One of your drivers just made an illegal left turn while blowing thru a red light and almost plowed right into me. Then he had the tenacity to flip me off and start honking like a mad man at me. When arriving to the next stoplight I got out of my vehicle to snap a couple of photos of him and his truck. He of course took out his phone to start videoing me threatening to go to the police. I hope he does because the traffic camera will validate how he blew thru the red light and almost plowed into me!!!! read more

Ideal - Building Recovery Solutions - Driver that blew a red light, made an illegal u turn, and almost t-boned me. - Damage Restoration Near Me - San Francisco, California

Shout out to Cory at Ideal for meeting at the site and educating me of the process of remediating the water and flood damage in my home. As project manager, we set up a date and he was on time with his crew and finished the job sooner than expected. We had a minor hiccup but Cory handled it with professionalism and took care of it. read more

Ideal was called in twice by our GCs, first when a subcontractor cut a water pipe when the roof was off during a complex re-roofing project, and a week later when the tarps on the roof-in-progress failed during an unseasonal rainstorm, and it rained in 12 places inside the house throughout two floors. It was truly a holy sh** situation both times. These people are STELLAR. Alfonso, Lulu, Jacob and the rest of the crew were highly professional, quick, caring, and amazing communicators, keeping us apprised every step of the way for a two week period. In my mind they are the Artisans of Disaster Recovery, and beyond excellent. The GC apparently has Ideal on speed dial, and now Ideal is in my own contacts list (under D for Disaster) just in case. If I could give Ideal 10 stars, I would! read more

I was very happy to be having the lead paint from my window removed. The project was to take a day's time for 7 windows. At the end of that first day, at 8:00pm, the crew came back to apply for solvent to 2 of the windows. I understand that some projects aren't what one originally expected, but this went above and beyond. The crew was exceptionally nice, but the project manager repeatedly told me misinformation, stating numerous times that they would be completed by this and that time, only to have a ton more work left to do. I specifically asked for a realistic timeline so we could make hotel arrangements, as we have a 9 month old, and I was told they would not be working on the weekend, or they'd only be working for half a day more. Needless to say, we were essentially homeless on the weekend and left scrambling to find a hotel room. In the end, the workers ended up breaking the front window, and I have yet to hear when that's going to be repaired. They damaged the hardwood floor in our living room. But the worst offense, and why I'm writing this review is that they left a RAZOR BLADE in my baby's room. They left it stuck at the front edge of the windowsill, blade pointed downward. IN MY BABY'S ROOM. It was completely at baby level. Mistakes are made, but this is such a careless, extremely dangerous, inexcusable mistake. I'm beside myself over this. read more

Anything BUT IDEAL! We tried to engage their services but they were totally befuddled and confused every time we called, causing our project to be delayed. They accepted no responsibility for their continuous confusion, and wasting my time - frustrating experience in dealing with a company like this! Found another asbestos remediation company that handled the job in a far more efficient, effective, organized, and even less expensive (Eisen Environmental and American Air Testing). read more

Amazing job dealing with a flood that occurred from the gasket on my front load washer malfunctioning. So prompt very communicative and they knew exactly what to do. The leak caused a lot of damage and had seeped under my hardwood floor panels; it was likely I would have to replace. I was heartbroken! They said they would do what they could- and they delivered. They managed to dry everything out and they saved my walls AND my hardwood floors !! I can't express enough gratitude. They were extremely professional and responsive, and with COVID-19 Shelter in place in effect, they wore protective gear and masks and were pretty much in and out. Thank you Ideal! And especially Eder who handled my project. read more

Ideal came over to assess some moisture in the crawl space under our San Carlos home. Alexis was truly a pleasure to work with. Not only did he provide a full assessment, but he also educated us on precautionary steps we could take independently to prevent any future issues. read more

I recently moved to Orange County from Oakland California and had worked with Ideal in the past. Last week I received a call from my Mother who is currently living in my Oakland Home at roughly 2 am that water was coming through the light fixtures on the ceiling. I immediately called Ideal and was blown away with how quickly they were able to arrive on scene and provide professional assistance. read more

