I went to Integrity to have a tire repaired and for an oil change and tire rotation. I had contact with four employees and all were very helpful. Customer service is definitely a top priority. I dropped my car off and they sent me back to work in a Lyft. I was very pleased with the work and the price. Highly recommended. read more

NEVER go here!! Customer service is awful!! After they changed my oil (twice) the car stalled on the freeway and smoked; oil leaked out twice at 2 different locations and car wasn't drivable. They didn't care/don't car and never fixed whatever they messed up initially. The manager Luke never followed up even after my car was towed to the dealership to get a new engine. I was 2 weeks without a car (which greatly inconvenienced me).......no offer by Integrity to pay for a rental. Finally got a loaner car at the dealership; took a month to get my car back. Today we called to get a refund for the work done/not done. I hold them responsible for messing up my engine. read more

I was able to quickly show my insurance and get my maintenance check done for less than $20 with insurance. Very kind too!

If I could give a one star review I totally would JUSTIN there's the one that I worked with I came in to fix my AC and initially they told me it was just empty It's a brand new car. I've had it for less than two years not even 40,000 miles on it. Told me they didn't find a leak. It wasn't the compressor. Next day they told me it is the compressor and then they were gonna charge me another $1200 for Keep in mind they already charged me over $500 to refill the Freon And a day later, it's empty I asked her for a refund and they said it's not their fault that they missed that was the compressor even though they said they did a diagnostic test and said it wasn't the compressor Absolutely horrible service disgusted shouldn't go to. I would never recommend ever again. read more

I have no idea how this place has four stars. First I'll say everyone there was nice to deal with except for Al. I brought in an older car with a known engine oil leak. The repair should have cost about $800 but quickly jumped to $3500 with all of the things they said need to be fixed (which included brake issues). All I wanted fixed for now was the oil leak. That ended up being $2,000 with all of the extra things they "found". Al called and was extremely condescending and rude that I didn't want to spend the full $3500 and started to mansplane to me that brakes are important. $2,000 later the car is still leaking oil. I brought it back and Al basically told me that I was wrong, it's not, and I needed to drive it 40-50 miles to burn off residual oil. (I paid for them to clean the engine but whatever) A week later it was still leaking so I brought it back and shocker, they found "another" leak. $2,000 more in labor alone. I opted to not have them touch the car anymore. Bottom line is they charged me a large amount to fix a problem that wasn't even the problem. And then they tried to come after me for more. I have zero faith that they can correctly diagnose anything and just try to get as much from you as they can without actually fixing anything. read more

Been using Integrity 1st for oil changes, tire rotation, state inspections etc for a while now. Transparent pricing. No upselling. I'll keep going back . read more

It is easy to book appointments, approve repairs, and pick up. We signed up for the membership because we have 2 cars for maintenance and service. read more

We have been using Integrity 1st in various Plano locations for years. We have had a number of issues here before but management took care of them and made it right. I have given them 5* review for that effort and want to continue to give them high score. But not this time when I brought my wife's care in for an oil change. 5 minutes after appointment check-in, a tech came out to take my car into the bay. But after 90 minutes of waiting, I had to ask the service advisor if I needed to get someone to come pick me up and he said no. Having customers with appointment waiting for nearly 2 hours for an oil change is not acceptable. The excuse offered to me was that my Mercedes oil service reset system was finicky. If that was true, I doubt that they have trained and experienced technicians working there. read more

Integrity first automotive is the best place to get an oil change and Leo is phenomenal. He knows his automobiles and is fast and friendly. Super friendly staff and they don't try to add lots of other charges. They are honest and I will be coming back here every time now! They won me over. Leo especially! read more

I've been coming here for years now to get my state car inspection done. They are timely and affordable. Excellent customer service. They offer drinks and snacks while you wait for your car to finish. I wouldn't trust anyone else to get it done! read more

Right from beginning, the diagnosis alone was $$$ Over priced , I have diagnostic done before a couple times on previous vehicles so indeed this automotive shop def top the charts with the Price sky high , other than that seemed like a nice ran business and the staff/employees as well were kind and helpful read more

Integrity 1st Car Pros - The destination/location/address from referred friend - Auto Repair Near Me - Plano, Texas

AL and Rubin run a great team here, friendly, polite and quite knowledgeable...Five stars

No integrity. They will lie to you to push billables. Had my Jeep worked on here when they first opened. The transfer case bushing ($5 at auto-zone) fell off and needed to be replaced. They instead replaced the whole assembly for $500. When I went to the dealership, I told them what happened and they were laughing so hard. They said if I had brought it in to them they would have just charged me $10 for the part and popped it on right then and there for free. I went back to Integrity and confronted the manager. He said "the computer told us to replace the whole thing." Stay away. I now go to Brakes Plus and get much better service. read more

I have taken my car into this location several times, and they have always been great to work with. My check engine light is on, I brought it in, and Luke did an awesome job of keeping me updated on my car throughout the process. He went through all of my options but understood my circumstances and was never pushy to do additional work. Awesome job as always! read more

Absolutely love Integrity 1st. They are my go to maintence mechanic. And they never upsell you which i love.

