I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

Made a yelp account specifically to not recommend this store. I bought a car from here and…read moreimmediately had problems (puncture in the tire, needed a new catalytic converter, replacement of different hoses). It was all covered under warranty, but no one has had ANY urgency to help you once they've sold the car. It has been a nightmare scheduling appointments and actually getting any work done. I've heard from four separate employees that "we'll give you a call back" and then never heard from any of them. This car was supposed to have been done yesterday but they had delays of course. I've currently been sitting in the store for 4 hours because an employee told me it would be done 4 hours ago (still not done, I guess the tech never picked up the needed part). The lack of communication between employees, techs, and managers is actually mind blowing. The only reason this is getting 2 stars is because the service manager has actually been trying to help us, but it has still been a painfully long process to repair the brand new car I bought.

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

We had a great experience here getting my husband a new car! Mr Anet was very kind, honest and…read moreaccommodating. We will be sure to check his inventory in the future when we need to replace our other vehicle. We felt like he gave us a very fair price and good value for our trade in. Thank you!!!!!

Not quite to the repair part yet...but b/c expediency matters when your car is down, Paul has been…read moreAwesome. It appears they're at around Market Value for turnkey service also. ...i'll keep ya' posted about the repairs!

Paul of Monart Motors is a great guy, honest and didn't try to upsell me parts or services I didn't…read moreneed. Went to him in peak summer for car with no AC, most places charge a surge price due to the need BUT he came in with a very reasonable diagnostic rate and got my car blowing cold again. They also have discount for using debit card or cash which is very nice. Only thing I can say in the not so great column would be communication; once car was dropped off, I waited 5 hours then called myself to get update, got the update that car was almost done in another 45 min. After and hour and half and time being 4:30(20min drive and they close at 5:30) decided to head that way to make sure I get the car back at end of the day. When I was pulling into the parking lot Paul called to advise car was ready for pickup.

Horrible I paid cash for a car, and they said they would fix it. They never did. I went back and…read moreforth with them trying to fix it for over a month. Then they said I could look at other cars if I wanted the other car, they offered me was in worse condition than the original car. I would not waste time, money or energy on this place. Service dept is horrible also since I paid cash for car they were not concerned with time and getting me my car back. The manager spoke to me when I went in to get the car and he didn't even know what was going on. I wish I had read the reviews before buying. The other thing is I found this place on car gurus the car I went to look at was trash, the sales guy said I don't want to sell you this car it has so many issues. We did look at it and it sounded horrible. I think all this place does is buy shit cars for cheap and sells them for more than they are worth. Al was my sells rep, and he was never much help. I will never go back to this place.

I called Anthony regarding a posting of a black BMW 430i; we negotiated a price and I paid $50 to…read moreUber to Autos of Dallas in Irving. Upon arriving, I discover that I was the victim of deceptive trade practices and a salesman only interested in his cut. An egregious lack of attention to detail quickly became obvious because Anthony returned with no car, that we'd negotiated on, because THE MOTOR WAS DEAD!! This inflammatory attack on my intelligence and gross misjudgment of my knowledge were highly underestimated - which showed a highly ignorant prejudice and an unfounded, preconceived bias. Where in fact, the evidence of cutting corners, (thereby compromising the safety, integrity, and mechanical stability), lying to a female customer assuming she'd not know the difference creates a solid legal argument for DTPA The sales manager, finance manager (Cody who happens to be Anthony's family creates a HUGE conflict of interest). ALL bear responsibility for allowing a non working car to be posted and a deal to be made on a car that hadn't even been looked over. All done in the name of greed- giving Autos of Dallas a pathetic name. They may advertise "luxury", but the violations and blatant disregard for a myriad of rules/regulations grossly undermines anything advertised. The BMW I chose in place had NOT been inspected for the state NOR gone through a a thorough inspection of all systems. As I pulled off the lot and went through the system's settings did I discover the car was overdue for an oil change. When I called Anthony back, THEN he informed me of all this complicit manipulation and violation of rules and regulations of sound business practices including, but not limited to, a full revision of systems to ensure not only the quality and reliability of the vehicle, but most paramount and critical - the SAFETY of the car. There was zero remorse for trying to take advantage of a female, but more importantly a 100% disabled veteran. When I returned Monday morning, I got a bunch of excuses why these major failures took place, A sickening "should haves" or straight up "I'm not sure"...the most offensive, unorganized, absolute farthest thing as business minded professionals. The only saving grace to this sickening fraud was the new service manager Tom. I paid nearly $32K CASH but sales wanted to refuse putting a clean cabin air filter and to fill up the car with gas!!! What!!?? I'll be forwarding this grievance to BBB, CFPB, FTC and Atty General. This abuse, disregard for human life, and violations must not be allowed to continue or exist in the business world. BUYER BE VERY CAUTIOUS AND SUSPICIOUS.

