Horrible experience ever!!! We waited 20 minutes for waitress to acknowledge us. She was taking orders from the table next to us, which they arrived later than us. She was passing by constantly ignoring us so we decided to go. As we walked out from the restaurant I told the supervisor that the customer service was terrible, explained what happened and he just made a face of "ok what you want me to do" we never going back there. read more

Very disappointed in the service this morning! I went there to get a take out order for my wife and I and the place was packed (which was fine). Michelle took my order and I gave her my name. Thirty minutes later, I started to see people who came in after I did and they were getting their take out orders before me. I asked the man at the register about the status of my order. Michelle brought my order out and said that she was sorry but she forgot my name. HOW CAN YOU FORGET MY NAME WHEN IT WAS WRITTEN ON THE RECEIPT THAT WAS ATTACHED TO THE BAG??? Not just that but why wouldn't you announce out loud that the order was ready or do something rather than nothing? When I got home, the food was cold and my wife's sandwich was missing the avocado that I asked for and had bacon which I did not ask for. I called and spoke with the general manager and at least he was willing to fix the problem. PLEASE PAY ATTENTION TO YOUR CUSTOMERS WHEN THEY PLACE ORDERS! Not sure if I will be back but thanks to Gilbert for hearing me out on the phone. read more

Thursday Night No wait... good service , food was great , waiter did a great job :) ( Michael ) Place was nice and clean , busboy keeping tables clean manager visible at all times and very polite . read more

I came here for the convenience of having breakfast before I work out at the gym on a Friday Morning. What I got was a pretty healthy meal. I ordered a "Simple & Fit Seasonal Fruit Crepe" breakfast and found it highly nutritional and topped with 2 fruits and yogurt. What surprised me the most was that this Crepe breakfast was quite filling. It's not the best breakfast I've ever had nor is it the tastiest. But I did find it a change of pace if you are really health conscience and you are trying to watch your calorie intake. read more

Don't go to this IHOP! First not only did we get sat down and waited for the next 30 minutes to have our order and drinks taken, they messed up our order a few times. Forgot the sauce w our orders and forgot toast, even after reminding her twice she never came with it. Fries were also burnt. Leaving we had a buy one entree get one free. Pulled it up and they told me they couldn't take it. Then the manager came with his attitude being disrespectful and wasn't even answering our questions. Tried showing the coupon and just kept saying nope not taking it nope. When we asked why his response was "because we don't". So since he got attitude we kept asking but why it's from ihop the website and he told us it's not from them they're not gonna take it. Didn't hand us our receipts either. Had to go back in and grab them. He didn't even say a word after all that. Worst place to spend the holidays. Disgusting manager. Bad service. I want my coupon back too! read more

IHOP - Breakfast & Brunch Near Me - Chula Vista, California

this place needs a deep clean. And please clean the outside of your business as well - dead give away! Not my favorite Ihop. :( read more

Came here after a doctors appointment and called before hand to make sure they had patio seating where they allow dogs. The manager said yes so we decided on IHOP for a late brunch. We were greeted right away by the hostesses and they were very nice. Our servers name was Melissa she was very helpful and accommodating to my son who wanted to custom order his kids meal. When the food arrived we were starved so we dug in but our bacon was very limp and looked like it was possibly still alive. I told the server I was so sorry if the bacon could be cooked a little more. The bacon came back burnt to a crisp. When the manager came out he said I was lucky I allowed my dog that they are good people. I never said they weren't good people? Also I didn't know dogs weren't allowed or I wouldn't have dined at the establishment. Our server was great so I don't know why he said they're good people cause I never suggested otherwise. He didn't hesitate to let me know when you want well bacon this is what you get burnt. I just wanted normal cooked bacon. You know, the kind that won't get me sick from eating raw pork. He eventually brought me decent bacon but after explaining why my bacon was raw and that's how bacon is and so on. I wasn't looking for all these excuses a simple I'll have that remade or I'm so sorry I'll fix that for you right away would have sufficed. Thanks manager for killing the vibe. We won't be dining here again because after that interaction I felt very uncomfortable. Thank you Melissa for your help. read more

I ordered a french toast combo and breakfast sampler through the app. I picked up my order and when i came home the combo part of my french toast order was missing (scrambled eggs bacon and hashbrowns). I called the location and requested partial refund or credit back just for the missing food. One girl answered i explained my situation and she put me on hold, another girl answered and i again explained what happened and she hung up on me. I called again. A girl answered and i explained why im calling. Put on hold. A man named Gilbert answered I explained my situation. Everyone told me I had all my food in the bag. I didnt. I ate my french toast and they said my food would be under it. They kept telling me I had all my food when i didnt. Gilbert said he would refund me once they are no longer busy. He did not take my name or order number so I know that wont happen. All i wanted was partial refund for the missing combo. I am disappointed in the service. read more

