the new system that they sold to me, and had already spent over $20,000 so asked that they give me an appropriate thermostat so that my system could actually work. They wanted to charge me an additional $100 for the Thermostat because they said I didn't properly order it in the first place. Why would I not order a thermostat to go with a brand new system? I purchased whatever they sold to me... After spending 20 grand they were insisting I pay them an additional $100 for a new thermostat ? I decided to look online for the cost of this Thermostat, which was of course half of what they wanted to charge me so I offered to pay that, but that was not good enough. I had to argue with the president for over a week over $100 item . After this scenario went down, this company didn't bother to renew my contracts so even though I had 6 contracts with them, they chose to let those lapse over a $100 Thermostat. This is of course, after years of collecting maintenance contract fees, numerous repairs on all of my properties and replacing two entire HVAC systems . All this company cares about is making money, and I felt their president treated me, a woman, with such disrespect. I have never been treated so terribly by a service industry before and I didn't appreciate them trying to take advantage of a single woman. Beware if you are dealing with this company to make sure you have a man firmly standing behind you to support your argument otherwise, they will walk all over you. And now I am continuing to have issues with my systems. I regret the day I ever signed up with IAQ Medics & feel they really robbed me blind. PS: don't have them do your air duct cleaning either... They don't take photos of the work they complete and they don't know what they're doing. When I hired them to do that work, they blew several electrical outlets in my home and it took over two weeks of their "techs" coming back to my home to sort out the issues. I literally had to call them every single day & jump up and down causing a fit to get them to fix it. I've never had to behave the way I had to with this company to get things done properly. When you hire a service company, they're supposed to make your life easier, not more difficult.. read more

After our HVAC broke, IAQ Medics responded immediately and came the next day to examine the unit. The tech, who was very friendly, determined our blower went out. He submitted the request for a new blower with IAQ, and urged us to call the next day to ensure the company had ordered the part. We called, and they told us they would keep us updated on the parts delivery. Instead, my wife and I were without heat for three and a half weeks, with zero communication from the company and rude customer service. The worst part was that while the part was under warranty, we had to pay for the service in advance to order the part. So we paid nearly $700 to sit around in the cold for nearly a month. This was of course mid-January where temperatures reached the single digits. Despite calling every other day to request an update, we received only one call where they told us they would call when they had the part, and that was on the first or second time we called. We asked to speak to management, we asked for more information, and we got absolutely nothing but ignored. We ultimately contacted the manufacturer to expedite the part. DO NOT work with IAQ Medics. read more

I'm disappointed to have to write this review: IAQ replaced our HVAC system 8 months ago. The service was great -- but I believe **they did not obtain the city-required (and contractually promised) building permit.** I've asked eight times by phone or email for copies of the permit and for assurance that they did in fact obtain the permit. IAQ either did not respond to my inquiries, or said someone would follow-up but nobody ever did. Pretty shady stuff! Unfortunately, I'd think twice before signing another $16K contract with them. read more

I have shown this company loyalty since IAQ founder was making house calls. I have been given the opposite since late 2024. Phone calls are not returned. It took them weeks to rectify a warrantied thermostat issue in the dead of winter. Now a new system is not performing as it should. The technician that looked at it concurred with that to me over a month ago. I have inquired about an update multiple times, but I got crickets. I have been treated like garbage. I am done with this company regardless of what name it is doling business by today. I am done with American Standard as well. They just point me to a dealer. read more

Misleading prices Don't bother going back and forth-you will just get different stories and waste time read more

I was a long-time loyal customer of IAQ Medics but their recent precipitous decline in customer service, quality of workmanship, and, now, dishonesty compels me to warn others that you will only experience fraud and frustration if you hire them. Their once engaged and caring owner is now more focused on growth and profits over providing value or quality services. They were 2.5 hours late for an HVAC repair, lied about "traffic" delaying them, and overcharged me for the quoted repair. When I tried to contact management to address the issues, their answering service lied about someone calling me back. Good luck getting anyone in management to return calls or emails - they will completely ignore you and keep payments they do not deserve. Read and believe this and all the other negative reviews because they are unfortunately true. read more