The team at integrity 1st automotive is the best! They truly care about their customers, and they providing incredible customer service from the team at the front desk to the technicians working on the cars. There is no other Mechanic that I would go to in the area thank you integrity 1st team! I appreciate you! read more

I got quotes from 5 shops. This was the only one that requested to see my car before quoting me for the most drastic fix. While I ended up needing this more drastic solution, the final cost of work here (plus tire rotation and oil change) was still over $100 less than the next cheapest option. They took me to my car and showed me the broken part, and explained exactly why they couldn't repair it and a replacement would be necessary. I would recommend this shop to anyone, and I plan on coming back. read more

Front desk workers are nice, but I don't know how their technicians are. I brought my vehicle in for an engine misfire check and after getting the diagnosis I decided to just bring vehicle home to do the work myself. Up to this point I've had a good experience. Once I brought my vehicle home and decided to work on it I saw a lot of items not put back together correctly and some of screws are missing. I'm glad I didn't pay for their service. Car repairs are high already. I would rather not have more vehicle issues due to everything taken off/put together not incorrectly. read more

Of course Texas roads have everything so I have been trying to find someone to plug a tire that "had time" or could work with my work schedule... found it! The guys at Integrity did just that! Not only weee they kind and efficient but they were just great to work with. I got my car running with no issues and found a place to bring my car for any repairs that I can trust. Thank you Lester! You and the team were fantastic! read more

I received great service from Nick and Lester at integrity auto on our 2010 Mazda 3. When the car was unable to start they helped get it back on the road quickly. read more

Friendly and professional staff. The front manager Al possesses a great customer and prompt service. He helped me with getting my S550 inspected and got me out on the road in no time. I will definitely come back again and highly recommend this place for prompt and courteous service! I also enjoyed their English black tea!! read more

I absolutely Love this place!!! Lester was so helpful knowledgeable and professional! Im so glad i found this place! The reviews are true! Got my Check engine light resolved and my vehicle serviced after repairs. Price was fair for the service! Nice facility and staff! Will definitely return. HIGHLY RECOMMEND this place for your automotive needs! Thank you again Lester! read more

First time customer! I came here for an oil change since they have such wonderful reviews! Boy were those reviews right! I am beyond impressed with the customer service here, I instantly felt welcomed. My husband and I will be returning for all our car needs. read more

Integrity 1st Car Pros - Auto Repair Near Me - Plano, Texas

I have been taking my vehicles here for years! We have returned because of the friendly service and straight forward price quotes and efficient repairs. They take notes and pay attention to detail when it comes to inspection and evaluating your car to ensure the best of Care. Al and Lester have been taking care of four of our vehicles! come honest service and stay for free coffee and a chair massage. there is a kids activity corner and free chips and drinks to keep everyone happy. read more

These guys took care of a repair on my daughter's car that my ex-wife's mechanic completely missed when he turned the car back over to her. My ex-wife's mechanic gave the car back with the check engine light on and told her everything was fine and not to worry about the light. Unfortunately everything was not fine and the radiator fan had gone out on the car. My daughter tried to drive the car and couldn't get it up to freeway speeds however she continued to drive it until the car finally shut down. My ex wife's mechanic gave an obscenely high quote for the repair and my daughter reached out to me. I had the car towed to Integrity 1st and took care of the car and fixed the issue. THANKS Integrity 1st!! read more

Love this establishment. Wish I found earlier while living here. The value of each service I got here and the time everyone took to talk with me is amazing read more

Excellent, quality work done by a friendly, professional team. Clear estimate of work needed and digitally provided for prior approval. I highly recommend!! read more

The service at Integrity is amazing! Would recommend for anyone that has any car issues

I love coming here! They always take care of me. From the integration with the CarFax Car Care app to the handwritten notes and text reminders, it's been a good experience. read more

This location is absolutely incredible! It has a beautiful lobby, the employees I interacted with during my oil change today and also my state inspection were so professional, polite, and just some of the best customer service I've received at any kind of car shop. I first came for an inspection without an appointment and was shocked by how fast they completed it! I scheduled an appointment for an oil change for today, and WOW WHAT ANAZING SERVICE!! Al is just the sweetest man, and was so helpful and even remembered my name and face after only seeing me once! He also already knew I was in there for my oil change, these people CARE about their customers and that's so rare when it comes to mechanics. I definitely will be using this place from now on for my car needs! Highly recommend! :) Joseph was another employee who finished my payment and he was a cheerful, happy person that just emanated joy and was so informative and nice. If you've been looking for a place to take your car, look no further!! You will not be dissatisfied read more

