We had a slab leak here in South OC like just about everyone else and went with the general contractor our insurance company suggested. Don't do that! IKON talked a good game in the beginning but mostly gave us shoddy workmanship - it took them four times to do an 8x12 wall, the flooring they installed didn't meet the door's threshold, a bathroom had numerous issues. Each time, it was up to us to point out the flaws and fight to get them taken care of. Their big promise of 'custom cabinetry' was a complete bust. They never showed us more than two samples to choose from, and the cabinet guy couldn't get the hinges or the handles right, among other issues. Again, he only replaced them after WE pointed them out. And the foreman got the measurements wrong, so one cabinet is skinny at the end. And the cabinets are already chipping and warping - IKON blames us. For us, they lacked any attention to detail, quality control or customer care. Our advice is to stay away. read more

I experienced a water leak in the wall that resulted in my entire bottom kitchen cabinets and living room floor being ruined and removed. I had to mention how project manager Jeff Livingston went above and beyond during this project. He came through with every request I made, answered every question and covered every detail that resulted in my beautiful new kitchen. He always answered immediately, always kept me up to date of every detail, such as when workers would be arriving, what work would be performed, how long it would take, inquiring if it was convenient time for me, etc... He brought me additional floor samples when I requested them. He provided me the name of the very best supplier of materials when I needed to choose new tile and granite. He even assisted with coordinating my own project of a new backsplash around other repairs. Jeff was an excellent liaison and made the different areas of repair and replacements seamless. Jeff was extremely professional, positive and upbeat, and personable throughout this project. There were times I could not be home, however my adult sons who are on the autistic spectrum were there to accept workers. This was a trying time of having things happen out of routine for them. Jeff was very understanding and made them feel comfortable and informed about what was going to happen, what noises to expect, when people would arrive, etc... Because of my experience working with Jeff on this project, I would recommend Ikon Builders to anyone who ever inquired about the company and I would absolutely recommend Jeff to oversee their project. read more

My wife and I have been working with our Project Manager, Adam Zurn of Icon Builders, since our substantial water damage incident happened on June 16th. We are retired, and the very thought of having our lives turned upside and our small condo in total disarray was truly depressing. We expected only the worst, and fully believed our interaction with National General Insurance and Ikon builders would become a frustrating disaster. Adam completely turned those feelings around. He was cooperative and genuinely interested in our being satisfied with both the quality of the work and our day-to-day interaction with him. He made us feel like he really cared, and he couldn't have done more to make us feel that this disaster wasn't going to be so bad after all. Our feelings proved to be true. He was an absolute pleasure to work with from day number one! I started and ran a small business for over 35 years. During that time, we had many employees. There were only a few who were true standouts, the kind of people who would give their utmost for the company and our customers. Adam is truly one of those kind of people, who are all too rare in today's work force. Tony and Mary Bruno read more

Great experience from beginning to end. Vincent was the project manager and he was excellent in all aspects. He had great Communication and was very professional at all times. We had a slab leak in our kitchen and they got to work right away and work directly with our insurance company. Their work was excellent and they did everything Professionally and quickly quickly. I would not hesitate to use them again. Kudos to Vincent and his team. read more

Ikon Builders put our condo back together after a plumbing leak damaged our bathroom, kitchen and living room. They did all the repairs, flooring, painting and some plumbing. They were very responsive and did great work. They were very good with communications and for the work done quickly. I would recommend them. read more

Heed my warning Do Not Use this company. I would not let them restore a dog house. I had a leak in my kitchen. Ikon began working on my kitchen in September 2019 with an estimated completion date of 4-6 weeks. It is now January 2020 and my kitchen is still not complete. The floor is not complete. I still do not have a sink or dishwasher. My refrigerator is still in my dining room. I have had 2 different cabinet makers. They dont seem to be able to follow instructions or a draft. I have a cabinet that is hung wrong and unnecessary holes drilled into the side of my beautiful new cabinets. The cabinet makers have made us feel like we are their side job and dont want to work on our home. I still have not had all the content of my kitchen returned, it is still in storage. I am lucky if someone comes to work on my home one day a week. The painter has to still return to do touch up. I could keep going on and on. I am very angry and frustrated. Do your self a favor, use another company!!! read more

