My husband and I decided to go to Prime Buick GMC in Hanover and I am so glad that we did. I was very skeptical at first but now I am a believer! I had been involved in an accident recently and needed a new car... the last thing that anyone wants to do is shop for a car especially this time of year. I thought that we would be met with the stereotypical car salesperson, but, instead were met with a salesperson that was eager to listen to our needs and then try to exceed our expectations! Not only did we get more than we had dreamed of in our vehicle but we now feel that we have a dealership that we can trust for all of our future car buying needs. We went to Prime on a recommendation of our neighbors with whom we did not have a close relationship... now I would consider them my best friends! Thank heaven for them. Our first experience with Prime was unusually satisfying. When we first arrived at the dealership I felt looked after. The salesperson came out to greet us immediately but just to introduce himself and make himself available in case we needed him. At no time did I feel pressured or rushed. After much consideration we decided to test drive a Buick Verano. It had everything we were looking for! Once that was decided I thought for sure that the rest of the process would be painful. I have to admit that I couldn't have been more wrong! The paperwork was extremely straightforward and quick!! Our salesperson and his manager were so wonderful and nice! I always felt respected and that my time was important to them. When we were first greeted, our salesperson said that he would have respect for our time and do everything as quickly as possible. Selecting a Verono, going on a test drive, agreeing on price and our trade-in, signing paperwork in the business office and taking delivery by transferring our license plates, we were in and out with-in 2 hours. That does not happen anymore no matter what dealership you go to. I have been to many dealerships and I have bought many vehicles and this is by far the easiest and most enjoyable car buying experience that I have ever been a part of. My wife was terrified when we went into the dealership and 2 hours later came out of the dealership smiling! Great job by all involved from the salesman, the manager, the business office and the detail shop that cleaned our new Verono at the last minute so we could take it that day. When you think of all the business's that you have done business with, how many times were you completely satisfied with the product, the price, and the service? Prime accomplished all of this and it looks like they do this all of the time, from what I saw. Go to Prime Buick GMC in Hanover, MA and you will see for yourself how buying a car or truck can be hasselfree and easy on your wallet. If you are in the market, it's as must do ! read more

I am not a person who usually posts reviews, however, after my last car buying experience I felt it necessary to let all the other customers out there know two things: 1. Whether you are buying or leasing a car the only place you should consider to buy from is PRIME Buick GMC in Hanover 2. When you get there the first thing you should do is ask for Matt Sorgman! After countless weeks of searching for a new vehicle, to no avail, I finally ended up in the parking lot of Prime Buick GMC in Hanover. Within minutes of exiting my vehicle and a brief roam around the parking lot I was greeted by a young gentleman named Matt. Being as this was definitely not my first time buying a car, and a former car dealer myself, I was a bit skeptical when I was approached by Matt, due to his young image and vivacious personality. I thought to myself, "What is this kid going to know?" If there is an exact moment when one should "eat their own words" (in my case, my thoughts) this was the moment. Before entering the building, Matt and I talked for a few minutes in the parking lot, and I realized this was not some young kid, this was a man who knew his business! The knowledge he had about the cars he sells, and in general, all cars, was beyond astonishing! Once in the dealership, the process immediately began. Matt knew exactly what I was looking for, what I expected in terms of numbers and wasted no time putting options together. Within an hour of going over and discussing some different choices, I was sold on the Buick LaCrosse! Within minutes of accepting the deal for my new Lacrosse, I was on my way into finance. This was by far the most effortless, stress free, pain free, car buying experience I have ever been involved in. There were no price games or sales gimmicks. Matt was beyond attentive, honest and intelligible. He listened to all my needs and exceeded every expectation I had. Matt, undoubtedly stayed true to the Prime dealership motto, "Prime is on your side." I can guarantee the next time I do anything involving a car deal, whether for myself or a family member, I will be seeking out Matt Sorgman! I can't thank him enough! read more

