This location is always super busy. But they are incredibly slow. I've waited for over 30 mins in the drive thru and at the walk up window. It doesn't make a difference. The food is hit or miss sometimes it's great and the fries are perfect. Other times the lettuce is old, the burgers are overcooked and the fries are cold. Disappointing mainly because when in n out is done right. It's great! read more

I love in-n-out, just not this location's. I brought a lot of my friends from out-of-state and this was the nearest one to show them. I really wish I did my research because there wasn't an inside. The line was long, and the walk-in line that was outside isn't any better. They do have two car lanes but the pace isn't any faster. We waited about 45 min for our food and our order was messed up for one order. Redeem qualities are that it's in-n-out so I love the food and will always come back, just not this location. The staff is very helpful and friendly still. And, that's pretty much it. Any other in-n-out gets my good rating, but this specific location isn't it. read more

Writing this review is redundant. In n out burger is hands down the best burger joint in Southern California and now many more locations. This Upland location is set up well . They have 2 car lines, walk up order and someone outside taking orders to speed things up. We went at 1 pm on a Sunday and only waited 20 min or so. I love their double cheeseburger and animal style fries. Very messy and very good. If you are visiting from out of state, this is a definite place to check off your food bucket list. read more

In-N-Out Burger - Double Cheeseburger - Fast Food Near Me - Upland, California

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Went on a Monday drive thru line took way to long and there wasn't that many cars to begin with and really bad customer service employees acted like they didn't care 1 hour wait at the drive thru read more

Decent burgers decent fries location is small right off Foothill .30 min wait minimum simple menu

I love In N Out burger. They always get my order correct. The food is always fresh and tastes delicious. The customer service is the best in the fast foot industry. read more

In-N-Out Burger - In n Out Burger menu 10/22/23 Bad Birdie Golf promo code GG15 #badbirdiegolf - Fast Food Near Me - Upland, California

The whole establishment is laid out very awkwardly. Tiny cooking area which makes it very slow to prep the food. Long waiting time for the food to be ready. When complained the guy said they prep the drive through orders before the window orders - then MAYBE you should not take windows order altogether!! read more

In-N-Out is always good! Just beacuse it has a long waiting line or alot of people walk up is no reason to give this business low grade Stars. People always enjoy and love this place, that's why its full, that's why there is always a long line, because its simple, delicious and made freah. If you don't like waiting then just go get some nast burgers somewhere else. read more

In-N-Out Burger - Out side - Fast Food Near Me - Upland, California

If you are craving for a burger that's inexpensive, I would highly recommend coming to this place. I would get the hamburger or cheeseburger, regular fries or animal style fries, and vanilla shake. They are delicious and fresh. It's not costly so even better. The staff are very friendly and helpful. I just realized they even have bible versus on their food & drinks. I found that awesome and interesting too. During peak hours, the line can be extremely long due to popularity of the restaurant but the line goes by fast though. read more

Recently been coming to this location late at night because the lines are smaller here versus the one off the 10 freeway and Vineyard or the other two on Foothill going east. Service is fast here and the lines move quick. If I'm taking the 210 freeway east and need to stop at In-N-Out, I'll go here. It's drive-thru only and there are a few parking spots in the lot, but plenty of street parking if you want to eat there. My friend ordered pickles on her animal fries here and I tried it for the first time and it was really good! read more

This has got to be the worst In N Out in the area. They are always messing up your order one way or the other. Light fries are not light. They're regular. Regularly cooked fries are burnt. They burnt my onion on my double double and the fact that they would think that it's ok to put it in your burger is straight laziness!! read more

In-N-Out Burger - A Double double with a BURNT onion and with cheese fries - Fast Food Near Me - Upland, California

Came here for a quick dinner. Unlike some In-N-Out restaurants, this location has 2 drive-thru lines going at the same time so it makes the wait feel shorter. The food is always good for me. What made me give 5 stars was the customer service. The person who took my order was very polite and even repeated my order back to me 100% accurately. The cashier was very lively and nice. I realized that I went into the wrong line when the cashier was to my far right. This is where the passenger would be the one paying the cashier. Oops. It wasn't a big deal, just had to lean over a bit. In-N-Out is my go-to burger spot! Glad this location isn't too far from me. read more

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Unfortunately I've been here a few times and you have to wait around 20 and upward of 40 minutes to get your food. I tried both; drive thru or order at the window. I love the one on Indian Hill or up on campus. Maybe they should send people to train at the other stores to see why they are quicker. On thing is that if one order is wrong at the drive thru they hold the whole line instead of having that car move to the side to get them their order. read more

35 min in line!!! Good food but way too slow. Waisted my lunch time. Will not be back to this location.

