This review is specific to the service department. We took our car in for service today after a…read morefew subpar experiences at the Downtown dealership. We could not have been happier to see that Mike S. had moved up to VW of Evanston. We have worked with Mike S. for years Downtown, but since he left, we haven't had great experiences. Mike is always honest, thoughtful and helpful throughout the whole service process. Despite being much further for us, we will be taking our car to VW of Evanston from now on.

I was extremely disappointed to learn that although service is included in my lease, there is also…read morea time-based expiration attached to the 10,000-mile intervals. This was never disclosed to me by the salesperson at the time of signing, nor was it mentioned by the service advisor when my first service was performed at 7,000 miles. I am currently nearly 5,000 miles short of the next 10,000-mile interval, yet I'm being told the coverage has expired due to time. That is both surprising and frustrating. Offering me a "discount" on the second service does not address the core issue, which is lack of transparency. I will pay full price if necessary, not with you. However, please understand that my vehicle is up for renewal soon, and based on this experience, City VW of Evanston will not be earning my continued business.

Just got my 5th CRV at what is now Victory Honda...Best owner at this location yet. Working with…read moreCat Muellner was a breeze. She listened which is a rare talent and honed in on what I needed (and wanted) Cat and everyone I met at Victory were friendly and helpful throughout the sales cycle. Highly recommend Cat and Victory.

SCAMMERS their only mission is to get you to give up your…read morecar or pay thousands to get all of these mysterious and sudden issues that you never noticed and cannot be seen unless the car is lifted. want my 200 back

I had nothing but very negative reviews in the past because I was being honest about my past…read moreexperiences with this dealership. I just wanted to come back on here after our most recent service and leave a better review. They got rid of a lot of the people I had problems with and it honestly feels like things here improved a lot! I'm also writing this review to say that Jocelyn Nava is our go to service agent. Working with her is always pleasant because she truly displays great customer service skills. I'm glad to see that she still works here and a lot of the people who exuded bad energy are gone. It was also nice that they washed my Rav 4. I appreciate that a lot. Service has improved immensely.

I am starting to lose faith in this dealership and will stop coming here once my service contract…read moreis up. I already have some reservations with this place because of their owners questionable political leanings (feel free to google him), but the thing that kept me in the contract was the service work that they did. That ended today. I came in and somehow left with over $400 in charges to fix up my car. While this might be small potatoes to most, I do have a service contract. On top of that, they charge for "shop supplies" and have a 3% credit card fee. I asked them to explain "shop supplies" and they really couldn't. Since I had to get to work and didn't want to argue over $38, I accepted it this time. They used to be really hands on with the customers and really walk them through the process so that everybody felt valued. I saw the Rep once when I walked in and she just went through the motions. No more updates, texts, anything. From now on, I will be bringing my car in for oil changes only. I will not be spending another cent more. If the will refund me the remaining part of my contract, I will go to the Toyota dealership a little closer to my house that is not part of this group.

I am so glad these folks have patience for people like me. I had an accident a couple weeks prior…read moreand had purchased the previous car from this dealership with a decent interest rate. It was a decent experience then, but it was an excellent experience now. We even used their service department and never had an issue. We initially were going to buy at a dealership closer to our new home, but they just couldn't match up to what we were looking for and it felt icky. So we went back to Evanston. The lot at the dealership itself is a bit small and doesn't hold all of the cars in inventory. So as we were looking for the perfect vehicle, we realized that the right cars were at their other lot behind Target. So we had them find the 3 we were considering and pull them out for us to check out. The one we went there for missed a few boxes on our wish list, but the new soul red CX70 with the moonroof was exactly what we were after. Lastly, was the financing, we actually went in expecting to buy at 4.9 percent and they ended up financing at 1.9 percent. That value is really hard to find! The price was right, the interest rate was right, and the car was right. This has been a pleasure.

My husband and I purchased a Mazda CX-50 from Autobarn Mazda of Evanston and our experience was…read morebeyond our expectations! The care, consistent communication and attention to detail was such a breath of fresh air compared to other dealerships we've been to. Ivan in sales, Jonathan in finance and Brady in management really made us feel like family with their stellar service! We absolutely love our car and HIGHLY recommend Autobarn Mazda of Evanston to anyone looking to buy a new car!

I was very impressed with Mike and Chicago Transcraft today. I brought my car in because I'd been…read moretold I needed a new transmission from another shop, but Mike took me on a ride-along, inspected the car for hours, and determined that the car did not need any work done. While I don't want to have transmission repairs needed, if I do in the future I will definitely go back to his shop.

Though they didn't do work on my car, they provided a full diagnostic and referred me to someone…read moreelse. Very professional and prompt.

I would caution anybody that is considering buying a used car from Driviom to seriously think…read morebefore use them, mostly because of reliability issues. Note: Even before buying the car I wanted inspected by my mechanic, also an engineer, so I wouldn't have any problems! But when it came time to have it inspected his partner Atif conveniently forgot to drop it off with my mechanic who has a shop in Skokie. ??? Bought a car from them (Asher & Atif), a 2007 Toyota Corolla, and within the first (3) months had a major problem with the car. The transmission died out on me. But instead of correcting the problem Asher changed his friendly demeanor and gave me a hard time about it and now I'm stuck paying $3,000 for a car I paid him cash for. BTW, this car was supposedly inspected by a discount mechanic??? they use in Evanston. He would never divulge the name of this dealer, who I suspect does substandard work! What irritates me most about Driviom, especially Asher, who I mostly dealt with, is he didn't even know how to fill out the paperwork correctly. And this is a person who has (2) degrees in engineering, one from Depaul and the other one from IIT! And because of this gaffe it caused a delay with me receiving my plates, so I was NOT able to drive it before their cheesy warranty from Cars Protection Plus, became null and void. Feeling used by this used-car dealer!

Carrectly Auto Care provided an excellent experience from start to finish. The team was…read moreprofessional, responsive, and easy to communicate with throughout the entire process. They were very transparent with pricing, delivered exactly as promised, and paid great attention to detail. The quality of service truly stands out, and it's clear they care about customer satisfaction. If you're looking for a reliable and trustworthy auto care provider, Carrectly Auto Care is definitely a great choice.

Carrectly Auto Care provided a smooth and professional service experience. The staff explained the…read morework clearly and kept me updated during the process. The repair was completed on time and the car was returned in good condition