I expected the usual dog and pony show but was immediately quoted a really great deal on a Rogue 2026 lease that no one else could beat. The attitudes and respect were professional from everyone and we are so relieved. My husband and I would like to recommend Lance insales(with special prayers for Mike who patiently walked us old people through the various tech set ups inside the Rogue platinum)! Thank you also to the management home team including Johny and Dave, who made our contract and sign off easy.When do you ever hear stuff like this about a dealership? All these people ROCK! read more

Purchased a used Altima from Tommy recently. I have neen buying Honda Acccords for a dozen years, but they have become too pricey. Service was also way to expensive, as well. After a month I had an issue with the gas cover on the vehicle. Estimated cost of repair was also high. David and Steve met with me and we discussed options, and they decided to repair this 'in house'. The repair was perfect, even better than original. My former dealer would have charged me a small fortune ! Thank You Dave and Steve !!!! read more

I am writing a review about something that happened a few years ago, but I was completely scammed and taken advantage of at this Nissan. Both of my back blinkers were out, and I was immediately quoted with a price which I thought was bizarre because they didn't even know what the issue was. I told them the blinker issue was more than just simply adjusting the wiring, as other car mechanics had tried to fix them by maneuvering the wiring. They had my car for an entire day just to have me pick it up and not only did they not fix one blinker, when I informed them that they did not fix the blinker, they told me that it would only take five minutes to fix it. Hence, they did exactly what I told them not to do. They had my car an entire day and charged me $189 to do what other car mechanics were doing for free. They then told me the entire car would have to be rewired for $2000, when I bought the car for $5000. I would never go back to this Nissan read more

Ordered parts for my Nissan Titan and they sent me the wrong ones. Sent them back expecting a full credit and instead they charged me return shipping and a restocking fee. Been fighting with them for the last 30 days and issue remains unresolved. Parts Dept rep has been downright inept and belligerent. DO NOT do business with this shady dealership. read more

Think twice before leasing here if you may ever consider buying out the lease. They have a unique customer adverse policy of holding your car for 7-10 days after closing while the title settles. I spoke with Nissan and other dealers who clarified that it is not a common policy. They did this on a lease I closed on last year and I had to juggle being a car short during the holding period even though I was paying on my new loan. I had another lease come due last week. After confirming with Coastal that they still maintained this policy, I went to Sullivan Brothers for an easy clean process, and I still have use of my car. I have bought/leased multiple cars from Coastal over the years. Their anti-customer policy and lack of concern has lost them a long-term client. read more

"AWESOME"-that is the only word I have for COASTAL NISSAN. I had been to few dealerships before getting into this AWESOME PLACE. Everyone posted low price in Cargurus website and promised no change in price over phone. But after driving to their place and complete test drive, they come up with huge (not optional) amount on top the price mentioned which varies from 3000 to 5000 dollars. They name it as PDSI fee/admin fee/Certification fee/downpayment etc. and start to bargain on that. Especially few dealerships in New York, New Jersy region gave me nightmare. I almost given up the idea of purchasing used car. But luckily one fine day, I came to Coastal Nissan through a friend. I booked an appointment with COASTAL NISSAN, Salesperson Mr JAKE attended. Few hours before my appointment he sent a small video clip. I thought it could be some common video about the car/dealership. But to my surprise, that was a personalised video mentioning my name and captured the exact car I want to test drive. It made sure that the car is available and waiting for test drive. I went there and JAKE was ready with carfax report, recent service history and explained all features in detail. I was so happy with the car and felt confident... Thank you JAKE!! Next part is price discussion, Mr HENRY came to finalise the deal. My first question was "Is there any additional price on top of what mentioned in the website". His answer was "NO.... NOTHING....." wow wow wow... I was jumping inside. But still I asked what is the best price. He was very confident on his website price but still gave a very good deal which I couldn't resist and couldn't think of any other car/place. Finally, my car search was over and I booked the car. I have to mention here that during the sales process, I had to go to Coastal Nissan and was waiting for my friend to drop, but Mr. Henry immediately booked lift to pickup/drop from my home and made the process as breeze. Thank you HENRY!! Next part is finance discussion, Mr Richard explained everything in very detailed manner, gave all options. The main thing I like about him is he has given respect to the options I choose and understood. He didn't pressurize. Many people make us feel bad when we are not taking what they are offering. But Mr Richard was very kind and understood and made us very comfortable in the discussion. Very nice person. Thank you Richard!! Finally, while taking delivery of the car, JAKE was waiting for us in evening. Explained the functions of each button and handed over the car completely cleaned in and out and quite surprisingly with FULL TANK. It was not at all necessary to give us a car with full tank once the sale was over. But they did. Was very impressed. Very Kind and thoughtful. My family is so happy. My elder son(studying seventh grade) was so involved with me in this car search as he felt like Car is oversized gadget with an engine. He spent much time in analyzing and comparing the features among various SUVs in multiple brands and matching with my family need. Finalized the luxury SUV, Nissan Murano and purchased here. Seeing big smile on his face giving me such a relief. Thank you COASTAL NISSAN Team. The whole team is not just making sales, but also creating good relationship with customer and making the deal a memorable one. Kudos to them. Keep it up... read more