Thanks for the great deal on my 2018 BMW 330i - it's getting alot of compliments. Solid drive -…read morebeyond my expectations and good dealership experience. -Wade Noxon

*BE CAREFUL*. Absolutely horrendous. They should be ashamed of themselves. I bought my first car…read morehere at 23 yrs old for $9k. BMW. Super excited about. Barely drove it for 3 weeks and now it has $3500 in repairs after barely even driving it too. I'm in the process of hiring representation shortly. I came back looking for the warranty to cover it, and the owner refused. I then asked the owner if he would do this to his wife and kids, and he looked at me dead in the eyes and said: "Yes." That's abt all you need to know. I'm normally not the person to do a review like this because most businesses just make honest mistakes, but not this one. Cheers Dallas Direct Auto, hopefully you go out of business soon :)

Well it's now 2026 and I finally traded in our 2022 Niro Hybrid for a 2026 Sportage Hybrid and I…read morereally thought things would go real easy and honest and upfront as getting my Niro serviced at this dealership, also I thought things would be like how they advertised on TV. Let me start from the beginning so you all don't miss a thing. Clay Cooley's Sales personnel are great especially our salesperson ( Braydon Sorensen). He is well educated in about everything Kia for one thing, which is always nice so you get to hear about all the extras about the vehicles. Although we didn't really get to know the sales management, they to appeared to be on par just as Mr. Sorensen was. So sales department is top notch and conducted themselves just as the service department has always treated us. Absolutely no complaints about the sales department. Now we get to the finance department and one Mr. Marcel Yanto. In a 1 to 10 rating 10 being the worst, he rates up around 20. He conducts business like how a con man plays the three shell game (slide of hand). It starts with this extremely long wait just to get in to see him. Now I know a little about this routine, it is designed to get you feeling the need to hurry and get this over with cause your so tired of waiting. It is done so the customer won't dwell on having to see and read everything before they sign it. It gives the finance people a chance to slide things by without ever showing the customer what they are actually signing. Now having everything done electronically also sets up the customer for more slide of hand stuff. If you ever done any signing of documents electronically you know you have to get your signature added to the electronic document before you start actually using it to sign the documents, and this is what we thought we were doing only to find out we were actually signing documents without ever seeing them. He was having us sign documents without actually showing us the complete documents stating that he would fill out most of them later after we were all done in so not to keep us waiting there any longer then needed. We were real fools for trusting him to do the right thing, and because of the rest of the dealership has always been so upfront and honest with us Mr. Yanto took us for thousands of dollars. And their Family Guarantee is only good if you can actually get a hold of anyone to help you. We got so fixated on canceling Ally VSC and Ally Maintenance (it costed $5100.00), we never got around to even looking at all the documents we had signed blindly. To start with we didn't get a copy of all the documents we signed, all we got were the Vehicle Buyers order and the Ally paper work along with a bunch of paper work stating our rights and stuff like that. No copies of any of the power of attorney stuff (there were like three as I remember being told we had signed that he would fill out later again to save us time. Also although almost everyone thanked me for my service to the country it was never added to the deal for an extra $500.00 off the price of the vehicle as it states in the about Clay Cooley paper work. We never got the window sticker like you almost always are offered it, and I know why now. Because of the Cooley advertisement of paying what's on the sticker and adds stating of so much off the sticker price. I saw the window sticker for the Sportage we purchased and it said including freight and handling it was just over 34 thousand, but when I see the price on the "Vehicle Buyer's Order " it stated it was in the 36 thousand neighborhood including freight and handling. So right there is $2500.00 in the slid of hand game. Final thoughts is I can't trust anything this dealership does and if at all possible I will never ever even drive my vehicle on any of their car lots ever again. I realize the mistakes I made in trusting that this Clay Cooley Dealership would conduct business as they say they do, and I should have demanded to see the documents we were signing. For this I guess it's on me and they owe me nothing, but keep in mind this is most definitely a "Buyer Beware Dealership" and is not to be trusted to do the right thing, it's on you. See them first, see them last, but do not let your guard down. Good Luck.