June 2022 - I had an clean and smooth installation for a new HVAC system by Gustavo, Lucas, and later John and Patrick. Great guys. IAQ Medics was very communicative, professional, responsive, and timely. They even responded to me after-hours via text to schedule a follow up appointment. Would highly recommend. I also had a previous HVAC maintenance by Adam. Everyone I've spoken to, including the lady handling calls has been a pleasure! I dealt with 4 different HVAC companies prior to this through my home warranty services and will never do that again. The warranty services hired the worst and never got anything done. IAQ Medics are like the Nordstroms of HVAC services. Looking forward to my scheduled maintenance! Feb 2023 - Had a diagnostics with Britt. Very knowledgeable and professional. Gave a full rundown of my unit. These guys are legit! read more

Oscar came to do my fall maintenance check. He was friendly and professional. He told me about what he was doing and what needed to be replaced and he broke it all down for me. I really enjoy the service I receive from IQ medics, I've been with them for years. read more

DO NOT use this company- they installed my new unit a few years ago. Last month, during the hottest week of the year, I had them come out because of odd noises. They claimed they "fixed" it, but that was not true. They came out again and said I needed a new blower. I had to get my A/C repaired, so I trusted their suggestion. They required a down payment of $1400 to order the part but could not give me a timeline; they even stopped calling me back. With it being 100 degrees, I had another company come and look at the unit. Turns out the issue had nothing to do with the "part" they claimed I needed. IAQmedic had left styrofoam in the unit during installation and used the wrong transformer. IAQmedic refuses to refund my deposit for a part they said I needed. I still have not received the part or an update from the company other than their refusal to return my deposit. Fortunately, my A/C is working- no thanks to IAQmedics. read more

IAQ Medics - Not removed during installation - Heating & Air Conditioning/HVAC Near Me - Woodbridge, Virginia

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IAQ sent Oscar to do my Spring checkup. He was efficient, knowledgeable, personable, and helpful when I asked many questions about various things concerning my HVAC system. Upon entering the house, he covered his shoes as all the techs from IAQ do. Upon completion of the checkup, he said all systems were running smoothly, made recommendations, but did include those things I could encounter based on the ages of both systems. He then told me of their plumbing service, which would be included as part of my current contract. I was very pleased with the service provided. read more

This company came out and the technician told us that our boiler wasn't pushing water out and fixed it. It broke again the next week. I called them back and then I receive a voicemails stating the issue is with our pex even though that is not the issue and they are just going off old information from a previous owner not actually diagnosing the problem. They cancelled the appointment and wouldn't actually see what the problem was. They do not have good customer service and are lazy read more

Disappointed. Did $6k in HVAC upgrades last December. Was told to contact them anytime with issues. I've tried repeatedly over the summer to have someone sent out to address minor issues with the expensive ERV they sold us. No follow through. This past summer we requested a quote from IAQ to do a complete system replacement at a condo we own in Arlington, VA. It was again clear that this company was very busy, as we received a call weeks later, long after another company had installed the new system for us. Though we haven't been happy with their follow-through, we called again this week to relay that our less than one-year-old steam humidifier did not appear to be working. When it was installed, Dario mentioned that it would need an annual canister replacement, at a rate of about $120. IAQ now wants to tack on an $85 diagnostic charge, and told us this fee would be assessed regardless, whether we simply needed a new canister or there was required work covered under warranty. The owner's claim (on Google reviews) that we did not call for service on our ERV is simply false. Not only did we call and email, but we were told by IAQ staff on the phone that Dario (owner) was the only one there with the experience needed to work on our ERV. IAQ is a growing company and Dario is very busy. He left us with a good impression when the equipment was installed, and frankly he should simply own that they were too busy to respond to our needs at the time. As a business owner with over 70 employees, I know how reviews can affect a company. Requests for HVAC recommendations surface monthly in our community Facebook and NextDoor groups, and I always have input. read more