Sleezy, sells you a truck and pushes you to take it home before everything is finalized so when you come back to finalize everything you bring up that you don't have a spare key for the second driver and no floor mats so they say there's nothing they can do but they will sell them to you instead of including them. Expected from a small car lot but had higher expectations from a large dealer. Billy the salesman pushed to take the truck home without it getting detailed gave us the cleaner just so they wouldn't have to do it and now we're screwed if the key is lost. New one is over $400. Was told they want it off the lot as soon as possible cause they pay interest on every vehicle there, only to find out they want it off the lot so when you come back to finalize everything they can't help you. I'm sure they're happy we saved them a day of fees... Don't shop here unless you want to be nickled and dimed on basic essentials a dealership has. Apparently spending over 20 grand is only worth plastic wrap floor mats a single key and a diy detail. read more

Jake is an exceptional sales person, and a pleasure to work with. He is very patient, from searching for the best pre-owned car, test driving it, and helping me transfer all my belongings from my trade-in to the pre-owned vehicle I purchased. Jake also ensured the new car had a full tank of gas, was washed and vacuumed, and helped me navigate the blue tooth options - matching my cell, radio, heat, etc. Thanks very much - also a shout out to Ron, in Finance! Chris D. read more

This company is impossible to get a consistent, reliable answer from, no matter how long you have been a customer. They change their answers, shuffle you from person to person and even change paperwork. DONT DO BUSINESS WITH THEM read more

I called up about a car I saw on line. The general manager Steve Delaney went way out of his way for me.Harry Webster was another employee that made things go very smoothly for my family and I.After getting let down from other dealerships it was very refreshing to deal with these two gentlemen.The car advertised was great looking and perfect for my son.I know when someone asks me where I got this nice car from I can say proudly coastal Nissan in Massachusetts. Thanks guys! Sean R from New York read more

Go to the dealership in Quincy & don't waste your time here. When you're buying/leasing a new car from this place they are all nice and dandy.. but then you want to buy your lease our and suddenly their slimy dealership attitude comes out. I have to add, their service team is the only great team at this location! When I went to purchase my lease they gave me the run around two times sent me to deal with Nissan directly. Nissan sent me back to them & when I showed up with a check book they said per their policy I cannot purchase my car cash!!! I have to pay interest and fees to finance it with them or... lease a new car. Charlatans! Sean wallace/callace whatever your last name is; I have filed a report about you with Nissan corporation as they mentioned you are not allowed to deny anyone a full buy out of their car, force them to finance or force them to get a new lease. Best of luck on your future scams.. read more

Doing business with Coastal Nissan was a great experience. As I considered the many options for my new car, Lance Ward was very patient. When I decided on my Nissan Maxima, he took time and went over all the new gadgets with me. I highly recommend Coastal Nissan! read more

I have posted previously about this dealership but a new finding might be valuable to others. After receiving my used vehicle in February and noticing an increasing unusual noise from engine pulleys I did some checking as well as online research through DOCUMENTED reliable resources to find the vehicle (post $500 dealer prep) was delivered with the serpentine belt entirely mis-routed. All the 4.0 L V6 VQ40E engines are belted the same (per Nissan-certified sources) but apparently you CAN fit the belt improperly. That's what was done, resulting in TREMENDOUS side-thrust on the belt tensioner. Did Coastal DO that? likely not. Did Coastal FIND/FIX that? certainly not! Luckily I did not have an idler blowout. With all 4.0L VQ's belted the same and as a Nissan shop how could you not know? With several other things I found, guess my $500.00 bought a very expensive wax job!!! read more

