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    Ice Cream Factory

    3.8 (21 reviews)
    Open 12:00 pm - 9:00 PM

    Ice Cream Factory Photos

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    Dessert with a view.
    Karen S.

    Very small space (the old Lickety Splits location), made smaller by people not paying attention to the in and out doors. They serve Perry's and Turkey Hill flavors of hard ice cream as well as Ben & Jerry's non-dairy flavors straight from the pint. $15 for 3 ice creams seems a bit steep to me when the portions are not really that big. Service was slow and disorganized which seems typical for an establishment run by teenagers, but at least we got to chill on the canal while eating dessert...

    Ice cream flavors
    Lori V.

    The ice cream is OK. The location is perfect. What else do you need to know? I have been here many times and I've nothing bad to say about the ice cream. I am usually consuming it as I'm walking along the beautiful Fairport canal chatting with friends and family. So the ice cream is really not the focal point of it. It was good enough though. It's way better than Brewster's ice cream. That is like sucking on a cow's warm udder. So gross. We each got the kiddie size and that's all you need to get. It is monstrously huge. Ridiculously huge. Do not get anything bigger than the kiddie size, I repeat. I ordered the flavor called a piece of cake. It literally tasted like ice cream with chocolate cake chopped in it. I didn't think it was fantastic but I thought it was really good. Everyone else seemed to like their ice cream judging by the fact that they ate them with superspeed and were licking their lips repeatedly. The location is right next to the Fairport canal so you can just go for a lovely walk. They also have about 10 seats right outside of the ice cream location which is nice to just sit there and people watch. They have restrooms inside of the building. It's just a great place with ample parking. You can buy cracked corn for $.81 if you want to feed the birds. Such a nice touch to have that available to people. My little guy really enjoyed feeding the birds outside.

    Salted caramel
    Anna G.

    First things first, Ice Cream Factory is not Lickety Splits. The latter has been gone for three years and is just a memory. Rochesterians may remember Cher's impromptu visit when she was in town for the never-ending farewell tour and insisted on taking a picture behind the counter with the kids working there. I would have loved to have been there that night, but I digress. Recently I was able to stop in at Ice Cream Factory and see just what's been changed with new ownership. Many things are still the same. This is a place where you go for hard ice cream and freakishly large portions. I had a small dish that day and there was so much ice cream I had no idea how to eat it all before it melted. There's still no indoor seating, unless you count the benches right outside under the awning or the picnic tables just a few feet away. My tip: as a salted caramel fan, you can't go wrong with that flavor. Ice Cream Factory is still a perfectly sizable shop on the canal, but seems to be devoid of any personality. The ice cream still tastes the same, but if you wanted your dish with a sense of ownership pride, this might not be the place for you. I'll still stop in here when I'm in the neighborhood and am craving straight up hard ice cream, but in the words of our fair Cher, "if I could turn back time..." I'd restore just a little personality to go with the tasty treats.

    Regular sized Blackberry Cheesecake & Gritty Bittersweet Symphony
    Amy L.

    Nice location in Fairport with easy parking right in front of the location in "The Box Factory" building. We came in hoping to have a nice list of frozen yogurt and custard flavors that I saw in a picture - I was bummed when they didn't have that when we went. They do have many Perry's and Turkey Hill hard flavors. They have a creamy Van/Choc twist custard and multiple sundae options. I was a little concerned when I ordered - a staff wasn't aware of the Blackberry/Vanilla Fat free twist flavor. There was a large sign listing it on the freezer and it appeared there was only one other soft machine other than the Van/Choc twist custard. When she went to get my cone (of the soft yogurt) I watched it come out of the machine - pretty much liquid. She waited a minute, got a new cone and then tried to make another cone which was so soft, even soupy looking I wouldn't have been able to get it on a cone, so she offered me a dish. I was surprised that they would've been fine letting the product go out like that. At this point I ordered a safe option instead - 1/2 Oregon Blackberry Cheesecake which is Perry's - which was creamy and fantastic. The second half was Perry's Bittersweet Symphony which is coffee with bittersweet chocolate chunks, that I have had many times in the past but there's was gritty and had many ice chunks. I am not sure if it had melted some and refrozen or what the issue was there. Portions are huge with decent prices. Definetly don't need to order larger than a kiddie size. My husband and I got the same size yet mine was much larger which was odd. Location looked clean and staff was very friendly. Nice location if you live in the area, but wouldn't make a special trip for.

    soft serve custard is creamier than Abbott's!

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    5 years ago

    Opened early so the kiddos could get ice cream, so nice! Lots of flavors and other options!

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    Ask the Community - Ice Cream Factory

    Review Highlights - Ice Cream Factory

    An added bonus - you get to sit on the canal while you enjoy your favorite summer treat!

    Mentioned in 8 reviews

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    I really appreciate that Royal Café offers a variety of vegan (non-dairy) gelato flavors. That's…read moreuncommon at ice cream shops, and they deserve a lot of credit for it. The staff are friendly and helpful, too. Honestly, though, the best feature of this place is its location. It sits right near the Erie Canal, so you can get a cup of gelato, walk a few hundred yards down the canal path, and then settle onto a bench, look out over the water, and enjoy your gelato. That setting does more for the experience than anything on the menu. I do have a few concerns, though. The plastic serving cups are too small for the amount of gelato they hold, so it tends to melt and run down the sides, making for a messy experience. The plastic "spoon" is weirdly shaped like a small, flat shovel, and I much prefer a utensil shaped like a conventional spoon. Lately I've taken to bringing my own metal spoon with me. The cups also have an odd scalloped shape rather than smooth sides. I don't see any advantage to it, and it just makes getting all the gelato out harder than it should be. Switching to bigger cups with smooth sides, ideally biodegradable paper, would be an easy fix. As for the gelato itself, it's good but not great. I do enjoy sitting outside on a warm summer evening with a cup, but I can't say I ever find myself craving the product. Finally, and this is admittedly a very minor point, "Royal Café" is not a great name for this type of establishment. It sounds more like the name you would expect for a Chinese restaurant.

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    I cannot say enough amazing things about Mark and his food! We hired Mark for the private chef…read moreexperience as part of a bachelorette party at an airbnb. He arrived and took over the kitchen effortlessly, making the house smell amazing!! The ladies of the party all wanted steak entrees. I opted for eggplant parm as I don't eat much red meat. We were served Caesar salad and a cucumber tomato salad family style as starters. Fresh bread accompanied our meals and a delicious mixed berry dessert followed. Mark even cleaned up the whole kitchen, leaving it better than it was when he arrived! The prices were appropriate. He does add a travel fee which is completely understandable (we were 40min away). I wouldn't hesitate to hire Mark again for a special event!! Thanks for making the brides night spectacular :)

    This please is absolutely awesome!! Marc, Stephanie and Ryan are great host, they came through for…read moremy daughters sprinkle that was canceled by another venue. I was so nervous about the food so Marc allowed me to add food from there other menu items. They helped with the set up and took care of the take down. Great to see such nice people in the business for the people not just the money. My daughter event turned out so much better than I could have ever expected due to the food being amazing and the personable people behind the venue. Marc just kept reassuring me it would turn out great. Wonderful people, food was so amazing, plentiful and fresh. Defiantly up and coming. I would recommend them 100 x over, and will defiantly use them again. Thank you Marc, Stephanie and Ryan, Great time had by all!!

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    Ice Cream Factory - icecream - Updated September 2026

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