Impact was scheduled to come to my home through Costco after my Whirlpool washer malfunctioned while still under warranty. I was initially nervous about whether Impact would be able to fix it because I had seen several poor reviews, but my experience was great. Technician David quickly diagnosed and repaired the issue. The team arrived with the replacement part on the first visit, and the scheduling timeframe was reasonable. A few weeks have now passed since Impact serviced my washer, and I have not had any issues since. I think some poor reviews may come from people not understanding that technicians are not magicians. Some repairs are more serious and cannot always be resolved immediately, and parts or supply chain delays can take time. In my case, Impact handled everything well and saved me from having to buy a new washer. read more

We called Impact Appliance Repair when our KitchenAid microwave/oven combo lost all power. They sent Roger who quickly determined the unit was fine therefore it had to be the electrical connection or feed. He was right - it was the electrical connection in the wall behind the combo unit. When we remodeled our kitchen the electrician contracted by the cabinet installer did a less-than-professional job of connecting our unit (connected the aluminum conductor in our house to copper wire in the unit with just a wire nut). The connection eventually shorted out. Roger is a true professional. His troubleshooting enabled our electrician to zero in on the problem and quickly fix it. While here Roger took advantage of the fact the combo unit was completely removed from the wall to fix a burned out bulb in the microwave. The knowledge, care, and courtesy Roger exhibited added value to his reasonable bill for the house call. read more

Impact Appliance Repair - Burned out electrical connection - Appliances & Repair Near Me - Corona, California

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Our pump switch which controls the pump motor on our Whirlpool two in one was malfunctioning, constantly running. A recall issue was explained by Whirlpool, had to keep unplugged until fixed. Whirlpool scheduled a service appointment with our local service company Impact. Unfortunately, Whirlpool scheduled our service date prior the part arriving to Impact which caused a last minute reschedule. Mike at the Impact office was professional and friendly, explained this issue and rescheduled us to a date of our preference. Serviceman Tony was fantastic. Arrived right on time, very pleasant, knowledgeable and in minutes replaced the motherboard. Problem solved. Very pleasant interaction, five star guy. Clear explanations of the issues and work performed. Thank you Tony. Note: for this specific recall scenario, would suggest to others to make sure Whirlpool schedules the appointment far enough out, so the part arrives prior to scheduled service date. If not, this negatively affects the customer and the local service company. read more

Took over 2 months to get my fridge repaired and when they repaired it finally it didn't work so they had to come out again to replace some other parts. Poor communication and customer service. If a warranty provider assigns you these guys immediately ask for someone else and save yourself major pain! read more

Impact is a MAJOR example of a company lacking both accountability and professionalism! This company has given our family the runaround over the service they were hired to provide. They also failed to communicate that a part was on backorder until we attempted to call them for days without given a callback. It took 3 days of calling, leaving voicemails for them to eventually answer, again, not taking initiative calling back themselves. Avoid this company. read more

Impact LLC was my warranty service provider for Whirlpool. The Dispatcher for Impact was Mike and he was great! Mike was very friendly, helpful and professional. My actual Service Technician was Gerald "Gerry" K. Gerry was such a nice man. He was courteous, friendly, professional and very skilled. It was a pleasure to meet Gerald and he did a great job. Impact is very fortunate to have Mike and Gerry representing your organization. Thank you Gentlemen. read more

DO NOT USE THIS REPAIR COMPANY. Went through them because they go through Whirlpool for appliance repairs. Ice crystals were in all items of the freezer and the refrigerator door seal was coming off. Technician who came out glanced in the freezer and said everything was OK after he turned down the temp. He said to simply push the seal around the refridgerator doir back into place each time it came loose. That was it. He didn't look in the back of the unit to see if the coils had any frost on them or check if the thermostat was working. Did not offer to replace the seal around the refrigerator door. When we called the office they said there was nothing else they could do. We were told if there were any more service calls we would be charged. The unit is only 3 months old - warranty is for 1year. This is a scam. Would give 0 stars if I could. read more

I have. Built in kitchenaide refrigerator that was not cooling. I had reached out to kitchenaide who put me in touch with Impact Appliance Repair! Michael is the manager Tony & David were at our home multiple times. They keep saying oh it's fully fixed and each time each part ordered it was NOT FIXED ! This is a scam !!!!! I'm now getting the better business bureau involved ! I spent $700 the first visit and $500 the second visit with all three men saying it's not fixable ! And saying you will have. Free replacement to your home brand new merry Christmas ! It was a LIE !!!!! I received a bill for nearly $8,000.00 !!!!!! I called Michael he hung up on me ! Not taking any calls refused to apologize ! This is a very bad business and I'll take it as far as I have to ! Including calling the local news ! Do not use this company !!!!!! THEY ARE SCAMS ! read more

