I've tried this ice cream shop at a few different locations, and while the ice cream is always great, the customer service has been consistently disappointing. No one greets you or seems interested in helping. On my last visit, I was served a frozen cruffin. I asked if it could be warmed up, and after waiting several minutes, it was handed back to me still cold. Great ice cream can't make up for consistently poor service. read more

The ice cream here is so good and comparable to the gelato I had in Italy! Each scoop has flavor that packs with a punch! This particular shop has a huge variety. There were probably 20 different choices or more. I got a large three scoops for about $10... I got raspberry, scracctella and pistachio... I really liked their pistachio. This is a true gelato shop! I would definitely come back when I'm in Waikiki. read more

IL Gelato Waikiki - Desserts Near Me - Honolulu, Hawaii

See all

WowX2!! Unbelievable! This is the fourth acai bowl I've had in the past 4 days by far IL gelato Waikiki taste and looks the absolute best. It looks like it was diced bananas and strawberries from a surgeon. Really look at the pictures! Service was impeccable. The store was very clean. Extremely happy read more

IL Gelato Waikiki - Absolutely beautiful acai bowl with peanut butter - Desserts Near Me - Honolulu, Hawaii

See all

So delicious. The amount of flavors is wild and they let you sample which is very kind. The Uber and cookies was delicious and they have so many vegan options. Staff is very patient and nice; toppings are abundant. Ambience is chill. Seating outside only; but it's very scenic! Baby comes they are a thing... a delicious thing! Favorite vegan flavor : coconut ! Non vegan: UBE w Oreos read more

See all

Delicious little spot to get a sweet treat! I tried the dark chocolate, the coconut, and the liliko'i gelato. My husband had the truffle chocolate and was obsessed! Everything was so delicious! Very kind people working super helpful with choosing flavors! It's a very cute spot in the heart of their shopping centers. read more

I absolutely love this gelato! Honestly good for the morning with their strawberry guava or pineapple gelatos which are light. For dessert, get the stracciatella, Snickers, or both. They are both yummy! Coffee, water, and assorted pastries also, but gelato is the feature. Obviously expect longer waits after dinner times for dessert. read more

Hello, My family enjoyed vacation in Honolulu in February 2026. Exploring the city we located the Gelato Ice Cream Shop and felt in love with Gelato flavor. Staying in Honolulu for a week we were not able to skip the Gelato shop. Having sisters reunion in Honolulu we enjoyed the ice cream daily. Verona and Dharma were pleasant and professional. Thank you ladies for excellent customer service and your beautiful smile! The shop is clean and organised, as well as modern and cozy. Thank you! read more

We visited this location many times. Ice cream selection is great. Excellent service provided by everyone working here. Personally I would recognize Verna & Dharma! They are very friendly, helpful and professional!!! Shop is clean and modern. Definitely will be visit again read more

Quick and delicious spot for a sweet treat. The staff were super friendly and helpful to answer any questions. They have lots of options and super cute decor. Loved my ice cream and will definitely be going back! read more

See all

Despite the consistently long line, the ice cream is well worth the wait. It boasts a perfectly balanced sweetness, and the dragon fruit flavor is particularly exceptional. read more

See all

Delicious gelato. They allow you to sample as much as you want. There are so many delicious flavors to choose from. Staff is super friendly. read more

IL Gelato Waikiki - Desserts Near Me - Honolulu, Hawaii

Love IL Gelato Cafe on Lewers in Waikiki! Incredible "Aloha Spirit" and bella taste on Italy on Waikiki! Bravo! Encore! We are in town Breaking Bad dropping our Rainbow Warrior son off at University of Hawaii at Manoa for this Sophmore year. We just back from a day on Queens Beach of swimming, relaxing, soaking up the spectular Hawaii sunshine and needed a special treat. Thankfully my wife spotted @ilgelatoHawaii and we were immediately greeted with a bella smile and Aloha" by Leilani and Joe who guided us in samples and enormous gelato varieties. I am usually a coffee ice cream expert and Leilani convince me to get the Kona Coffee and a chololatr combo. My wife got the Lolikoi and Passfruit. Wonderful! The store is bright, extremely friendly service with infectious laughter and sense of humor! It a MUST stop in Waikiki after a meal and stroll down Waikiki shops enjoying prefection in gelato! Grazie Leilana & Joe! PRESTO arrivederci !! UPDATE: Sunday 8- We had breakfast at IL Gelato Cafe since they had Illy Coffee! Sydney and Joe were very welcoming! We had a latte, Cappuccino, Berry Waffle and Lemon Crepe. EXCELLENT! THANKS presto! #ILGELATOCAFE #WAIKIKI #HONOLULU #ILgelatoHawaii read more