The worst. Told me I could pay in full for the car on first visit. Then when I went to get the car they told me I couldn't pay in full for my car because they needed to make money so had to finance through them for 3 months. My car has less than 20,000 miles on it and everything that has happened to be wrong they find an excuse of why it is not covered under the 3 year warranty. read more

Relatively medium pressure for a car dealership - the hard sell doesn't start until they smell blood and close in for the kill! At that point it's too late and you an only push through the pain and come out the other side! I like the service waiting area well enough, it's nothing super special, but clean and comfortable enough to wait a couple of hours which I did while trying to buy a car on a fairly slow Saturday afternoon - they weren't going to let me out without signing on the dotted line, though so I sat for 2 hours waiting. And waiting. And waiting some more. If you go in to buy a car and accept it's not going to be painless, it could be much worse than here! read more

I went into Coastal Nissan to drop my rogue off to get fixed. The issues exceeded the value of the car, which meant I had to find a new vehicle. Lance was amazing and helped me find my new vehicle. Anything I had a problem with he worked on. Got the car the next day, it was a great experience. Highly recommend Lance if you are looking for a new car! read more

Nov. I bought a car from them ( experience wasn't great then but any way)hated the car sold it the next month(Dec.). I canceled my warranty in December and still I haven't got the refund. I call once a week to get an update but Steve the manager is now avoiding me. The warranty company released the funds in February but Coastal Nissan have yet to get the funds to the bank nor to me. I have been patient and have even been threatened with the police being called on me ( I'm black btw) for stopping in to check on it a couple of months ago. All I wanted was my refund and I am still waiting for it. When I call now he is all ways busy and never returns my call. Again all I want is my money. So be careful when u buy from here hope you don't go thru what I have. read more

Ben was fantastic I'd recommend him to anybody going into the dealership for sales :).

Do not come here. They don't care about the cars on the lot or the safety of their customers. Bought a used Honda CR-V from them. Saw that it was in almost perfect condition, test drove it and checked under the hood to make sure everything was fine. Noticed a bright yellow liquid around the high pressure port for the AC, I asked if there were any problems with the ac in the past and they said no that's just there to make sure there were no leaks (which now I know is a lie bc my air conditioning compressor just went). So anyway, wouldn't come down on the price so I thought no big deal I'll keep looking and if I can't find anything cheaper I'll come back and try again. So about a month down the road i can't get this car out of my head so I go back to test it again just to make sure and I noticed when I got there the windshield was cracked (I know it's covered under insurance but still), yellow paint splattered all over the sides as if someone drove it over wet paint, and lot damage on all 4 corners of the vehicle. I brought it up to the sales rep and he replied "it's a used car what do you expect" I said well I expect it to be taken care of regardless of how old it is. This wasn't like this a month ago and now it's a hot mess. After going back and forth with this guy we ended up speaking with the manager, he said he's going to buff out what he can from the lot damage, buff out the yellow paint and re detail it. He also gave it to me at the original price I asked for a month ago. Sounds like a happy ending right? 2 weeks after taking my car home my check engine light came on. I brought it to autozone to see what's going on and they told me it's my catalytic converter. They told me the light has been cleared out 3 times (which I'm sure is illegal on the dealers end) and I need to drive with all windows open because carbon monoxide may be pumping into my car. Thankfully it was covered under Honda's warranty. read more

Anyone looking to purchase a car I would STRONGLY suggest staying away from Coastal Nissan in Norwell MA. My wife and I decided to purchase a Pathfinder off them on Sunday afternoon, we decided on the vehicle after test driving and inspecting it. Monday evening my wife went to pick up the car, she was not shown the car she was just given the keys and rushed out of there. When she got home I noticed the rear passenger tire had chunks missing out of the sidewall and the rim was all scraped up, this was NOT there the day before when we signed for the car. I immediately brought the car back to the dealership to show them. One of the managers came out to look at it and said he would see if they were at fault since it wasn't there the day before. I gave them the benefit of the doubt that they would make it right since we just bought the car. They did NOT! And pretty much blamed the damage on my wife when she drove the 10 minutes from the dealership to our house. They said they would "work with us" on the cost to repair the damage. But why would we pay anything to fix something that was not our fault and wasn't on the car when we agreed to buy it. After some back and forth arguing with the first manager we were dealing with. Steve who claims he is the "highest up" at Coastal Nissan got involved. Every conversation or interaction we had with Steve he was extremely arrogant and rude. For someone that is the "highest up" at a car dealership he lacks serious people skills. We pointed out multiple cameras in their parking lot and asked if they could be checked to see if the damage was caused at the dealership. Steve said the main camera going into their service center did not work and refused to take the time to look at any other cameras on the premises. This was after the first manager told me he would check the cameras. We were lied to and given the run around by multiple people at Nissan. As of now they will not fix the damage and we will have to pay for the repairs ourselves. They have lost us as customers and the many friends and family we have already told about this ordeal. I hope anyone reading this thinks twice about doing business with Coastal Nissan since they do not care about their customers. read more

