Came in to buy a new vehicle for our family. Everyone was friendly and very knowledgeable Bao was very friendly and patient. Mark Hatefu was very helpful during financing and got me the best possible options for my new vehicle. Would definitely recommend to our family and people that we know to buy a new vehicle. read more

Mark and Juan were really excellent about their service with us. I will definitely be sending my friends and family to this business. They gave us a great deal and were friendly and professional. read more

I was in the mood to buy a car today and had already been to two dealerships in the area before pulling into Capitol Toyota. I had a vague idea of what I wanted and needed a sales person to show me the way. SERGIO was standing on the sidewalk in the sun holding an umbrella looking like an angel ready to sell me the car of my dreams. I gave him some items on my checklist and he immediately walked me over to some options. He took me to the new RAV4s which were a bit out of my price range but after working with Sergio and his team we figured out a deal I felt comfortable with and a car that totally exceeded my expectations! The confidence Sergio had in what he was selling was it for me. Jay helped me work out the payments and financing and did everything he could to add what bonuses and incentives he could. 12/10 experience with the team and with the product. I feel taken care of and confident in my purchase. read more

We went looking for a used car, for around 10k out the door. We didn't end up finding anything, but the customer service was great. Very attentive, and helpful service from Jose. The car we wanted was already sold, but hey that's the nature of the business. read more

I had an outstanding experience purchasing my new car, and I want to sincerely thank Francisco Mendoza, Le Nguyen, and Mark for making the entire process such a positive one. Francisco Mendoza was absolutely incredible throughout the journey. His patience, dedication, and hard work never went unnoticed. He took the time to answer all of my questions, walked me through every detail, and never made me feel rushed or pressured. His professionalism, kindness, and genuine desire to help made me feel confident and comfortable every step of the way. Le Nguyen, the Finance Manager, was equally amazing. He was knowledgeable, transparent, and took the time to explain all of my financing options clearly. He made what can often be the most stressful part of buying a car feel simple and stress-free. read more

Le Nguyen in finance was great in our used car buying experience. She was able to get us a much better rate than the one initially told to us! Would definitely buy another Toyota from them again. read more

From the moment I stepped foot on the lot, Samuel Yamamoto brought an energy that felt genuinely human rather than commission hungry. No pressure tactics, no disappearing acts to "check with the manager". The process was transparent from handshake to keys. The 4Runner practically sold itself, but Samuel made sure the experience matched the vehicle. Knowledgeable, personable, and refreshingly straightforward. He treats you like a person, not a transaction, and that distinction matters more than people realize until they've experienced the alternative. Keep on selling Samuel! read more

Capitol Toyota - 4Runner - Auto Repair Near Me - San Jose, California

Toyota ‼ READ THIS if you are planning on buying an extended Warranty with Toyota ‼ Truck was taken in to get a few things done including a recall, I'm a busy person so I took it so all the issues can be fixed all at once since we all know how long and treacherous it is to deal with dealerships. Randall was my service advisor and his manager is Mario. I am under the 3 year/36,000 mile warranty and even have the Toyota platinum warranty (keep this review in mind if you are planning on buying the warranty). My vehicle had all sorts of small issues but none were really that big thankfully. So I found time and took the truck in to get all those issues fixed the same time before my 3year/36,000 warranty ended. My tailgate trunk button was not working for a good year or so. It didn't bother me too much because I use the manual handle anyways. A few months later, I got a color change on the vehicle using vinyl wrap. The dealership and service advisor Randall claimed that because I got the truck wrapped, the person who did the wrap job forgot to plug back in the cables. Because the issue was found by plugging back in the cable, I was charged a $298 diagnostic fee. Keep in mind that the wrap job came AFTER the issue with the button not working. As I've stated, if you want to be blamed for a nonsense claim "because of adding a vinyl on my car to change the color" + pay for platinum warranty or any sort of paid warranty, I would highly advise against it. Save yourself that $5000 and go on vacation instead because they will still find ways to blame you, still charge you diagnostic fees just to plug in a lamp that could have came off due to various other reasons. Also do note I am still under the 3 year/36 months manufacture warranty. Case is now pending corporate review for claims due to the Magnuson-Moss Warranty Act and then onto small claims afterwards. read more