See all

This is one of their newer locations in the heart of Waikiki. The interior is airy, bright, and very spacious. Aside from selling delicious authentic tasting gelato, you can expect to find acai bowls, coffee, milkshakes, smoothies, crepes, waffles, and other baked goods here. I ordered the Strawberry cheesecake and Pistachio gelato, and quite enjoyed it. The staff here were all very friendly, and welcoming. During my week in Hawaii, there was always a staff member asking people to go in the sample their gelato in the evenings. read more

IL Gelato Waikiki - Desserts Near Me - Honolulu, Hawaii

See all

Stopped by this cute gelato spot in Waikiki and got the regular size (two scoops) in a waffle bowl. I got a scoop of Ube Cookies & Cream and Tahitian Vanilla. The gelato was okay, would've liked a more velvety texture but it satisfied my craving. The waffle bowl had some chewy spots, almost like it was undercooked but flavor was nice. There's no seating inside, but there are a few benches out front to sit and enjoy your treat. The staff were friendly and attentive. With over 20 flavors to choose from, including some unique local inspired ones, there's something for everyone. Prices were fair for Waikiki, though the scoops seemed a bit on the smaller side. Overall, a decent spot for a sweet treat if you're nearby. read more

See all

So....we got a Gelato, a crepe, and a bowl for 50 bucks. Not great but about what you can expect for Waikiki prices. Despite only one person in line in front of us, we waited 20 mins. Everything tasted good; would normally give a 4 star, "great place for a refreshing snack." But there was one thing, I cannot overlook. It's Waikiki, and there's not a lot of space. This place has a bench with two tables attached to the store front; clearly for customers. And there's only two of them. Both were taken, but during our 20 min wait, one opened up and my son went and sat down at the table about 2 mins before we got our food. 5 seconds later, a dude sits next to him with food from somewhere else and starts eating at the table. Pretty weird. So my son, who's 13, is weirded out, and gets up and leaves. And this is not a large table. It's maybe 2.5 feet long, only a bench on one side, and can comfortably sit two adults that really love each other and don't mind being very close, or two kids. My wife alerts me to the situation and when I go take a look outside, I realize that the dude is an employee of the Gelato place, in uniform, likely on a break. I've worked in food service and I've been a shift worker, and I know that employees gotta eat somewhere on their break. But when a customer is sitting at one of your TWO tables, even if it's a kid, it's not a good idea to take that table. read more

Do not come here for the crepes. They are horrible. I got the strawberry and banana crepes with Nutella on the side for my daughter. She didn't even eat it and when I tried it . It tasted disgusting. The crepes were hard and it took them 20 plus minutes to make it and it wasn't even busy. I spent $13 plus for the crepes and gave them tip which is $16.70 total. Service was also not that great. Won't be back read more

If you want creamy, fresh, and delicious gelato with a lot of choices and friendly staff, come here! We've already been here twice in 2 days and after trying many flavors, what we got today was four scoops in a bowl: lilikoi, coconut, pineapple mint, and piña colada! I did not expect the pineapple mint to be as amazing as it was! If you like Mojito, then you would like this is how the person helping us described it and he was right! It's a nice clean store and they don't rush you to make a decision. read more

IL Gelato Waikiki - 4 scoop bowl of lilikoi, coconut, pineapple mint, and pina colada - Desserts Near Me - Honolulu, Hawaii

Not a breakfast recommendation. Maybe they should stick to Gelato? First off lady taking orders had a very poor grasp of English and didn't know their products at all. We ordered, they said to wait outside and they would call out our name. We waited maybe 10 min and went to check on our order. They said "oh let me start that". WTH? I'm not coming back read more