I have worked with Ideal Restoration for almost a decade and they have consistently provided excellent service to me and my clients. I'm a property manager representing over 500 units of rental property in San Francisco and any time I have a plumbing backup, roof leak, or other water related problem I call Ideal first. They show me the best way their technicians can remove water, assemble drying equipment to mitigate damage, and advise how much demolition is REALLY needed. Ideal does not offer service to rebuild and this separation of businesses helps to ensure they're not advising more demolition than is necessary so you will hire them to replace more building materials. I also appreciate that they are a recognized restoration company whose bills have consistently been paid by my clients' insurance carriers without question. I always am confident calling Ideal Restoration immediately after I realize I have one of those "Oh no!!!" moments. read more

I can't say enough about Brian and the team who came out to save me from the flooding in our basement. While I am mentally prepared for an earthquake, flooding, in San Francisco, not so much! I didn't even know where to begin, which steps come first. How do I remove the water? How do I check for mold? When is it safe to use the room again and start re-building? Enter - Brian. He knew what to do, took control of the situation, even dealt with another company who were wasting my time that the insurance company had sent out and were planning on taking 3 days before coming to even start the job. He explained what needed doing and calmly and efficiently made it all happen, and very quickly so we could proceed with the restoration and renovation we needed to be able to use the house again. I can't recommend the team highly enough. Thoroughly professional, courteous and they make it happen..... all I can ask in a not so ideal situation. THANK YOU BRIAN S. read more

OMG! Another flood at Harbor House and the Ideal team responded immediately. Ervin, Terry,and Danny were there for all our needs. They were patient, humourus and put us all at ease with such a stressful situation. Kudos to the whole Ideal team. Our program is licensed and there were many confidetniality issues=all handled with ease and professionalism by the well trained Ideal team. read more

Ideal did a great job in getting our Cafe repaired! We had serious water damage and mold growth from a roof leak - Corey was very responsive, knowledgeable, and got the job done quickly! They took appropriate precautions during the SIP, ensuring safety for everyone! Thank you Corey and the Ideal team for getting the job done above and beyond. read more

What can I say? I've worked a lot with Ideal Restoration, I wouldnt trust anyone in my home, other than these guys. They dont cut any corners and they do everything by the book and for everyones safety which is most important. I have no doubt that if I EVER have any issue where I need a restoration company i know who to turn too. Everyone in the staff is EXTREMELY knowledgeable in the restoration industry and they made me and my wife very comfortable. I have even had the owner of the company follow up with me on occasions to make sure I was satisfied with the work they did. They even have Account Managers dedicated to making sure that every experience with them goes flawless! I have never had anyone call me after the work was done and paid for to make sure I was happy and content with the work they did, and if I had any issue what so ever, it gets addressed as soon as its made aware. Its nice to know there is still companies that pride themselves on good/quality work and great customer service. Good Job guys- Happy Customer read more

This company took care of my house when a toilet overflowed they were just fantastic prompt courteous understanding of my stress. Alexis was my supervisor and he was really really helpful responded to all of my concerns and communicated every step of the way. They also technically did an excellent job and were very neat clean and low impact. Thanks so much to Ideal for being there during this difficult time!!!! read more

The office experienced water damage from a leak of a 5 gallon water jug. In order to prevent mildew I contacted Ideal. They came the next morning and quickly tore up the carpet and placed blowers in the office. The blowers worked and were removed the following day. The bill for almost $900, included billing for three people to drive two hours and set up blowers. Nine hours of work billed for an actual half hour of work for an individual. Outrageous but it was paid last week less than two weeks after the work was done. There have already been three or four collection calls from the company or its affiliates. Yesterday A California Preliminary Notice was received by me and the landlord threatening a lien on the landlord. This letter was sent less than three weeks after the service was performed and the bill had been paid. I will complain about their unethical and poor practices to the state and county as well as post. Stay away from them. read more