Company refuses to come out again to fix issue now. About 25 calls back and forth over the past 4 weeks, getting hung up on, given the run around, condenscending and very disrespectful. 4 weeks of hellish back and forth without having a functional dryer at the end. Filed an official complaint. Whirlpool/Domestic General will be reimbursing service fee. Apologized for the experience. Said they will be looking at their contract with this company. Unpleasant experience. Glad it's over. read more

I found this company to assist with repairing my built-in microwave. The repair person showed up, looked over the microwave and stated it needed a new panel that was located in the door of my model microwave. I could replace the door or order a new microwave. I chose to order a new door and the repair person said it would take a couple of weeks because it was close to Thanksgiving. Three weeks later after no call or update I texted and received no call back. Then I phoned the office and left a message to get a status. Four days later, someone calls from the office stating the part was on backorder and they should be receiving it within a week. A week later another person from the office calls me and asks if I still want the part ordered. After a month and a half nothing. I would not recommend this company at all. Terrible customer service and no follow through. read more

Charged me $140 just to tell me my washer latch was bad. Then never called to tell me the part they said they ordered was in. A total waste of $140, which is way too much for a service call that took less than 5 minutes. They didn't open up the washer or anything like that. read more

The contact from this company was horrible! We placed numerous calls to them asking what the status was for our machine repair, but they lied to us on many occasions, telling us that they would check on the part ordered, and get back to us. That never happened! We made 15-20 phone calls to them, and only spoke to someone 7-8 times. Each time we would get the answering machine, we would leave a voicemail asking for a call back. Instead of calling us back and giving us information, they ignored us. We finally got a call, where we were told they would be out on a Friday between 8-12. No one showed up and my husband called 3-4 times asking what was going on. He was told they would check on the repairman and let him know where he was....he never called! On Monday of the following week, my husband called again and spoke to someone different than before. That person told him that they didn't even have the part yet, so she didn't know why they would have scheduled the repairman. I personally spoke to Whirlpool Corporate that Monday as well, to try to get help, and was also told by corporate that the part was due to be delivered the next day. It did show, and we did get a call setting up an appointment for Wednesday morning. The caller also told my husband that the reason the repairman hadn't shown on Friday was because he had been in an accident. But wait, they didn't have the part yet! The technician did show and repair the machine....FINALLY! It only took 2 months. read more

This company is a complete scam. They will schedule service and never show up, they do not answer calls or emails. I'm not sure how whirlpool could trust them but I believe they are in on it too. Very shady on every part! DO NOT BUY WHIRLPOOL APPLIANCES read more

***READ IN ITS ENTIRETY*** before you get swayed by the bad reviews and these litany of 1-star bad ratings, please consider the following: 1). This is 1 of 2 companies authorized to work on Whirlpool, Jennair, Maytag, etc appliances in SoCal. 2). A lot of the bad reviews complain about the very long timelines of getting parts or be repair done. This company does NOT control the supply chain of Whirlpool, Jennair, Maytag, etc. Therefore, giving them a bad review because you're upset that they could not obtain the parts quickly is misplaced. If anything that blame should fall on rhe manufacturers. This company simply orders, receives the part, and installs the part. 3). Do not be so quick to put bad reviews just because they are slow to schedule an appt. They are 1 of 2 companies that service all of SoCal with authorized certified technicians of your favorite Whirlpool, Jennair, Maytag brands. If yo I get blacklisted you will have to get the other company to fix or repair your appliance which will mean EVEN LONGER wait times for you. Be smart. Allow them to understand your urgency and ask for the closest available times and work with their dispatch team to schedule your appt as quickly as they can. Keep in mind they will still have to diagnose your appliance, order the parts, and then schedule for the repair/install once the part arrives in a few weeks. 4). After the pandemic, there's a scarcity of skilled and certified technicians for appliance repairs. Don't be foolish and start complaining about how the technicians didn't move fast enough, or how they didn't do it exactly how you expect it. Have patience and work it out with the company. Technicians are people too and using a bit of courtesy with them will go along way. There's a scarcity of them out there and so the price for repairs will go up naturally and of course you will get less options on who performs these repairs. As a consumer, use basic soft skills and people skills to get your repair done and leave the emotional issues out of the equation. 5). Lastly, learn to understand supply and demand. For both parts and labor. Supply is low on parts. Therefore longer time Lines from the manufacturer. Supply is low on skilled labor. Therefore there's a premium to be paid on repairs. If there's complaints you want to throw - throw them at the manufacturers. Go flood their call centers and write them on Twitter and email to let them know your displeasure. Punishing small businesses like Impact and the like will only make it worse for consumers like us over time because if these small businesses go belly up, prices for repairs will only skyrocket and wait times will only get worse. Use your better judgment and help yourself and others when addressing things using a review. Be smarter and have a conversation before being a keyboard warrior and airing your frustrations on here. That doesn't help anyone. Finally, yes, the Impact appliance tech came To my home, wore shoe protectors to keep my floors clean. Diagnosed my errors on my appliances. Ordered the parts. Gave me a a few weeks estimate, and then said once they have the parts c they would schedule my repair. Best I could expect and should expect. When they come over and get it fully repaired I will update this review. But so far, they did what they should and could. read more