We had an excellent experience with Capitol Toyota Dealer, especially with Bao Le. He helped us purchase a 2026 XSE Camry for our son, and the entire process was smooth and professional from beginning to end. Bao was knowledgeable, honest, and very helpful, answering all our questions and making sure everything was handled correctly. Its not always easy to find someone trustworthy when buying a vehicle, but Bao made us feel confident in our purchase. We truly appreciate the great service and highly recommend him and Excellence Auto Dealer to anyone looking for a vehicle. Thank you, Bao! read more

I had a great experience at Capitol Toyota and would like to share a positive comment about Mr. Bao Le. He is very friendly, helpful, and patient. He provided transparent information about the prices of models and the available discounts, and he explained the car's details with clear information about the trims. He is trustworthy and knowledgeable, and he made the process go smoothly in about three hours instead of waiting all day. I would definitely recommend Capitol Toyota at Capitol Expressway Auto Mall in San Jose to my friends and family in the future. read more

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My experience was smooth and seamless from start to finish. Thank you to Salesperson Frank and Finance Specialist JK for your support, professionalism, and guidance throughout the process I truly appreciate it. I will definitely be recommending friends and family who are looking to purchase a Toyota to your team. Thanks again for such a great experience. read more

Capitol Toyota - 2026 Toyota RAV4 XLE PREMIUM - Auto Repair Near Me - San Jose, California

Le Nguyen was amazing, explained everything, had some great jokes and made the process not as nervous as I expected. She was great! read more

Samuel was amazing with helping me find the best car for me. Once we were inside, Bruce and Mark helped us get through the purchasing processes quickly and fairly. We didn't feel any pressure and left extremely happy. Thank you for all the great communication and clear team work! read more

I had a great experience purchasing a new vehicle and trading in my old car at Capitol Toyota! Really appreciate Bao Le and Mark Hatefy's help with all my questions, and they both offered wonderful customer service. I'd definitely recommend to my friends and family! read more

First time visiting a car dealership! I booked an appointment over the phone to see some Toyotas for a good look and feel of the car. Adrian was a great consult who referred me to meet with Alonso at 3 pm. This location has a spacious parking lot for prospective buyers. The employees were waiting outside with umbrellas during the hot day. We walked inside, checked in with the front desk, and then waited for our appointment. It's a spacious office with so much seating, a coffee machine area, and auto parts shop in the back. Alonso was great in answering our questions, giving out recommendations, and overall, excellent customer service about our needs. We would come here again! read more

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Had a great experience purchasing a vehicle here.. Jose Avelar was super friendly and helped me out every step of the way. He was very patient and polite and helped me out as much as he could. On the other end Le Nguyen was also very knowledgeable and answered every question that I had in the process. They both made the experience pleasant and quick. Thank you guys so much and we will definitely look here first when we need another vehicle. read more

My parents and I came looking for a new car, specifically a Camry. We were assisted by Bao Le and he was very friendly and knowledgeable in walking us through what we were looking for and helping us. The team at Capitol Toyota is very helpful and I highly recommend checking out cars here. read more

I got my first car with Jimmy Khau who was extremely helpful through the entire process. He pointed me in the right direction without being pushy or trying to sell me. He made me feel like everything was my choice and made sure I was happy. I did my finances with JK Khilnani who was swift and thorough. read more

Capitol Toyota - My new 2026 Toyota Camry SE - Auto Repair Near Me - San Jose, California

I bought a 2026 Prius Limited (Red) from Capitol Toyota in San Jose on January 17, 2026, and my experience with Le Nguyen was the standout among the dealerships I contacted. I called multiple Toyota dealers and was clear that I was ready to buy as soon as I received a competitive out-the-door (OTD) offer. Most places either quoted MSRP or said they had to "check with a manager" and get back to me. Le was the only one who negotiated with me in real time over the phone and worked through numbers directly while we were talking. The OTD price we agreed to stayed the same when I came in. No last-minute changes in the finance office. Finance did present the usual add-ons (extended warranties, protection packages, etc.), but there was no pressure when I declined and the process stayed straightforward. Also worth noting: the red Prius Limited I wanted was in short supply and only available at a few dealerships, and Le made the whole process efficient and clear. If you're shopping Toyota and want a salesperson who communicates well, negotiates directly, and keeps things consistent from phone to showroom, I recommend asking for Le Nguyen. Worth noting, I live 45 minutes away from Capitol Toyota and have a Toyota dealership within walking distance of my house and several dealerships much closer to my house than Capitol Toyota. The buying experience was worth the drive. read more