Coastal Nissan - this is what it looked like when we picked it up - Car Dealers Near Me - Norwell, Massachusetts

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See my tip . Don't waste your time . Plenty of dealers out there . I m just trying to help . read more

Go anywhere else but here. Went to look at a pre-owned vehicle. Get to the Norwell location (same dealership), they tell me only when I get there, that the car must have been moved to Cohasset. Then the guy offered to sell me something else. No thanks. Should have walked away right there but no. Drive twenty minutes, looked at the advertised car. It's okay, but it's listed at TWICE the Kelley Blue book, and 75% more than NADA value. And it is in no way "excellent condition." Tried to negotiate. No. Take it or leave it. The car was a bait and switch situation. Don't either place. read more

I'll never buy a car here ever. Or quirk nissan. I went in to talk about my end of lease options and scope out the deals they had. The first thing out my mouth was I am not here to buy a car nor turn in my lease at this time. And they both speak English very well so you'd think they'd understand. Why did the sales people try to sell me a car and the deals were ridiculous. A 2016 nissan altima for 440/month with a 5 year financing, and i'm trading in a 2013 nissan altima coupe with 28,000 miles. Come on a nissan it's not a bmw. And then they use that cheesy line that never works what can we do to make you walk out with this car today...uhhh you can give it to me for $1. Did I not clearly say I am not looking to buy a car today five seconds ago. I was so irate. They make it seem like the msrps aren't available online for everyone to see and that people can not do the math out themselves. Game recognize game, people aren't idiots and I'm not buying it! read more

I knew what i wanted and was on a mission to get it. I was greeted at the door pleasantly and ended up doing my business with Nate in the Sales dept. Like any business this dealership is here to make money. With that being said that doesnt mean you still cant get a fair deal. i was prepared to make a deal and not waste time and i think that is key in the car sales world. My sales man was nice to deal with and i didnt feel pressured. At the end of the day (yes literally the very end) i walked out a happy customer with a new set of wheels and a good deal. Be prepared to do a little bit of searching to find this dealership, its tucked back a bit off the main road but very easily accessible to the highway. read more

Offering an update as a way to reply to this response from Nissan that includes a misstatement. Your financing offer was not better or equal. It was worse. Also, how do you know who I am so that you could even make that claim? The fact you've publicly lied is further proof that people should keep driving past Coastal. read more

After agreeing on a price online and driving for over an hour to get there, we were told we did not qualify for $2000 in discounts. I was told this was "little" money. Then they proceeded to lowball me, by thousands on dollars, on the trade-in value for my car. But yet this was "a really good offer". So, I really cannot recommend this dealership. Having bought now over 10 cars in my lifetime, this dealership struck me particularly badly for their questionable practices. It is very unfortunate these folks try to do badly outsmart potential clients. read more

I had a great experience buying my first car. Other than time spent waiting to test drive the car, I don't have any complaint. Sales rep Frank made the process as easy-going as possible. I would highly recommend. read more

I couldn't be happier with my experience at Coastal Nissan! Last week I came in looking to buy a used vehicle. Although I am on a limited budget, I was able to drive out the next day with a beautiful used car with low milage that was in great condition - all for a great price. The car was an 2009 model so naturally it had a small amount of wear and tear - but by the time I came to pick it up, the Service Department had it looking as good as new. Anything that needed replacing or maintenance was taken care of before I drove it home. Even when I noticed something minor that wasn't working on the way home, I was able to bring it back and they fixed it up for me free of charge. Overall the process was quick and Tommy from the Sales Department was incredibly helpful and attentive to everything I needed. I never felt that anyone was being dishonest or trying to give me a bad deal.Tommy was professional and responsive and I would highly recommend working with him to help you purchase a car. To the people saying things like "it's just a Nissan", many of my family members drive them. They are reliable cars and will last you a long time with proper maintenance and care. Thank you Coastal Nissan for the wonderful car and for making the process so easy! read more