Impact Appliance Repair - Jennair fridge - Appliances & Repair Near Me - Corona, California

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I was referred to this company by my appliance insurance company quite frankly it was the worst experience I ever encountered the guy was rude ignorant didn't know what he was doing tried to Mickey Mouse the job and basically not help me at all total waste of my time I would never recommend this company to anyone read more

Please ignore JV S.'s implausible claim that Impact Appliance's feckless ways and unprofessional business practices are due to supply chain issues and because they are one of only two authorized Whirlpool appliance repair companies. Impact Appliance's unresponsiveness, lack of follow up, poor communication, and inefficient business systems are of their own doing and cannot be blamed on external factors. I've had multiple service requests for my Kitchen Aid dishwasher. David has been to my home 4 different times. He's always been courteous when he arrives. The problem is on two other occasions they've been no shows. This requires calling their offices and having to deal with their awful office practices. They've told me they will call me back and they don't. And this is only after multiple attempts to get through to speak to someone. The last service request I was scheduled to have someone other than David show up. I waited the full 4 hour window only for the repair person to call and ask me what the issue is because according to Kitchen Aid my "dishwasher doesn't wash." Understand that I had the Service Bench email printout that clearly specified the issue is related to the touch panel. When I describe the issue which was what I stated in the service request he determines there's no need to come and he will order the parts including a replacement panel. So I wasted 4 hours sitting at home waiting for him to show. He told me it should take a week for the parts to come in and Impact will contact me. Two weeks later I call them because of course I hadn't heard from them. At 1:00 pm I'm told the person who can assist me is in a meeting that will end soon and they will call me back. No one called me back. I called again the next day. I was told they need to check with Whirlpool on one of the parts and they close within the hour so allow them to call and then call me back with an update. Two hours pass no call back. I called them back repeatedly. Either a busy signal or no answer on the first three calls. On the 4th try I spoke to the same woman I spoke to two hours earlier. She pulled up the record and said Whirlpool doesn't have the part and they must deal directly with the distributor. It'll be approximately another 21/2 weeks. Maddening. Frustrating. Exasperating. Do better Impact Appliance. I actually am looking forward to initiating my Home Depot extended warranty in two months so that issues will be handled by a different entity than Impact. read more

Unreachable Customer Service, Incompetent Technician, and Demands Full Payment before work begins. Stay away. Where to even begin. Our tenant in Corona had issues with JennAir double oven not heating properly. We called the number on the support sticker in the oven and JennAir support recommended and sent a technician from IMPACT APPLIANCE REPAIR. The technician told us that the oven wasn't sealed properly and required new hinges, and they would be ordering 2 sets of hinges for replacement. From the start, it was impossible to deal with this company as they NEVER respond to phone calls for scheduling, NEVER return calls when you leave messages. It took them over TWO months to order an oven part, and in the end, they only came with ONE set of hinges even though their report say they would be replacing two sets. Even after they came back and installed the parts, the oven still had the same issue. They never tested the oven prior to leaving, and also demanded full payment even before the job even starts. We tried to call and have them come back, and nothing. Seems like from technicians to support, incompetents exist at all level at this company. After weeks of waiting, we had enough, and had another company came out for diagnostics. Turns out the issue wasn't even with the hinges, and they replaced the temperature sensors, and tested everything, and even waived the diagnostics fee. If I can give them negative stars I would. Don't' waste your time and money trying to deal with this company. We really lost confidence in JennAir support for recommending this company. read more

