I had a great experience here at this dealership this past weekend and was finally able to close on…read morea beautiful 2025 Mazda CX-5 Turbo Premium Edition in Rhodium White. After performing countless hours of research and watching a TON of POV videos on YouTube, I strongly settled on a Mazda even though I had bad experiences with this brand in the past. 90s Mazda's were horrendous due to their ill-fated partnership with Ford Motors (bad transmissions, etc.) so I stayed away from Mazda for over 30 years. Mazda has become a brand of its own in the last decade after it's separation from Ford restoring quality back to its lineup. CX-5 is no exception. Due to its Japanese-built reliability, quality materials chosen, simplistic design and ownership satisfaction, I went with this model over its other Japanese-branded rivals. I contacted many dealerships around the greater Portland area as well as dealerships as far down as Eugene and none of those places had the color and model I was looking for in their inventories. The current introduction of the 2026 models were soon approaching so the trim level I was looking for in particular were becoming scarce. The video reviews of the 2026 model were a big disappointment and practical turn-off due to the new design changes. I continued to check dealer inventories and that's when I discovered the trim I was looking for was still in stock at Herzog-Meier. They had 2 turbo's in white left in stock. After my inquiry, I was contacted by a young man by the name of Brody Heath. Brody was quick to respond through text messages followed up by some emails. What impressed me the most was the personal video that Brody created for me first introducing himself, the vehicle I was interested in and summarizing some of the important features of the vehicle. Brody went outside in the cold and shot the video for me on the same day I contacted him which I found to be commendable. The short video he created for me was quite impressive. 2 days or so later I made arrangements to visit Brody and test drive the vehicle. Upon our arrival at the dealership, the vehicle was parked waiting for me in their customer parking space and on the dashboard my name was printed on a bright-green placard. Immediately I felt welcomed to the dealership. Brody came out to meet us and we soon were off on the test drive and answered all my questions along with my daughters questions who happened to be tagging along with me. This all happened past sunset and we did a night test drive. Brody is the coolest guy you will ever meet. Very polite and respectful and always called me sir, very positive and always smiling! I told Brody that I would think about the car for a few days. After a few days go by, I decided to go back and re-test drive the car but this time during the daytime. After the test drive, I settled all my doubts on the vehicle and decided to move forward with the deal. I ended up with a little more than the deal that I wanted partly because I opted for the additional 7yr, 100K mile warranty which everyone knows is the dealerships way of recouping but nonethless the warranty is pro-rated if I decide to sell the vehicle. I found the price to be reasonable given that I've had to spending out of my own pocket on vehicle repairs in the past. This provided a little peace of mind but to each their own. You can decide if the warranty is good for you. Thank you Brody and Ahymon in Finance for making my visit and experience here pleasant and welcomed. I didn't feel any pressuring during my initial visit all the way through closing in Finance. Everything was transparent and honest.

(I do want to point out that my only negative was the $299 'vehicle theft' charge on my paperwork…read morethat seemed to be just tacked on there without any explanation that I didn't see until I was signing papers to pay for the car. I should have made them take that charge off as I didn't ask for it and it wasn't disclosed before signing. Still a little peeved about that in an otherwise great experience--this was not from Tyson in sales but in another department.) I purchased my first ever new car after many years of only buying used cars. My son had such a great experience with his Mazda2 Hatchback - with the dealership and its service department and with the car itself, as it's been a great car - that I decided on a Mazda3 Hatchback too. When I entered the dealership, Tyson greeted me with a smile and offer to help, and I felt immediately at ease. I didn't have that feeling that he was going to be a high pressure sales person and to my relief, I was right! After looking at the cars there and doing a couple of test drives, I actually decided on a color that wasn't available at Herzog - however, they found my red Mazda3 Hatchback Preferred trim at another dealership and had it transported there. It's beautiful! During all the process of trying to decide, then finding the car and waiting for it to arrive, Tyson kept me updated via text. He quickly answered any question or concern I had. Day of purchase, he showed me everything in the car and how it works so I'm be familiar. Tyson's calm, friendly but professional demeanor helped a lot to take away my nerves. I'm very pleased with the entire process. I will also say that the dealership is very clean, bright, and everyone I had contact with was friendly, professional, and helpful. What a great experience!