I would highly recomend Coastal Nissan. My family has bought or leased 5 vehicles since I stared dealing with them 9 years ago and I am looking to buy another. They are friendly and low pressure. I started using their service department when I bought my first truck from them 9 years ago and I haven't looked back. Keep up the good work. Dave P read more

Do not go near this place! We have had the worst experience We've ever encountered trying to purchase a car! I was in contact with this company by email to negotiate a price on a particular automobile. We used CarGurus in order to find the best price on the vehicle we were interested in. when you use CarGurus, one is able to work with the actual dealership using the actual car information and picture so there is no question about the car you negotiating! I got a firm quote and with that in mind we went to purchase the car only to find that they had made a "mistake" and would not honor the price promised to us. I am so disgusted with this reprehensible business practice and for wasting my time with such dishonest people. I only gave them 1 star because I had to in order to post this review. STAY AWAY. Next action is the better business bureau. I'm happy that I have all of this documented. read more

Thank you to Nate Billings for another stress free experience. We've leased five cars through Nate and can't say enough about his professionalism, as well as his personality. We've worked with the service department in the past and have been extremely pleased. We are very happy with our brand new Rogues and will definitely be returning to Coastal Nissan! read more

Great Service department, and I bought my Altima there with no problems. I like that they didn't make me waste any time and laid everything out in a way that made total sense to me as a customer. This was my second time buying a car, and I will be back to Coastal again in the future. read more

I had nothing but a positive experience here. We were looking for a specific vehicle and found one advertised on their website for a couple hundred under KBB. Called in and spoke with the salesperson, Ihsan Areski, and he confirmed that the vehicle was in stock. We went down, met with Ihsan, and took it for a test drive. He even let us drive it without him so we could get a real feel for the car. The price was below KBB but he still worked with us a little to help meet our needs. He was able to get us in and out. The staff at the dealership were also great with our 2 year old. We walked out feeling like we were treated fairly. I really can say that this was one of the best car buying experiences I have ever had and I am looking forward to continuing the relationship. read more

I bought a car yesterday and I had a terrible experience with Paul from the Coastal Nissan finance department. I was left waiting 90 Minutes (after being told to come in right away to get all the paperwork done) and he was rude, condescending and exhibited some of the worst customer service I have ever experienced. Had it not been for Issan ( the sales associate who was the complete opposite) I would have walked out. I own a Passat from Coastal Volks and I only ever had fantastic experience so was expecting the same at Nissan. Please treat your customers with dignity and respect. When Paul tried to upsell me on added maintenance features he seemed confused as to why I would not buy from him. Sales 101.....Treat your customers well...: #failedcustomersevicecoastalnissan read more

If you are going to buy a new car or used car or to trade your car in, you have to do your research and know what your vehicle and what the other vehicles are worth. If you do this you will not get ripped off. I've had very bad experiences at different dealerships on the South Shore where salesman and managers were rude and arrogant. In those situations even if you go informed you will not win or come out happy. Coastal Nissan is nothing like this. I was straightforward about what I wanted and needed. They worked with me, did not try to play games, and I walked out with a beautiful car and a great experience. read more

Do not go here!! I took my car in because I thought my muffler was going. George from service told me that my exhaust, muffler and cat. converter was rusted out. It would be $1600.00 to repair and because it was rotted my warranty did not cover it. I told him that was too much and took it to my local mechanic. There was no rot... nothing was wrong with my muffler or cat converter... there was only a small hole in the exhaust which they fixed for $150.00. Coastal are liars and take advantage of woman!! Do not trust them!! Especially George... I don't know how he sleeps at nite! read more

Straight forward, honest and not pushy. They don't work on commission so they it's a pretty relaxed environment. Best car buying experience of my life. Ihsan is the greatest! read more

