Brought my car there to get my front bumper put on 2 days ago. First quote was a little over $600, which was a lot cheaper than other places in town, they said I will also get a rental. The day I decided to use them, the price went up to over $800. They said I needed more stuff on it. The day I bring it in. They charged me for the rental. Something they didn't mention at first. When I returned the rental to pick up my car, they said I had to pay for nutts and bolts they had to order from the dealership. Not only did they milk me. They didn't do a good job at all. My bumper was not put on right. They know I don't live in Dallas anymore and I won't be able to bring it back soon. I do not recommend them. read more

Imperial Auto Service - This is the passenger side. It is flush to the car. - Auto Repair Near Me - Garland, Texas

See all

After a month of crazy rain, I woke up to something dragging under my car. I ran to this place since it's close to my work. They greeted me at my car before I even finished parking. My car was immediately taken in. There was just a loose part, but they fixed it in 5min. So grateful for these guys!!! read more

Well deserved 5 stars. My very detailed justification for 5 stars is as such... Been a loyal Imperial Auto customer from 2005-2012 or so during the Mr Huang days - performed countless oil changes and 2 timing belt services (98 Acura Integra GSR, 2000 Honda CR-V), always superior experiences. I do know how to work on my own cars, so I can scrutinize the work of others to a decent degree of reason. Anyways, I end up moving to another part of town, get a new 2013 Acura TL, and lose touch with Imperial Auto. Fast Fwd to now. First "real" service with this car comes up at 100K, this is major service, so I don't care how far I have to drive, I just want to get the best work done and the best price with the best parts. I am initially hesitating to try Imperial Auto because I know a new owner has taken over the business. So, I price 100K services from Lewisville Honda, Vandergriff Acura, the "new" Jack operated Imperial Auto, and "other" small local shop. Guess what? Other small local shop is lowest, but upon further prodding, I find they use low grade mostly Chinese made "ebay" parts (yes there is a tiny bit of irony you can extract from that statement). Jack though? The guy was speaking my language. I am a pretty picky customer. I want OEM parts where critical, so much so that I do not even like green Prestone coolant, I want Honda 50-50. Jack pretty much said "that is how it is anyways with us." So, I was won over, looks like the standards from the Mr Huang days are upheld. Back to Imperial Auto I go. Here's all the positive things that happened as soon as I dropped my car off. 1) Got a courtesy call to let me know my service code (B14) indicated a need for a spark plug change which I didn't ask for. I declined, because that's pretty easy to do, and had planned to do that on my own that night actually. Mr. Jack agreed that it was an easy thing and let me go on my way. He demonstrated a) initiative to look up the service code and b) honesty and reason. Because, yes, with basic Walmart tools, anyone can change spark plugs. He had no need to "hustle" me. 2) Got courtesy call #2. I was asked if I wanted to add accessory belt since the Tbelt covers were already off. I opt in, and knowing that the acc belt is not that "big of a deal" to me, I tell him to get the after-market one if the OEM can't come around. They can't get the Honda acc belt same day, but they let me know they have a Mitsuboshi one on its way (which oddly enough, I think makes the Honda branded belts anyway). This was a good thing. It demonstrated that even if the parts have to be sourced from the after-market, they are AAA high end parts and have a good supplier with a delivery guy. In other words, he didn't send some guy to Autozone. 3) Courtesy call #3, they notice my original brakes are still on car and I am asked if I want to go ahead and change them while they have my car. If you can believe it, they were still "ok" even after having 100k on them, but I agree I might as well get my brakes changed too. I 100% never get my rotors resurfaced. Everytime I've done this, 6-8 months later, I have rotor warp. Mr Jack, not knowing that I already know this, warns me of resurfacing. Nice, we are on the same page again! Also, he says he will not do the job if he cannot get Honda brake pads, and will not do it if it looks like his mechanic will be rushed. 4) My AC clutch is freaking noisy sometimes. FYI folks. Honda AC parts are not that great. Anyways, problem can't be replicated. I'm told to enjoy the cold comfortable air, and bring the car back when it turns into a real problem. Once again, there's real honesty there. 5) This one is maybe the most important. I find out at the end of everything that Mr. Jack and the original owners still stay in close touch, and Mr Huang even checks on the shop personally every now and them. What cons are there? Not much really. I wasn't used to providing a down payment for my services before parts were ordered. I never had to do that in the past. But, that's a reasonable request. The shop is not mega luxurious, but I don't care about that, and the savings get's passed back to us. Oh and a side note, yes, you can speak English at this shop with absolutely no issue. My Mom and Dad are from Taiwan, but I am a native Texan. I am an atrocious Chinese speaker. I can understand it, but I sound like I'm 3 years old speaking it. If anyone has reservations about the Chinese words on the door and the Asian folks working on the inside, don't, these are Americans running and American business. So that's that. I am very pleased with how things went. If anything changes I will update this review. read more

My husband and I are still using Imperial for our mechanic needs and are very happy with the services provided. Jack is easy to communicate with and all prices are fair and transparent. Highly recommend! read more

My family has been taking our cars to Imperial since the 1990's. Very knowledgeable, honest, fairly priced. I trust them to fix our older cars and keep them running. Thank you Mr. Huang and Jack and staff! You are the best! read more

Always takes care of my needs at a fair price. Jack is awesome, they are usually busy, but accommodates the best he can. Genuinely cares for the customer and their car's well being. read more

Competent auto service. been taking our autos to Mr. Huang for years

I been going here for years for most of my basic needs. Talked to the owners personally and they are honest and give you a fair price quote. Service is fast and work is performed promptly. Just make sure to order oem parts on your vehicle. Cost is a little more but saves you headaches on the long run. Especially European imports. I have better luck with those parts. They tend to go out of there way to help you and offer advices. That's hard to come by with a lot of the auto repair shop at around. read more

This is the only place my husband and I go since three years ago. Their owner mr huang is very nice. And students always get special discount. Their service is very good too, as they use good quality parts. Now they have new owners, but still continue the old style of goodness. A very reliable auto repair place to go! read more

Let me begin by saying that this mechanic shop it's the antithesis of good costumer service. The greeting was substandard and shallow, the tall Caucasian male continuously asked me to give him his "space" and was very unpleasant. Not to mention the absurd response I was given once he diagnosed my car. read more

Finally, I find an auto repair shop that I can totally trust them to fix my car without wondering being ripped off. Manager Jack tried his best to fix my car with the least expensive way. He called many part stores around on Saturday trying to locate the part I need, so I can drive home same day. Thank you Jack. Lucky Dallas has you !!! read more

Took my car here to get my cv axle replaced. It was a relatively cheap compared to NTB. Imperial total charge was around $160 while NTB charges at least $500 and that is without labor cost. The mechanic drive the car in the parking lot and knew exactly whatvwas wrong with it. And to my suprise they even had another mechanic to check it the 2nd time around to confirm that it was the problem. Car was in and out. They did such a great job I came back and got my suspension replaced. Jack and Mr. Huang are nice, helpful and very friendly people. Car drives like a charm now. read more