Capitol Toyota - Auto Repair Near Me - San Jose, California

Hubby and I went to look for a 4Runner. Found a fantastic deal online that was too good to be true. Alonso and Mark were fantastic and were able to honor the deal we found online. They made the process easy and did not hide anything. Thank you! read more

Capitol Toyota - Auto Repair Near Me - San Jose, California

Had a really great experience working with the Le Nguyen! She was patient, transparent, and took the time to explain everything clearly without making us feel pressured. We really appreciated her helping us work through the numbers. The whole process felt much smoother and less stressful because of her. Thank you again for making such a big purchase experience feel comfortable and exciting! read more

Service Advisor Leo Incaprera is worth his weight in gold. He made my experience, very efficient and took care of all I needed, and then some very efficiently. He was very helpful and did not take advantage of my lack of understanding. I wish there were more like him because then I'd never worry about taking my car in! read more

I recommended my grandson to capital Toyota because of their reviews. My grandson has taken his Camry there for 2.5 years and I went with him the first couple of times, and haven't had any issues. Today my grandson took it in for scheduled service, mileage was at 30k and Gabe the advisor showed my grandson the three tiers for a 30k , but many of the "line" items didn't need to be done, like premium fuel cleaner (cost 56 dollars), and universal coolant conditioner (45 dollars) and of course cabin filter that you can get for 1/3 the price. They pushed an alignment on him and he specifically said he will go to Americas tires because he needs new tires. Total labor is over 700 dollars and he was there for 1.5 hrs. They had the nerve to charge for wiper fluid also and didn't give him the remaining amount. But to take advantage of a youth is absolutely not ethical and Gabe justified it by saying he showed him choices. I'm deeply disappointed in Capital Toyota and especially Gabe . I do not recommend them any longer. read more

Had a great buying experience today. We purchased 2 vehicles, Corolla and Highlander. A big thanks to Bao Le for helping us all the way, to get the cars that fits best our needs, we started talking back in 2024 when we were looking for bigger car but we ended up not getting one back then, then just 2 weeks ago Bao started texting me about what they currently have in stock and if we are still interested, fast forward here we are bought 2 cars. Also, to Mark Hatefy and Arleen Marcos from Finance Dept for helping us decide what's best for us in the long run. Would definitely recommend them, if ever you're in search for vehicle look for Bao at Capitol Toyota. read more

Capitol Toyota - Auto Repair Near Me - San Jose, California

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We've been Capitol fans for years. Purchased a Grand Highlander Hybrid Max today. It's took some effort, time and patience to land the right configuration (in high demand) but are very happy with the end result. Got the pricing I was looking for and a fair offer on our Highlander trade in. Adrian (Sales) and JK (Finance) were excellent and very easy to work with. Very good communication, honest and up front with expectations. Overall experience was great. read more

Capitol Toyota - Grand Highlander Max Hybrid - Auto Repair Near Me - San Jose, California

