Good experience. Service staff was friendly and got the job done pretty quick. Oil change and tire…read morerotation in about 60 mins. Jose was very good and friendly to work with. Was alittle disappointed that there was no shuttle service and only transportation option they provide was a rental at a ~$60/day cost. Lots of services recommended for a pretty high price but glad I wasn't pressured into them.

was told by advisor that problem with my car was by design and I just have to deal with it…read more( problem with iPhone connectivity) never had issues before but this time was absolutely terrible wo recommend to find another dealer

I had a great converstation with Nolan d'Elseaux Sales Consultant who worked with me to look at all…read morethe options that he had to meet my needs and even though I went with a purchase from another dealership, I completley respect his honesty and profesionalism. If he had the type of vehicle that I was looking for I would have absolutly puchased from him.

This updated review is for the service department…read more After owning the vehicle for two months, I was contacted by a woman called Charisma at the dealership offering a free oil change for my vehicle. After a few text messages back and fourth trying to establish a good time for when to bring my vehicle in, I was completed ghosted. No replies to text. Seems like this person fell off the edge of the earth never to be heard from again. I also contacted my salesperson Brody and he never got back to me. In addition I asked Brody prior to this woman contacting me if I had any complimentary oil changes after purchasing the vehicle and his answer was no so I was surprised that this woman would even contact me at all in the first place. I firmly believe that accountability and follow up should be strictly enforced especially when someone makes contacts you and initiates a false offer and then completely cuts off communications. Pretty disappointed. Who knows. Maybe she was an intern or got fired but nonetheless, there should be some accountability especially if you want returning customers in the future. The vehicle runs nice though. No issues. If you're here to buy the vehicle, only expect that. Have it serviced at another place where you feel that your time is respected without being led-on for false expectations. Time to take the heat gun and remove the silly Herzog-Meier Dealer badge they added to my rear hatch for advertising purposes.

This buying experience was one of the best I've have ever had. We found a couple vehicles we liked…read moreand booked the test drive appointment. When we got there our assigned representative was ready and available. They had the vehicles already pulled up so we didnt have to roam around the lot forever in 100° weather. After we decided on a vehicle we started the financing process. The whole thing from start to finish took about 4 hours. They don't budget on their prices which is a little annoying but at least they stick to it. Melvin was our rep and he was fantastic. He was very cognizant of our time and our private information. He was really fun and easy to work with. These guys have terrible reviews but my experience was amazing and I would recommend purchasing from here. Maybe scheduling with Melvin will help with the experience.