I had one of the worst experience's ever with this company. Starting with the receptionist who answers the phone Kelly, very rude and little knowledge of what is going on in the office. I worked with several restoration companies in the past that are much better in customer service and quality of work. I would not recommend them to any one. read more

Here's a quick shout out to the excellent team at Ideal Restoration. George and Ervin receive an A+ for their great attitude, teamwork, long hours and going above and beyond. Jaclyn (owner) has a great deal of expertise in many diverse areas of restoration, and demonstrates she really cares about her customers not just by her words, but more importantly, by her actions. It's great to see a local family business thrive through multiple generations. One brief word of advice to individuals who suffer from mold contamination: DO YOUR HOMEWORK! No one will do it for you, and your life and health are in your own hands. I've learned that there are serious health complications from exposure to Water Damaged Buildings that are poorly understood and are routinely misdiagnosed by the medical community...Hire one of the small handfull of excellent Industrial Hygienists who really understand the current state of the art in mold testing (not just doing lucrative air samples)... I've learned the best mold testing also involves dust sampling, cultures and PCR testing. Air sampling is typically over-relied-upon by the mainstream, and is far less reliable (but highly lucrative for the pros). Air samples sadly identify only the spores, and ignore tiny fragments, mycotoxins and endotoxins (which are a much larger part and essential part of the hazardous picture, that many powers that be would prefer to ignore). read more

As property manager I have to be ready for any situation that my come up at one of my buildings at any time. I also have to make sure I have a team of professionals who are ready to answer that 24 hour call as well. I have used Ideal Restoration for a number of water damage calls, they were quick, they were professional, and their commitment to customer service really shone through. Communication is the key to any successful relationship - and I look forward to working with Ideal on many more occasions read more

I've had the unfortunate experience of having sewers and plumbing back up. Oops, forgot the water heater that burst. I have also had the fortunate experience of knowing this company. They are reliable, trustworthy, efficient and, most of all, effective. read more

My office had a refrigerator leak which flooded our kitchen and hallway areas. Ideal Restoration was recommended by our building property manager and they did not disappoint. Brodie was amazingly helpful and took me through the entire process. He was very concise on exactly what we needed and very prompt at actually getting it all done in a timely manner, even giving me a fair rate at the work that was being done. Everyone was very friendly and helpful. Fernando came in on the final day to paint, replace the baseboards and make sure everything looked as it originally did. AMAZING JOB!!! I cannot say enough about how impressed I am at the great job Ideal Restoration did. I would recommended them HIGHLY! read more

Best company to hire... They're efficient, trustworthy n get the job done right.

A high pressure line broke in the street and caused water to leak into and damage in my place. Ideal Restoration was contracted by the city to assist with the situation. Since the water leak continue into the night, Ideal had to come out in the middle of the night to start helping with the situation. They replaced my floor as well. All the work was well done and the staff were nice. Efficient and well done, what more can you ask for. read more

Ideal is a great company with courteous and professional people working for them. They came in and got right to work on the mold problem my home has been experiencing and they finished their job within a couple days. The gentleman that specifically took care of the work were Jeronimo, Jesse and a third guy which I unfortunately don't recall his name but they all were swell folks who minimized the impact on my life. Jaclyn oversaw the whole project and has kept me informed every step of the way. They kept all of the garbage under control the entire time and I couldn't have asked for more. You will never know when a mold problem or something similar will occur in your home but if it does, I would call them for the job. Thank you and Happy Holidays to everyone at Ideal for your help! -Adam read more

I recommend Ideal Restoration and would not hesitate to use them again. Unfortunately, in just over two years of homeownership I've had several incidents of water damage. One was from a plumbing leak in the condo above mine. Another was related to rain water getting into my ceiling and the upper part of my wall. Ideal Restoration has been consistently professional and pleasant to work with. These guys seem to really know their stuff. The fellow in charge of my first job, Brian, has an engineering degree with a specialty in this kind of work. Who even knew that existed? Tony, who was in charge of the crew on my second job, was also knowledgeable and answered lots of questions. On the second incident, they were so busy due to a rain storm they couldn't send a crew out the day I called. They graciously referred me to a competitor, who--no surprise after a rain storm--was also too busy to help me. Two days later I was able to get Ideal Restoration out and they starting "drying out" my home on the spot. They also referred me to a third company that specializes in finding and repairing leaks, so I can figure out how the rain got inside the building and get that fixed. They provided good documentation of the water damage and the work they did, which was immensely helpful in getting the responsible party to reimburse me for the cost of repairs. (I had to sue her, so it wasn't easy!) These guys don't get called in unless something has gone wrong. In such trying circumstances, these folks have been a big help. read more

