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    Ice Cafe Waikiki

    4.0 (1 review)

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    5 years ago

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    Ululani's Hawaiian Shave Ice - Mango,coconut, and passion fruit with mochi

    Ululani's Hawaiian Shave Ice

    4.4(89 reviews)
    0.4 miWaikiki

    I really enjoyed this shave ice. I actually didn't think I was a big fan of shave ice, but it had…read morealso been a long time since I'd had true shave ice. The inner shop is fairly small, so the line was outside the door. There aren't a lot of spots for seating, which is a bummer. The service was okay, but really just the bare minimum. I have to say the two standouts for me about this shave ice are as follows: the texture of the ice is fantastic - so smooth. It does also mean that it melts quickly, but it's really pleasant to eat. The other standout is the Mac nut ice cream. It's delicious, the bites of macadamia nut give a little crunch, and it all-around is very balanced with the flavors of the shave ice. I got the Sunset Beach, which is passion orange guava and mango. With the ice cream, I personally don't feel like the condensed milk is necessary, but I could totally be wrong.

    Absolutely awful customer service from Kalei. We arrived about four minutes before their posted…read moreclosing time of 10:30 PM, and they were literally still taking another customer's order as we walked up. My husband asked if we could order as well and that we drove here straight from the airport with a 20 minute detour and was immediately told, "No, this is the last order." He walked out, realized it wasn't even 10:30 yet, and went back in to ask why they were refusing to serve us when we arrived before closing. Instead of simply explaining or apologizing, the employee, Kalei, responded with an unbelievable attitude and said something along the lines of, "People don't realize we have SCHOOL in the morning, but it's okay, I'll take your order then if you want shave ice that bad." WOAH?!?! Seriously? If you close at 10:30, then either serve customers who arrive before 10:30 or change your posted closing time. There was absolutely no reason for the sarcasm or nasty attitude. My husband told her he didn't appreciate the attitude and proceeded to order a strawberry shave ice. She then turned off the TV/screen and told him, "No more ordering for you." At that point it honestly felt like she was going out of her way to be disrespectful just because he questioned why we were being turned away before closing. When he asked for her name, she very boldly told him it was Kalei, advised him of their Google listing, and basically invited us to leave a review and contact her boss, as if she was completely confident nobody would care about how she treats customers. We weren't asking anyone to stay open late. We didn't walk in after closing. We arrived BEFORE closing while another customer was actively being served. The entire interaction could have been handled with basic courtesy, but instead we got sarcasm, hostility, and an employee seemingly trying to embarrass a customer for simply asking to order during posted business hours. One of the rudest and most unnecessarily hostile customer service interactions we've had. Completely unacceptable.

    Photos
    Ululani's Hawaiian Shave Ice - Tigers blood and watermelon shaved ice

    Tigers blood and watermelon shaved ice

    Ululani's Hawaiian Shave Ice
    Ululani's Hawaiian Shave Ice - Always a crowd pleaser! Best shave ice ever!

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    Always a crowd pleaser! Best shave ice ever!

    Island Vintage Coffee - Haupia Matcha

    Island Vintage Coffee

    4.2(310 reviews)
    0.9 miAla Moana
    $$

    The Island Latte. Yes, yes, yes! I had to get it twice this week because it was that good. Creamy,…read morenutty, smooth and perfectly sweetened. I wish they had this in the Bay Area because I would get it all the time! The Ala Moana location was my ideal spot too. Great coffee, a relaxed atmosphere, and the perfect place to sit back and enjoy my Island Latte.

    We had heard good things about this local coffee chain, so we decided to give it a try during a…read moreshopping trip to Ala Moana. It's a little tricky to find, but that seemed to be a theme at this rather poorly labeled mall which had few directories. Eventually we found it, though! It's quite small with only a few tables, but the decor is very cool and Hawaiian inside. The staff were also very friendly and explained different aspects of the various beverage since this was our first time visiting. I had the frozen banana kona mocha which was really pleasant and extremely refreshing on a warm tropical day after strolling around this largely open air mall. The drink was extremely smooth and refreshing, although I will say it was a bit light on the banana flavor but still very good overall! This is a good option to grab a beverage during your Ala Moana shopping trip!

    Photos
    Island Vintage Coffee - Haupia matcha latte

    Haupia matcha latte

    Island Vintage Coffee - Island Latte (macadamia with a hint of coconut) - love this!

    Island Latte (macadamia with a hint of coconut) - love this!

    Island Vintage Coffee - Island Latte (macadamia with a hint of coconut) - love this!  It's one of their popular items.

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    Island Latte (macadamia with a hint of coconut) - love this! It's one of their popular items.

    Ice Cafe Waikiki - shavedice - Updated September 2026

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