We cannot think Carolina auto warehouse enough! Christina worked with us, and she was absolutely…read moreamazing! Super funny, and probably best of all has the sweetest dog ever! We felt really safe in our car, which is so important to us since we have a four year old son! I was explained every step of the way what we were doing, and also what our coverage entailed, which was so helpful! This is such a great place to buy a car, I could not recommend Carolina auto warehouse any higher!

2 Thumbs UP! My…read morebuying experience with Carolina Auto Warehouse was as close to an enjoyable car purchase as it is possible to get. I am 65 years old, they are only the 2nd dealer I would ever say that about. Each member of the family operation I met was genuinely very friendly and pleasant to work with. They actually came down $2500 on what honestly was already a fair price. And this at the tail end of the used car price markup craziness to do with the covid pandemic. They also arranged to have me picked up from the Charlotte airport, a good 30 min from their dealership. I was heading home on a 600 mile drive Immediately after doing the final sale details with them. Knowing this, Justin and Christina went out of their ways to accomplish as much of the paperwork and sales finalities over the phone before I even left to fly to Charlotte. I highly recommend CAW and I'm sure you'll be as impressed with their efficiency, friendliness and honesty as I was. Yes, I actually said that about a car dealer. I would not hesitate to fly another 600 miles up to Charlotte to get another vehicle from them. Bruce in Melbourne, Fl

Highly recommend Jeff/Mike/Andy for your car buying needs. Everything was so simple :). Appreciate…read morey'all A+++

I'm disappointed to be writing this review about Hendrick Jeep because I've always respected the…read moreHendrick name. In February 2026, I paid over $3,300 for engine diagnostics and repairs, but when I picked up my Jeep, the gas light was still on and coolant was missing. I was told it would be made right, yet when I returned, staff were unaware of my situation and only partially addressed the issue. While I was discussing the problem with another customer, a staff member spoke to me in an unprofessional way and told me to leave the floor. Within a mile of leaving, my engine warning lights came back on. A manager later stepped in and arranged another inspection, but now the check engine light has returned again. My concern is the quality and reliability of the repairs, as well as how the situation was handled. I simply want my vehicle repaired correctly and to be treated with professionalism. I hope Hendrick Automotive Group reviews this situation and helps reach a proper resolution.

always great service when i come to this dealership and alw understanding. thank you wyatt for…read moregetting me in on a tight window and thank you andy for your service!

Purchasing My 2025 Honda Accord Hybrid Touring at Honda of Concord!…read more From the moment I arrived at Honda of Concord, I knew I was in good hands. I worked with Jim, my salesman, and Joy, my finance manager -- and both of them made this one of the smoothest, most professional car-buying experiences I've ever had. Jim was outstanding from start to finish -- friendly, knowledgeable, and completely focused on making sure I got exactly what I wanted without any pressure. He explained every feature of the 2025 Honda Accord Hybrid Touring in detail and made the entire process quick and straightforward. It was refreshing to work with someone who truly values customer service and respects your time. Once it was time to finalize everything, Joy stepped in and made the financing process just as seamless. She was professional, transparent, and explained all the options clearly so there were no surprises. The paperwork was handled efficiently, and I was in and out in a short amount of time. The whole experience was fast, easy, and enjoyable -- no stress, no hassle, just a smooth purchase from beginning to end. The Accord Hybrid Touring drives beautifully, and the team made sure everything was set up perfectly before I left the lot. If you're looking for a dealership that delivers excellent service, honesty, and efficiency, I highly recommend Honda of Concord. Huge thanks again to Jim and Joy for going above and beyond -- they made the entire process feel effortless!

Our family had a great experience working with Steve Porter and his sales team at Subaru Concord. I…read morehighly recommend purchasing a car from this dealership.