These guys are great. Santiago was my technician, these guys came in on weekends and stayed late to make sure the job got done in the right way. Thanks! read more

This is long overdue... but unfortunately, due to the neglience of our intoxicated roommate we had a broken window and his blood covering our carpets, floors, windows and even our fridge! But fortunately for us, we called IDEAL Restoration and spoke to the the owner, Jackie. She was so helpful and sent someone over the very next day to clean and disenfect the areas covered in his blood. The 2 guys that arrived were polite, respectful and kept clean (as they were cleaning our house. They got straight to the point and started cleaning the areas that I asked to be cleaned. The total cleaning process took a couple few and that was that. Once they were done, everything looked like how it looked before this incident; maybe even better and cleaner. Hopefully nothing like this ever happens again, but in case of any other emergency, I will be sure to contact Ideal. read more

A fire in my building resulted in my condo unit having water intrusion in the walls and in the carpet. The team that was assigned to handle the water damage in my unit, Ulises and Ben, were excellent. Let me rephrase that Excellent!! Over the two days that they were working in my unit, Ulises and Ben treated my home as if it was their own, with care, diligence, and thoroughness, obsessively putting down carpet protection and and plastic sheeting on the furniture and putting up sheeting separating the damaged areas from the rest of the unit. Their clean-up afterwards was tidy to say the least. Jeronimo, their team lead, accommodated my schedule and was like a mother hen: constantly checking up on their progress and pitching in to make schedule at the end of every day. I would say that the level of service was white glove, and many service industries could learn from your people. On the last day, Jeronimo and Cory did great clean-up work vacuuming and wiping down the demo'd areas that got a bit dusty from the fan blowing over the weekend. There guys are truly the A-team. I would and will recommend them to my family and friends (God forbid) should such need arise. read more

My building's property management called Ideal after the idiot in the unit above mine caused a leak that affected my apartment and apparently, a few below. I had a small 1 1/2 foot puddle in my kitchen. I realize that part of the blame for my bad experience is property management's. However, Ideal acted anything but. This includes walking into my apartment unannounced and with no mention by the manager (a few days after the leak). I (suddenly) had some strange Mexican guy in my place who, like the rest of them refused to even talk to me, much less tell me what the hell was going on in my apartment. To begin with, I was told that they would just be coming in to take small samples from the walls so that they could be tested. I was also told that I had to leave my apartment from 8 a.m. till 5 p.m. No show with no notification. Two days later, I am woken up and told that they are here early and that I need to leave. When I came back, I was shocked at what I discovered. It smelled really bad of strong chemicals, the walls from the floor to as high as 2 feet were removed from half of the apartment and insulation was hanging out. Huge chunks of the ceiling were taken out too. They were in EVERYTHING!! Not a single stone was left unturned. I sectioned off half of the apartment with room dividers before leaving (far away from where they were working) and I also laid canvases over certain things I wanted to be kept private. Why would that be enough to protect my privacy when items were moved out from storage bins with lids? Worst of all is that my typically dog-like Siamese (loves people and is always involved in whatever I'm doing) was more than just spooked by the rude intruders in our home. For almost 2 days she was sick, not eating, and for the first time, just terrified of people. She's no stranger to loud machines so it has to have something to do with whatever chemicals they're using in addition to asshole employees. She's smart enough not to bother strangers who are obviously not friends. There is a huge cat tree in the apartment. You can't miss it. If there was a problem with her being here, I should have been told. I was told by my building's maintenance worker that it would take 4 days for this to be over and done with. I decided I wouldn't leave my apartment and I would just study in the sectioned off half. When they finally came by after multiple no shows, Almost two weeks later, they replaced the chunks of wall and ceiling they removed. I was nice and courteous as always, they were not. They wouldn't say even a hello to me but felt more than comfortable blasting rap music. It's now been a few more weeks since then. I received a notice stating they'd be back this Monday. That was on Wednesday afternoon and they showed up 8 a.m. on Thursday morning (clearly violating 24hr notice). I told them no, I was busy getting ready for class and that they can show up after giving me a little prior notice (like civilized individuals). When I get back from class, they were in here. Again, still won't say a word to me. They left behind a ripped shirt, bent nails, and greasy hand prints (no lie!) My canvases were placed all around my bed (with items against them), trapping my cats. The litter box's hood was broken, and all they did was replace the molding around a door! It was just really the most unpleasant and unprofessional experience I have ever had with a company. They still are not done and didn't show up again today either! read more

