Hi, this is Lilly Tse. I had the most wonderful experience at Orange Coast Memorial Hospital with…read moretheir G.I. staff on June 1. I was there for my bile duct procedure. Dr Aranez is very is caring, kind, patient and competent doctor.. always willing to answer all my concerns and questions. Dr. Steven Bui, the anesthesiologist explained what he was going to do and helped to put me ease. The nursing staff was so amazing.. Vivian, Michelle, Duong, Shermaine and Pil made me feel comfortable and valued! The quality of care is so excellent!! I am so blessed and appreciated all their hard work!!

Saw doctor here for annual exam and medical tests - one test mysteriously disappeared. Doctor said…read moreI needed critical further testing but then failed to actually authorize the tests.

I saw Angie Mikhail, NP for my well-woman exam, she was nice and courteous. However, I was very…read moreuncomfortable during the internal exam because she had very long (more than an inch), manicured fingernails. For a provider performing intimate exams, this felt unprofessional. If there are policies regarding nail length or grooming for staff performing direct patient care, they may not be consistently enforced. If no such guidance exists, that raises broader concerns about oversight and patient experience. I hope leadership reviews this issue to ensure consistent professionalism and patient comfort moving forward.

Came here for an annual well check. This seems to be a newer location…read more Fairly easy to get an appointment via the phone. There is a dentistry practice attached to the same entrance. I was greeted when I walked in. The lady at the front desk was pleasant and professional. I was seen on time and the nurses and staff were wonderful. They went over and beyond. Easy parking in the lot.

It's hit or miss here depending on the time of day and the doctor you get. The evenings seem to be…read morethe busiest, with quite a long wait. Some of the doctors are rushed and don't spend enough time with you, but others are absolutely amazing! The receptionist is always a sweetheart.

Such a (pleasantly) different experience from your typical urgent cares. Absolutely LOVE Memorial…read moreCare Urgent Care. Clean. Time Efficient. And best of all, they have the urgent care within a big facility, so you are able to quickly obtain all xray & other matters at once. Came in this morning with an urgent matter, and they were able to care for me immediately. Unlike other urgent cares, the whole process was rather quick, and resolved even quicker. I was given an EKG, xray, blood works, and treatment all in one day. Other than that, the staff is so pleasant, and as mentioned, the facility so clean. Even my husband mentioned how impressed he was with this urgent care. It is good to know there is a reliable urgent care when the primary doctor is filled up. Thank you, MemorialCare Urgent Care!

I had an appointment today with my primary care doctor and as usual it was a positive experience…read morewith care. The customer service at check in is always easy and friendly. The medical assistants/nurses are always kind and Dr.Zia is very knowledgeable, communicative, and makes me feel comfortable to speak to her about my health and concerns. I have never had any issues at this location. I appreciate the care I receive here.

My husband and I went to see Dr. Jon G Biorkman for an ear problem, and honestly, it was a very…read moredisappointing experience. A nurse or nurse practitioner asked a few questions. Then the doctor came in, looked into both ears for maybe two minutes, and said everything looked perfect -- no infection, no tear, no tumor. He said it might just be from the flu and could take up to three months to heal, but suggested doing a hearing test "just to be sure." He walked out, and the nurse came back saying the hearing machine wasn't available -- there was only one, and two patients ahead of us. When I said we could wait, she added that the test "wouldn't be conclusive" anyway, which honestly made no sense. It felt like she didn't want us to stay. I asked her how much it would cost since I'm self-pay, and she couldn't give me a clear answer -- said maybe "around $100 or something." A few minutes later, she came back saying the doctor now wanted us to go to an ENT instead and that he "saw something on the ear tube." I was confused because the doctor had just said everything was perfect. I asked to see him again. When he came back, he seemed frustrated, even though he spoke politely. He explained again that it could be from the flu, told us to chew gum, drink more water, use nasal spray, and that it might clear up. Then he said, "I don't have a crystal ball to tell you what's happening," which felt unnecessary. In the end, no test was done, and we left feeling like the whole visit was rushed and unclear. Later, we were charged $220 for that two-minute exam -- even though I was told over the phone that a self-pay visit would be around $160-$250 . When I asked about it, the front desk said it "depends on the doctor's coding." I honestly don't know what kind of code justifies that difference for such a short, unhelpful visit. I rarely leave reviews, but this experience left us very unhappy and confused. The doctor might be knowledgeable, but the visit felt dismissive, disorganized, and overpriced. Just be prepared -- you might walk out without answers but still with a big bill.

I really love having Dr. Jan as my doctor. She is kind and listens to your concerns. She takes the…read moretime to help you with the reasons you came in. Her nurse is so nice and very compassionate. The front desk staff is great too! I highly recommend Dr. Jan. She's the best!!