All I can say is WOW! From my first phone call to Impact Appliance Repair, I was given great customer service. This was our second time using them. They helped me with scheduling a service repair on my washing machine and even got me scheduled the next day. They were up front with the cost estimate and called me ahead of time to let me know they were on the way. When Tony W. arrived, he was friendly, knowledgeable, and took great care of my machine and my home to ensure there was no damage to anything while quickly repairing my machine. This company is awesome and I would recommend them to anyone! read more

If Tony tells you he will call you back he told me that 6x in a year! Never received but one. The tech had replace 4 parts he was great then Tony came out opened the frig doors and saw the top shelf freezing and the bottom warm and closed them and said he will give whirlpool a call to work out a pick up date . Well I called him 3 weeks later and said he never said that. So he flat out lied to me and my husband's face! Well I called up whirlpool and explained well she read everything and told me what to do and were get a new one different model but will never call impact again! If I was giving the stars for their tech David I wouldve given him 5! I'm sure he's being lied to too? No one should have to defrost their freezer every 4 to 5 week. read more

Impact Appliance Repair - Every 4 to 5 weeks had to defrost freezer i didnt know they still made these lol - Appliances & Repair Near Me - Corona, California

If you're considering using this company, I would say strongly don't even consider it. Tony, the technician comes to our house is a very nice man and well meaning. However, the management of this company Mike, who answers the phone in the office is completely clueless about Customer Service. He is absolutely not concerned in any way about whether or not your refrigerator gets fixed or how many times they've been out. In our case, they came out six times and replaced $941 worth of parts And never fix the problem. I don't know if they're capable of diagnosing and fixing a problem on any appliance. Unfortunately, we didn't check the yelp reviews before we had them out because if I would've looked and seen a two star rating with yelp that indicates that no one of the company is even responding to the yelp reviews or trying to make happy dissatisfied customers. That's exactly the way they treat you while you are a customer. John Johnston Chino Hills. read more

Horrible service with folks that seem to have no idea what they are doing. Ended up buying a new dishwasher.

These people don't know how to repair appliances. They don't return phone calls and misdiagnosis problems. DO NOT USE THEM!

I see all of these mixed reviews on here and I read a lot of them. JV S is 100% right. My very high end expensive Kitchenaid refrigerator freezer stopped working and making noise (that is another review haha). I went through Kitchenaid's warranty company. Tony came over and assessed the issue right away and ordered the part. The part did take 2 weeks to come to my house BUT it was not Impact's fault, they ordered it that day. Once the part was delivered to my house Tony came and fixed it the next day. I have had a lot of people in my house from construction to repair, install, etc and he is by far the nicest and most knowledgeable person I have ever met. I live in Corona, and Tony was awesome. My review of Tony is A++++ 100%. If something else in my house breaks that Impact can fix, Tony will be my first call. The freezer is running perfect now and I am very happy. read more

2 stars since the technician was nice. KitchenAid sent Impact to repair my fridge. Sadly, they were a no show at the first appointment. Regardless of what the situation was, it was their responsibility as a business to give me call saying no one would show up. I called them after waiting 4 hours to find out it'd be a no show. They did the repair at the next appointment, but it still wasn't working properly. So I called again a week later and spoke to Latrice, who said there was a 30 day guarantee with no charge. The next day (day of repair) I get a call saying I could be charged $100 if the issues weren't the same. Why would a client be charged for something the technician missed? It had only been a week since they replaced a part. Then I called KitchenAid themselves. They said that I shouldn't be charged for a RE-WORK and that next time I should called KitchenAid directly and they'll dispatch Impact out free of charge. Just a warning for any future customers! Please beware! read more

David came out today to see what was going on with our brand new washer. He was friendly, fast, and efficient. Fixed a broken lock mechanism and got our machine up and running again. Grateful for his time and service!! read more

After a two week wait for our appointment that was scheduled by Maytag, and accepted by Impact Appliance repair, they were a no show.

