Eris Rose was very knowledgeable and extremely helpful when it came time for me to buy a new family…read morevehicle. She found the perfect lyriq that fit my family's needs with a new baby and our financial needs as first time car buyers. She was also very helpful explaining all the new tech to my husband and I. I was hesitant on purchasing an EV because it seemed complicated, but she walked us through step by step. I LOVE my new lyriq and so does the entire family. I will definitely buy from Eris on any future vehicles!

I have purchased vehicles from Cavender Cadillac before, including my current Cadillac, so I…read moreexpected another positive buying experience. Unfortunately, because of one sales manager, this will be the last vehicle my family ever attempts to purchase from this dealership. We visited the dealership on Monday, and our salesperson was absolutely wonderful. She was friendly, patient, knowledgeable, took us on a test drive, showed us multiple vehicles, and followed up exactly as she said she would. She deserves five stars. Unfortunately, everything changed the moment the sales manager became involved. We had been negotiating on two vehicles. When I found out one had over 2,000 miles on it, I decided to purchase the other one. Suddenly we were told it had already been sold. When I questioned how that was possible while we were actively negotiating on that exact vehicle, the story immediately changed. Minutes later they called back saying it actually wasn't sold after all and that I could buy it if I got there before closing. At that point, my trust in anything they were saying was already gone. The worst part of this experience, however, was the sales manager. I have never been spoken to by a business professional the way this man spoke to us. From the second he got on the phone, he was arrogant, disrespectful, and completely unwilling to listen. Every time we tried to explain something or answer one of his questions, he talked over us, interrupted us, and raised his voice. He wasn't having a conversation--he was talking at us. It didn't matter what we said because he had already decided he wasn't going to listen. From the very beginning, we explained that we finance through our bank in Wisconsin. We purchase multiple vehicles every year, and we understand exactly how the financing process works. Instead of respecting that decision, he repeatedly argued with us, insisting we needed to finance through them. He even told us we couldn't buy the vehicle unless we financed in Texas, despite the fact that my current Cadillac was purchased in Texas and financed through our Wisconsin bank without any issue. He repeatedly made comments implying we couldn't afford the vehicle or didn't have enough money to put down. Those comments were insulting, unprofessional, and completely uncalled for. Several times during the conversation he arrogantly stated, "We sell three cars a day. We don't care if you buy one or not." He also continuously tried to pressure us by saying another salesperson had someone ready to buy the vehicle and that we had to get there before they closed to sign paperwork. It felt like one pressure tactic after another. What frustrated me the most wasn't that we couldn't reach an agreement. It was the complete lack of respect. We were treated as though our questions were an inconvenience. We were talked over, yelled at, interrupted, and belittled throughout the conversation. At no point did this manager show any interest in listening to us or earning our business. My family owns a successful multi-million-dollar business in Wisconsin, and we purchase vehicles on a regular basis. We know how buying and financing works. We have worked with many dealerships over the years, and I can honestly say I have never experienced customer service this poor from anyone in management. We ultimately chose to walk away--not because of price, not because of financing, and not because of the vehicle. We walked away because character matters. Respect matters. Integrity matters. This manager demonstrated none of those qualities. The salesperson was excellent, and I genuinely feel bad that someone like her has to work under a manager who treats customers this way. One manager cost Cavender Cadillac not only this sale but every future purchase our family would have made there. Based on this experience, I cannot recommend this dealership to anyone looking for a respectful, honest, and professional buying experience.

Such a GREAT experience here and would recommend this CarMax to everyone! I did most of the…read morepaperwork online so it did make it easier when I got there. We were early to our appointment but Leo helped us as soon as we came in, he had multiple customers at the moment but was putting the effort to help everyone as much as he could! They were short staffed so it did take a little longer than it probably would've but everyone there was apologetic about the wait time and you could tell they were doing what they could! I'm so happy with my experience and will recommend this location to everyone now!

Mikaela in the business office single-handedly ruined my life. I paid over 8,000 for a down payment…read moreon a vehicle I was asked to return, upon returning the vehicle Mikaela and Jerry informed me that the only way I would be refunded for the down payment is if I allow them power of attorney to sign my name. Mikaela personally cancelled the refund of my deposit and is informing me that she doesn't have a manger on site. So either she the one managing the location or shes lying.

Getting the car in for a 5k service today. The Mummy is playing in the Customer Lounge. Whatever…read morehappened to Brendan Frazier? Happy Motoring.

I was treated with such care at World Car Mazda North. I appreciated not only Cody Goodwyn's time…read morebut his genuine support and patience throughout my day of purchasing my Mazda 3. Very low stimulating music. I also appreciated how each dealer wasn't trying to fight over which person gets to me first. The coffee could be better, otherwise very nice and clean place! (I came to this place before I even read reviews about this location because I was just shopping around, but i definitely would recommend Cody Goodwyn as your dealer. My sister and I both left with a new 2026 vehicle) I also want to add that for the financial part of the process you will be taken to Kia next door, I just didn't really like that part of going back and fourth from one building to another.

