Just got my new battery replaced thanks for the prompt service, tool rental.. New technology requires newer battery.. great deal done right new owners same homey feel!! read more

Horrible service waited in line got to the counter. The guy answered three phone calls when I was next in line walked out went down the street to bobcat battery and purchased the battery for cheaper. Glad I walked out horrible service. Such a generic reply read more

Been coming here for a year and the old gentleman and the nice lady in front are pretty nice and easy to deal with

The folks here really helped me out with getting a battery warranty'd after mine stopped working properly. I bought the battery through Napa who no longer carries/warrenties this brand of battery, which I why I came to this factory store to get it warrantied through them. They kept it overnight to charge it up all the way so it could be properly tested (as is protocol, if you check the company website they say the same thing) and held onto it until I could come a few days later to pick up a new battery. They had a staff member carry it out to my car too! I did call ahead of time to check and see the status of my battery, they let me know when the battery shipment was arriving with my new battery (later that afternoon) and were patient with me coming a few days later. They are very busy, but when calling there was only a minute or 2 of wait time and some checking in, but that's to be expected when dealing with a battery supplier store, they've got a lot of merchandise and customer batteries to deal with so there's a lot of things to look through. Since I called on separate days and they had to find/pull my battery out, so they took my info to know what they were looking for, and had me call 15 minutes later so I wasn't sitting on hold while they looked. The woman at the front was very nice, along with her husband, and the young gentleman who works in the front. All in all 5 stars across the board! Remember to be patient when dealing with human beings in your day to day, be clear with your communication and let them know when you're coming by for pick up when confirming that you're getting a new battery, they will take good care of you! read more

Interstate All Battery Center of San Jose, CA - Auto Parts & Supplies Near Me - San Jose, California

Called 3 times, no answer, put on hold twice. Walked in and everyone was standing around talking.

Worse customer service ever, they sale you batteries that don't even work . Its an inconvenience to come back and exchange them when they are supposed to check them before Owners wife likes to argue with customers without giving them a benefit of the doubt: I would suggest to check any batteries you sale to customers before they walk out the door! read more

Ok, the Sears Auto store where I've purchased my Die Hard batteries for years closed so what's a man going to do? The prices at Kragens look ridiculous and the batteries iffy so I checked out Yelp and found Interstate. I know Interstate for their industrial batteries but decided to try them out for my minivan. The Monterey Highway area shop front isn't much and don't expect retail glitz in this part of San Jose - bare concrete, dusty furnishings and a modest service counter is about it - but if you're comfortable installing your own battery and returning the core you can walk out with a refurbished battery for well under $50. Compare that with around $150 at Kragens or Auto Zone. The real savings comes from going refurbished vs new although the sell both. I was a little concerned about not buying new but it's been over a month and my "new" battery is cranking fine each cold winter morning so I'm a happy customer. read more

Very good experience today with Interstate Battery on Phelan. I felt priced very very well! They work hard in there, a lot of moving parts. Thank you for the service and hopefully lasting product!! read more

Tammy and Keith are great, company policies and willingness to help the customer are not! Go to Burlingame, much more reasonable!

I will never buy an interstate battery ever again. These reps wasted my time. I purchased the 6 year performance battery and it died less than 4 years. I had charged the battery a day before and brought it to an autozone to get it charged and tested prior to bringing it in. Autozone told me that it was a dead battery. I called the store on a Friday to see if my battery is still under warranty, since it's a 6 year performance battery and it died under 4 years. The rep told me, that they do warranty their batteries but I have to bring it in for them to check it out. I brought my battery and they told me that it would be covered under warranty, but here's the catch ... "only if they tested the battery and that process takes 10 hours and they don't do it on Fridays because they don't open on the weekends. Also, if your battery is defected.. it would cost 130 plus taxes for the warrantied battery... " Like WTF, you just literally wasted my time to drive to your location to tell me that... you could've advised me to come on Monday, also 130 plus taxes for a new battery?... That's almost the cost of a brand new battery. Never again, will i buy from Interstate. read more

I can't say enough how much I appreciate business like this one... that understand great customer service! Tammy and her husband consistently give the best service to me! I'm so happy to give them my business... and to recommend them to everyone else! November 2020 read more

One of the things i like best about this store are the proprietors Tammy and Keith. Their expertise has helped me on so many projects and their recomendations have been dead on accurate without ever needing to refer to any documentation. They are true experts and consumate professionals. I especially enjoy the luck of the draw when my turn brings me to Tammy. Her warm sense of humor and kindness always makes my day. I have been going to this San Jose store for years now. I find that their reconditioned batteries to be as reliable as any new comparable battery from anywhere. Every friend I send there thanks me profusely for letting them know about this hidden gem of a store. read more

I bought battery, they gave me wrong battery. Then i came to return it, they don't want to return and their costumer service could not solve the issue. I don't recommend this place at all. P.S. They solved issue read more

Good deal to get battery direct from a local distributer. Your going to get a really fresh battery guaranteed. No old batts sitting on the shelf here. Say good service. This is the place to go. Thank you interstate brand. Good product straight from the the distributer. read more

Great experience. Keith the manager...very awesome.. very knowledgeable because of years of exp. Thanks again read more

Tammy and Keith were both super helpful in resolving a serious issue that was having with Firestone Santa Clara. They tested both my battery and alternator and was out of there in no time. Kudos to Tammy, Keith and their crew. Job well done. Will only do battery business with them from now on. read more

