Extremely Disappointing Service Department!…read more We brought our Holiday Rambler to Byerly in June for several repairs, including a significant water leak near the door. After more than two months, nearly $4,000 in charges, multiple trips, and two assurances that the leak had been fixed, the RV continued to leak when it rained. What was especially frustrating was learning that one repair was supposedly tested by spraying water on the RV while supervising staff stood outside rather than inside checking for leaks. Eventually, we were told the problem was the awning over the door, the same area they claimed to have repaired during our original visit. We had recently purchased a separate and expensive RV from Byerly, so we expected a much better level of service and workmanship. Unfortunately, this experience has eliminated our confidence in their Service Department. Our Holiday Rambler is finally back, although we still don't know whether the leak is actually fixed. One thing is certain: we will not voluntarily bring our RV back to Byerly for service. Having an extended warranty that may require us to deal with this department in the future makes the experience even more disappointing. A message was left for the Service Department Manager, Steve, asking him to call me back in reference to a complaint about the service we received. As of this writing, he has not called me back. If I could leave 0 stars, I would.

People told me not to buy or use Byerly bc of the lacking service. I didn't listen. It's true, crap…read moreservice department. They Didn't know my camper was on site even though they gave me an appointment. Now two weeks gone since drop off and a simple fix is still not resolved.

First time purchasing an RV. Our plan was to just look around and then go to another RV dealership,…read morebut that did not happen. Our salesman Jim M. was awesome, very friendly, knowledgeable and informative. Could not have asked for better service. We are very excited to start our new travel journey in our home away from home. Thank you Jim and Midwest RV. Your Newest Happy Campers the Shaws

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.

Very nice people was a pleasure doing business with them and they were very knowledgeable about…read moreEvinrude motors and very helpful to help you. Make sure you get what you need to get your boat back in the water.

I highly recommend this location. All the employees were helpful, courteous and highly responsive…read more They made the purchasing process extremely tolerable. Everyone worked with me to ensure I was satisfied with the purchase. They were very thorough during the vehicle orientation. The Van was clean and no issues experienced during delivery. All questions I had to responded to in a timely manner. I would not hesitate to purchase another RV here in the future.

To say that I am unhappy with the customer service van city offered would be the understatement of…read morethe century. They have been absolutely awful. After showing up to an appointment (booked 2 months ahead) in Colorado, only to find they had not ordered my parts (I called 7 times to confirm they were ordered) I decided to go to the St. Louis location for future warranty work. St. Louis was just as bad as Colorado Springs. I dropped my rv off on a Saturday. Picked it up later that day. Turns out many of the jobs they claimed they completed were not done. So I had to spend that Saturday and Sunday (closed) in St. Louis unexpectedly. On Monday I dropped it off, picked it up later, only to once again find that half the jobs weren't completed. These include 3 separate recalls I was told to have fixed. I had scratched up the drivers side paneling and wanted them to fix it, on my buck obviously. The place they sent me, Paul's auto body, quoted me $13k and 20 days. I obviously declined. Ended up getting the work done in Florida for $3200 in 2 days. So what more can I say? I'll never do business with them again. I love my rv, a leisure travel van, but if the next time I'm ready to buy a new RV the only option for Leisure's is through van city, well, I'll find another manufacturer. I've never been treated so poorly. Just a horribly run business with zero respect for their customers.

My husband and I stopped in the shop to "just look" and maybe do a little future new bike…read moreplanning... I was very impressed with how clean the place was and how helpful the staff was! One employee, Tom Joseph, was extremely helpful and knowledgeable! Didn't try to pressure us into anything and provided several different options for us! We didn't get that at some of the other shops... guess who will coming back??

Been with Docs for 26 years! Gateway, in the day was great as well. Not StL. HD. The work order…read moreestimate was a joke as far as being nickeled and dimed. Bordering on disrespectful to a longtime customer. Expected fair not free. Different culture for sure. I'm taking my business elsewhere. Too bad for them as I was sincerely thinking about a trade in for a newer bike. Not there. Wow, their loss.

I called Mike at Besisinger's for a safety inspection to see if they could fit me in same day and…read morethey were able to after lunch. Everyone was very friendly, knowledgeable and quick. I would recommend this place for services and when the time comes will most likely buy my next set of tires here.

I called Bessinger's to make an appointment and they put me on their calendar as soon as they…read morecould! When I arrived for my appointment, they were right on time. After my appointment, they were great with repair recommendations as well as transparent about pricing. I will be coming back!

We had the best experience. Our old cart wasn't working , I called , they quickly flat bedded it…read moreto the shop to see what was wrong . They told us our options , answered our many questions we decided on a new cart . We traded our old one , and drove off with our shinny new one . Give them a call . Best service . Answers phone or text in a timely manner .

Joe is fantastic. He has basic models of gas and electric carts. You tell him what you want on…read morethe back end and he gives you a price. A week or so later, your personally customized cart is ready for pick up or delivery! You want custom wheel, no prob. U want a stero system, no prob. You want a high lift kit, no prob, you want anything, no prob! WOW. He is the real deal. I'm writing this a year or so after we bought our cart, we had a mechanical issue. Joe showed up, towed it to his shop. Fixed it that day and returned it to us. can complain about that kind of service? If you want a fantastic gold cart, with exactly want you have dreamed about. Talk to Joe. ThanksJoe. We are so glad we met you. And bought a cart from you. Take care

I didn't have to drive 800 miles to buy a golf cart but I did and I'd do it again. I literally…read moreshopped Galveston to Myrtle Beach for a deal on a refurbished cart. I saved at least $2k on the exact cart I wanted and Tim made everything smooth as possible. I don't think I'll need another cart for a while but when I do, I'll shop here first.

I purchased a golf cart from here yesterday, Matt was extremely helpful and answered all of my…read morequestions. I went during a slow period and was relieved to not be instantly descended upon by commission-hungry sales people. I experienced a respectful and patient sales person (when I was ready) who was very candid and helped me find the cart that will work best for me based on my needs and desires. Even before I signed the paperwork, they made an adjustment to the cart that I pointed out during the test drive. The turn signal switch was sitting a little farther from the steering wheel than was comfortable for a short person like myself. They immediately adjusted it and asked me to try it out again to make sure. Once decided, the buying process was smooth and I was given plenty of time to read through everything (I am one who actually reads terms and conditions) and address any and all questions/concerns. Matt even looked up my little trailer that I want to use to tow my kayak to ensure I had the correct hardware to hook everything up. So far, I am extremely pleased with my transaction. I expect the cart to be delivered in the next week or so I will likely update after delivery. Update: The promised date range that I expected to receive a call to schedule delivery came and went without any contact. Two days later, I called to inquire about status and was told an accessory was ordered and out for delivery. I was assured that the part should be in on Friday or Monday and I should expect a call Monday or Tuesday to schedule delivery. It is now Wednesday evening and still no contact. I called and left a message. Due to this lack of communication, I am removing a star from my review. Based on the expectations set by the sales person, delivery of my cart is now more than a week late with no update from the sales team.