It was my first time at Prime Hanover and Matt Sorgman greeted me warmly from the initial handshake. After browsing every make and model online, reading reviews, and visiting dealerships, I set my heart on the GMC Denali in Carbon Black and located one @ Prime in Hanover. Because I had been test driving other models at the GMC locally I knew no one at the dealership, but after chatting with Matt Sorgman I received more information than I had processed in all of my online and dealership research. Matt is extremely knowledgeable and very customer service oriented. He made me feel comfortable from the very beginning, and there was not one point where I felt pressured in any direction by him. After taking it for a test drive, I knew I wanted to purchase the car. Matt made the process easy and painless on his end, and while it took a long time for paperwork he stayed with me for the duration: 2 hours after closing time! When I became agitated at his desk he went to help speed up the paperwork, and when I came out of the finance office he was standing there with a smile to say goodbye. Matt gave me his number to call if I had any other questions. The next day there was paperwork that needed to be re-signed to get my new car registered so Matt drove 45 minutes to my job so I could sign them. He then drove back to the dealership to process all of the paperwork. Several hours later Matt graciously returned to deliver my car! I can't tell you how excited I am with my decision to purchase my first GMC with Matt. I am so thrilled with this car and would not hesitate in a second to go back to Matt at Prime Hanover, MA or refer my friends and family to him. I know when I am ready to buy my next car I will seek him out for his A+ customer service. read more

Recently , my wife and I went in for a new car. Her Honda Odyssey was getting older and we felt it was time. We decided to look at Enclaves as my neighbor has one and we liked it. We were greeted warmly by a salesperson who told us we would find them refreshingly different. He was right. We sat down at his desk and he asked us what was important to us to have in our next vehicle. He asked us what we were driving and what we liked and disliked about it. They then appraised our vehicle and brought out a gorgeous Irridium Enclave for our test drive. We were very happy with the car as it had everything we asked for. We probably made a mistake in not driving anything else as it probably tipped our salesperson off that he had us on the right car. Now came the "hard" part: Negotiating. I hate the back and forth BS that you go through buying a car. I would rather not buy a car at all. Here is where it really WAS different and refreshing. They gave us an honest value on our car and told us even if we didn't buy from them, they would buy our van for that amount. They showed us all of the discounts we were eligible for and then the guy asked if we were Costco members. We are so we got supplier pricing. That put us with in $10 a month of where I wanted to be!! Needles to say $10 was not a deal breaker and my wife is driving a brand new Buick Enclave. Thank you Prime Buick GMC. read more

I want to share with anyone interested in purchasing a car to make it a point to go to Prime Buick GMC in Hanover, MA. The dealership is up to date, clean, neat and very well organized. Our salesman Lenny, did a great job in assessing what my interests were in the buying process and made all of them come true! Due to the fair and reasonable assessment of my trade in, and the pricing offered on the new truck, it made it very clear that I came to the right place. The paperwork process was also handled efficiently and Adam gave me the time to make all the financial decisions without feeling pressured or uncomfortable. Essentially, the whole process was made very seamless and I was impressed with the whole truck purchasing process (sales, test drive, negotiations, paperwork (financial and registration requirements) through Delivery) This is the place to buy a car or truck and you owe it to yourself to visit them, and experience a stress free sales process, see for yourself. Truly a professional organization with great people to help you. Many thanks, I would highly recommend this dealership to anyone interested in buying a car or truck. read more

The reason for the 4 stars is because the work on my car is scheduled for repair in two weeks but I will gladly respond at that time regarding the quality of work completed. I spoke with Bryan Skuderin at PRIME about problems discovered on my used GMC purchased from another dealer in Pembroke. They sold the car with some issues that were not visible until I had it inspected by my mechanic. I then contacted Bryan at PRIME, as some of the issues are under GMC warranty, to look at our vehicle, which he did promptly as my family was leaving for vacation within the week. He then told me it is safe to drive and scheduled my vehicle for work when I return in August. I have purchased from PRIME in Hanover in the past and would have done so again had they stocked the car I was looking for in my price range. Bryan worked with me, explaining the work that would be completed upon return from vacation and I look forward to resolving my cars issues. I will then contact the Better Business Bureau and the Attorney General's office regarding the faulty dealer in Pembroke and how wonderful PRIME in Hanover is. read more

Got a CPO 2014 Encore from Mark for my wife. Very good overall sales experience. Had a problem and brought it back to see if I would have the car serviced or returned under the 3 day guarantee. Blake the Sales Manager was very helpful in this process, extending the 3 day buy back warranty while the Encore was being fixed. I was given a 2015 Encore to use while mine was being repaired. My wife liked the "loaner Encore" so much that after talking to Blake he was willing to sell us the "loaner Encore" if we weren't satisfied with the one we had purchased. Neil in the Service Department was also excellent in understanding the problem and working towards making it right. The problem was found to be a defective key fob. Neil offered to deliver the car to my house and have the loaner picked up (I live 1 hour away). I picked up the car myself and it was clean and had a full tank of gas. I greatly appreciate all the efforts of Blake and Neil for the service after the sale. My wife is very pleased now that she has her Encore back. Thanks again. read more