Capitol Toyota is spectacular! We were blessed today on the purchase of a new vehicle. We went into the dealership this lovely morning and the whole transaction took less than 3 hours! Ecstatic with the red truck. We arrived at 8:58 AM to be early birds and right at 9 AM were greeted as we walked in the doors of the dealership. Steven Chacon, the product specialist, walked us to the inventory of vehicles, guided us through the lot as we looked at all the truck colors and exterior choices. He opened the truck's doors for us to check out the interior to the Underground Gray 5-ft bed truck, since that was one of our considered color and trim style choices, but when I spotted the Supersonic Red 6-ft bed truck surrounded by the (white, gray, bronze, silver, black, brown) trucks, I couldn't hide my enthusiasm and immediately chose that one. We considered the extra 1-ft difference because we valued the space for family trips. Steven then proceeded to get the key for it and test drove the truck by taking us around the city to get a feel for the engine type. He took the time to explain the specifications and functions as he drove. He was reassuring of the speed of the vehicle, from stop lights to maneuvering in the lanes; we felt extremely safe the whole ride!! After we decided on the 2026 Tacoma Supersonic Red model, we then had the customizations listed. We quickly selected what we needed and took a small refreshment break; (water, coffee, hot chocolate) in the lobby and clean restrooms. The waiting area is comfy and accommodating, with a big TV screen featuring sports and news. I routinely enjoy coming here for my car maintenance, which is a breeze on every oil change and necessary work to be done at every stage of the placed miles. Always treated with respect and integrity. I get to catch up on my reading in occasions that I get my car serviced. Leo Incaprera, Freddy Nava, John Kim, and Frank Mendoza are phenomenal assistant service managers; they've prioritized, explained, and executed everything thoroughly for my 2020 Toyota C-HR Blue Metallic. Shout out to the Service Greeter that places the windshield markers/tags on cars when I arrive for service maintenance, he is very courteous and makes the wait time on the weekend morning mellow (that typically is 15- 25 minutes), he whistles and hums to tunes to cheer the customers up and always comments on my blue metallic car, since it's hardly commonly seen. My car routinely plays 80s rock music. JK Khilnani, the Finance Manager, was very understanding of our choices when creating the purchasing package of our vehicle. It was a momentous time since it was our second time being helped by this gentleman. Next weekend, we will have the ordered bracket steps installed to ease entry into the cab, and paint/cab sealant to protect the truck's color and bed. Also, he gifted us the red mug and black checkered cap for being returning customers.This our second vehicle from here and are very thrilled for the new adventures we will have on this new addition. Next stop, the beach!! After all the paperwork was signed, payment processed, and temporary plates installed at 12 o'clock PM, Steven Chacon was extremely kind took eight pictures of us standing in front of our brand new truck and enthusiastically volunteered to drive the truck to our residential to alleviate the stress of having to drive a different model of vehicle on short notice. We can then enjoy the vehicle in the comfort our own neighborhood. 2026 Toyota Tacoma SR5 6-ft bed Double Cab Supersonic Red, Black Fabric w/Smoke Silver, i-FORCE 2.4L 4-Cyl. Turbo Engine. This website helped us tremendously on figuring out the details ahead of time! With this we made the wise decision of what to add to our new purchase and calculate the fees. www.capitoltoyota.com -Written on behalf of my girlfriend. read more

Le Nguyen in the finance department gets deals done! She's very helpful and patient and really made the whole process a lot smoother. Thanks to her for making this happen! read more

I just bought this Prius yesterday. I just want to say thank you to Jimmy and Moses for all the help and the 5-service that you guys gave me. read more

Capitol Toyota - Prius Plug-In Hybrid - Auto Repair Near Me - San Jose, California

Rude customer service . I'm a girl that obviously doesn't know anything about cars , and when I asked a question he'll mansplain to me as if I'm dumb . Then tries to upsells me things I didn't come for . Don't recommend coming here alone , if you're a girl , bring a man with you . read more

From beginning to end, the team at Capitol Toyota displayed excellent customer service and care for their customers. Adrian was knowledgeable, kind and accommodating. Jay from financial was the same and catered to my every need and answered all of my questions. I truly appreciate their 100% customer service. I recommend this place to buy or sell your car any day. Stevens creek dealer was horrendous and off putting. Don't go there! If you want a great car buying experience go to Capitol Toyota. read more

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Mark Hatefy has been amazing helping my partner with buying his BRAND NEW CAR! he took the time to explain everything perfectly, answered all my partners and my questions, and was super helpful. Steven Zhou is the one who started it all. Once I picked out the car, Steven immediately threw down all of his knowledge, let us test drive, and all the while NEVER pressured us because he "needed to make a sale" Very pleased with the service here at Capitol Toyota! read more