I am a property manager and had a pipe burst recently at a building I manage causing water to leak inside the apartment walls. When I was notified of the situation, I called Ideal Restoration and they responded to the property within 30 minutes of my call. It took several days to completely dry the walls and during that time, Ideal updated me every morning and was responsive to both my needs and those of my tenants. I appreciate their quick response time and the professionalism shown by each Ideal employee I interacted with. They handled a delicate situation and minimized both the property and financial damage. read more

I have used Ideal more than once: they always seem to come thru when called upon. I used them at my job, have always been happy with there service and knowledge. If you have a flood or water leak call them, and they will hook you up with good service: joe Facilities Manager @ CIIS in SF read more

I had an accidental fire in my house last year and Ideal Restoration was my first contact following the incident. I can only say that their staff was not just professional, realiable and informed but they were also very sensitive to the the fact that you have just had a major disaster in your life. I really appreciated having the assistance of Alicia and her team in every phase of the project. The Ideal team was always getting what needed to be done completed and they were very responsive and accountable. They went out of their way to make sure that the project was fully completed, even to the point of sending over a special team to get the garbage disposal working after our construction contractor failed to install it correctly. I came to really count on Ideal through the whole process and I couldn't have asked for a more expert team. Should you need restoration services, I would definitely use Ideal if you want the job done cheerfully, with professionalism and follow through. read more

After a nasty sewer spill at one of Our school district sites from a broken pipe which spilled raw sewage onto the playground of elementary school children. WE called on the Ideal restoration once again for contamination removal, (the other time was for a maintenance workers who cut off his finger and spilled blood every where). this time we needed them to decontaminate the areas of the sewer spill which were under a portable clalssroom of Kindergardeners, the dirt hill side behind the portabel and the playground at the bottom of the hill. The playground or monkey bar area is made of recycled tires rubber two foot tiles that take the place of sand. If an oscar could be given to the following personal for efficency it would go to these three followinng maintenance persons, Santiago, Alexis and Ervil. They treated the area of contamination like an infectious desease hot zone that would have impressed the most finiky of Principal Instructors and concerned parents. I asked questions and actualy learned much more than I thought I knew about working clean and keeping my work enviorment clean. I have gained a more healthy respect for the caution of working and maintaining cleanliness when dealing with what we in the Plumbing industry call the SOUP(sewage) after an afternoon with Ideal restoration. Thanks for a healthy habitat for our Kids, from the bodttom of our hearts. Plumber Maintenence Tech II, Benjamin read more

I am a Property Manager in San Francisco have recently hired Ideal Restoration to help with mold and water intrusion due to a leaky roof. I scheduled an appointment with Brian, a project supervisor, and he met me at our agreed time a the property. He conducted a thorough inspection and provided a clear report with recommendations and an estimate. Brian told me the job would take three days to complete. They began work as scheduled and provided daily status updates. They finished on time and left my tenant's apartment clean. I appreciate Ideal's thoroughness, attention to detail, and communication, it makes my job of talking with the property owners much easier. I strongly recommend Ideal Restoration next time you have a roof leak or plumbing mishap. read more