It's a chain - there are standards and my expectations are already low. Sunday lunch rush? Understandable. I'm a poor millennial. I just want some buttermilk pancakes. My party of 4 under the name 'Ernest' was told it would take 25-30 minutes for us to be seated. That's fine! But eventually, we saw new faces coming and going. So of course we're compelled to ask the hosts..."What's up? How much longer for Ernest?" Blatantly, and oh so rudely, they told us they skipped us. That's some IHOB. International House of Bullshit. I don't want to pull the race card, but we were the only Asian family there. No, no. Not today we're abiding to stereotypes as quiet and docile. We're taking our hangry asses to a more competent and inclusive International House of Pancakes from now on. read more

Went to have breakfast and understand waiting outside till table ready but manager was totally rude. Don't need that tone or attitude from anyone. I'll take my business somewhere else. That's what we did. Wont ever go there again. With lost of business from covid I would think you want people to come again and again. To bad for you. read more

Please read! Worst service ever! We were seated quickly and then we waited and waited and waited until someone finally came over and offered us water. After waiting an additional 15 minutes a different waitress showed up to take our order. The food seemed to take forever and when I asked about it the Manager seemed to acknowledge us and headed into the back.after a few minutes our waitress shouted "your food is not ready yet!" at my girlfriend and I as she passed by with another customer's food. Overall not a great choice for Sunday morning breakfast. The service is appalling. read more

I've always loved going to IHop for pancakes. The last time I went was during the night so it wasn't packed or busy. My sister and I had ordered their seasonal limited time pumpkin spice pancakes. Best pancakes ever. They tasted amazing. I usually get their blueberry pancakes but when I saw these on their "secret menu" I had to try. They were very warm and smelt delicious. I recommend those pancakes while they're still around. read more

Great and fast service. When we ordered the young grind hot chocoate for my kids they ran out of the "green" cream that goes on top of the drink. It tasted good but we were disappointed to see that on a Sunday morning they had ran out already of raimerhing they were promoting a lot for the kids to buy. Other than that, everything was delicious and we ate at a reasonable cost. Staff was friendly read more

I've been here several times and it's decent. Today I decided to pay them a visit. The food is decent, you can't complain, but the service has never been great. By the way I love their pancakes and waffles. Back to the story, I was sitting down for 8-10min and nobody bothered to even acknowledge me and say, "we'll be right with you sir." So I waited and I noticed a lady sitting next to my table waiting for someone to pay attention to her because she was ready to pay. This happened around 2pm. Well i looked for someone to have pay attention to the costumers and they didn't even know who my server was, but I guess they didn't even know I was there sitting by the front door by myself. They acted confused, so they walked away looking for someone to serve me but I decided to leave. Will not mention names because I believe it's a team effort work. read more

Hands down the best pancake place I've been to. Whether it's for breakfast or brunch, IHop never lets me down. Their servers are always so friendly to my pals and I and to top it off, the buttermilk pancakes hit it out of the park. The ham and hashbrowns are great too but I'm mesmerized by the pancakes lol. Not much to say but gee golly this place is the best in the west. Definitely in my weekly rotation. Keep it up guys! read more

Ordered the family feast on UberEats and did not recieve chicken or churros, only waffles. Manager does not understand the menu. Have already requested refund. Do not order here if you actually want the amount of food you paid for. read more

BLT without mayo...yes. I express this to our waitress Ann and she was told that it does not bring any which made no sense. She got the menu and inform the cook that it states it on menu. She give me the mayo on the side so I would not wait longer for my meal. She made sure the cook knew mayo is part of the sandwich. She was so sweet. Thank you Ann for saving my sandwich. read more

Worst customer service ever... I'm not Hispanic nor do I look Hispanic yet I kept having Spanish spoken to me and that in it self to me is so rude. We were never checked on or asked if we needed refills on drinks and as soon as they took our plates they dropped off the check and didn't bother asking us of we needed anything else. read more

We have been to this Ihop before usually it's a hit or miss with the service. Well today was a hit..from the hostess to our fantastic server Pancho a very nice young man an he was on top of his game. Very attentive to detail...we didn't have to ask him for refills for the coffee pot or for the extra napkins..he saw my hubby pouring the last of coffee and came right over to refill the pot. When he brought our food he already had extra napkins for us without me asking for them like I always do. When I asked for some extra Splenda packets he brought those right away didn't have to wait 10 mins. like before. To the Mgmt of this IHop you are very lucky to have him..very nice and professional young man. And our breakfast was very good! read more

Like the service and the food is great. Now they are not open all night I probably will never go back. It was our favorite place at 3 or 4am. read more

Service sucks at 1000%.. They take for ever to even provide you the darnn coffee cups for the coffee.