I went to Prime GMC because they had a vehicle I was interested in purchasing. I had done business (service) with another Prime dealership and know that Prime Motor Group is always customer focused. Sure enough I was introduced to Mark and proceeded to test drive the vehicle, discuss the price, value the trade and conclude the deal with the finance manager, Adam. The entire process was no pressure, no hassle, no drama in a word, great. The experience was also hassle free as I took delivery. The vehicle was ready and Mark took plenty of time to explain the functions of the vehicle and activate the on-star system. This dealer is also a registry enabled site and when I returned the following day to acquire a registration and inspection sticker the service department displayed the usual friendly welcoming demeanor. No surprise here as the other prime location I have service experience with exhibited the fine traits of Prime GMC. This organization truly "gets it". One can easily recognize that Prime Motor Group are as good as it gets! read more

I had a GREAT experience with Steve Gomes. He was funny and made me feel comfortable during the whole car buying process. I haven't had a car since maybe 2003 as I don't live here in the US but I visit my daughter and my grandchild a few months out of the year and I wanted something reliable to get me around when my daughter is not home and Steve found the perfect vehicle for me! I can't thank him enough and will recommend anyone to go and see him .The one thing I will say is that although Steve and my finance manager Tony were great the Sales Managers didn't really seem to have too much time for me...I don't even believe they came over to me once out of the few times I visited the location. I had one small issue with my tire the day I picked up the vehicle...I called Steve and it was taken care of for me no questions asked. If you are in the market for a vehicle...go visit Steve Gomes of Prime Buick GMC read more

I went into the Prime dealership and I expected to be hassled right away. I expected to be pressured into buying a car that I did not want and have to buy it that same day. I expected to pay top dollar and leave with a monthly payment that was more than I could afford. I expected that after I paid for the car, they would not care about me anymore. Wrong, wrong and wrong again. I received a prompt and courteous greeting, all the information I needed to make an intelligent decision, no pressure to buy, plenty of options for me to think about and the best possible price available for the car I was looking for. They helped me find a monthly payment that I could live with and also contacted me a couple of days later to make sure I was enjoying my car and if I had any questions.. Fantastic experience from beginning to end. I will most definatly recommend Prime to all of my family and friends. read more

Purchasing a car is not exactly what one would call fun. It's a passage that we all have to go through and if you are anything like me you are constantly getting in or out of a car loan or lease. My fiancé Tara had a lease that I wanted to get out of. Just wasn't a fan of the car. We went Prime GMC on Saturday and meet with Dawn who was the internet sales lead person. She introduced us to Peter. From that point Peter showed us a few GMC Acadia's and we went for a test drive. Car was great and so was Peter. We spent some time finalizing numbers and Tara was able to pickup the Acadia on Monday. Easy to deal with. The staff was very professional. I've purchased Audi's, Infiniti's and the service at Prime was equal to the "high-end dealerships" If you are looking to lease or purchase I'd recommend giving Prime GMC/Buick a chance to earn your business. read more

Who would think car shopping could be hassle free! Everybody at the dealership was pleasant and friendly. I was interested in a 2016 Buick Encore. (I had also looked at the Ford Escape at another dealer) I knew exactly what I wanted for color and options. My salesman Cody went above and beyond to find the exact car I wanted. They had to get it from another dealer, but he searched until he found the car. Now onto the finance/lease department. Adam was a refreshing change from the usual finance managers. No trying to sell me additional items/services I didn't need. Adam made sure that the financing part of buying a car was easy and pleasant. I could have gone with the Ford Escape because the monthly payments were a few dollars less, but I went with Prime Buick GMC because of my experience and I will not hesitate to recommend them to my friends and family. read more