NOT A SATISFIED CUSTOMER. Stopped in at the service department to discuss issue with 2018 Accord…read moreEXL 2.0L and spoke w/Andrew. I explained a/c not blowing cold but Honda extended warranty on a/c and I wanted oil change. I also had concerns about transmission lurching/surging and explained what it was doing. I explained that I have brought up my concerns about the transmission before to both Dick's Hillsboro Honda and Beaverton Honda in past visits for oil changes and was told this is normal. I mentioned several internet searches about these 10 speed transmissions showed up frequently for that model year having the problem as I described. Advisor researched and said only bulletin was for a/c and nothing on transmission and that my car was not 10 speed. We scheduled appt. for oil change, a/c diagnostic and tranny diagnostic. He stated two seperate fees for both diagnostics and that if a/c condensor was issue then fee would be waived and covered under warranty. I later got home and did more research and sent this, Honda Service Bulletin (TSB) #19-091, issued on November 10, 2019, addresses 10-speed transmission shift quality issues in early production 2018-2019 Honda Accord models equipped with the 2.0L engine. [1, 2] Key Details of TSB 19-091 Fix: Software calibration update for the Transmission Control Module (TCM). Purpose: Addresses harsh shifting between gears and improves torque converter response. Symptoms: Harsh shifts/clunking noises (specifically 5th to 6th, and 8th to 9th gears). Delayed engagement. Rough downshifts. Shift lag during acceleration. Hesitation or a "rubber band" feel. [1, 2, 3, 4] Affected Vehicles 2018-2019 Honda Accord (10-speed automatic models, primarily 2.0L). Applies to early production models. [1] Additional Information Resolution: Many users report that this update alleviates, but does not completely eliminate, the inherently "clunky" nature of the 10-speed transmission at low speeds. Diagnosis: If a fluid service does not resolve the harshness, this software update is the next recommended step before considering torque converter replacement. Alternative Solutions: If symptoms persist after the update, some users have reported that "learning" to drive with specific throttle inputs (e.g., 25% throttle) helps, or that the transmission requires a long "break-in" period of 15,000-20,000 miles. [5, 6, 7] It is highly recommended to consult a Honda dealer to verify if your specific VIN is covered under this or subsequent service bulletins. AI responses may include mistakes. [1] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [2] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [3] https://static.nhtsa.gov/odi/tsbs/2024/MC-11010459-0001.pdf [4] https://static.nhtsa.gov/odi/tsbs/2013/MC-10112743-9999.pdf [5] https://rohnertparktransmission.com/blog/honda-cvt-transmission-problems-guide [6] https://www.accordxclub.com/threads/serious-10speed-issues.9268/ [7] https://www.reddit.com/r/accord/comments/1bmzquq/help_10_speed_transmission_question/ This was the response, Hey Karen. I looked up the bulletin 19-091 and its for the a/c condenser warranty extension. I tried looking up anything else in the Honda database related to transmission judder/acceleration issue and I could not find anything related. Your vehicle also does not have a 10-speed transmission so I don't think that article pertains to an Accord. 10 speeds are only in Honda odyssey's and Pilots that I'm aware of. I began to get worried about the statement of my car not being a 10 speed and was going to cancel but decided not to. The bulletin number maybe wrong or it maybe a broader range related. I knew it is not a recall or warranty extention but possibly a Service Bulletin concern. I asked to have tech check for TCM updates. Fast forward to repairs, a/c fixed under warrenty, oil changed, 10 point inspection done w/recommendations of brake fluid flush and transmission drain and fill along with hard battery reset. I declined reset and did one according to YouTube using accelerator pedal. I took car in early on a Wed., picked up car late day Thurs. then the car sat until early Fri. morning. I drove to Astoria, Oregon from Beaverton and everything fine. The car sat in lot from fri-wed. because everything within walking distance. Got in to start car and drive home and noticed noises from underhood. I called Beaverton Honda immediately and the response from service desk was, we can get you in tomorrow to look at it BUT there will be a diagnostic fee. I explained my car was just in there. I said I need it looked at so whatever. I was not happy and after stewing on it cancelled the appt. How many diagnostic fees do you want?

I've had two previous car buying experiences at Carr Subaru (2014, 2018) that have been great and…read moremy most recent experience (May 2026) was even better! My lease was ending and I wanted to purchase a Trailseeker, but the stock in the area was almost non-existent. The minute they had one in the trim I wanted they contacted me and made the purchasing process a breeze. Aleksey and Jeremy O. were so kind and relaxed while also professional and efficient! On the way home I noticed that there was a defect in the windshield. Contacted them and came back the next day to have it looked at. They immediately jumped into action to get it resolved. Eddo and Kim deserve a shout out as well for their help and first class treatment! Will definitely be using them again for any future car purchases!

Been to nicer Subaru dealerships but this is the closest to me so it'll have to do in a pinch. It's…read morein a dense, busy part of Beaverton and the entrance and exit and general traffic flow of the lot is a mess, so your first impressions are not great. Customer lounge is ok; nothing special, but there's free coffee and granola bars to snack on. The layout is a mix of comfy chairs and hi tops, with lots of windows, which is good/bad. For this visit my service guy was pretty decent, and he walked me through all the requested service components and patiently broke down prices, and even sent over a video of the procedure afterward (oil change, brake inspection, etc). So that was cool. Was in and out fairly quickly, though prices are what you'd expect at a dealership - high.

Always on the ball. Larry gets to work quickly looking for what we need and always at a great…read moreprice. 4 vehicles and counting. Thanks Larry for the great service and hard work. Kirk Caudill Metro Car Care

We tried out a Toyota Corolla at a local dealership, only to find we would have to pay several…read morethousand dollars more if we didn't finance with them. We then spoke with Larry Ferguson. We wanted to get a Toyota just before the tariffs would hit. He amazed us with finding us a top-of-the-line Corolla for a really good (cash) price at another dealer. He talked us through the car's features, has let us know we can ask other questions as they arise. He also helped us with advice and working with a local company to buy our old car. I hope we never need to buy another car, but if we do need to, Ferguson is where we're going.

