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    Ideal Cars

    3.7 (3 reviews)
    Closed • 10:00 am - 7:00 pm

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    McGrath Evanston Subaru - Come visit us today at McGrath Subaru and explore our wide selection of vehicles waiting for you!

    McGrath Evanston Subaru

    (381 reviews)

    Great technicians. Explain everything and always respectful. They have an app and always know how…read moremy car is doing, what might need fixing, when I need an oil change etc.

    They LIE. Usual games in buying, I have seen worse at other…read moredealers. So only 4 of 5 for buying gauntlet. But when I had a known defect, and it cost me $2,000 to fix on the road at a dealer (and 2 nights hotel over a weekend after being towed from middle of nowhere), they just lied. They promised to get back to me. I understand being busy, so I waited for salesman to return call. Then I escalated to manager on duty when I stopped in store (and returned their inventory control fobs). No response after 4 phone calls. Then I escalated to Sales manager. Promise to resolve and work with service manager. Multiple calls later no response since before Memorial day. We are now well past 4th of July and looking hard at Labor Day. Even if they would not honor the problem, I asked if they would reach out to Subaru of America on my behalf to see they support. So 2.5 out of 5 for commitment to customer. The part that really frustrated me is they screwed up filling my license plate transfer for 3 months that they charged for. That set me up for an Deerfield cop with ALPR to give me a ticket that took me hours and hours of time at: - the Secretary of State, - talking to my insurance company, - talking to McGrath (at various levels and waiting for someone else to be in 'tomorrow'), - talking to my lawyer, - calling Springfield office of Secretary of State, and - a whole day to drive up to Waukegan for the ticket costing me more gas, tolls and a day of work. So 1 out of 5 for following their contracted, legal, fiduciary duty to file paperwork with State of Illinois (by simple computer website). I hate seeing a License plate holder from any of the McGrath dealerships on cars around Chicagoland. TLDR: They lie and don't follow up to their commitments.

    Ideal Cars - usedcardealers - Updated October 2026

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