Refurbished my headlight covers. Extremely fair priced. Dropped my car off at 9 am and it was ready…read moreby 11 am . Great service and honest. Won't ever go elsewhere.

Have had work done there 4 times (twice from others, the rest self-inflicted). Haven't had any…read moreproblems for a few years and , at the time, work took longer than estimated but I'm attributing that to insurance slowness. Work was always top-notch and always had direct, no-fluff conversations with owner

Really hate leaving negative reviews. Asked to speak to service manager 3x -- twice in response to…read moretheir automated follow up email and once directly. Have heard nothing from the dealership. Not a word. So here's my caveat emptor review. Biggest challenge is service. Took my car in for its 7500 mile service, ostensibly about an hour. After an hour and a half with no update, I asked the service consultant for an update. "They're still looking at it" ("it" being a noise that turned out to be from a bad wheel bearing on this nearly brand new car). After 2.5 hours finally done. On return visit, ostensibly a 5 hour process, I dropped the car at 7 and requested it by 3. No updates along the way, so i called after 3. Car ultimately ready by about 4. No explanation. No apology. No interim update, which would have taken about 15 seconds to do. At least the repair was successful. Again, I have followed up to give this feedback directly to the service department and have not had the courtesy of a response...so leaving the review here (and on Carfax) since they appear to have affirmatively chosen NOT to follow up with this frustrated customer. They had a chance...three, in fact. Buying experience about as expected, if also disappointing. Got the old "here is the price right now" after which I said I'd compare it with another dealer. Salesman: "Let me tell you how we do business here." Me: "I'm the one with the checkbook." Got the old good cop/bad cop routine, with the sales manager asking how he could help. Wonderful kabuki theater with everyone playing his role. Why does it have to be this way? End result is I got the car at the price I knew was right all along...and still am unhappy with the experience. Ultimately welcomed "to the Muller family" -- with lousy service experiences as noted above. Again. Why does it have to be this way? How hard would it be to make the buying and service experiences positive? Apparently harder than this business wants to try. Fair warning.

I've been Muller Honda's client for many years now, purchasing a total of 5 Accords, both for…read moremyself and my wife, from them, each we've kept for about 10 years. Their service is also great, honest and professional. Just last week I picked up my '23 Accord Hybrid that was involved in an accident, which I preferred them to repair, them knowing this car better than any regular body shop. THEY DID A PERFECT JOB!!! I call Muller Honda "THE NO B.S. DEALERSHIP."

I'm tempted to give them 5 stars, but since I'm a girl and they could secretly be using their manly…read moreschemes to rip me off, I must remain cautious. But for real, I have had the best experiences here if that's possible while trying to get your car fixed! The first time I went, someone had side swiped my mirror. They got my part in one day later and put it on while I waited, it only took 20 minutes. There is always service with a smile here, and you never feel stupid. Anyway, when they painted my mirror they smudged the paint a little, i honestly would have NEVER noticed but the guy pointed it out for me and then gave me a discount. They then told me i could come back and get it repainted for FREE. i never did because seriously, i couldn't even see it. second time: someone side swiped me again. this time the lady that did it left a note and was paying. how nice! so it's time for the price to ring up and it was a little more than last time. the guy told me they had raised their prices since i was last in (as evidenced by the sign with their flat rates on it). he then said "but we'll honor the original price you had each time you come in here" !!!!! i was amazed. so i got the job for something like 30 bux cheaper. i wasn't paying but still. very nice. i've been very pleased with my service here.

I had a couple of deep key scratches fixed from the rear passenger door of my Honda Accord and…read moreneeded to get it fixed. O'Hare Honda recommended this place and it was the best recommendation I could have been given. These guys did a great job with the following: 1. Delivered car when promised 2. Professional car wash (unlike the ones at other places where they just do a sloppy wash) 3. Vacuumed mats 4. Air freshener 5. Mints in cup holder And most important of all, they fixed the damage on my door to perfection.