See all

About two weeks ago I discovered a leak in my kitchen. I immediately called my homeowners insurance, who sent Ikon Builders out to asses the damage. They arrived within two hours of my call to the insurance company. They were efficient and professional. They discovered mold due to our leak and immediately brought in an air scrubber and dehumidifier. The very next morning they arrived to start prepping our house and assessing the mold situation in more depth. Our mold was so bad they had to bring in hazmats, and we have lost more than half of our kitchen. We have a 10 month old baby at home so I was not taking any chances, and we left the home. I must have called and texted our project manager Alex with about 7,693 questions daily about the mold. Alex always responded to my texts within minutes, and answered every call. He was extremely professional, kind and understanding of my paranoia. He walked me through every single step of the process, sent me a 92 page report with photos of every inch of my kitchen before, during and after the demolition and he never once made me feel like I was asking too many questions or annoying him. He understood my concerns as a parent, and basically held my hand through the entire process. The team showed up 15 minutes early EVERY time they showed up, they estimated 7 days for phase 1, and nailed it. They left everything extremely clean, shared ALL reports on mold testing by a third party, and I felt we were in extremely good hands. I am truly truly grateful for their efficiency, thoroughness, kindness, and care. Alex and the entire crew were incredible. read more

We had a leaky pipe in the wall behind our kitchen cabinets. Monica Cooley provided a detailed review of the process to repair the damage and get our kitchen up and running. Monica was responsive to any questions we had and also emailed written documentation to ensure we were all on the same page during this process. It was a pleasure having Monica as a part of such a stressful situation. read more

I experienced a roof leak in December. I contacted Ikon for emergency service mitigation. Jazmin was super quick to respond and helped guide me through this stressful situation. Ramon, Israel, and Alex placed equipment within a couple of hours to help put a halt to any further damage. They were careful to contain the damaged area and check for any other areas of concern. Ikon's demolition crew made quick work of the damaged areas. Mike was out to provide an estimate for my insurance company for repair. I continue to wait for my roof to be replaced from a different company altogether (hired by my HOA). Once it is replaced, I will definitely be going through Ikon for the reconstruction project! If only my HOA's contractors were as responsive and efficient as Ikon! Special shout-out to Jazmin and her ability to juggle and facilitate communication with all parties involved including my insurance adjuster. If you ever have any sort of water emergency, Ikon will put your mind at ease! read more

This company was sent out from my insurance company after I had a water leak in my mobile home. Nothing is standard in a mobile home compared to a house so there are unique issues. They were knowledgeable as to what those were, prompt, professional and informative. Explaining to me what to expect with the process. Fans were put in and were ran for a number of days. They came out every day to check on the drying process. Closed off the area from the rest of the house. I would definitely recommend them. Alex Mora, the project manager kept me in the loop and answered my questions before I could even ask them. Gave me confidence that I was in capable hands. read more

Thank you to all who helped with our restoration and renovation due to our dishwasher leak. Amazing professional EMS and storage technicians restored our kitchen and den. Thank you to Jeff Livingston construction. Project manager with Alex Mora's team: Vincent and Leo with Alan, Eric, Israel, Carlos, Gus, Filippo and not to forget Michelle and Jennifer. Thank You Guys and Gals! Appreciate all you've done! read more

I had a major sewage/water event at my home in December 2019 and was referred to Ikon Builders as one of three options provided by my insurance company. I am SO happy I chose Ikon. My Project Manager, Adam Z., was incredibly professional, responsive and polite. He provided me regular status updates and accommodated any special requests that I had. He even finished the project almost 2 weeks early! I could not be more pleased with Ikon's quality of work and service. And, Adam simply has no peer -- he is amazing! read more

My husband and I had moved into our house just 4 months prior and found two leaks, one involving mold. Vincent and his crew were professional, personal, hard working, reliable and responsive to all our concerns. They did an amazing job, not only by doing impeccable work but also kept the remainder of our house clean through this process. We can't thank Vincent and his crew enough for taking such great care of us! We highly recommend ikon builders and are using the same company for our rebuild. Great work! read more

METUCULOUS work. They arranged through insurance claim. All was covered, they even used my choice of paint and reimbursed me for the paint! Quote done within 2 days. Crews come in shifts depending on expertise. Took a little longer than expected but rather perfect than on time. Covered everything to protect my things which I appreciated. Complete rebuild of laundry roo. And bathroom ceiling. Arranged their own plumber and even cleaned the concrete floor when done. Textured walls and cant see the seams from drywall at all. Highly Recommend. So much better than previous company. read more

Monica was great to work with. She made the process easy and kept me informed of changes we had along the way. Her team was quick and respectful. Thank you Monica! read more

I experienced a water heater leak in my manufactured housing that caused much damage. Some walls and flooring had to be totally replaced. My California Closet design office built ins had to be totally removed! But it was all reinstalled and with new floors in office looks fabulous! Better than before. Today Adam, Jesse and Jasmine returned to me all of my carefully boxed possessions from their warehouse. They all were smiling and very gracious and efficient. Everything about this company is great. I highly recommend them and all of their employees with whom I had the pleasure to work! read more