I purchased a used car from the Kuni auto center. Other than driving right by it (signage could be…read morebetter) the experience was not awful. Not much of the normal scam fee's, and my salesperson (Chalen) was pleasent to deal with and supplied answers to all of my silly questions. so far the vehicle sold is holding together, they did everything to it they claimed (had it inspected locally, unable to do that in portland around xmas all those firms were off for holiday) Chalen did her best to expedite my visit - im old and have not had a dealership experience since the early 90's for an SHO. I recommend Kuni auto center and Chalen specifically, I did not interact w/anyone else other than the finance lady, who didnt seem to happy to take my money for some reason!

I walked out of this shop after a brief conversation with the estimator. My daughter's car was the…read morevictim of an incident in which the other party had admitted 100% liability and agreed for their insurance to cover. In the initial conversation, the estimator started questioning my methods of having my insurance company cover the costs and then subrogate the claim. He then proceeded to offer legal advice; advising that it is very unlikely that the other party would cover the costs despite the admission of guilt in a police report and proceeded to inform me that Amica (our insurance carrier) would ding us on our insurance. While in the shop, I called Amica and spoke with an adjuster on our behalf. This estimator proceeded to interact in an overall condescending manner to the adjuster as well. He seemed to enjoy arguing with others. I felt this shop was not acting in my best interest and the estimator seemed to be unfriendly. After I left the shop (with my car) - I received a call from my insurance adjuster -- who informed me that there is no way that I would be responsible for anything and this estimator was completely uninformed on how the subrogation process works. BEWARE -- IF YOU CHOOSE TO WORK WITH THIS SHOP, DO NOT RELY SOLEY ON THEIR GUIDANCE - DOUBLE CHECK WITH YOUR INSURANCE COMPANY. I would advise this estimator to focus on repairing cars and stay away from giving legal advice and disparaging insurance companies, especially the ones that provide him with referrals.

Thank you to Shawn, Becki, and Joe. They were all very helpful and patient with me. Definitely…read morerecommend!

I came here to purchase a car and put the entire amount on my credit card. They said they'd need to…read morerun my credit in order to do that transaction. I declined because I didn't want a hard pull on my credit history, so I asked if I could just get a cashier's check. They said they'd need to do a hard credit pull for that too--which seemed ridiculous and suspicious. I left with a bad taste in my mouth, and then bought a car with a cashier's check from a different dealership the next day without having to do a hard credit pull.

This is by far the most professional Kia dealership I've ever visited. My family has never had a…read moregood experience with the Kia dealerships in California, so we hoped this time would be different and we were pleasantly surprised! I was searching high and low for a Niro with all the features and color that I wanted and I was turning up nothing but blanks in my local area. This dealership had exactly what I was looking for, but the only caveat was that it's over 100 miles from home. I communicated with a sales rep, Kristen, over the course of several days until I was able to make the trip. She made sure I never had any unanswered questions and kept me up to date on what was happening with the car. They were even nice enough to honor the quote I'd received from CarMax for my trade-in, which really sold me on making this deal because they acted like my time mattered too, especially after driving 2 hours just to get there. Other dealerships I visited didn't know much about the Niro, so I pretty much taught myself as I did test drives, but Kristen is extremely educated on the Niros and it was very refreshing to finally not have someone telling me "I'm not sure." She was very clear when explaining packages through the paperwork process as well, which I really appreciated not feeling like I was ever being talked down to. It was a great experience overall. And granted, it was a long day and a long drive but the excitement of finding exactly what I wanted was way more than the dread of sitting through the paperwork and travel time!

I took my car in for a recall and an oil change. When I got it back it was stalling in the morning…read moreafter sitting over night. I took it back to the dealership for them to fix whatever had happened. They told me they could not recreate my problem, and that upon inspection everything was fine. I took the car home under the impression everything was fine. My issue of course persisted, and less than a week later I was stalled at a light, check engine light and oil light on. Absolutely abysmal.

Ahmed was amazing to work with from start to finish. He answered all of our questions thoroughly…read moreand honestly, and he felt more like a friend helping us through the process than a typical salesman. This was actually the fourth dealership we visited, and it was by far the most relaxed, comfortable, and low-pressure experience we had. The finance team, underwriters, and managers were also incredibly helpful and worked hard to get us a great deal while making sure we felt comfortable every step of the way. We walked out feeling confident and excited about our purchase instead of stressed or pressured. Thank you so much to Ahmed and the entire team for making this such a positive experience. We truly appreciate all of your help! -Mckee Family Edit: Due to distance, we did not purchase the warranty.