Update June 21st Summary: They'll make things right…read more Just reach out if something sounds amiss. Here's what Happened since my Original post: Service Manager Jason reached out. I was pleasantly surprised as I was shocked they read Yelp. First, he owned everything showing he read my review for understanding. Phone lines were problematic but no excuse. McKenzie/Mackenzie is new and that's no excuse were his offerings. Second, bring it in and we'll get on top of things. Y'all that's the standard. ** Having paperwork done before our arrival and making things seamless is the WIN! - I had a conference call to get to and yes, work is always going. Third, he followed up when he hadn't heard from me but I'm not the one to text and drive or email and drive plus I'm always in the manual transmission so it's not smart to try it. At any rate, picked up family and got the email sent off with all our details. I was told to expect Jordan but he's back in the office so it could be done today. 4th, we arrived to Jordan being versed and aware. Another advisor also knew Jordan was the point of contact and pointed us in her way while explaining. My word, I wish every interaction could be like this for service Nowadays. Anywhoo,we received a video and I didn't think much of it. Dealers have been texting since 2014 in my experience but this was the tech showing his work. They reached out to our limited warranty folks which I'd never advise to buy or pickup but new driver to a manual transmission made me say get that extended warranty. Anywhoo, I have them time to reach out and Jason followed up with details and his efforts. * Warranty folks have their process and won't do any work * Jason reached out to Subaru to see what they'd do. I followed up with my warranty folks and relayed what they told me which was essentially break down the engine (added costs) and then complete these steps and we shall do our part. Break down is $2600 so we opted out. I was holding out hope that Subaru would meet us half way/split the baby then I'd happily get the shortblock replacement ALAS another day and they said only 1k. We were charged for diagnostic then reduced it to $89. Shocked there was a charge as the dealer in Illinois didn't and we're bringing it under a warranty but to each their own. Consumption test done in January 2025 showed this thing is burning oil. I'm just a girl but yeah .. it's not on the ground and there's a fresh oil change but Concord didn't know this so they did their own homework and alas.... Little to no oil left and we just had an oil change the month prior. C'est la vié I was had on this used car purchase. In all things, they promptly respond to my emails. You can text or call so communication works here. I'm usually at work so text and email is best for me. I do wish they had an online process for paying and checking out. They are near a Walmart and Ollie's so more inside the city of Concord. Not right off 85. The Forester loaner wasn't clean but it's new so what could be bad or wrong about a 2025 anything. Of course, it's fully loaded which makes me itchy to get out of it ASAP to ensure I don't overspend on a new car with all the amenities. Stunned that Subaru didn't see the long picture as we are now shopping for a new car with AWD because yes.... We must still manage the Midwest winters. Their repair offer was nice just not sufficient if you're looking to keep loyalty and most Subaru owners are clicky-loyal. They got on top of the original repair needed and we got the numbers worked out. Think I was impressed with reading the Yelp review? Well, addressing the cost difference, that I didn't get in writing, for the repairs is another win In all, 1. Speak up. This place doesn't get offended or rude like some places 2. I wasn't offended with my Monday call just didn't trust what I was being hence why I gave 3 stars. 3. They should give notice to loaner folks to put up a dog cover or clean up after themselves. 4. Life is so much easier with helpful accountable people in jobs that they like and/or respect.

We are from NJ and came down to help our son purchase his first new car. Victor, who greeted us at…read morethe door and worked him through the deal, was FANTASTIC! There was no pressure from anyone we spoke with, and they were all so kind and professional. This is a FAMILY dealership, not a corporate one. They know how to treat their customers. If you are looking for a new Hyundai, I would suggest Modern.

The service team was amazing with getting me in for my oil change and my recalls…read more Whitney in the sales side was FANTASTIC at helping me set up my Bluelink and was super friendly throughout the whole process Thank you Modern!!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

We had a very good experience with Zach today (no high pressure sales tactics)-- he was very…read moreknowledgeable and accomodating. We purchased the right car that checked all our boxes at a price we fealt was reasonable. We would do business with Zach and the team again. Everyone from the moment we arrived until we finished the deal with Andrew was friendly and customer-focused with great knowledge of their products and services.

This was by far the best experience I ever had purchasing a new car. Keri and staff made us feel…read morelike we have known each other for years and was part of their circle of friends. This will be my dealer for now on. Thank you! Jason Thrift

Terrible communication, not negotiable at all, gives very small discounts even when coming in with…read morecash, stay away.

My husband brought his truck here for routine service several months ago and ended up being charged…read moreseveral hundred dollars for ROUTINE MAINTENANCE and minor things that should have been covered under his warranty. They didn't check the warranty nor check with him before performing services that added on costs. We've called several times after learning that his warranty should have been honored and should have covered the services he was provided. Each time we have been denied reimbursement or any sort of reconciliation. My father also has gone for oil changes here in the past and stopped because there was always some sort of issue. Terrible service and terrible customer service at that.

Absolutely the worst service experience I've ever had at a Cadillac dealership…read more I originally came in for a simple oil change and after sitting there for nearly 2 hours, I was told I needed a wheel alignment. I agreed to it, only for them to later come back and say their machine was broken and I would need to return another day so they could use a different machine. Mind you, I drove an hour to this dealership. To make matters worse, I explained to the service advisor that I had an important meeting and needed to leave, yet he still moved at an unbelievably slow pace while I waited another 30 minutes just to cash out and leave. During checkout, I also mentioned that I had a GM rewards offer for my oil change that I wanted to use. I was told I couldn't use it, and at that point I was so frustrated I just told them to forget it. After paying, nobody even brought my car around. I had to go searching through the lot to find it myself. Then when I finally got in my vehicle, they had left all the plastic coverings and trash inside the car for me to throw away myself. Poor communication, wasted time, lack of professionalism, and zero sense of urgency. Completely unacceptable experience from a Cadillac dealership. I will never return for service again.