I don't appreciate that 14 months ago you did not submit the bill to our insurer and told my wife…read morewe were not covered and I had to pay which I did so my child would get her eyewear. Prior to making this appointment verified our coverage with them but again they did not process it and have stuck me with the burden of filing both claims. I work long hours why am I having to take care of insurance processing? Turns out you or they had a date wrong and made 2 services w/in 1 year period. Also, you cannot email a payment so, a la 1985, have to give over the phone or drive there. Then was told by CFEC employee, Eric, in very condensing holier than now voice, that he couldn't deal with me because I "was upset". You can get better service, especially insurance processing elsewhere.

From start to finish, great communication! Easy to set my appointment and once in there didn't have…read moreto wait long. Everyone was very friendly and the doctor was very attentive and thorough. Prices are very reasonable as I have gone to a discount vision place at a supercenter and this was very comparable to the prices there. Will definitely be back and feel I have found the right eye care team. Was notified in a timely manner when my eyeglasses were ready and there was much selection, highly recommend!

Had a great experience at Vue Optical today . staff is very warm and professional. The choices in…read moreeyewear are exceptional!

For starters, Vue Optical describes itself as a boutique eyeglass shop with independent designer…read moreframes. That's a bait & switch. Few top designer lines, and those they list on their website - like SALT. - they have in barely a handful of styles. They also use some funky lab, and first filled my RX (from an ophthalmology office in town ranked on the "Top Doctor" annual list) - without my approval, I'm all about brands - with some no-name label that was awful. Vue said they couldn't offer Zeiss lenses, the very best. And then when we agreed to try Hoya (or was that Shamir?), it was done by the same lab! With the $1k "office" progressive eyeglasses I bought from them last year, I should be able to see clearly from 12 inches to about 20 feet. Make that 8 ft, barely. And I get headaches and sleepy trying to read closeup for more than 30 minutes. Plus, super frustrating on top of that, the AR anti-reflective coating is obviously of such cheap quality that it's almost impossible to get rid of the smudges - even with those special eyeglass cloth wipes or washing with dishwasher soap. The shop is pretty, and the 2 saleswomen are lovely. The woman who sold me the frames and lenses sent my eyeglasses back to the lab 2x to "fix" them. I accepted them finally because it was embarrassing, and despite her politeness and seeming patience, I felt like a nuisance and flake. I greatly regret not being more assertive and demanding a refund. I'm 67, and have worn progressive eyeglasses 30+ years. I've bought in my former towns - NYC, Philly, SF, LA. And I've never ever ever had a problem, much less this maddening experience. Ok, I've got to stop. I'm getting sleepy from typing close-up. I'm giving 2 stars for the pretty shop and nice saleswomen. And I don't like to totally slam a business. But I'm certainly not coming back here.

I've been going to this eye doctor since I was nine years old and have always had a great…read moreexperience! They are super professional and helpful. Anytime I have an eye infection and need to come in for an appointment they always fit me in. They're the best!

I had a wonderful experience with my eye & contact lens exam here. Everyone was professional, it…read morewas quick, and thorough.

Professional but still friendly. You don't feel rushed out the door. All my questions were answered…read morecompletely.

3-March-2024: Went in to purchase a new pair of prescription sunglasses and repair an existing…read morepair of Costas prescription glasses that I've had for three years. Despite not purchasing the Costas at Hathy, they were able to get Costa to provide a replacement pair and swapped out my lenses at no cost. I primarily worked with Nick, who was knowledgeable and super helpful. The entire staff was friendly and did a great job. They also have a large selection of prescription sunglasses from Maui Jim, Costa, and Bajío. My overall experience was excellent and I'm definitely coming back to purchase my next pair of prescription sunglasses.

My fiancé had broken her only pair of glasses and we only have days left before we leave the…read morecountry to get married. I had asked the owner if there was any way to replace both legs for now until after we get back into town. He said he could, but the design of the these glasses were poor and they may brake again. His recommendation was to replace the frame to something more durable since my fiancé tends to break glasses often. He looked all over his shop to find a nice frame that may fit the original lenses because getting new lenses for the specific script she has would take a week and a half. During this time him, his wife and I chatted up until he handed me a case with new glasses. I was shocked he was able to save the lenses and get the job done so quick! I asked how much? He said it's a wedding present.. I nearly cried.. shook his hand and his wife's.. and thanked them again, but it still doesn't feel enough. Thank you again Clinton and Kelly! You've touched my heart with kindness in a way I haven't felt since I was kid. A merry wedding present indeed. I'll see you two in May for my own pair of glasses once I get my script :) Highly Recommended. Come and Support this Local Family Owned Business.