I bought a used Nissan Rogue here recently, but it was not a pleasant experience. I had a choice of two behicles, both Nissan Certified, but one had some body damage, so I chose the other. On closer inspection, I noticed two things - the headlight lenses were scratched (this place wasn't even competent enough to spend 30 minutes to polish out the scratches) and the tires were not good. The rear tires were worn out and the front tires, although they had some tread remaining, had some dry rot. This would not pass inspection, even in Mass. I live in NH, so it certainly wouldn't pass. I told the salesman that they needed to replace the tires. The salesmen don't negotiate here, so he called the Sales Manager, Romie. This guy is something else. I asked him how they can certify a car that can't even pass inspection. He never really answered that question. He told me it would cost him $800 to replace the tires with the same new ones. This is ridiculous. I called around and would have been able to do it for just under $600, so you know it would cost the dealer less than that. Since I didn't really trust the dealer to properly replace the tires in a timely manner, I told Romie to give me the $800 off the price and I would have them replaced. He said that, in that case, he would only give me $300 off the price. He then disappeared never to be seen again. I waited around and finally talked to someone else. He offered another $50 off, total of $350. This wasn't really a fair offer, but I was tired of waiting and arguing, so I took it. I was paying cash for the car and then I was told that, in order to get the Nissan Certification, I would have to finance the car (so they can make more money) or pay $400 additional. Since I live in NH, the car had to be delivered in order to avoid the sales tax. This was to be done two days later, in the morning. That morning, the salesman supposedly called me to tell me that their driver had some problem and couldn't deliver the car, so they changed the plan. Unfortunately, I didn't get the call. When I didn't hear anything, I called the salesman and he told me the car would be delivered mid afternoon. About 2:30pm, the salesman drove the car into my driveway, followed by another car and driver. I checked out the car and noticed that the odometer had 300 miles more on it than when I saw it last. The salesman told me that they just drove the car to Maine to pick up another car for the dealership! This put an additional 250 miles on the car over what it would have had if it had been delivered directly to me. I couldn't believe what he said. The dealership used my car for their own business purposes, after I bought it! The gas tank, which was almost full when I bought the car, was now empty. I told the salesman that I expected to be reimbursed for the use of my car and that I wanted to speak to the manager of the dealership (Steve Delaney). We called him but there was no answer. So, the salesman left. I called Steve Delaney two more times during the next week. He never returned my calls. I called the salesman and told him I considered it his responsibility to tell Steve Delaney to call me. Finally, Steve called me. He tried, in typical car salesman fashion, to deflect the situation. He finally offered me $30 as reimbursement! This wouldn't even cover the gas that they used. I finally told him that I should get reimbursed the official IRS rate ($.54/mile), but the best he would do was $50. I reluctantly accepted. So, to summarize - 1. This dealer certified a vehicle which couldn't pass inspection and then wouldn't give me enough of an allowance to fix it. 2. The dealer wanted $400 additional for the Nissan Certification if I didn't finance the vehicle. 3. The dealer acted highly unethically by using my car, without my permission, to drive hundreds of miles for their own business purposes and then wouldn't give me a reasonable reimbursement. Needless to say, neither I nor anyone I know will ever do business with this dealer again. I suggest that you do the same. read more