I went in this morning for a huge order, we were celebrating a birthday and had such a big order that Isabel Pa started to take my order in the drive thru and she made it so easy for me considering it was about 14 burgers , with all special instructions and not to mention it was rush hour she still managed to get every order correct and we didn't miss a single thing, you were amazing and thank you for you being so sweet and making it so fast and easy ! read more

Es comida rápida dice no por mucho tiempo que esperar 30 minutos en drives mucho tiempo

Ok let me start by saying it saddens me to write this review. I grew up as a SoCal girl it was a special treat to visit In-N-Out at its original location in Baldwin Park. At the time there were only a handful of them around Southern California. I know many of you out are either all in or totally out on the greatness of their burgers. So it's all good. Honestly I've always enjoyed them but it wasn't until I moved away that I loved a little more. It wasn't because it was an over the top burger it was because it was home. It's a comfort taste. I have tried In-N-Out at various location and it's usually pretty good. I have tried them in Arizona, Nevada, Utah, and Texas and it's just made best in California. So it breaks my heart to give such a low rating. The service and staff were fantastic. Maybe a little slower than other locations but not bad. The location was clean and well maintained keeping to the company standards. My ice tea was great! My fries were piping hot and crispy. In fact they actually seemed under cooked and like they sat awhile. Which could explain my burger. It was an animal style cheeseburger. No grilled onions, one pickle, and the cheese had actually gotten hard. This doesn't mean I will not have them again but a bit disappointed. I hope it was just a bad day and not the norm read more

In-N-Out Burger - Fast Food Near Me - Upland, California

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Worst in-n-out in the world. Drive thru employees hate their lives. I hade to get out of my car to completely walk around my car to the drive thru window because the cashier wouldn't reach to hand me my drinks. She clearly saw i couldn't reach. So rude such a terrible location. Go to the innout on mountain by 60 at least employees are better. read more

Burgers always great but must be a new cook as the fries were slimy and Lynp Excess oil mushy First time ever having bad nasty fries

***THANK YOU FOR THE EXCELLENT SERVICE AND STAYING OPEN!!!*** This Corona got me depresso, but one thing that remains a happy place is good ol' In and Out Burgers!! Always clean, delicious, and fast! Drive through is a life saver! read more

In-N-Out Burger - Fast Food Near Me - Upland, California

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I've come to this in-n-out a couple times and each time it's been really good. I had the double double animal style with chopped chilies and I thought it was amazing, it was my first time trying the burger like that since I'm not a huge fan of pickles the burger was perfectly cooked and buns nice and soft. The line was really long which is normal for any in-n-out, but service was kinda fast and staff was really friendly. The place is really small and has the option to eat outside if you like too. I would definitely come back again. read more

In-N-Out Burger - Double double animal style with chopped chilies, hamburger - Fast Food Near Me - Upland, California

I asked for animal style fries and they forgot to add 2/3 toppings. They only added cheese no sauce or grilled onions. But the burger was good read more

The slowest location I've been to. Never have I ever waited so long for food. This place is a big NO for me. I do note recommend anyone visiting this location. Stay away if u are hungry. read more

I am not a fan of fast food or chains but I make the exception for In & Out. Especially in Upland when In & Out can easily be Top 5 restaurants!! I wish this was a joke, but our options are scarce out here. For good value and fresh superior quality ingredients, this In & Out constantly has a long wait despite having 2 drive thru lanes and a window to order. They even have their workers coming out to take the orders from the back of the line but the demand is incredible and the kitchen can never seem to keep up. The parking lot is small and the seating area is outdoors. Thankfully we are blessed with lovely southern California weather. Nevertheless I feel like it has always been quicker to go through the drive thru even if you decide to park and sit in their patio afterwards. When I was young, like a decide ago, I could handle that combo #3 double double animal style with animal style fried and substitute the drink with a neapolitan shake. These days I get the combo #2 with grilled onions on my cheeseburger and regular fries. I never finish the fries unless I have help. The animal style upgrade is saved for special occasions where I feel like I earned those extra calories with a pre work out. *sigh* I am getting old... Anyways, I love In & Out. The quality is always consistent and you can literally see how fresh it is down to the freshly peeled potatoes waiting to be chopped into those crispy fresh fries. I think the slight wait is worth the quality. Even my parents, who dread waiting, feel like In & Out is worth the hassle. However they have decided that I shall fetch the food in the future to save them the grief of waiting around too long. read more

In-N-Out Burger - cheeseburgers with grilled onions. an animal style fries and regular fries - Fast Food Near Me - Upland, California

Who doesn't love In-n-out?! This is one of our go-tos when we want something fast. Decided not to cook for dinner today and went to pick some up for the family. Their food is always so fresh and delicious! And you really can't beat the price! You end up paying about twice as much for a burger meal at Carl's, and it be greasy AF! I love asking for grilled onions on my burger, and spread to have with my fries. Soooo satisfying! Their customer service is always great too...I can't think of a time when it wasn't. I would say my only complaint is their long ass line, but who am I kidding. This is LITERALLY.EVERY.SINGLE.IN-N-OUT! Lol! You basically head out knowing damn well you're embarking on a minimum 30 minute mission for a burger! read more

In-N-Out Burger - Fries with spread - Fast Food Near Me - Upland, California

Everyone is professional and friendly. The food is always delicious The lines are long but go fast. They never miss a beat. My family loves In n Out . We bring our extended family when they fly in from Mexico and let me tell you that is the first and last meal every visit read more

