This review will be mainly about the terrible service we received this dinner.
I had been wanting to come to Imanishi for years now after hearing how amazing everything was - the food, the vibes, the atmosphere. I was super excited and had high expectations. I booked a reservation for 7:00pm. I quickly locked into the menu and decided everything I wanted to order - drinks, food, and dessert all ready to go. Our waiter came to us, offered to let us know about the sake specials. I said you can tell us but we already know what we want - he quickly said okay and took our order. We also gave our order for the food, and I had requested the appetizers come at the same time and the mains to come at the same time (since theres limited table space). Its 7:30pm, our pickles and corn fritters come out... no cocktails in sight.... ok cool. Thankfully they came about 5 minutes later (still odd in my head, usually drinks come first). While we enjoyed our starters, a new couple sat at the table next to us (this is about 7:40pm). We waited... it was about 8:15pm at this point and no sign of any new foods coming to our table. However, the tables all around us were getting their food no problem, including the table beside us who got seated way after us and ordered similar dishes. So... why did they get theirs and we didn't get anything? I'm not one to say anything, but I had to at this point. It was around 8:25pm, we had been at the restaurant since 7:00pm and how are there still not entrees for us? When I asked our waiter for an update on our food, he claimed "its coming, dont' worry" in a condescending way. Like as if I had asked multiple times about when our food would arrive (even thought I only asked that one time). Immediately after I asked, our food started coming out. Funny I had to REMIND our waiter that we had ordered food and THEN it starts coming out. I was annoyed but hungry so we ate in silence. 10 minutes pass its about 8:40pm, the same waiter comes to the table and says "we will need the table by 9, do you want to order any more food?" EXCUSE ME??? I have to rush my dinner now because YOU forgot about our main dishes and made us wait an hour for them? We quickly finished our food and told him to bring the dessert since we only had about 10 minutes to finish. Once the bill came and I went to pay, the only tip options were 20% and 22% - absolutely not. There were no apologies given about the wait, no remorse about anything. This makes me feel like this type of service and long wait times are normal, but it was my first time here so I have no idea (I didn't read anything negative about this spot). There was no warmth from our server at all throughout the evening - not while we were eating, not when we were leaving, nothing. I left the restaurant that night feeling so bummed and disappointed. How can a restaurant with such rave reviews leave me feeling so uncomfortable? I definitely won't be back here for a long while (not to mention how expensive it is for small portions... I'm very much not used to that).
To end on a positive note, the food was really good and tasty. Quality was really fresh and good quality. I'd recommend the corn fritters, red snapper carpaccio, and the tokyo toast of course. Drinks were meh, I couldve skipped those.
I really hope this customer service issue gets resolved because I would really want to come back here but I'm afraid we will be forgotten again and receive this poor service once more. read more