I just bought a 2016 GMC Sierra at this dealership. I've bought and leased many cars / trucks in my life. This was by FAR the best experience I have ever had in my life buying a vehicle. Customer Service is hands down the best !! My Salesman was Peter Cimorelli and he is truly a genuine honest good man to do business with. He returns Emails promptly and returned all my phone calls in a timely manner as well. I was in the dealership on a Thursday and I left with the vehicle the next day/ Friday. UNBELIEVABLE AND UNFORGETTABLE CAR BUYING EXPERIENCE. Also I want to add the same positive feedback about the Business Manager that worked with me and Peter on the deal, his name is Adam Jones. He's just as excellent as Peter is. Great guys. If your looking to buy a vehicle please go see these guys, they are amazing at what they do !! read more

I just purchased a used vehicle from Prime Buick GMC. Ravishankar McDonnell was my salesman -- what a great person to work with. After purchasing another vehicle a few years ago from a dealership in Kingston, MA and having a very unpleasant experience with the saleman, I was leary to have to do this again, so it was a pleasure to work with Ravi when it came to purchasing this vehicle. He was very informative, available at all times, even on his day off and has a dry sense of humor that makes you want to speak with him. Also, the two Business Managers I dealt with, Bridget and Douglas were so, so nice to work with. Ravi also explained to me all the benefits of leasing, and I think in a couple years, I may be doing that and will definitely go back to Prime Buick GMC -- as long as Ravi, Bridget and Douglas are there! read more

I can't say enough about Prime Buick GMC, everyone was so friendly and helpful. Tim the sales manager was great, and willing to go out of his way to help. Mike Thompson, my salesman was very nice and easy to talk to, even Adam in the finance department was great. They were all so knowledgeable and eager to help. I was looking at a Cascada and wasn't sure if I was going to be able to make it work. Tim, Mike and even Adam were able to get me a great rate so I was able to make it work. There was no funny business, they were up front with everything and no surprises when it came time to singing papers. I haven't purchased a car in over 11 years and they made the whole process so easy for me right down to registering and transferring insurance! The whole atmosphere at Prime was inviting and enjoyable. read more

Bill Loud is why this rating received 4 stars. I never felt like I was getting worked over. The numbers were a little outside our comfort zone at first on the Tahoe we wanted, but Bill knows the drill. He was honest and genuine throughout the process and was able to go to work for my wife and I to find a middle ground that was both good for us and for Prime. He's kept in contact with us after the sale to ensure that we hadn't run into any issues or had any lingering questions. That is always appreciated. Just a heads up, if you go to this location make sure you pick a day when you have plenty of time. They are always busy (which is probably a good thing) and the paper process may take a while. Other than that, ya it was a good car buying experience. Ask for Bill. read more

I bought a Buick Encore this week from Prime. I would recommend them in a heartbeat. We had previously looked at the car at a different Buick dealership and were straight up insulted by the sales manager. It was ridiculous. I vowed never to give my money to jerks. Because of that experience we ended up at Prime and I'm really happy we did. We dealt with Dennis Grabowski. Dennis is great to deal with as is Jesse. I got an amazing car and no stress. Dennis has been great following up even after we took the car home and made the process very stress free. Nothing I hate more than haggling for something when we all know no one is paying sticker price. It was all very cordial and I felt glad that I gave them my money. we will be buying from them again and you should too! read more

I have been to many of dealerships to buy vehicles in my life time!!! Working with an outfit such as prime Buick/GMC is a refreshing experience!!!!!! The salesman I dealt with was far from the typical sales staff you normally run into, very honest and did not try to up sell me to a more expensive car, but more concerned in getting me into the car that worked for me and my wallet. The sales managers, and the sales staff very professional, but most of all it was a pleasant experience to deal with a dealership not interested in getting that next buck, but make sure there clients are HAPPY AND SATISFIED!! I would 110% refer this dealership over any other dealer in this area of the south shore or any other area in massachusetts. Thank you prime Buick /GMC read more

What an awesome car buying experience! We worked with Dawn and Lenny and they could not have made it easier! We live about an hour away and have two small kids and one on they way. We told from the start that the dealer who makes this process the easiest will win...and boy did they deliver! We had done a lot of research online and had already drove the vehicle over a weekend with another dealer, so we did this entire transaction by text, email, and phone...and they delivered the vehicle and paperwork to our house, and put the plates on right in my driveway. It was such a pleasure working with Prime and we couldn't be happier that they made what is usually a painful process, so incredibly simple and tailored to fit our busy lifestyle! Thanks again! read more