Let me start by saying that we had a similar experience with our 2015 Grand Cherokee but when I was…read moredealing with the owners, they assured me that the problem had been addressed with the newer models. Fast forward to 2019 when I needed a new vehicle for my job, so I went ahead and leased a new 2019 Grand Cherokee High Altitude, (it's for sale right now on their website for over $24k-see stock number 19952P) and it had more issues than our 2015. NW Jeep performed all but three of the oil changes and recalls. A couple of times when it was in for a recall, they actually broke something else. Fast forward to this year, when the check engine light kept coming on, mind you at 64,442 miles. We took it in for them to diagnose the issue(s) with our Jeep that was only 4,442 miles out of warranty and they offered no goodwill, instructed us to contact Fiat NA for assistance who told us that we needed to deal with the dealer directly. Again, no goodwill etc, just an estimate for over $10k to REPLACE the long block. Feckless and unbelievable client service. We ended up selling it back to them for just under $6k and never looked back. If you're considering a new Jeep or RAM pickup, my advice is to run the other way to Ron Tonkin or Dicks in Hillsboro. Our family has purchased a few RAM pickups from both and have had nothing but excellent experiences. NW Jeep, RAM doesn't deserve your time, money or patience. I won't discuss their inept service department on this post. Just read the other reviews and you will surmise the reality.

We bought a car here. Great experience. Use Costco pricing so easier. Friends and family discount…read morenot that good. The remembered my name when I came back. Hamid and seung are great. Excited to drive our new car

Thrown into the fire with zero training, a toxic inner-circle culture, and unacceptable management…read morepractices. ​If you are considering employment at Beaverton Hyundai as a service advisor, I strongly advise you to look elsewhere. My experience here was deeply disappointing, disorganized, and handled with a shocking lack of professional courtesy. ​Here is a look at how things really run behind the scenes: ​Zero Onboarding or Training: During the hiring process, I was completely transparent about my exact background. Despite taking nearly three weeks just to get me onboarded, I received virtually zero training when I arrived. Although hired for express service, I was immediately thrown into the deep end and expected to write up both express and main shop appointments simultaneously, left to figure the system out completely on my own. ​Abandoned by Management & Chronic Overload: Shortly after I started, management went out on leave for a week for surgery, leaving everyone to drown without real guidance or support. The shop floor was constantly flooded with zero cap on BDC appointments, leading to gridlock. Because of the overwhelming volume, I barely ever got to take a lunch break--maybe five or six times the entire month--and I had to come in early and stay 10 to 40 minutes late every single day just to stay afloat. ​Favoritism, Inner-Circle Dynamics & Safety Concerns: There was a clear inner circle and heavy favoritism built around people who came from the same previous Hyundai dealership as my manager--including a specific service writer, the gentleman who dispatches, and one of the technicians. That particular service writer was allowed to sit at his desk, do nothing, not help anyone, not answer phone calls, and not move cars, and he was only finally talked to after I noticed it and said something. ​Forced Written Communication & Aggressive Backlash: We were forced to communicate strictly in writing. When something wasn't done "correctly," it was never handled as constructive coaching or guidance; instead, I was aggressively attacked over personal text, with zero consideration given to the fact that I had just started the job and was still learning. Meanwhile, shop safety was completely compromised on public group texts where alarming comments regarding time tracking and vehicle reassembly were casually normalized and ignored by leadership. Specifically, technicians posted alarming safety threats regarding time tracking, writing things like: "Just saying, if I only get paid 12 minutes then you might not get all the lugnuts tight. I stop at 12 minutes." When I tried to professionally ask the group to dial back the friction and act like a team, it was met with empty oversight. ​Customer Wins Despite the Chaos: Despite the lack of training and constant gridlock, I worked hard, wrote thorough statuses, turned angry customers around, and even earned direct kudos and positive recognition from clients who appreciated my effort. ​Confusion Over Compensation & Pay Discrepancies: When I was first hired, I was told I would be paid hourly for the first couple of weeks of training. Even though I was apparently still considered in training after four weeks, I instead received a draw check. When I asked management about it, she completely brushed off the situation and said, "Oh, well, you'll get your big check the next time." In the end, after working 171 hours, my subsequent check was only $1,800 (on top of a $1,500 draw), leaving all of my potential overtime from coming in early, staying late, and working through nearly all my lunches completely unaccounted for. ​Instead of a professional face-to-face conversation, I was abruptly fired over the phone. Management told me she was doing it to "save me the embarrassment" of coming in, claimed she "normally doesn't do this kind of stuff over the phone," and had already boxed up all my personal items for me without me present. Save yourself the frustration and look elsewhere.