This buying experience was one of the best I've have ever had. We found a couple vehicles we liked…read moreand booked the test drive appointment. When we got there our assigned representative was ready and available. They had the vehicles already pulled up so we didnt have to roam around the lot forever in 100° weather. After we decided on a vehicle we started the financing process. The whole thing from start to finish took about 4 hours. They don't budget on their prices which is a little annoying but at least they stick to it. Melvin was our rep and he was fantastic. He was very cognizant of our time and our private information. He was really fun and easy to work with. These guys have terrible reviews but my experience was amazing and I would recommend purchasing from here. Maybe scheduling with Melvin will help with the experience.

NOT A SATISFIED CUSTOMER. Stopped in at the service department to discuss issue with 2018 Accord…read moreEXL 2.0L and spoke w/Andrew. I explained a/c not blowing cold but Honda extended warranty on a/c and I wanted oil change. I also had concerns about transmission lurching/surging and explained what it was doing. I explained that I have brought up my concerns about the transmission before to both Dick's Hillsboro Honda and Beaverton Honda in past visits for oil changes and was told this is normal. I mentioned several internet searches about these 10 speed transmissions showed up frequently for that model year having the problem as I described. Advisor researched and said only bulletin was for a/c and nothing on transmission and that my car was not 10 speed. We scheduled appt. for oil change, a/c diagnostic and tranny diagnostic. He stated two seperate fees for both diagnostics and that if a/c condensor was issue then fee would be waived and covered under warranty. I later got home and did more research and sent this, Honda Service Bulletin (TSB) #19-091, issued on November 10, 2019, addresses 10-speed transmission shift quality issues in early production 2018-2019 Honda Accord models equipped with the 2.0L engine. [1, 2] Key Details of TSB 19-091 Fix: Software calibration update for the Transmission Control Module (TCM). Purpose: Addresses harsh shifting between gears and improves torque converter response. Symptoms: Harsh shifts/clunking noises (specifically 5th to 6th, and 8th to 9th gears). Delayed engagement. Rough downshifts. Shift lag during acceleration. Hesitation or a "rubber band" feel. [1, 2, 3, 4] Affected Vehicles 2018-2019 Honda Accord (10-speed automatic models, primarily 2.0L). Applies to early production models. [1] Additional Information Resolution: Many users report that this update alleviates, but does not completely eliminate, the inherently "clunky" nature of the 10-speed transmission at low speeds. Diagnosis: If a fluid service does not resolve the harshness, this software update is the next recommended step before considering torque converter replacement. Alternative Solutions: If symptoms persist after the update, some users have reported that "learning" to drive with specific throttle inputs (e.g., 25% throttle) helps, or that the transmission requires a long "break-in" period of 15,000-20,000 miles. [5, 6, 7] It is highly recommended to consult a Honda dealer to verify if your specific VIN is covered under this or subsequent service bulletins. AI responses may include mistakes. [1] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [2] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [3] https://static.nhtsa.gov/odi/tsbs/2024/MC-11010459-0001.pdf [4] https://static.nhtsa.gov/odi/tsbs/2013/MC-10112743-9999.pdf [5] https://rohnertparktransmission.com/blog/honda-cvt-transmission-problems-guide [6] https://www.accordxclub.com/threads/serious-10speed-issues.9268/ [7] https://www.reddit.com/r/accord/comments/1bmzquq/help_10_speed_transmission_question/ This was the response, Hey Karen. I looked up the bulletin 19-091 and its for the a/c condenser warranty extension. I tried looking up anything else in the Honda database related to transmission judder/acceleration issue and I could not find anything related. Your vehicle also does not have a 10-speed transmission so I don't think that article pertains to an Accord. 10 speeds are only in Honda odyssey's and Pilots that I'm aware of. I began to get worried about the statement of my car not being a 10 speed and was going to cancel but decided not to. The bulletin number maybe wrong or it maybe a broader range related. I knew it is not a recall or warranty extention but possibly a Service Bulletin concern. I asked to have tech check for TCM updates. Fast forward to repairs, a/c fixed under warrenty, oil changed, 10 point inspection done w/recommendations of brake fluid flush and transmission drain and fill along with hard battery reset. I declined reset and did one according to YouTube using accelerator pedal. I took car in early on a Wed., picked up car late day Thurs. then the car sat until early Fri. morning. I drove to Astoria, Oregon from Beaverton and everything fine. The car sat in lot from fri-wed. because everything within walking distance. Got in to start car and drive home and noticed noises from underhood. I called Beaverton Honda immediately and the response from service desk was, we can get you in tomorrow to look at it BUT there will be a diagnostic fee. I explained my car was just in there. I said I need it looked at so whatever. I was not happy and after stewing on it cancelled the appt. How many diagnostic fees do you want?