I had an outstanding experience with Davalt Optical. I live in Chile and needed to get new glasses…read morefor my old frames while visiting FL. I had a very limited window to get them made before returning to Chile. They went out of their way to assure a speedy turnaround. The complication was that i wanted progressive office glasses, however my prescription was not correct for progressives. Although not the fault of Davalt Optical, Kelly offered to remake them with a new prescription, if i never got used to them upon return to Chile. She even followed through with a phone call to find out how i was doing with them. She reiterated her offer to remake them at no additional charge. She asked when i would be returning to FL to which i said by the end of the year, however in reality, I was unable to return until the middle of February. Kelly assured me that would not be a problem. I brought my old frames to them and a week later she called telling me my new glasses were ready. I went to pick them up a couple days later on Friday. I did not realize they closed early on Friday, but when i called, they told me they would stay late waiting for my arrival. This is the kind of customer service that is sorely lacking these days. Ohh I almost forgot to say, the new glasses were perfect. I highly recommend Devalt Optical. They do great work, are super professional, very nice people and offer customer service like no other optical service ive ever experienced before. I give them the highest rating possible

I've had nothing but an amazing experience here! I called and spoke to Ruth Anne and she was just a…read moredoll. When going into the store we were helped by Ms. Karen and she was so helpful with answering questions about my sons first pair of baby glasses. She just had that genuine kind soul that made you feel she truly wanted to make sure you had a great experience when buying glasses and she was so patient with my one year old. As my son grows we will be forever customers. Such amazing employees!!! As a glass wearer myself of 20 years, I've never had a better experience!

My family has been going to Bob Ham for years. Everyone that works there is always very kind and…read morehelpful. Dr. Merritt is extremely friendly and always answers all of my questions, and is patient with me when I can't decide if 1 or 2 is better. They also have a wide variety of glasses and sunglasses in the store as well! Ranging from designer to cheaper options. The last time I went, they made sure I knew exactly what I was going to have to pay after insurance whenever I go and pick up my contacts. I was glad to not have any surprises! They also typically have my prescription in trials which they always offer while I wait for the new prescription to come in. They recently moved to a new location which I like much better than their old one!

Baymeadows Vision Center has a very professional team on staff. They remember their clients and…read moreunderstand your need to complete your visit on time if you need to return to work. However, they never rush you they take their time to understand your needs and ensure you get the best of care. If someone is looking for a staff that cares about your vision, and is willing to take the time to listen to your needs, I encourage you to set-up your next vision appointment with Baymeadows Vision Center. Dr. Brown and her staff provide you with state of the art vision screening, and personal attention to meet your vision care needs.

My 8-year-old daughter had an emergency after my toddler accidentally poked her in the eye and…read moreended up scratching her cornea pretty badly (we only found out later). She was screaming and panicking. She's normally a very calm child, so when she reacts like that, I know it's serious. Long story long, since this office was very close by, I rushed over because in an eye emergency, an actual eye doctor--with the proper tools and machines--is much more effective than a general ER. By the time I got there, it had been almost 30 minutes and she still couldn't open her eye or see, so I rushed inside. They were closing in 5 minutes, which I understood, but the very first thing the receptionist said was, "We're closing." I quickly explained that my daughter was crying in the car, couldn't open her eye at all, and I was extremely worried something serious had happened. I told her I was willing to pay anything for a quick consult. She politely said she would check with the doctor. She came back shortly after and said the doctor was set to leave soon, and couldn't see us since they were closing, that we should go to the hospital. I completely understand having closing hours, but when you're a specialist, and you hear that a child has an injury directly related to your field, you would expect at minimum a brief look, a quick assessment, or even some reassurance. Instead, they didn't even step out to see my child or offer guidance. They simply didn't care. For a practice that presents itself as a medical office, refusing to even glance at a pediatric eye emergency is incredibly disappointing. It's like a lifeguard who's off duty--seeing someone struggling in the water--and choosing to walk away. Of course you can do it, but is it the right thing to do? Even if you can't perform a full evaluation, basic human and professional duty would tell you to at least check if the situation is dangerous. I would never spend my money here with doctors that could care less under an emergency. I would not recommend them to anyone either. Maybe in the future the can do better. We did go to the hospital, they rushed us in, and then we followed up with a caring clinic (ponte vedra eye associates) the next day with a specialist that didn't even see kids but still saw her (God bless her) as the pediatric specialist downtown only had availability in a few days.

The staff is very friendly and helpful. They went out of their way to assist me. They did not…read morehave a licensed optician on site on a Sunday so I had to return on a week night.

The extra fees at Visionworks are beyond ridiculous…read more First, I was charged an additional fee simply for using a credit card to pay for my eye exam. Visionworks is a huge company, so charging patients extra just for using a credit card feels unnecessary and frustrating. Second, I was told there is a $50 charge for the Optomap, and it felt like patients using insurance are being pushed toward paying for this service. If you want traditional dilation instead, appointments are apparently only available on Thursday afternoons. Making dilation available during such a limited time makes it very inconvenient for patients and makes the $50 Optomap seem like the easier option. The technician explained that many patients prefer not to be dilated, but I feel this may also be related to productivity and scheduling since dilation can take more of the doctor's time. Dilation is still an option, but limiting it to such a small appointment window makes it much less accessible. We already pay for vision insurance with the expectation that covered services will actually be reasonably available to us. Patients should not feel pressured to pay for an additional service simply because the covered alternative is intentionally difficult to schedule. I wish Visionworks would make dilation appointments more accessible and reconsider adding extra fees, including credit card fees. After paying for insurance, having additional unnecessary costs added on makes the entire experience even more frustrating.