Outstanding! Everything was wonderful from the communication to the service to the product to the…read moreemployees. They arrived on time, served promptly and were super friendly. Everyone loved their ice cream and toppings and the portions were very generous.It truly added to our celebration.!!! highly recommend!

3 stars for convenience by the canal, plenty of parking, and friendly staff. I have to say, the…read morerest of the experience lends itself lower on the "star ranking" in my opinion. The ice cream is average at best and expensive- especially when you receive 1/2 scoops instead of a whole scoop. Priced on the higher end and not exactly worth the price. They used to sell their duck food for 50 cents each (very small little bags by the register) and in two years time I guess inflation has made the shop need to charge $2 for each bag- a huge disappointment and rip off. Sad that they have to charge so much for ice cream and duck food- I'm guessing maybe they need to in order to stay open.

Great service! Creative selections. Nice to see a non-dairy option recently. Consider including at…read moreleast one non-dairy option on the menu weekly.

I went for a treat last night and ordered chocolate almond, a very popular flavor. Well apparently…read morelast night they ran out and instead of making more they served me chocolate with almond sprinkled on top. Not the same. I went back today to ask if they still made it that way, they do. When asked about the time the same young lady was in there and I definitely new what happened and I got a "sorry about that" and an offer for a free one. I did not get what I paid for and asked for a refund but nope. I will just avoid this franchise but if you go make sure you're getting what you paid for.

Excellent selection of gelato Owner is on site, the place is clean with plenty of places both…read moreinside and outside to sit. 4 good scoops for a medium. The espresso was especially delicious. Hit this place up - you will love it

I really appreciate that Royal Café offers a variety of vegan (non-dairy) gelato flavors. That's…read moreuncommon at ice cream shops, and they deserve a lot of credit for it. The staff are friendly and helpful, too. Honestly, though, the best feature of this place is its location. It sits right near the Erie Canal, so you can get a cup of gelato, walk a few hundred yards down the canal path, and then settle onto a bench, look out over the water, and enjoy your gelato. That setting does more for the experience than anything on the menu. I do have a few concerns, though. The plastic serving cups are too small for the amount of gelato they hold, so it tends to melt and run down the sides, making for a messy experience. The plastic "spoon" is weirdly shaped like a small, flat shovel, and I much prefer a utensil shaped like a conventional spoon. Lately I've taken to bringing my own metal spoon with me. The cups also have an odd scalloped shape rather than smooth sides. I don't see any advantage to it, and it just makes getting all the gelato out harder than it should be. Switching to bigger cups with smooth sides, ideally biodegradable paper, would be an easy fix. As for the gelato itself, it's good but not great. I do enjoy sitting outside on a warm summer evening with a cup, but I can't say I ever find myself craving the product. Finally, and this is admittedly a very minor point, "Royal Café" is not a great name for this type of establishment. It sounds more like the name you would expect for a Chinese restaurant.

Great location right on the canal. Beautiful scenery and great custard! On a 90' day it hit the…read morespot. A creamy thick vanilla and peanut butter milkshake and a chocolate banana milkshake. $8 each. Service was fast and friendly.

I came here on a warm day and got a scoop of mint cookie custard. It wasn't very busy out…read more(surprisingly), and I was served right away. It is a pretty standard ice cream/custard shop. There's some seating available inside and extra benches available outside. My mint cookie custard was delicious. I will definitely be back.

First time with another couple who had been before. I had read many of the reviews here and Trip…read moreAdvisor which also included old location vs new location. Six o'clock reservation on a saturday walked right in and got seated. It is a bit cavernous (older brick building which used to be home to American Can Co). Was not cramped with well spaced tables and not overly loud, did not notice any music playing and was not crowded with a few open tables. Menus were printed on the paper table placings (front/back) which probably came about because of Covid and a great idea. Found serving sizes ample and food well cooked and seasoned. Hugh plate of egg plant parm, two rib bone in pork chop cooked to perfection, beef short rib, "The Bear" (off the bone, they also had a short rib special on the bone this night), 4th entree was a pasta dish (gnocchi?). Did not have drinks other than water and a couple of beers so can not review wines or mixed drinks. Only reason for 4 stars is the parking is horrible on location so save yourself the time and park right across the street at the municiipal free parking.

Dinner with friends…read more We didn't have a reservation but got an outside table right away. Service was friendly and efficient. Even when I accidentally knocked down one of our drinks. We got a selection of appetizers and they were all good: Brussels sprouts, meatballs and calamari. I opted for the veal parm which was a generous serving with pasta. One of my companions opted for a pizza which looked delicious. I opted for the "nonna's mule" as my drink and it was refreshing. It's always nice to be surprised by good Italian food because I don't always want to cook it myself!

Very disappointed tonight. Everything was overcooked. The sub roll, chicken fingers and tater kegs.read more

I do not have a problem with a business making a profit but $6.60 for a gallon of milk??????? At…read moreWegmans it is $2.79. I understand convenience but this is price gouging! Lived here for 52 years and I would never go to this hovel ever again!!!!! A pig gets fat, a hog gets butchered

Came here after Pittsford Dairy was CRAZY busy. This place…read morehad no line. Decent selection of ice cream flavors. 2 kids got hard ice cream, one got soft ice cream. No non-dairy option (boo). Price wasn't bad. Want to say single scoop was like $2.75! A couple picnic tables outside. Girl who got our ice cream was nice.

I had a coupon for buy one get in free sundae. I ordered two hot fudge sundaes. They guy out…read morepeanuts on it without asking me, with so many people with allergies and food preferences I was quite unpleasantly surprised. Then, when it was obvious I was alone and therefore needed to transport the sundaes home, I had to ask for lids. He then out the cups into a holder for in the car but they didn't seem secure so I took them out. All in all it was not my favorite ice cream experience.