I've had two previous car buying experiences at Carr Subaru (2014, 2018) that have been great and…read moremy most recent experience (May 2026) was even better! My lease was ending and I wanted to purchase a Trailseeker, but the stock in the area was almost non-existent. The minute they had one in the trim I wanted they contacted me and made the purchasing process a breeze. Aleksey and Jeremy O. were so kind and relaxed while also professional and efficient! On the way home I noticed that there was a defect in the windshield. Contacted them and came back the next day to have it looked at. They immediately jumped into action to get it resolved. Eddo and Kim deserve a shout out as well for their help and first class treatment! Will definitely be using them again for any future car purchases!

Been to nicer Subaru dealerships but this is the closest to me so it'll have to do in a pinch. It's…read morein a dense, busy part of Beaverton and the entrance and exit and general traffic flow of the lot is a mess, so your first impressions are not great. Customer lounge is ok; nothing special, but there's free coffee and granola bars to snack on. The layout is a mix of comfy chairs and hi tops, with lots of windows, which is good/bad. For this visit my service guy was pretty decent, and he walked me through all the requested service components and patiently broke down prices, and even sent over a video of the procedure afterward (oil change, brake inspection, etc). So that was cool. Was in and out fairly quickly, though prices are what you'd expect at a dealership - high.

We tried out a Toyota Corolla at a local dealership, only to find we would have to pay several…read morethousand dollars more if we didn't finance with them. We then spoke with Larry Ferguson. We wanted to get a Toyota just before the tariffs would hit. He amazed us with finding us a top-of-the-line Corolla for a really good (cash) price at another dealer. He talked us through the car's features, has let us know we can ask other questions as they arise. He also helped us with advice and working with a local company to buy our old car. I hope we never need to buy another car, but if we do need to, Ferguson is where we're going.

Very professional service that gets you what you want. Also, great sense of humor…read more I got a Sienna minivan which are notoriously hard to get. They found me one in 3 weeks. Plus sold and get me out of loan on old car by getting a great price.

I purchased a used car from the Kuni auto center. Other than driving right by it (signage could be…read morebetter) the experience was not awful. Not much of the normal scam fee's, and my salesperson (Chalen) was pleasent to deal with and supplied answers to all of my silly questions. so far the vehicle sold is holding together, they did everything to it they claimed (had it inspected locally, unable to do that in portland around xmas all those firms were off for holiday) Chalen did her best to expedite my visit - im old and have not had a dealership experience since the early 90's for an SHO. I recommend Kuni auto center and Chalen specifically, I did not interact w/anyone else other than the finance lady, who didnt seem to happy to take my money for some reason!

I walked out of this shop after a brief conversation with the estimator. My daughter's car was the…read morevictim of an incident in which the other party had admitted 100% liability and agreed for their insurance to cover. In the initial conversation, the estimator started questioning my methods of having my insurance company cover the costs and then subrogate the claim. He then proceeded to offer legal advice; advising that it is very unlikely that the other party would cover the costs despite the admission of guilt in a police report and proceeded to inform me that Amica (our insurance carrier) would ding us on our insurance. While in the shop, I called Amica and spoke with an adjuster on our behalf. This estimator proceeded to interact in an overall condescending manner to the adjuster as well. He seemed to enjoy arguing with others. I felt this shop was not acting in my best interest and the estimator seemed to be unfriendly. After I left the shop (with my car) - I received a call from my insurance adjuster -- who informed me that there is no way that I would be responsible for anything and this estimator was completely uninformed on how the subrogation process works. BEWARE -- IF YOU CHOOSE TO WORK WITH THIS SHOP, DO NOT RELY SOLEY ON THEIR GUIDANCE - DOUBLE CHECK WITH YOUR INSURANCE COMPANY. I would advise this estimator to focus on repairing cars and stay away from giving legal advice and disparaging insurance companies, especially the ones that provide him with referrals.