These guys came out after I had mold removed and got all my drywall re-done for my garage, it was some great work and much appreciated. Thanks guys! read more

i only have good things to say about this company. They were working with some water damage to my condo, and really took the time to explaiin everything to me.Every person I had contact with from Ideal has been pleasant, and Hugo the gentlemen who was n charge of the work was exceptional in the way he handled my situationTime wise they were finished within the time they had estimated, and really did well in protecting my place, and helping to get things back to normal. I hope to never see them again, but that is only because if I did that would mean there has been another disaster in my building. Good people who do great work. read more

Our first initial contact with Ideal was excellent. Their owner was very knowledgeable and was very concerned with our situation. We felt like all was good in her hands. She treated our items with the utmost respect and dignity. We had a sewage leak and the City of San Mateo gave us a list of contracted companies to pick from. We went with the first name on the list, Ideal. Unfortunately after that first day things seemed to go down hill. The clean up time and efficiency was less than stellar. We were promised numerous amount of people in the house to assist with the drying and clean up and after the first day there were only 2 people there at any given time. One of the Ideal employees were caught going through our personal belongings outside of our house that were scheduled for move out. The worst part is a very expensive piece of personal property was "misplaced" and nobody can find it here nor there. Now we're being told that there is no proof the item has every existed. I am apalled that a company would go as far to say we can't prove that we ever owned these items. They were handed down as a grandparents estate (what little estate they had) on top of 50th anniversary videos and pictures, wedding pictures from their special day and personal effects and jewelry. I have personally made it my mission to not recommend this company to anyone who ever needs help drying and cleaning out their damaged home. read more

I had to deal with Ideal twice as my building management calls them whenever they have water/sewer related issues. All of these things happened on both occasions: - Ideal went trigger happy and ripped out large sections of my apartment that weren't affected. - Ideal left untouched some other areas that were really close to affected areas. - Ideal damaged my furniture and broke some stuff. - Ideal left contaminants from the sewer (traces of stools etc) on the bathroom floor and walls, and let it sit there for *days* while I was away. Examples: - Ideal ripped out a number of baseboards in unaffected areas where no work was needed or subsequently done. However the baseboards had to be replaced and the paint too as they damaged it while taking them out. - Ideal cut the carpet unevenly in unaffected areas when they could have cut it straight at the entrance of a room, thus leaving me with the option to patch the carpet (ugly) or replace the carpet in the entire room (which requires moving the furniture out etc). - Ideal self-proclaimed experts can magically determine the extent of the affected area even though they weren't here before the water got sucked up in the carpet. As such they sometimes barely cover areas where I clearly saw that there was water, or they go trigger happy in areas that were far from the affected area and where, after they're done tearing everything off, we clearly see no sign of humidity whatsoever. - Ideal used the wrong type of tape (white vs blue) on some walls which caused the paint to come off when the tape was removed. They also damaged some of my furniture this way. - Ideal cannot do basic things like moving wooden chairs a few feet without making dings, scratches, or leaving traces of white paint on them. read more

Unfortunately, I have been in the situation of needed urgent water restoration a few times. I can honestly say that Ideal has been the best company I have ever worked with. Santiago, Ulises, and Ervin, were wonderful and professional, and they dealt with severe water damage in a way that prevented longer term damage. Dryers and de-humiderfiers were in place just hours after a water pipe broke in the floor above my office. And most everything was dry within 3 days. They were a great team and I can't recommend them highly enough. read more

As a an owner at Sutter Park West condo complex, the second floor of this building was recently damaged by a broken pipe in one of the condos. Ideal came to the rescue and Irwin Marin and his team took charge and addressed all of the issues that caused this emergency. Thanks to Ideal and their employees for going above and beyond to bring order to a difficult situation. read more

I have used Ideal restoration this year for the entire house water damage and mold cleaning. Brodie and his team did a wonderful job and their price is very reasonable compared to many other companies. I highly recommend them! read more