They LIE. Usual games in buying, I have seen worse at other…read moredealers. So only 4 of 5 for buying gauntlet. But when I had a known defect, and it cost me $2,000 to fix on the road at a dealer (and 2 nights hotel over a weekend after being towed from middle of nowhere), they just lied. They promised to get back to me. I understand being busy, so I waited for salesman to return call. Then I escalated to manager on duty when I stopped in store (and returned their inventory control fobs). No response after 4 phone calls. Then I escalated to Sales manager. Promise to resolve and work with service manager. Multiple calls later no response since before Memorial day. We are now well past 4th of July and looking hard at Labor Day. Even if they would not honor the problem, I asked if they would reach out to Subaru of America on my behalf to see they support. So 2.5 out of 5 for commitment to customer. The part that really frustrated me is they screwed up filling my license plate transfer for 3 months that they charged for. That set me up for an Deerfield cop with ALPR to give me a ticket that took me hours and hours of time at: - the Secretary of State, - talking to my insurance company, - talking to McGrath (at various levels and waiting for someone else to be in 'tomorrow'), - talking to my lawyer, - calling Springfield office of Secretary of State, and - a whole day to drive up to Waukegan for the ticket costing me more gas, tolls and a day of work. So 1 out of 5 for following their contracted, legal, fiduciary duty to file paperwork with State of Illinois (by simple computer website). I hate seeing a License plate holder from any of the McGrath dealerships on cars around Chicagoland. TLDR: They lie and don't follow up to their commitments.

Great technicians. Explain everything and always respectful. They have an app and always know how…read moremy car is doing, what might need fixing, when I need an oil change etc.

They did a nice job on my husband's 2008 Harley, looks great, ready for the season! Thanks!read more

My car had two obvious scratches on it from two different hit-and-run parking lot incidents. Will…read moreand his team completely erased one of them and all you can see of the other is dents, which couldn't be detailed out. This is much less expensive than a body shop and I didn't even have to get my insurance company involved.

Best carwash in Chicagoland area... stop by n experience an amazing carwash inside-out for $30.45read more

I gotta say these guys are really good. I just paid 23.95 for full body wash/wax all around and…read moretire shine and inside carpet cleaning and the make the inside is specked clean and then when you walk into the car it smells amazing. Imagine for that price and I'm not even paying for a full out detail...a whole different level. It's definitely better than those automatic drive thru car washes.

We recently purchased a 2026 Mini Cooper. Our Client Advisor, Joanne Tuiaana, was so knowledgeable…read more& professional. She is absolutely NO pressure, answered all of our questions, showed us all of the different models and made our decision to buy very easy. She was a pleasure to deal with! Our "genius" Casey Kelly was truly a genius :). He took all the time we needed to show us everything we needed to know about the car so we could start enjoying it. He suggested we drive the car for a week, write down our questions and come back to see him again. It's amazing what this car does! Our experience with Patrick MINI was fabulous! Everyone we dealt with was kind, friendly, and professional. This is our 3rd MINI with Patrick....we honestly wouldn't go anywhere else!

My wife and I had to replace her 2018 Countryman (purchased at another dealership) due to a blown…read morehead gasket. We decided on Patrick Mini after we found a car on their website. When we called they actually answered and were very professional ( unlike another dealer whose sales dept didn't pickup the call) so we made an appointment to see the car 3 hours later. Matt was our salesman and Lacey works in the business office. They worked together very well and made our purchase experience dare I say, enjoyable! Bought the car and drove it away! The bouquet of flowers they gave my wife was a very nice touch!

Went there yesterday for my second wash under the new owners…read more For the second time, they did a FIVE STAR ***** job.

The detailing work itself was excellent -- our SUV looks MUCH better and it's clear a lot of time…read morewent into the job. However, the overall experience was disappointing because of how the pricing and communication were handled. We booked an interior detail online at $185 and specifically selected the "extra dirty" option because we knew the vehicle had heavy dog hair and would require extra work. We fully expected an upcharge. What we didn't expect was to be told at dropoff that the price would now be $600 after comments about it being "the dirtiest car" they had ever seen. We understand severe pet hair removal takes more time and labor, and we aren't disputing the extra work. Our issue was the lack of clear expectations beforehand. If a vehicle disclosed as "extra dirty" can end up costing more than TRIPLE the quoted amount, that should be communicated more transparently before the appointment or through a clearer pricing structure online. At the time of drop off, there was a line of cars waiting to be checked in, so we felt put on the spot and didn't have time to process such a dramatic price, so we left it (admittedly, maybe we shouldn't have). When we raised concerns about the final price at pickup, there was no willingness to discuss any adjustment. Again, the final quality of the detail was very good. But customer experience also includes the level of professionalism, transparency, and how concerns are handled when expectations (final cost) change so significantly. If you have an "extra dirty" car, my advice is to get a few quotes up front. We certainly wish we had done that!