Been here several times, each time it's always different. Today I asked for light ice... as always I got a half cup of ice, and the fries where so SALTY I couldn't eat them. I've asked for no salt before and still got salt. Everybody dont want HIGH BLOOD PRESSURE and they have the nerves to give you a pack of salt with your meal. Don't ask the customer HOW CAN I HELP YOU TODAY and then give them what you want them to have. In and Out should try harder to get it right. read more

In-N-Out Burger - Fast Food Near Me - Upland, California

Today I had in n out for dinner, and let me just start off with. I had an amazing encounter with Jacob he was amazing soul had a bright spirit very polite hard work! read more

So where do I begin? I have been a regular customer of this resturant for 4 years. After tonight's experience, I will not return. As I was driving thru the order taker walked up to the car in front of me and had his mask less face literally in their car window. Anticipating this was about to happen to me. I switched from my summer mask to my work place n-95 mask. Sure enough this kid was literally 12 inches from my face and I asked him to back up. This store has 10-12 kids working in very, very close proximity. The only young man wearing a mask was the cashier. The cooks were all maskless. When I inquired as to why no one had on a mask he said well I'm wearing one but the store no longer requires masks. I paid for my food parked my car and tossed the burger in the trash. To me it felt like the management and the workers don't care about each other's health or the health of their customers. Now I'm sure that there will be those that call me a Karen. I was not rude to anyone. I paid for my food. But I made the choice for my health to not eat the burger or fries. As I am writing this. I have my best friend in all the world sitting in the intensive care unit at the local hospital with COVID-19 or Delta or whatever you wanna call it. She was one of the first people to be vaccinated back in April. Covid is still around and it feels a bit like Russian roulette to not have a mask on. Esp. when you're working in a restaurant where are your coworkers are literally 2 to 3 feet away from you. And because of this lack of respect for your customers in and out. You have lost this one I will not be back. I typically went through your drive-through at least twice a month. I actually felt that your burgers are much better than any of the other in and out in the community. And I often look forward to getting my occasional burger with grilled onions and cheese at the spot. So sad to me that I am forced to make this choice to protect my health. You will be missed. read more

Went in through the drive thru last night and got this. The meat is clearly not cooked all the way and was not checked before handed out. I hope this doesn't happen to people often. Leaving a burger without pickles is one thing and understandable, not cooking the burgers all the way is unacceptable and dangerous. read more

In-N-Out Burger - Fast Food Near Me - Upland, California

The wait was 30 mins at the window. Compared to other locations service at the window/counter, this is way too long. The drive through line wasn't even that long. I received my order after the people that got there way after me. When I went to the window to check my order, the cashier said they just brought my order. One of the burgers wasn't even made as requested. read more

Place always have good hard working people and are accurate with the orders. Favorite location of all the Inn-N-Outs.

Worst In n Out I've ever been to. I've been to many locations around Socal and never waited this long. It took one hour to get a burger and fries. Then I asked for a cup of water and was denied because they ran out of water cups. I asked for a soda cup instead and was told they'd have to charge me for it. This happened on Sunday May 7th around 2:30 pm and I didn't get her name, but I heard the blond lady inside saying "no, we won't give it to them, make them pay for it". Very rude service. Is this how you treat your customers In n Out?????? read more

So pissed off at these employees. No care for food allergy!! I asked for no SALT on the fries and they put SALT on the fries, dip the fries back in the oil, drain them again with more fucking SALT!!!! I asked for no SALT on burger and the burger taste SALTY as hell! I watched them put the burger on the grill and didn't clean it off, which SALT was still on the grill. Crazy! You guys need to pay more attention to what the customers are saying. Stop putting SALT on my food! Read the review and do better. read more

The ability of In-N-Out workers to rapidly process even the most obnoxiously, unnecessarily complicated orders, communicate that to the cooks, and get it back to you without even a single detail missing is absurdly impressive. This location in particular I know puts up with a LOT of trashy people and the line is constantly down the street. Yet every time I eat here, it's legitimately perfect service with a smile. You'd really have to try in order to fabricate a bad experience here. Started typing this as I got in line and it's already time to pay. They are efficient as it gets. Treat them with respect! Especially during these blazing hot SoCal summers. read more

Just your standard In-N-Out (old school location) drive thru only with no inside dining room. The staff as usual is always friendly, they are open late, and everything is always fresh, made to order. Everything you would expect. read more

Great customer service from all the employees. They got my order right . The restaurant was nice and clean

Can never go wrong having In n out. Good food good service and good people. Ambiance is good and clean.

I usually drive to this location because the store on Indian hill always has issues. Today after spending about a half hour in line and 6 mile round trip, I get home and my burger is two pieces of toasted bread...WTF! read more

In-N-Out Burger - Cheeseburger Animal style..hold the burger, hold the cheese, hold the veggies and hold the spread. - Fast Food Near Me - Upland, California

One of the best In n Out locations we've ever been to! The double double presentation and taste is above every other In n Out. The manager and staff here are doing it right. Keep up the good work! You are the crème of the crop. read more