I would like to give and update as I feel my last review I was WAY too premature on writing and…read morejust haven't wanted to even re open this book until my latest visit at Clay Cooley Kia. Where does one begin when speaking about the Clay Cooley Kia? Well let's rewind to April 2024. I took my 2021 Kia telluride in for 80k maintenance and after paying over $1200 fully off my card same day for work done my fate was sealed. They did work on my breaks, alignment and spark plugs and then recalls. 1 was for a sensor under the hood and other was drive shaft. After getting my car back it was riding rough and I mean ROUGH. So I took it back and after MULTIPLE TIMES BACK TO THE DEALERSHIP their "iPad" technicians "couldn't find anything wrong" I paid a insane amount of money trying to fix my car at this dealership. My card not once declined and I even was forced to take out a loan to get the final attempted fix which was to replace the throttle body, which even then I was back and forth to recalibrate it or whatever tinkering they felt like doing that day. In all I was in and out of rental cars for 3 yes 3 months and even had to take a small sedan of theirs to Houston for a close relatives funeral. I drive a vehicle with a third row for a reason. My whole family wasn't able to attend said funeral due to my car sitting on their lot. Anyways finally we got to a point where they didn't know what was wrong, Kia "expert tech" couldn't figure it out, so simply they weren't going to "be able to continue to work on it and I needed to call Kia" even mentioned lemon law. My car wasn't a lemon and was a great vehicle UNTIL I brought it into this dealership. Well after MONTHS YES MONTHS of back and forth with Kia's corporate office in CA I was informed that I wouldn't be receiving any of my money I had paid in back (at that point including loan we were over $3k) OR refunded my payments I had made while my car sat at the dealership and I was in a rental. I made 3 payments while driving a rental. To this day my car high idles and jumps when you let your foot off the break. Fast forward to last week 2/10/26 I get a letter in the mail of course from Clay Cooley mentioning an opportunity to get out of my car or refinance. Which either way I'm interested. I call and speak to Kevin. He sets up an appointment for me for 2/14/26 at 9:30 and says if I'm not able to find a new OR USED car I like the we can just refinance. Went in and ended up with a lady who was nice but looked terrified (we did not catch her name) immediately were talking new cars. Ok fine even though I said multiple times I don't want a new one because of the previous mess I ended up in. Whatever we test drive 2 and my messed up telluride is nicer on the inside and all in all a better vehicle. First one I test drove smelled like something under the hood was burning... ok so I told the lady I didn't want to waste mine or her time and to let me know what they valued my telluride at as I really wasn't trying to waste anyone's time. Ok so she says yeah we can totally do that. Then asks if I wanted to get paper work going which I said again I wanted to know the value of my car and that if I didn't find something I could refinance. She said yeah we can do that if we can't find something. Great filled it out and then she starts talking kias again. Well I wanted to look at some used ones I'd seen online that weren't Kia's and all of asudden we had a problem. They ran my credit and then I was informed that I couldn't go to any other clay cooley dealerships with that hard inquiry and only could shop at the one it was ran at. WTF. No "Hey ma'am I know you said you wanted used and not a Kia so you may want to go to another dealership in the franchise" nada. And then once I turned them down on their ridiculous attempt at getting me to sign on a new car that was going to yes lower my payments by $40 bucks a month but start me over at 5 years minimum I'm informed that refinancing really wasn't an option. Livid doesn't describe how I felt cause yet again I "didn't delay and came to see Clay" and was screwed over. Avoid this company at all cost. I am also am looking to go to the news with my experience and stack of documents because HOW. HOW CAN YOU TREAT PEOPLE THIS WAY!!??? Google wouldn't let me continue typing so here I am on Yelp letting the world know!! I've worked my tail off to get my credit right and was done so dirty yesterday that I'm BESIDE MYSELF with how much info was withheld starting with the not mentioning I couldn't go to any other Clay Cooley dealership even though from the moment I spoke with Kevin on the phone I mentioned used OR refinance. And let me tell you how once I said I just wanted to refinance everyone stopped moving LOL. That letter that was sent to me y'all was straight up false advertising and deceptive practice that now only I am going to be feeling the effects of for the next two years.

I trust them with all my vehicle maintenance because they do a fantastic job from their initial…read moregreeting until they hands me the fob with a smile to tell me the service is completed, pointing at my ready vehicle, freshly washed. Great service!

I'm a 67-year-old woman, and this purhcase was my 4th Jeep, although my first from this dealership…read more Service-after-the-sale is AWFUL. Promises are not kept, and management is a JOKE. After researching online for months, I knew exactly what I wanted, as well as how much my trade (2016 pristine RAV XLE with 40,000 miles) was worth. I visited a couple other Jeep dealerships in the Arlington area prior to Clay Cooley. Cooley offered me a fair price for my trade as well as a good deal on the 2023 Jeep Renegade I wanted. One thing I specified from the salesman PRIOR to going into the finance office, was two keys and an owner's manual. I was assured that I would receive both. The sale was easy. I paid the balance between my trade and the new vehicle in cash so that I would not have a note. I called a few days later for the status of my second key. I was told that it was in process. Well, MONTHS, calls, texts, and emails later, I was finally told by a manager that "preowned vehicles usually don't come with a second key, and your salesman shouldn't have told you that." I also, over the course of those weeks, learned that I didn't have a spare. I researched and learned that some Renegades don't come with a spare, BUT he should have told me that. Anyway - I purchased a fullsize spare from a local tire place. Had they told me that Renegades don't always come with a full spare, I may have purchased it from them, but they kept that info from me, and lost a sale. THEY NEVER EVEN OFFERED ME A DISCOUNT to purchase the spare key from them!!! I ordered a spare key fob from eBay and am now looking for a locksmith to program it. Cooley is the worst! Know that I love the Renegade, and will put hardly any miles on it, as I'm retired. It was my dream Jeep, and I plan on having it forever. All I wanted from them was a spare key, which probably wouldn't have cost them a hundred dollars. They not only lost a future customer, but I will spread the word on how AWFUL they are.