If I could give a 0 I would... We thought we were in good…read morehands when Lynch came highly recommended from the previous homeowners of our new house. We even abandoned our go-to carpet store to follow their glowing recommendation. We should have seen the writing on the wall when our installation date was delayed 3 weeks. Suddenly we went from carpeting an empty house to working around all of our belongings after a move. They offered to "wave the furniture moving fee." Apparently, this meant scattered our belongings throughout the entire house and not returning them to their proper rooms. This could have been brushed off as a simple annoyance, but the clean-up portion of their installation work was nonexistent. Chunks of carpeting, tack board with exposed nails, and over 100 (yes, I counted) carpet staples were left strewn all over our home. When I called them to discuss concerns, they insinuated I was over-reacting and "fuzzies" are to be expected after a carpet install. No matter how much I described the debris, the comments continued that mild fuzz is part of the installation process. After FOUR HOURS of emergency clean up and one broken vacuum, my husband and I felt comfortable allowing our two young children (3.5 and 14 months) to actually walk around our home. This is my first ever review on a company. I believe in giving people the benefit of the doubt, supporting local, and communicating through challenges. However, when you create a dangerous environment for my children and then tell me I am over-reacting without care beyond collecting your paycheck, the situation shifts. Please, please, please consider taking your business elsewhere. $17,000, a broken vacuum, damaged baseboard, and no sincere concern later... we learned our lesson. Shout out to Classic Carpet and Flooring out of Howell - these are the people you want to do business with.

Good quality carpet. Knowledgeable salesperson. Installation was a nightmare. I paid for furniture…read moreto be moved and I needed to help move it myself because the installers were in their 70's and needed help. They damaged my walls, left shards of wood everywhere and rusty nails for my 2 toddler daughters to find. I called the owner and gave him an opportunity to make it right. I repeated my concerns to the owner multiple times. He offered a $100 for the trouble. I asked for more. He refused. I paid. Will never use them again. Think I'm just a jerk? Check my reviews, they're 99% positive for local companies.

Great company to work with. They remodeled 2 kitchens, powder room, & bath. We've used them at 2…read moredifferent locations. Cant say enough good things about the quality of their work, their professionalism & what great people they are. I would use them again in a heart beat!

Sam did an amazing job on my house! She was so thorough, did my cold air vents, chair rungs, fans…read more She wiped down all of my cabinets and woodwork. I can't tell you how good the house looks. I highly recommend her. She put in a lot of hours for a home that needed a good scrub.

I picked out the boards and the guys put together this awesome live edge table and bench, lumber is…read moreall from the same tree. You can't imagine the compliments we get on this piece of furniture, it is the center piece of our home. It is super sturdy and beautiful- 5 star all the way!

Very friendly staff and nice furniture. I really enjoy custom ordering products, which is how they…read moreoperate. I ordered a custom coffee table and was very pleased with both quality and a reasonable price. Will be back for more.

I hired Flint Carpet to install waterproof laminate in my kitchen and laundry room after a flood…read morefrom a water pipe burst. They worked within my budget from the insurance company so I was able to afford new carpet in my living room. The installers, Michael & Andrew showed up on time each day and worked even faster than promised. They did a great job and cleaned up their mess everyday. I would highly recommend this company. They did a great job!

The staff is easy to work with and they do quality work. The installers come out if there is an…read moreissue and make it right every time. Highly recommend

12/24- not a good experience. Initial call was good but took MONTHS to get the team in. Several…read moreappts were made but many NO shows. Once they finally got here, it was a 2-3hrs work day. Removed several closet/pantry doors but did NOT close it off w plastic. Everything was dusty & dirty. One of the guys spent lots of time in the bathroom, broke a frame and hung it back up like we wouldn't notice!?!?

The owner of this company is fabulous. Firstly, female owned businesses are always a great thing…read moreand she was very flexible and patient with me with both scheduling and payments. Responds to emails and texts quickly, and the gentleman who did the floors was VERY timely- way ahead of what I expected. Would hire again!

outstanding work, efficient, neat and clean while they work, completed 4 rooms for me and it was…read moredone exceptionally !

Just had an accent wall done by McGinley's Wallcovering. They did an amazing job. Very pleasant…read moreand very professional. I would highly recommend McGinleys's Wallcovering.

My laundry and full bath were installed with custom sized Pioneer cabinets made of Hickory. I am…read morevery pleased with the construction of the cabinets and the insulation done by Nu-Way Kitchen & Bath. A custom door and frame were installed to replace an existing door/frame to a built-in towel cabinet plus 60" vanity. I got exactly the depth drawers I asked for (15" & 10" deep) to keep taller items in. I am planning another remodel project and will order Pioneer again. They were timely (6 weeks) in getting from date of order to receiving.

In addition to all the things mentioned in my original post, Pioneer is now giving our…read moredealer/installer a hard time because of this review. I am sorry they did not consider that before they handled our project the way they did. Hopefully they will learn from their mistakes and improve their services, not punish their dealers. When we gave our down payment to the dealer, we were told typical turnaround was 5-6 weeks. So far, the process has taken 5 months, and we've been offered no compensation. The replacement parts are done, but not installed yet, so still waiting to see. Further updates to come.... Original post with a correction on delivery date (an unintentional mistake, sorry) and a status update: It seems this company is no longer what it used to be. Pioneer claims to offer fully custom cabinets - but they made mistakes on several we ordered, essentially sending the closest standard instead. They were over a month late (correction from original report of three months) on delivery - in other words, the order took TWICE as long to get as originally committed. To make it worse, Pioneer kept reporting "on time" status until each delivery date they gave us was missed, making it impossible to schedule anything else. Requests to send at least the base boxes so we could proceed with other parts of the project were ignored. When they finally did ship, there were pieces missing. Those took several more weeks to get. The replacement parts for their mistakes took three months, with no accurate target dates offered in the interim. Pioneer required full payment before they shipped, so they had all the money before we knew if it was done right or even when we would get it, leaving us no recourse on missing pieces or corrections. There was no penalty to them for late delivery, multiple missed deliveries, or mistakes in manufacturing (other than replacing at no cost). They did not provide details as to status, and clearly reported inaccurately to the dealer about our job more than once. There is a significant premium cost for customization, but they appeared to give this the lowest priority and could be bothered even to prioritize corrections. I don't recommend this company or their product, and will not order from them again. Their prices are too high for absolutely no customer service or even consideration. I am ashamed to know this is how they represent Michigan.