Great family restaurant. Lines to wait on the weekend are pretty long. But the wait is worth it. We've enjoy Ihop since it opened in Chula Vista! read more

Zarina was out waitress and was on point! Best we've had at ihop ever. Ask for her and you'll never run out of coffee again!

Worst service ever! If you like to sit and watch other patrons eat, then this is the place for you. Got sitted and there was a coffee pot left from the last people who sat there. Several waitress passed us and no one even bothered to pick it up. Nothing to drink either. Poor poor service read more

This place has the best eggs Benedict. Unfortunately today the hostesses (yes there were three) were not to familiar with multitasking, listening and organizing the wait list. These two girls and one young man should not be working the front of the restaurant. Maybe bussing tables is more their strong suit. read more

Very clean, friendly and delicious food! While we were eating, we witnessed the managers not being afraid to help their servers when they saw the need. Three managers were on duty it seemed and all of them were very involved. Yes, the food took a bit to come out but it was busy! It's expected! In the meantime, a host came by and asked to refill our drink... Couldn't ask for better service! THANK YOU! read more

I used this place when service was good. Lately there's a waitress who talks back to you when ask them to put extra sauce. " Her answer is "It alredy has enough sauce" Since when do waitresses know if its enough for the customer??? Is she paying my bill??? NO so then put more sauce and charge me for it I didn't ask her opinion!!!! I give this place 2 stars today. read more

Best service ever! Our server was very attentive and nice. I have a 3 year old and we were very needed and she never seemed to mind going back and forth for us. A big thank you to Hailey who went above and beyond!! We will be back soon! read more

Love the Swedish crepes!!! Great service Britney was our waitress she was awesome very attentive!!!

Great place to go if you like super slow service and ice cold food.. Walked by the kitchen on way to restroom only to see a lot more food getting cold while waiting to be taken to the tables... Don't waste your money.. read more

Went here with mom this morning, food was nothing special, service has horrible. There was a birthday party next to us so our waitress took forever to help up and anything we asked for took a year to get to us. We went because we had a buy 1 get one free coupon, Will not be back. read more

I now give them five stars. Albert the GM took care of me and made it right.

Place does get packed. It's a 10am on a Friday with a 10minute wait, not bad but would hate to be here on a weekend so plan accordingly. What I do love about this IHOP is that is open 24hrs. Services could be a little quicker but that's any breakfast restaurant. I usually hit up the all American or the country fried. I will come definitely be coming back :) read more

I usually give this place a decent rating but today, service was not at its best. Waiting time to be attended to was a little slow, but it was busy. We finally gave our orders and waited which was somewhat annoying because the busy environment, but okay no big deal. We waited for our waiters return. Everything was going as well as can be expected until my wife received her hot water for tea. The hot water was brought in a decaf coffee container. When my wife poured the water for her cup it was slightly discolored hot water which had the flavor of coffee. Unfortunately, my wife had taken a couple of sips and notice that there was a distinct flavor of coffee. The waiter immediately apologized and brought the proper container for hot water. Okay, things like this happen at a busy restaurant. Our orders finally came and as usual with IHOP, the food was very good. When we went to pay our bill, we spoke with the manager regarding the water/coffee incident. The manager gave us a discount of the tea that we ordered. I felt a little more compensation would have been in order, but the tip was not as we usually tip and therefore the Yelp comment. We may go to another IHOP in the area just because of this type of incident. Nothing major, I may have overly sensitive that day. Peace. Happy New Year. read more

Very straight to the point. We got seated right away by the host , a party of 4 although it took them 15-20min to even ask us what drink we wanted read more

I was pleased with this IHOP. The service was great. Food came out pretty quick. The waitress placed my toddler's order first, so he got his food before we did (which I appreciate). He was very happy with the smiley face pancakes. We'll be back again! read more

IHOP is always busy. That must saying something about them!! I enjoy their food from pancakes, hashbrowns to steak & eggs...however, this location is ALWAYS busy. I didn't know what the big deal is, were they serving something different then all the other IHOP's? So my wife and I tried them out on a saturday night and they were completely dead. No wait, seated instantly and order came out from when we ordered it within 10-15 mins. Food tasted the same and I was not disappointed at all. I just don't understand why they are so busy in the mornings and dead at night??? read more

Service isn't always great(can get extremely busy) but breakfast is always good. And if there's any mistakes, they never have a problem fixing it. read more

Im sad to say that i can only rate it with 2 stars. Food was good but our waitress had little to no attention to our visit. I ordered an omelette and it came with pancakes and it actually was the reason we came to ihop for pancakes she brought all our main plates but instead of bringing my pancakes she brought our bill. Like she was rushing us out. read more

I like this location the best. It was pretty busy but we only had a 10 min wait! ;) our waitress was super fast to take our order. At the other ihop locations (Eastlake & national city) it takes forever, even when it's not busy! Our food came out in about 10-15 mins and it was yummy, everything cooked just as we asked. read more