My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

We cannot think Carolina auto warehouse enough! Christina worked with us, and she was absolutely…read moreamazing! Super funny, and probably best of all has the sweetest dog ever! We felt really safe in our car, which is so important to us since we have a four year old son! I was explained every step of the way what we were doing, and also what our coverage entailed, which was so helpful! This is such a great place to buy a car, I could not recommend Carolina auto warehouse any higher!

2 Thumbs UP! My…read morebuying experience with Carolina Auto Warehouse was as close to an enjoyable car purchase as it is possible to get. I am 65 years old, they are only the 2nd dealer I would ever say that about. Each member of the family operation I met was genuinely very friendly and pleasant to work with. They actually came down $2500 on what honestly was already a fair price. And this at the tail end of the used car price markup craziness to do with the covid pandemic. They also arranged to have me picked up from the Charlotte airport, a good 30 min from their dealership. I was heading home on a 600 mile drive Immediately after doing the final sale details with them. Knowing this, Justin and Christina went out of their ways to accomplish as much of the paperwork and sales finalities over the phone before I even left to fly to Charlotte. I highly recommend CAW and I'm sure you'll be as impressed with their efficiency, friendliness and honesty as I was. Yes, I actually said that about a car dealer. I would not hesitate to fly another 600 miles up to Charlotte to get another vehicle from them. Bruce in Melbourne, Fl

Purchased our Ram 1500 Limited. The process went smoothly and the sales staff was great. Apparently…read moreit is under new management, and it shows! Not one thing bad to say about the whole process. Don't give it a second thought if you are looking for these brands of vehicles.

I am a proud owner of a Hendrick 2026 purple Jeep Wrangler, and I would give the dealership 10…read morestars if possible! I was looking for a purple reign Wrangler with specific packages. Other dealers in the area were pressuring me to "look at what was on the lot" and were very negative about the order process. From my first visit with Tray, through the delivery with Jeff and Tyler, this was the BEST car buying experience I have ever had!! They all treated me with utmost respect, answered all my questions, and did not rush me to make any decision along the way.

We drove from Michigan to help our son move and settle down in Charlotte. However the car got…read moretrouble on the way. It was supposed to leave the car to my son. Seth helped us trade in our old car with a reasonable price and leased a new car. He is such a wonderful person with good communication skills and very understanding. He made us feel better in an unfamiliar city and everything went smoothly with his assistance. We are grateful to meet him and highly recommend him.

Nothing but problems since purchasing our 2023 CRV here. Problem after problem has resulted in this…read moredealership leaving a bad taste in my mouth. The service department is virtually the worst I've ever been to. Each time I've come in to the dealership, I've had to spend a minimum of 3 hours, even for routine maintenance I.e. Oil changes. Do not purchase the warranty offered with your car as they will find a way to tell you that your repair is not covered under the platinum plan, while at the same time saying "your platinum plan, that literally covers everything." At the end of the day, every bad thing that you've ever heard about a dealership comes true at this place. Tech will say that damage possibly comes from something without any certainty whatsoever, just so the repair isn't covered by warranty. Diagnostic fee will be applied no matter what happens with your car. Was told that if no other work was done to the car then we would be charged the diagnostic fee, however, when going over pricing for repair that somehow, miraculously isn't covered by the "all-inclusive platinum" warranty plan. Diagnostic fee will be added on to the price.

Our family had a great experience working with Steve Porter and his sales team at Subaru Concord. I…read morehighly recommend purchasing a car from this dealership.

Update June 21st Summary: They'll make things right…read more Just reach out if something sounds amiss. Here's what Happened since my Original post: Service Manager Jason reached out. I was pleasantly surprised as I was shocked they read Yelp. First, he owned everything showing he read my review for understanding. Phone lines were problematic but no excuse. McKenzie/Mackenzie is new and that's no excuse were his offerings. Second, bring it in and we'll get on top of things. Y'all that's the standard. ** Having paperwork done before our arrival and making things seamless is the WIN! - I had a conference call to get to and yes, work is always going. Third, he followed up when he hadn't heard from me but I'm not the one to text and drive or email and drive plus I'm always in the manual transmission so it's not smart to try it. At any rate, picked up family and got the email sent off with all our details. I was told to expect Jordan but he's back in the office so it could be done today. 4th, we arrived to Jordan being versed and aware. Another advisor also knew Jordan was the point of contact and pointed us in her way while explaining. My word, I wish every interaction could be like this for service Nowadays. Anywhoo,we received a video and I didn't think much of it. Dealers have been texting since 2014 in my experience but this was the tech showing his work. They reached out to our limited warranty folks which I'd never advise to buy or pickup but new driver to a manual transmission made me say get that extended warranty. Anywhoo, I have them time to reach out and Jason followed up with details and his efforts. * Warranty folks have their process and won't do any work * Jason reached out to Subaru to see what they'd do. I followed up with my warranty folks and relayed what they told me which was essentially break down the engine (added costs) and then complete these steps and we shall do our part. Break down is $2600 so we opted out. I was holding out hope that Subaru would meet us half way/split the baby then I'd happily get the shortblock replacement ALAS another day and they said only 1k. We were charged for diagnostic then reduced it to $89. Shocked there was a charge as the dealer in Illinois didn't and we're bringing it under a warranty but to each their own. Consumption test done in January 2025 showed this thing is burning oil. I'm just a girl but yeah .. it's not on the ground and there's a fresh oil change but Concord didn't know this so they did their own homework and alas.... Little to no oil left and we just had an oil change the month prior. C'est la vié I was had on this used car purchase. In all things, they promptly respond to my emails. You can text or call so communication works here. I'm usually at work so text and email is best for me. I do wish they had an online process for paying and checking out. They are near a Walmart and Ollie's so more inside the city of Concord. Not right off 85. The Forester loaner wasn't clean but it's new so what could be bad or wrong about a 2025 anything. Of course, it's fully loaded which makes me itchy to get out of it ASAP to ensure I don't overspend on a new car with all the amenities. Stunned that Subaru didn't see the long picture as we are now shopping for a new car with AWD because yes.... We must still manage the Midwest winters. Their repair offer was nice just not sufficient if you're looking to keep loyalty and most Subaru owners are clicky-loyal. They got on top of the original repair needed and we got the numbers worked out. Think I was impressed with reading the Yelp review? Well, addressing the cost difference, that I didn't get in writing, for the repairs is another win In all, 1. Speak up. This place doesn't get offended or rude like some places 2. I wasn't offended with my Monday call just didn't trust what I was being hence why I gave 3 stars. 3. They should give notice to loaner folks to put up a dog cover or clean up after themselves. 4. Life is so much easier with helpful accountable people in jobs that they like and/or respect.