We made an appointment and Tony from Impact Appliance Repair came to our home. Tony diagnosed our Whirlpool washing machine's problems within 5 minutes. He ordered the shocks and pads that we needed and let me know exactly what his plan was. Tony returned the day after Christmas with the parts that we needed and replaced all of the broken parts in a timely fashion. His communication was fantastic and he was incredibly personable. The company is lucky to have Tony who provides the very highest level of customer service. It is very easy to see that Tony enjoys doing a great job! I would definitely trust Tony with any of my appliances! Thank you Tony! read more

This is the repair company given for my Whirlpool refrigerator. I have had problems with my ice maker and there were issues getting the part from Whirlpool and Impact helped work through that to get my ice maker working. I would probably call them for any appliance repair I needed. read more

Worst company I have ever dealt with been waiting for a blower to come in since last year everytime I call the rep puts me on hold then tells me he'll call me back and never does I have a family of six and for him to give me the run around everytime is very unprofessional read more

Called to have washer vibration diagnosed and written estimate provided. Repairman showed up scent maybe 30 minutes. He stated office will send estimate. 4 days later and two calls, still no estimate. Shame on me , next time I won't pay untill I have estimate. Very poor business operation. Do not use IMPACT APPLIANCE. read more

We contacted Impact through Maytag for the dryer under warranty. Roger K. was the highly professional technician assigned to the job. Everything went very well as he was in and out in twenty minutes! read more

The only reason I even selected one star was in order to post my review. This has got to be the worst company Whirlpool contracted to repair their costumers machines. I've been waiting 3 months and counting to get my washer machine fixed. Nothing but the run around and inconsiderate people work here. read more

If I could leave a negative star I would! Everything about this business is horrible! They only pick up the phone every 10th call, they NEVER call you back, and they ALWAYS have an excuse for not showing up and not fixing the problem. Tony is all talk and nothing to show for it! Our fridge was warming up and leaking and at first he claimed it to be the motherboard so he ordered a new one and replaced it. When that didn't help he claimed it was defected so he ordered a new one and replaced it again. That ordeal alone took 1 YEAR! Then he claimed the filter was leaking so ordered the new parts and didn't even bother showing up with the proper tools! Why are you asking me for the tools you need?!!! Anyways almost two years later he just disappeared and never came back. Better for me because it took the next person 30 mins to really fix the problem and they showed up with the proper tools. Don't bother with this company!!! read more

they came to my house twice and never got the fridge working, first tech order wrong parts second nebver got back to us and their customer service is a joke! who ever gets the phone calls seems to think we are asking for spare change or something. he is prepotent and rude. wrong job for a short fuce guy! read more

Never return calls. Very rude. Misdiagnosed the problem and replaced the control on my double oven with a control for a single oven. Lower oven still not working. Had to call someone else. Do yourself a favor and just start with someone else. read more

They were super responsive to our job request. Technician was professional and knowledgeable. Had our washing machine back up and running in less than an hour. Will use again. read more

This company Impact Appliance Repair is a very bad company, their customer service is worst. The repair man came over and is very rude and not very friendly, (his name is David). My washer Whirlpool is only 7 months old and already need repair I am very disappointed and frustrated with this brand and with their service provider Impact Appliance Repair. Impact Appliance Repair don't return call even I left a message and SMS ( I called and left a message almost 10 times and no reply or a return call). I am giving them this bad review. Their customer service and the attitude of the repairman David. read more

If I could give a negative star I would! This is an awful company who preys on the elderly! My 80 year old mother purchased a Whirlpool wash machine, it broke a month after the store warranty and so the store referred her to the manufacturer (Whirlpool). The machine was/is still under warranty with them, they referred her to Impact Appliance. Impact came out to her home on Jan 13th, the repair man said that the belt needed to be replaced and there was a nut missing; and that he would need to order the nut. It is now Feb 15th and STILL NO NUT!!! They keep lying to her and telling her that its on back order. We called Whirlpool and they are able to send the parts out in 3-7 days! How is it that Whirlpool can provide the parts in 7 days and it takes Impact Appliance over 30 days and they still don't respond! DO NOT USE THIS COMPANY!!!! THEY ARE CHEATS AND LIARS!!!!!! read more

Tony and Roger from impact fixed my RV washer with courtesy and professionalism. Both are master technicians. My washer was installed in a very tight cabinet which made the repair extra challenging but Roger got it done. Kudos! read more

The repair department/representative is almost impossible to contact, poor communication, poor follow through. Repairs finally completed but it took an extremely long time for what needed to be repaired. I would not revimmednd this company. read more