I stopped by IL Gelato Waikiki excited to try a few flavors, but the experience was ruined by a very rude young asian female employee (I didn't see her name). When I politely asked if I could sample two flavors, she rolled her eyes, acted visibly annoyed, and handed the samples to me while facing away. I even asked her if they don't usually offer samples or if something was wrong, but she ignored me and continued mumbling under her breath while rolling her eyes again. At that point, my husband and I decided to leave. It's disappointing to see such unprofessional behavior, especially in a tourist area where hospitality should be a priority. I hope management addresses this, because it's a shame for a business to lose customers over one employee's attitude. This took place on 10/29/25 @ 4:10pm read more

My brother and I each got large cups of Gelato, with Large you get 4 scoops and can have up to 4 different flavors. I got Matcha green tea, Minnachato and Chocolate covered Strawberry. My brother got Strawberry guava, pineapple and mango. All flavors were incredible. The staff was nice and respectful, and the shop was very clean. You can also sample flavors. Overall amazing Gelato spot with great Gelato. We will be going back before our trip is over :) read more

IL Gelato Waikiki - Large cups of Gelato with 3 flavors in each - Desserts Near Me - Honolulu, Hawaii

Lots of great flavors. Not too heavy and very yummy. Our daughters had the crepes earlier this week and they loved them. Thanks for the gelato tasters, Kayla! read more

Located in a popular shopping area just a few blocks from the beach at Waikiki. Was greeted by a super friendly staff member who helped us to pick some flavors. I opted for the choco dipped strawberry gelato in a small cup. This stuff is dense so a small cup is all I needed. The flavor was fantastic. Reminded me of the choco dipped strawberry blizzard from Dairy Queen but with lots more chocolate. New fave flavor from here! read more

Lots of flavors. Free samples. Friendly and helpful staff. Short walk from many hotels. Not sure if there's free parking near this location. Good to support a Local company that gives back to the community. read more

Service: alright Strawberry croissant: very sweet but good with coffee Matcha Latte: not sweetened, feel like just matcha powder plus milk. Lots of ice and the drink spill to the lid (although I am not sure how when the open is small) it is messy when I drink it. Both items came out to less than $10 with coupon. I won't be back. And original price not worth it. read more

Not real Italian gelato. So disappointed since a few of the items had gotten awards. It doesn't hold up to an authentic gelato which is so much more flavorful, and creamy. read more

We were staying in Waikiki at our nearby airbnb and were walking around late night and found this nice gelato spot. I got the ube ice cream which was definitely on the creamier side which I appreciated but serving size was quite small for how much we paid. Very tasty though just wish I had some more. read more

Ashley is amazing! I absolutely live the Ube Cookies and Cream and come in twice a month for a quart. She greeted me withba smile and packed the quart anyone else that has ever helped me. I will most definitely be back. Mahalo, Ashley! read more

Inconsistent.......we love(d) this place. But, since the name change, and I'm guessing owner change things are very inconsistent. Most recently my daughter ordered a waffle. Nine people got their orders before her and then the waffle was only partly cooked. It was gross and she threw it away. You can tell it's always new staff and they aren't sure of the processes. It makes lines long and clumsy. Fingers crossed they can tighten things up and get staff trained better. read more

Great Gelato. A very clean store, pleasant crew, convenient location and delicious gelato. What else could one want? Well, maybe coffee. But guess what, they also have great coffee there! Overall I definitely give that place 5 out of 5 stars, and I will definitely be back with my boys. read more

IL Gelato Waikiki - Delicious gelato - Desserts Near Me - Honolulu, Hawaii

Loved this place. Nice employees and good vibes. They let me sample a lot of flavors and the sunshine mango was top tier.

It is was a good gelato place but nothing out of this world amazing. I'd rather have Haagen Dazs.

Visited here all week. Selections are awesome. Suggestions by crew member was the best. The flavors balanced together to make the creation to a wonderful treat ending each night during our vacation. Leilani was very friendly, always smiling and a great suggestions on areas to visit. We look forward to returning and enjoying this shop again soon! read more

Great overall experience. Had spent a week in Waikiki and stopped by the shop every day. Very friendly staff - we had the same server (Leilani) on most days. She recommended not only great pairings on ice cream but also the best beaches to visit on the island and she has not had a miss with any of them. Would highly recommend! read more