I had such an amazing experience at Capitol Toyota! The team truly went above and beyond to help me every step of the way. Huge thank you to J.K. and Samuel for getting me into my brand new 2026 Corolla Cross, I couldn't be happier! They made the whole process quick, smooth, and stress-free, and I really appreciated how efficient and attentive they were. If you're looking for great customer service and a team that genuinely cares, I highly recommend Capitol Toyota! read more

Capitol Toyota - Car - Auto Repair Near Me - San Jose, California

Bought a brand-new 2026 Toyota Camry SE from this dealership -- the listed options explicitly included interior AND boot (trunk) floor mats. I paid for the full package. Upon collection: no mats at all. Sales rep ordered only the interior ones after I complained. When I pointed out the missing boot mat, he shrugged and said "nothing he can do about it." This is blatant misrepresentation and failure to deliver what was paid for. Unacceptable service, zero accountability, and dismissive attitude toward a loyal Toyota customer. Avoid this dealership at all costs -- they will short-change you on promised accessories and brush you off. Go elsewhere for your Toyota purchase. Disappointed and warning others: you deserve better. read more

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My father recently took his truck to Toyota for service and had such a great experience, all thanks to Randall. From start to finish, Randall was professional, knowledgeable, and made the entire appointment very smooth. He communicated clearly, treated my father well and made sure everything was handled efficiently. It's rare to find someone who genuinely cares about customer service the way he does. Because of Randall, my dad left very pleased and confident in the service he received. Highly recommend asking for him! read more

The 5 is for Mark Hatefy the finance manager and Jimmy Khau the saleman, but I wouldn't come here for maintenance services. I doubt the honesty from the Serve department, they have told us that they performed some services without actually doing them. They also didn't seem to take my husband serious when he told them about his concerns about things going wrong on the car. Hence we only go with basic maintenance package and go somewhere else for service when the package is finished. read more

I bought my 2017 Toyota Camry here in 2019 before the pandemic for a great price. Lily and the team has helped me keep it in great shape. It's super easy to make an appointment with Lily show up to drop off and allow them to work on it. Within the 6 almost 7 years I've had it I've only had to get my tires changed once just did my brakes for the first time and a few other things. I plan to drive my car to 200k+ miles. They always have coupons available and even have Toyota credit that's allows for no interest for 6 months for charges over $199. Ask for Lily in the service department and keep your Toyota up to par!! read more

Eric explained everything to me about the car's features and we went on a test drive. Assisted in helping me choose a car that was a good fit for me. Wanted something simple but reliable. Sam was thorough in explaining to me my contract and warranties involved. It was straightforward and easy to understand. Made the whole process a breeze Another guy Jimmy helped me set up my car, put on the temporary plates, and had great customer service! I felt welcomed and well taken care of! read more

Capitol Toyota - new car! - Auto Repair Near Me - San Jose, California

Just bought a Toyota Camry and love it. Mayra was super helpful with providing information and being accommodating overall. Mark helped me with the paperwork and I appreciate his straight to the point and direct approach, it made the process very clear and upfront which I appreciate. Overall the customer service was great and my car is even greater! read more

Capitol Toyota - 2023 Toyota Camry Nightshade - Auto Repair Near Me - San Jose, California

Capitol Toyota service is very deserving of this 5 star review. Our sales rep Sergio helped us find the car (2026 RAV4 woodland) we wanted and we were able to reserve it as it wasn't available on the lot yet. Sergio texted me daily with updates on when they expect the car to arrive. There was no BS when trying to purchase this car which I really appreciate it. Other dealerships tried to sell us additional add ons and even tried marking up the price by 15k more for the same car but not Capitol Toyota. The workers there were very nice as well. Big shout out to JK for helping us out on our paperwork as well. Highly recommend going here if you are looking for a car. read more

Capitol Toyota - Auto Repair Near Me - San Jose, California

I bright my car in for lube n oil and warned me if I don't have a 2,500 repair work I'd be in big trouble. Just paid taxes and couldn't handle this charge. The upsell pressure was relentless. I'm so disgusted with their pressure. I don't trust them anymore. read more