Integrity 1st Car Pros - THEY LEFT A THANK YOU CARD ON MY DASHBOARD, INCREDIBLE TOUCH - Auto Repair Near Me - Plano, Texas

Definitely felt like I was upsold. Got brakes/suspension inspection done and that took almost 2 hours. Was told that I could come over when the car is mounted up but ended up getting conflicting information from the desk staff instead. My car's issue is just a very minor steering wheel pulsation when slowly braking so I thought I can just do rotor resurfacing but they ended up quoting me for a full rotor/pad replacement and a couple other services that I thought I didn't need. Hardly felt the "Integrity" on this one. Take your business somewhere else. read more

A good experience with Integrity 1st.... I tried these guys again because the location is super convenient for me. Last week I took it in so they could replace the thermostat for me. I did not want to do this on a Lexus RX350 because the thermostat is in an incredibly inconvenient place (remove the tire, etc...). They did a great job inspecting the car for issues. I identified some minor problems, but nothing significant. They did find a leak in the radiator so they would not replace the thermostat without replacing the radiator. They wanted a too much to replace the radiator, but they did a great job with the inspection. I spoke to Erik (Eric???) and he was super helpful. read more

Hands down best customer service experience I've ever had. Ever. Dave was so kind and personable. He explained everything that was wrong with my Honda CRV and the timeline of needing it to get fixed. I honestly don't care if somewhere offers to replace the alternator and brake pads for cheaper- I'm coming back to this place because of the service I received today and Dave's honesty. I really appreciated their help. read more

brought my car in for a last minute oil change and reuben was able to fit me in immediately - thank you so much!

To start off, I'll say what's good about this business: It was clean in the outside waiting area. It was really spacious actually too and had a TV and refreshments for the meantime. The manager was welcoming and made me feel like he had my best intentions in mind. The hours were fair and the shop was located right next to one of the best Gyro shops in the City: Gyro Shop. Now to the bad: So i towed my truck in to get a diagnostic for a "loss of power after start" problem (DO NOT TOW YOUR TRUCK TO SHOPS IF YOU DONT KNOW THE PROBLEM, THEY WILL MAKE UP SH**) and the guy on the phone was seemingly friendly. He told me what the diagnosis fee would probably be which was somewhat near the mark. My truck's RPM since I got it was always around 900, which is why When I replaced my battery just the day prior, I was confused as to why it was 600rpm now. This was the WHOLE point of me getting a diagnostic. The vehicle started and ran. I did not need work done whatsoever. Guess what they tell me a day later when I get there I try to pay for my diagnostic? THEY ARE ALREADY IN THE MIDDLE OF A 150$ JOB! What? Why send me a list of approved s*** to do if you're gonna approve stuff on your own and do it anyway? Does Disapprove in Plano mean Approve? I left with almost a 300$ fee for JUST a diagnostic because of this tomfoolery. And guess what? That service they did changed nothing at all. It's still getting the same mileage, 600rpm, everything. Do not tow your vehicles to these people. They will sign off without your permission and take advantage of you with a smile across their face. And here's a sweet bonus: I just got my starter replaced 2 years ago and the guy said it was the starter and it was gonna be a intermittent problem. I've drove this truck for 90 miles now from work to here and started it over 20 times since then and not ONCE did it not crank. And they wanted 1200$ for this "problem". Integrity first, really? And they think I'm coming back here for a "free" oil change. You guys sure it's free and not gonna charge me to fix a problem I didn't sign off on again? Maybe a need new calibers or rotors? Smh. read more

Integrity 1st Car Pros - Auto Repair Near Me - Plano, Texas

Since using Integrity, I never felt pressured to repair anything. They always perform a full inspection to let me know of any potential maintenance or repairs that will be needed. Perhaps that is what others have complained about in their reviews, thinking they are being upsold. I never felt this way. I would rather know when something needs to be fixed and fit it into my schedule and budget. They also get the job done much more quickly than the previous shop I used to use. Their pricing has been very fair and they have provided rides to and from our home. When short-staffed, the manager paid for an Uber ride for my son to get home. The staff has been very nice and friendly, and when I have waited on my car, they offer cold drinks and a funny prank show on the TV. All around great service. read more

Fast and professional!!! Thank you!!! Great!!! I will be back! Quick inspection and no appointment necessary!

I went for a inspection and they got right to it when I arrived for my appointment. They didn't try to sell me on other things and just did what I asked for! read more