I would give a minus five if I could. Going there to buy a used-car was definitely the most unpleasant experience I have ever had. Here are some of their tricks to fool their customers. 1. After reaching a price that both parties agreed with, the sales suddenly changed their mind, telling us that if we wanted that car at that price, we had to do financing--so that they could make more money. But why we had to do financing, when we had enough cash at hand and were ready to pay in full? 2. We paid in full, and got the $18,000 car--with only one key. That was not what you would expect when you are buying a car, no matter new or used. Nobody had ever informed us that the car would come with only one key! Would you please give us another key so that we would not get miserable if we accidentally lost this only one key, Mr Dealer from Coastal Nissan? Yes of course, at a cost of another $300! 3. We got mad at them giving us only one key and trying to charge us another hundreds of bucks to get another. They, too, got mad at us for not willing to accept only one key and pay extra money. We did not want to accept the car with only one key and said that we would leave the car at their dealership until they got us two keys. "Fine!", they threatened us, "Then we will tow YOUR car if you leave it here!" Oh we didn't even know then that was OUR car already because it took almost a month after that day for us to get the title with our names on it! 4. And we got mad at them again because the tires on the car were worn out, apparently. You could tell with bare eyes that the treads were much worn beyond the recommended tread depth levels. They said, "No no no the tires were not worn out and we can guarantee that they are fine!" And after the car failed inspection from a third-party inspection station (HUH!) because of its worn-out and cracked tires and brakes, they still refused to change new tires and breaks for us for free. To be more specific, we could have had new tires for free, but they would be tires of nameless brand and finally we got charged of another hundreds of bucks, this time for new tires, from a well-known brand! And we did not get new breaks at all. 5. The worst thing about this place was not even more horrible than what we had been through as mentioned above. The most terrible thing about this place is that the people there are not treating us with all due respect. We felt like being pushed into buying the car by the sales people, and being humiliated by the services people. And reporting this to the sales and services managers is of no use at all--because these managers were the ones that pushed and humiliated us the most! I would never ever forget that how my husband were laughed at by several of the guys from Coastal Nissan, when he was trying to argue with them about what was not the right thing to do to sell a car with worn-out tires and they should care about the quality of cars they are selling. "If you don't care, I will not care, either." said my husband, upset and angrily. "OF COURSE YOU DON'T CARE!" --They burst into a sarcastic, loud, and annoying laugh, right to his face. New update: as of today, there are still new problems coming up. Last week there were a loud and abnormal sound coming from the engine. I drove it to our local Nissan dealership and was told that the engine may or may not have problems (WHAT?!) but the engine oil and the oil filter definitely had to be changed because they was so old and dirty. "But I just bought the car one month ago! That could not be possible," I said. "Well then they must FORGET to change oil and filter for you before they sell you the car," said the mechanic. Another hundred bucks to spend! To sum up, we have spent around $18,000 on a Nissan car from a Nissan dealership. However, people from Coastal Nissan handled this very unprofessionally: the car they delivered to us was problematic, with no inspection sticker on the windshield (and failed inspection from a third-party inspection station), but with only one key, worn-out breaks, old and cracked tires, unchanged and dirty oil and filter, and a questionable engine that sounds abnormal and disturbing. These problems took us an enormous amount of time, energy and money to fix. Worst of all, as customers who had some trust in those "Nissan professionals" at the first place, we were emotionally hurt by them. They were arrogant, rude and pushy. And they apparently looked down upon us and laughed at us when we tried to negotiate with them. That was the very first time we ever felt discriminated in this country. There were so many high ratings about this place on Yelp, Google and all the other reviewer websites,probably from native speakers. Things might be totally different, we thought, if we were native speakers, too. read more

In April 2018 I purchased a CERTIFIED used 2015 Nissan rogue with 23,000 miles on it. After driving it for 50 days, less than 3,000 miles, I noticed that at highway speeds, when having to apply the brakes for quick slow downs, I had significant vibration in the front end and steering wheel. I made an appointment to bring it in to their Service Dept. for review. Service told me the rotors were warped and that because it's not a safety issue I would have to pay to have it repaired. Bare in mind, I ended up paying over sticker price to accommodate the extended warranty and they jacked up the price $500 to accommodate fixing the significantly scratched bumper. I was told because the car was CERTIFIED it had extra warranty protection, was still under manufacturer's warranty and of course, the CERTIFICATION after the 167 point inspection. Service quoted me $389 but "offered" $89 off a new set of rotors. When I declined, stating I shouldn't have to pay for new rotors at this stage, given the mileage and the time of ownership, the Service man referred me back to to Nate my sales rep, giving me the feeling Service and Sales are both separate islands within the dealership. (?) Nate, who clearly was less than enthusiastic to help, questioned me as to why I "waited so long to return the vehicle", also saying he wasn't sure that they HAD sold me a car with warped rotors. I reminded him I work full-time Monday through Friday 8 to 5, and that I came in as soon as possible. Long story short I ended up leaving without resolution. When I went back for the paperwork, it simply said I had a vibration and I declined any further service-No mention of the rotors. Coincidentally, the poster in the front sales lobby touting their certified vehicle warranty actually has a photograph of rotors right on it! i'll never return to coastal Nissan in Norwell, MA and won't hesitate to offer my crummy experience to anyone who's looking for a car. Coastal could've had a customer for life, standing behind the product they sold me! Instead, I consider their business practices shady and crappy. Stay Away!! P.S., my favorite part was sitting with salesman-Nate, who reminded me: "you DID buy a used car and Customers keep wanting more and more!" Another example of why people hate car salesmen. read more