This review is a little late on my part but definitely wanted to take the time to leave Ikon Builders a positive review. In late 2019, a leak in a neighbors pipe caused significant damage to my condo unit. My insurance agent gave me a few referrals and I went with Ikon. The project manager Adam Zurn, was great to work with. Always communicated any progress and delays. The quality of work was good. I took it upon myself to pay for some upgrades and Adam was helpful in sharing suggestions and options. Yajania in their front office was also very helpful when it came to ensuring the proper paperwork was submitted to the insurance company. I would recommend Ikon Builders. read more

We used Ikon Builders, on the recommendation of our insurance adjuster, for a total kitchen gut job due to water damage. Adam Zurn, our Project Manager, was fantastic to work with and accommodated us in our need for staggering work schedules due to our son's bone marrow transplant. All of the subs they bring in are professional, provide an excellent work product and are very clean. I highly recommend Ikon! We are very pleased with their work product, professionalism, cleanliness and accommodating schedules. We will definitely use them again!!!! read more

Ikon Builders came through with flying colors during a very stressful time. We went into escrow and a vehicle ran into our property on the same day. I was concerned about picking the right construction company because we were on a tight timeline. Jeff Livingston was our project manager and he went above and beyond to make the project run smoothly and efficiently. The work was done well and was finished earlier than anticipated. Jeff communicated and was extremely professional through the entire process. Everyone at IKON made me feel taken care of. Thank you IKON Builders for doing such an outstanding job! read more

Too many problems along the way with Ikon to list and terrible customer service... their favorite phrase used to get away with giving the customer the least they can is that their work is "within industry standards." It hasn't even been a year since they finished and we have a wall cracked, the cabinet under our sink has cracks in the paint, grout has fallen out from tiling in the bathroom, and when the cable guy came to fix our cable we found out Ikon covered up defective cuts in a wall by caulking the electrical and cable face plates to the wall instead of screwing them on. Those are just to name a few things. We tried to get them to make repairs under the warranty and even tried to appeal their original denial, but they are claiming that the items we have asked to be repaired are "normal wear and tear." Really? It has been less than a year (warranty claim sent at 9 months) and we had no such problems during the 16 years living in our home before Ikon redid our kitchen, flooring, plus a few additional jobs. We are very worried at this point that their work is not going to last. Unless your standards are as low as what Ikon calls industry standards, do not hire Ikon. read more

These are the best builders after I had my major water flood in my residence these people were fast and accurate and most importantly they even help me to recover from my insurance on a fast track they have state-of-the-art estimates all in details you can't ask for a better builders to do your job I would highly recommend them read more

Our home sustained water damage and our experience with Ikon was horrific, from shoddy workmanship where even a then Ikon builder supervisor called shitty ( linoleum being crumpled and wavy ) to their not showing up for appointments ,breaking items inside and outside the home ( with unbelievable carelessness ) to leaving holes without toilets and the hole unplugged it causing a terrible smell to leaving a toilet with clear plastic blocking it. A 3 month long ordeal..instead of pulling out and replacing with new linoleum, they decided to put linoleum on top of the defective linoleum ( more cost effective for them but bad for the customer ) and after stating that if the linoleum caused the floor level to rise by a few millimeters that it would be no problem ( it created small problems ) they did not get a single piece of linoleum for the living and dining rooms so they improvised patching pieces together and when their shoddy workmanship caused a piece of linoleum that already caused one of us to trip and fall down they still refuse to send anybody out even though they know that the least they need to do is glue down their shoddy workmanship, they now want one of us to take professional pictures of their shoddy workmanship and if we or any visitor suffers a fall and injury as a result of their unwillingness to nake things right ,they do not care in the least. I would not recommend this disreputable and unprofessional outfit to anybody getting to the point of having to settle their breaking of an item on an eBay deal for less than one third of what the item went for on amazon,since they claimed that they were unable to replace the item they broke. ( And it was not even close to the item they broke , door stoppers went missing and after being reminded they kept forgetting our home was utterly uninhabitable for two out if the 3 months in question after they want to supposedly work on some water damage to the kitchen and living room area ,the total of the bill was over 25,000 dollars and our deductible (s) were w 1000 dollars ( our insurance paid the rest ) but because ikon builders sent out by them cost them so much our policy which had been in effect for over 4 years was cancelled and a new insurer took over the policy. They play good and bad guys simultaneously and many supervisors etc to have a better professiinal record move to other companies. They appear to never remain with Ikon builders more than a few months. read more

We recently used IKON Builders to restore our home after some water damage. They were very professional and prompt. Nathan was very pleasant to work with! read more

These guys were so amazing to my Granny repairing her home from water damage. They really went above and beyond for her. Just the little things even, making sure she was comfortable since she stayed in her home during the renovation. She doesn't get around well and they could have easily taken advantage of her. She just can't say enough good things about each and everyone of the the workers from beginning to end. The house looks phenomenal. Thank you for your integrity and attention to detail. read more

Poor communication, coordination, followup, and customer service, average work quality.