I bought a used CPO truck from Jordan. My salesman, Tim Lee, was very attentive, knowledgeable and…read moreengaged in the whole process. I've bought a dozen cars in my time. Working with Tim and the managers at Jordan definitely ranks up as one of the best sales experiences I've had. There was an issue with possibly not driving the truck off the lot that day. Tim, managers, and repair people worked to ensure I drove off in the vehicle I wanted. I highly recommend Jordan, Tim Lee and the whole team. It was a very positive experience.

I recently had the pleasure of purchasing a 2024 Ford Bronco Badlands and I had to share the…read morewonderful service I received. From the moment I walked in, I felt so welcomed and valued as a customer. William Dee, our salesman, was so knowledgeable and attentive to what best fit my needs/preferences for a new vehicle. He took the time to explain features and options in a way that was easy for me to understand, making it a stress free experience. I appreciate Jordan Ford for their transparency and honesty in pricing with no hidden fees or surprises. I absolutely love my new Bronco Sport! It is everything I had hoped for and more! If you're in the market for a new vehicle I HIGHLY recommend visiting Jordan Ford and asking for William Dee. You will not be disappointed!!!

Recall repair and oil change. Ended up with a tire purchase too. The service advisor was great…read more Even the manager stepped in to ensure I was getting helped. Work done timely and with photos. Reasonable pricing. Fast turnaround around. Why only 4 then? 3% charge if using credit card. Which most people do as who carries $600 around ? Many charge 3%. BUT here's my rub - No accounting - dealer claims I paid cash for the repairs and charged me 3% - that means they don't claim the 3% as income AND I can't claim the 3% as expense. My receipt does the repair work and cash paid - not the extra $60 for processing. Moreover they said the debit card is not subject to the 3% charge. Why? Same processing service. Finally - they don't tell you up front - which is something the service advisor should do out front. Heads up to the 3% or use debit card - or get the cash. I would have saved $60. Seems like a little bit it's really not. Bit not enough to lose more than one star

Very disappointed with the service I received. When I picked up my car, there were a lot of leaves…read moreinside, which makes me question how well it was cared for while in their hands. On top of that, my A/C is now making a noise that wasn't there before. I received a text that my car was ready, so I arranged to be dropped off -- with an infant -- only to end up waiting another 30 minutes once I arrived. That was incredibly frustrating and inconvenient. To top it off, my passenger seat was completely leaned back, like someone had been relaxing in my car. That's not only unprofessional, it's unacceptable. I won't be going back, and I wouldn't recommend anyone get their car serviced here.

I bought a car at the at the north I 35 location. While in the process, they answered every phone…read morecall every text within minutes. When I got home I found I had missed a small crack in the headlight housing. I thought I was OK since I was manufacturers warranty as well as an extended warranty that I purchased. The Kia dealership says no because it was caused by an outside influence. Now enterprise won't answer my texts. Weird how that works. Now I am out 1200 bucks for the headlight.

I cannot say enough good things about Claudia and her team at Enterprise Car Sales. My husband and…read moreI had been looking for a Prius to downsize and get a ride that was more fuel efficient. The car was in mint condition, and they immediately went off to fill up the tank and wash the car as we were going through the paperwork. Claudia was exceptional in walking us through the process and giving sound suggestions on warranties. Her manager (I can't remember his name) went above and beyond to negotiate the best interest rate. Great experience and incredible customer service. We will be back when the time is ready to purchase another vehicle.

Autumn she was a honest and very informative sales person working with me to get the best deal…read moreremotely possible

I bought a 2025 Nissan Kicks last year and recently received a notice for recall on it. I…read morecontacted the service dept to get the recall addressed and was told to br:ing the car in on Wednesday at 9am. I asked if the work would be done in one day the person on the phone assured me that would happen. Big surprise...the work was not done that day. I called and left three messages for Angelo in service and never received a call back to get an update on the car. Finally, at about 7pm Wednesday evening I was able to speak to Chris who was very apologetic but informed me that the car had not even been looked at! Chris assured me that the car would be ready so I could pick it up on Thursday morning and be out of the dealership by 9am. I should have known better than to believe that but ok...benefit of the doubt...I tried to have faith. I was told by Chris I would get a call by 7:30am on Thursday to arrange my ride from home to the dealership. At 7:45am I made a call to the dealership and spoke with someone who told me they would not be over to pick me up until almost 9am. OMG!!! When I finally got to the dealership, Chris wasn't there and Angelo was nowhere to be found. At about 8:45 Angelo appeared and I was informed that they had still not started working on my car. REALLY???? Finally at almost 9:30 I got the car. However, because of the delay I wasn't able to help my elderly neighbor get to their doctor's appointment for which I was supplying the ride. Nice job Nissan! I wonder if dealership service departments will ever stop making promises they can't keep...