We bought a new 2026 Hyundai Ioniq 5 from Modern Hyundai of Concord last week. I did a lot of…read moreresearch and had pretty much decided on the car I wanted before we went in. I was prepared for the usual car dealer experience, but was pleasantly surprised. But there was no hard sell. We were greeted by several people, and when we said we were just looking they let us just look. EV's are selling like crazy, but instead of saying, "we are sold out, why don't you buy this other car instead," they told us about incoming Ioniq 5 inventory and let us test drive a comparable loaner vehicle to make sure before we bought it. They got us approved for financing and out the door faster than any other dealer we've been to. When their shipment was delayed, they found the identical car at another dealer and bought it so I could have my car before Memorial Day weekend. So thank you to our sales rep, Abraham, and everyone at Modern Hyundai. This is how you make customers for life.

If you have more money than sense, this may be the dealership for you. Between service advisors who…read morewill quite literally hold your vehicle hostage by avoiding your calls to see if it's ready, to sending you texts offering to do a 45 second maintenance job on your vehicle for $150, this is pretty much, in my opinion, as bad as it gets as far as a dealer service model goes. My Ioniq 5 is the best car I ever owned, but this service center has soured my opinion of buying another Hyundai, knowing the dealer service experience is so subpar. After 2 days of my advisor avoiding my call, I finally had a friend drop me off behind the dealership, find my car in the service lot, and started it up myself with Digital Key. The advisor in question tucked tail when I finally got my car to the service check-in to get my paperwork and another guy had to check me out. Bluelink pretty much confirms my car was ready hours after the appt time. Oh, and if you think my "$150 for a 45 second job" is an exaggeration, please see my attached video where I do the entire filter replacement one-handed in 45 seconds. There is no possible justification for this service costing $146 plus tax. My review serves as a warning to others. I'm not looking for compensation or a call to "make things right." My only suggestion to the GM would be a complete review of the customer experience from top down if this type of service is allowed to happen.

My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

Terrible communication, not negotiable at all, gives very small discounts even when coming in with…read morecash, stay away.

We had a pretty rocky start when I bought my truck. However since voicing my frustration and…read moreconcerns, I go straight to Steve and he takes care of us. Thank you!

My husband brought his truck here for routine service several months ago and ended up being charged…read moreseveral hundred dollars for ROUTINE MAINTENANCE and minor things that should have been covered under his warranty. They didn't check the warranty nor check with him before performing services that added on costs. We've called several times after learning that his warranty should have been honored and should have covered the services he was provided. Each time we have been denied reimbursement or any sort of reconciliation. My father also has gone for oil changes here in the past and stopped because there was always some sort of issue. Terrible service and terrible customer service at that.

Absolutely the worst service experience I've ever had at a Cadillac dealership…read more I originally came in for a simple oil change and after sitting there for nearly 2 hours, I was told I needed a wheel alignment. I agreed to it, only for them to later come back and say their machine was broken and I would need to return another day so they could use a different machine. Mind you, I drove an hour to this dealership. To make matters worse, I explained to the service advisor that I had an important meeting and needed to leave, yet he still moved at an unbelievably slow pace while I waited another 30 minutes just to cash out and leave. During checkout, I also mentioned that I had a GM rewards offer for my oil change that I wanted to use. I was told I couldn't use it, and at that point I was so frustrated I just told them to forget it. After paying, nobody even brought my car around. I had to go searching through the lot to find it myself. Then when I finally got in my vehicle, they had left all the plastic coverings and trash inside the car for me to throw away myself. Poor communication, wasted time, lack of professionalism, and zero sense of urgency. Completely unacceptable experience from a Cadillac dealership. I will never return for service again.

Stopped in over the weekend, incredible showroom and very knowledgeable and friendly staff!read more

What a cool place to bring the family, it's like an indoor car show! Plus, the staff were great and…read morefriendly!