This franchise does not stand by their car battery warranty. Had a battery die over a month ago and we could not find the receipt since we had purchased it one year ago but knew it was within their 18 month warranty guarantee. Called in and was told not to worry, they can look us up and see when we purchased the battery but first wanted us to drop it off so they can "test charge" it. We dropped it off and a couple days later they gave us the battery back and said it was holding a charge. This weekend the battery died on us again. We bring it back and get met with extreme attitude and a refusal to look up our purchase without a receipt... even though they had no problem looking it up for us a month ago. Apparently now the core is dead only one month later after telling us it was good to go. The battery is 15 months old after pulling up our credit card statement from August of last year and within their 18 month warranty. They could have looked us up and discovered that too but it is obvious this place only cares about getting your money and not standing by their word if something goes wrong. read more

Antonio was so helpful and efficient made this experience unforgettable and amazing! Highly recommend:)

Great service and nice crew. I had some issues with my battery and I lost the warranty, but they still took a look at it and found out it was still in warranty and offered to replace it for free on the spot! All that and it was a few minutes before closing. I was in, out, left with a new battery. read more

Interstate All Battery Center of San Jose, CA - Auto Parts & Supplies Near Me - San Jose, California

Tammy at Interstate was super helpful. She helped me find Interstate battery dealers in the area that could help warranty/replace my battery. Without her help, I would have likely given up and boughten a new battery. Because of Tammy's help, I will be a loyal Interstate customer. read more

Had to replace my car battery for my Honda, customer service was great just had to wait a few minutes but it wasn't a big deal. Got a reused battery instead of a brand new one which was exactly what I was looking for, it was cheaper and still with warranty if something were to happen. Thanks guys. read more

Quick in and out, they helped unload the old and load the new. Perfect, and fast! read more

Interstate All Battery Center of San Jose, CA - Auto Parts & Supplies Near Me - San Jose, California

we have been in automotive for yrs and use interstate for years but this franchise is the worst first of call us act like you need work done to get your batteries back is crazy then think that we would still your battery's because we are minority businesses is crazy then to top off to say that we been close for two months because were not on your time is totally crazy top it off when we compare our shop next door neighbor the driver act like we were no body i guess that why were a specialty shop and work on 250k to 500k cars. this interstate company is a stereo type company and bias company i will never ever use interstate again never were going to a/c delco they treat us better they don't look at us as thieves. and our ethnic back ground. we will be calling interstate corporate on this issue. read more

Ok, so I started with this place and it would have been like five stars, but I bought a car battery used. I think that when you buy used, you get what you pay for. I accept that I may have dropped the ball when deciding to buy a used battery, but even still I got it and it died. In 4DAYS. I would not have minded this, but when I went to return this battery, the guy decided to plant dounbt in my mind about my car when in fact there was nothing wrong with my car, he just sold me a faulty product and wanted to protect his reputation. I think that this is a fine place to shop for discounted batteries, but when it comes to buying used, make sure you live close by, because odds are you will be returning it perhaps on a bus or in a shopping cart. read more

My wife went to Interstate (Phelan Road) for a replacement battery due to their reputation of being amongst the best. The purchase/install process was good. The problem has been battery durability. We bought the best 5-year warrantied product and got only 3 years out of it. And that's living here in San Jose, not New England. Sure they quoted us a pro-rated price on a replacement. But for that, I can go to O'Reilly's, which is much, much closer to where we live, get their best battery and presume a total cost/hassle experience that should be better than Interstate. Plus, the person helping me at this Interstate had to accept an interruption in mid call. So off to O'Reilly's I went. . . Sad to see a once impressive brand bite the dust. read more

Service was excellent and timely, the guys are very helpful and they test your battery for free. The battery they initially gave me was low on voltage so they looked for another one and helped me set it up. read more

My brother told me about this place and I wasn't too sure about it because he told me I can get a refurbished battery for my Tahoe for 40 bucks. I went to check it out and sure enough, they had one left & I purchased it. Best deal ever! Truck has been solid ever since... read more

This is the best place ever. I tried calling around to Wal-Mart and other places to find a battery for my car and I found other places to be extremely rude since I really had no idea what kind of battery I needed for my car. And then my friend told me about this place. The people were so nice and helped me figure out exactly what I needed to get up and going again.. Keith especially was great. I would definitely recommend this, place to everybody I know. read more

Awesome people friendly nice customer service! They checked different locations for us on things we needed. Superb service

Got some really good advice about my battery that saved me some cash. Most interactions with anyone remotely car related usually involves being told things like "you need to change your blinker fluid." This experience was refreshingly different. Will be back next time I actually need a new battery. read more

Recently replaced two 12V-9A lead acid batteries for old Best Power UPS (uninterruptible power supplies) units. They had the batteries in stock, they were already charged, and I was able to test them to make sure the UPSes themselves were still working. As an added bonus, they took my old batteries to recycle! The staff was very helpful. I will definitely be back again if I have similar battery needs in the future. read more

Interstate Batteries are well made and powerful. Service at their store on 211 Phelan Avenue in San Jose, CA is excellent. They have good customer relationships and we like doing business with them. read more

I always get my batteries here in the past. This review is long time over due. Today Keith helped me. He is very nice and helpful. This place is very easy to do business. They help me to carry out the heavy battery. I'll continue to come back. read more