I accidentally broke the hinge on my center console lid. They ordered the part and got it repaired…read morewithin 10 days. Very happy with the results.

Came in yesterday with my sister to look at SUVs and no one spoke to us, said hello, or…read moreacknowledged us. We look over and to the side we see two salespersons going back and forth about who was going to help us. One looked completely disinterested in providing us assistance. We decided to just leave. Super disappointing as I currently have an RDX right now and I'm looking to purchase my next Acura. Thinking about going with another brand based on this experience.

This is by far the most professional Kia dealership I've ever visited. My family has never had a…read moregood experience with the Kia dealerships in California, so we hoped this time would be different and we were pleasantly surprised! I was searching high and low for a Niro with all the features and color that I wanted and I was turning up nothing but blanks in my local area. This dealership had exactly what I was looking for, but the only caveat was that it's over 100 miles from home. I communicated with a sales rep, Kristen, over the course of several days until I was able to make the trip. She made sure I never had any unanswered questions and kept me up to date on what was happening with the car. They were even nice enough to honor the quote I'd received from CarMax for my trade-in, which really sold me on making this deal because they acted like my time mattered too, especially after driving 2 hours just to get there. Other dealerships I visited didn't know much about the Niro, so I pretty much taught myself as I did test drives, but Kristen is extremely educated on the Niros and it was very refreshing to finally not have someone telling me "I'm not sure." She was very clear when explaining packages through the paperwork process as well, which I really appreciated not feeling like I was ever being talked down to. It was a great experience overall. And granted, it was a long day and a long drive but the excitement of finding exactly what I wanted was way more than the dread of sitting through the paperwork and travel time!

I went to look at a 2023 Kia Niro. Price advertised was about $26,000. The first paper they put in…read morefront of me was for a loan of $42,000+... included $16,000 for dealer add-ons and $5,000+ for registration fees. I told them I was going to finance through my own credit union. They ran in through a different credit union and, since my credit was frozen, I received a denial of credit. They said my trade-in was worth $44 but they would give me $500 for it. I ended up going to another dealer and bought a very similar 2023 Kia Niro for the asking price of $23,000. I ended up selling my "trade in " for $3,000 to another car dealer for their budget lot. It was the worst experience I've ever had at a car dealership... they saw a little old lady and tried to take advantage. Very disappointed.

Ahmed was amazing to work with from start to finish. He answered all of our questions thoroughly…read moreand honestly, and he felt more like a friend helping us through the process than a typical salesman. This was actually the fourth dealership we visited, and it was by far the most relaxed, comfortable, and low-pressure experience we had. The finance team, underwriters, and managers were also incredibly helpful and worked hard to get us a great deal while making sure we felt comfortable every step of the way. We walked out feeling confident and excited about our purchase instead of stressed or pressured. Thank you so much to Ahmed and the entire team for making this such a positive experience. We truly appreciate all of your help! -Mckee Family Edit: Due to distance, we did not purchase the warranty.

I've financed around 15 vehicles over the past 5 years and own over half of them outright, so I…read morecame in expecting a professional, straightforward process. Earlier that same day, I had a frustrating experience at another dealership I've done repeat business with--but I still purchased a vehicle there. After that, I spoke with Andy at Northwest Jeep Ram. He seemed personable, promised strong incentives, and made it sound worth stopping by. I figured I'd check it out and potentially start bringing my future business here instead of my usual Jeep dealer. That was a mistake. Instead of a professional experience, I was met with unnecessary skepticism and told I needed to put down a $10,000 deposit due to "fraud concerns." There was no valid reason for this based on my financial profile or buying history. It felt presumptive and, frankly, insulting. I'm a business owner, I understand financing, and I come prepared. I don't expect special treatment--but I do expect to be treated with basic respect and professionalism. Andy, this part is for you: you completely misread the situation. You didn't just lose a deal--you lost any future business from me. I'll continue spending my money with dealerships that know how to treat serious buyers appropriately.