Just got off the phone with Scott Malice. Nice guy, so I am not going to write my review about him. I was lied to about the scheduling policy. Be careful before you do business with them. I wish I purchased my AC unit from a different company. Let me start by saying they do good work. I only have a problem with being lied too. I was told that every visit that we needed would be accommodated on evenings and weekends due to my work schedule. We agreed they would come by and do the maintenance twice a year. Well its that time to check the furnace, and guess what, they won't schedule around our work. Either evenings or weekends are what I agreed to with the technician that came to my house. I get emails and spoke with Scott about how they wont honor my convo with the technician. Garbage attitude about it as well. I am done with them. I told them to have the owner call me, so I could avoid writing this review. I never got a call. Sorry guys, I really did like our relationship. Best of luck read more

Very disappointing results with boiler install. We had over 20 days without heat/hot water after a failed job to install a new boiler. The owner would not offer financial concessions. We felt nickel and dimed and had to call daily to check in on the plan. True nightmare. This place sounds great on the quote and they do have some solid folks on staff. But if the job goes bad, beware! You won't get much empathy or help. We have now made the decision to move to another company even though we will lose our service warranty and pay more out of pocket. We will not be recommending this company to anyone. read more

I had a awesome professional experience with the tech Adam. He knew right away what the problem was and repaired it right away. He gave me tips also for future referenc. read more

Came out twice to fix the new furnace that they installed. They said they had to order a new part over two weeks has passed. Still no response called over 5 times and yet no one has called back to let me know when they will be available to fix. Your customers are your life line we should not be treated this way. read more

I have been using IAQ Medics for 4 years at 3 different properties. For the most part, they had always been good - their work was good, and their customer service was also good. Unfortunately, we just had a situation where we purchased a new unit for 1 property, we were told that it could be moved, but when we called to set up the move, everything changed. First we were told it couldn't be moved. Then, we were told it could be moved for $465 charge, and that we would be responsible if anything was broken. I spoke to the Office Manager, who said they were sorry for mis-representing their service, but there was nothing that could be done. I asked why they wouldn't take responsibility for what was promised, and he said if we didn't have that promise in writing, they wouldn't honor it. So, he acknowledged they had made the promise, but then said since it wasn't in writing, they wouldn't honor it. Not a great way to keep a long time customer. I separately emailed the General Manager, wanting to share the situation with him, and to see if he would look at things differently, and he emailed me back, said he wanted to discuss and appreciated me reaching out. Promised a call that day - and I never heard from him. Super disappointing customer service. read more

They installed a thermostat that sells for $40 on Amazon and charged me $410. In my view that is an excessive charge especially considering I'm under annual contract. read more

i got hooked up with these people through my rental management company (Reid Property management). My AC wasn't the best and I knew that when i bought the place. Well, it was time to declare the HVAC unit dead. That's where IAQ came in. They were fantastic! Explained all of my options and were quick to install the new HVAC unit. They also do an awesome job keeping up with the servicing of the unit. They come out when called, on time and call before they come out. Our service man is really great with my daughter too and he doesn't need to. They are upfront with the costs. No surprises. My system is wonderful and I'm happy they gave me a military discount and worked with me on the cost. I ask a lot of questions and they haven't steered me towards unnecessary costs. I HIGHLY recommend them! read more

I originally bought a split system through IAQ medics and I was very satisfied. Just last month the service valve went bad on the unit and they responded in a timely manner. I want to recognize Adam and Britt for their excellent customer service. Adam does the annual PM and Britt came to replace the service valve. He was very detail explaining what he was gonna do and how long it was gonna take. He also took the time to answer all of my questions. Great job guys !!!! read more

This company knows their stuff and they get the job done fast and for an affordable price. Very upfront on all their pricing and they explain things to you in a way that is easy to understand. I was so satisfied with their professionalism and service in my home, I brought them on board with the property management company I work for. Now I see all the great work they are doing for my homeowners as well! read more

I echo the last recommendation. We switched from Brennan's to IAQ and Dario Compain knows his stuff. I have been very happy with them. We have several zones set up in our house and the thermostat is set to 75 all year. If anything, i am chilly (but i am usually chilly, whereas my hubby is always the warmer one!). The humidity is kept stable and since then we have had to up our thermostat from 70 all the time to 75! Please call-you won't be disappointed! They are the real deal! read more