Dr. Jan is the best primary care physician I've seen. She listens, asks the right follow up…read morequestions, has great bedside manner, and is a brilliant clinician. After living with a medical mystery for 14 years, I finally have a proper diagnosis and treatment thanks to Dr. Jan. She gets booked quickly, so you need to schedule appointments well in advance.

How cute is this image! What a lovely way to be welcomed. The staff was super great addressing…read moremedical trauma I've experienced with providence. They took their time to listen to my concerns and make sure I felt heard.

I'm scared to death when it comes to seeing a doctor. I hardly ever go when I get sick. I lost my…read morevoice, and decided I should probably see a doctor. MemorialCare was on my insurance so I picked the Tustin location because it's close to my home, and I also work in Tustin. When I arrived Priscilla took my vitals, and brought me to the exam room where she asked questions for my profile. The sheet on the table said Welcome Frank. I was pleased that my doctor was Dr. Dadsetan. Both Priscilla and Dr. Dadsetan are wonderful. They really made me feel comfortable. Both really care about their patients. They take their time with you and ask if you have any questions. I'll be happy going to the doctor now.

If I could, I would give FY twenty stars! Nothing in my tenured nursing career prepared me for…read morenavigating my dad's journey with Alzheimer's. From the moment I first toured Forever Young, I was beyond impressed--it felt and smelled like a real home and was immaculately clean. William took the time to address all my questions and concerns thoughtfully, both in person and later during a conference call and follow-up tour with my siblings. We knew immediately that Forever Young was the best memory care home for our dad, and we added our name to the waitlist. As dad's disease progressed rapidly, we toured other residential and larger memory care facilities. Each visit only reaffirmed our decision to wait for Forever Young. During this period, William also provided valuable recommendations for equipment to help dad stay safe while he remained at home. Now, eight months into dad's residency at Forever Young our gratitude for William and his caregiving team has only deepened. The caregivers are genuine, kind, compassionate, and loving--truly exceptional. They know dad so well that they can anticipate his needs, which not only ensures outstanding care but also helps reduce his frustrations with his condition. The staff frequently send me pictures of dad participating in activities, which is such a comfort. Meals are carefully prepared to be both nutritious and tailored to the residents' preferences and abilities. Dad has the freedom to come and go and we can visit anytime. Knowing he is in a place where he is genuinely cared for and understood brings us immeasurable peace. There truly is no better place for dad to be.

My family and I were desperate to find adequate care for my Dad who ailed from brain cancer amongst…read moremay other chronic conditions. We were finding extreme challenge with his then current living situation when we came across William and his team at Forever Young. William is a dedicated, compassionate, and committed owner and facilitator - so much so that he answered my initial call at 6:30AM. From that moment forward he proved to be accountable and above all, humble and human. He genuinely listened and was authentic in his position. He has the highest standards for himself and his team. His home was extremely clean and well kept. William was exceptionally resourceful - connecting me with proper professionals in the hospice and MediCal consulting arenas. This was especially important as we had no idea how to proceed with these services. In William's care and experienced advisement, my dad lived as well as anyone could in his situation. His end of life was filled with love and affection. The team was patient and loving to our family's accommodations as we navigated that terribly sensitive time in our lives. William is someone you will immediately bond with and keep a relationship with throughout time. That is how deeply impactful his approach and communication is with his families. I am forever grateful for William in every regard and know that if you choose to be a family in his residence, you too will feel secure and blessed!

Thank God we found The Groves. We were really stressed out trying to figure out where my mom is…read moregoing to live. She is pretty independent but really needed a place where she had some help with her care and all of her meals and The groves has been a godsend. in fact, we finished moving her in today even though she's been there for a week half moved in. Renee in sales made it a breeze and even came in on a Sunday to get us all set last week so my Mom could move in. My mom says it's been great and she has been meeting a lot of friendly people. The food has been awesome. My mom loves all the options and she said the food is solid. It's only about 83 rooms so you have a lot of privacy and a lot of open spaces. My mom's room she lives in is very spacious and has its own balcony and slider and heater and air conditioner . Every single person that works there is extremely friendly and goes out of their way to accommodate from the guy that just comes in and checks on Mom to make sure she's getting up to go have her meals to the nursing staff and even the incredibly nice maintenance guy. This place is a hidden gem.

We are so very grateful for the Groves of Tustin. Renee and Liana went over and beyond to ensure a…read moresmooth transition for my mother in law. She is extremely happy as she is well cared for by the loving staff there: admin, nurses, med techs, dining staff, activities, physical therapists, front-desk..everyone I've met there is so helpful, caring and kind. We have a peace of mind knowing that she is in a safe and loving environment. Our family highly recommends this facility!!