I purchased a car this August from Irwin Hyundai. Upon first interest in the vehicle, I was told it needed work done by the service department. Even though it was put for sale already on the website and on the sales lot. I waited about a week before I could test drive it. When I was told the work was done and I could come in for a test drive, the vehicle was still making the same rear noises and needed to be looked at once again, prolonging the wait time even longer. Days later, it was communicated with me that it was all ready to go and I could come in to finally purchase the car. At this point, I had been driving back and forth from Boston to Irwin's multiple times. As I sat down to finalize paperwork, I was then told that Irwin's still owed money on the payout of the car. Picture this, they put a car out for sale that they legally did not even own. Hence, Irwin's did not have the title because of it. This went on for weeks, I was told the title was being sent overnight and it never came. I made multiple phone calls to sales and to the title department myself. I was treated very poorly by the initial title clerk. This extremely unprofessional woman literally told me that she was "leaving early" that day, so she didn't really know what I wanted her to do. It wasn't her problem. She acted as if she could care less. She went on to lie that she called the bank to overnight the title, it came two weeks later... Finally, the payout was sent and the title arrived. Then, I noticed a piece on the rear wiper blade was missing and the bolt underneath was corroded. My sales associate assured me that he would send it to me via mail, which he never did. I even reached out several times through email and sent him my mail address again. Every, single, interaction was like getting your teeth pulled out. It was as if you had to beg them to sell you a car. I finally made the purchase and thought that all I would need to wait for in the mail was the wiper blade piece. I figured wrong. I never realized my experience could get even more frustrating and waste more of my time, more of my money and mean more trips back to NH (a 2 hour drive each way). My check engine light came on and it was not able to get inspected in the state of MA. This was only FIVE DAYS AFTER I BOUGHT IT. So, I brought it to Irwin's service and after several hours they determined it was an emissions leak. They needed to order a part. You would think they would have caught this 5 days earlier when they said my car was good-to-go...this meant going back to Boston for work just to come back up a few days later when the part came in. (I was also told by the inspection station in MA that my tires needed to be replaced by November. They were almost not passable for inspection. Irwin's denied this claim, of course.) I thought this would be the final thing I needed to come in for. As it was getting worked on, I was called by the service department about an hour in and told that the technician accidentally knocked over my gas tank and as he went to catch it, he broke my fuel pump. As you can imagine, this meant they needed to order a new part and I would not have my car back for days. I was given a loaner car, but this did not help me when I needed to park in Boston with a city parking permit and MA license plates that was assigned to my specific car. I couldn't even park at my job with this car because my workplace also requires my cars permit to park. The disappointments are unfortunately not done. I called the bank that I got my loan from for the car to set up payments. They told me that Irwin's never sent in my financial paperwork after my purchase. At this point, I've had the car for weeks. They have absolutely no record of me in their system. Oh and at this point, this hadn't heard back about the wiper piece yet either... I was very excited to buy this vehicle and was also happy to be supporting a local business in the Lakes Region, as I grew up in Meredith. But unfortunately, this has been made the worst experience of my life on any purchase I have ever made. You thought that was it? Oh no... Wait for it... I go to pick up my car thinking I'm finally done with these people. The service manager says something along the lines of, "this car is absolutely all fixed and now safe to drive. I even had a master technician check over it again." About an hour down 93 south I had all these people flying by me waving and flagging me down erratically. I start smelling gas as I quickly stopped my car off in the breakdown lane. The man flagging me down risked his safety to stop and tell me to get out of my car because my gas tank blew and was spraying gas for about 100 yards. DOT stayed with me for 2.5 hours so we didn't get struck by distracted drivers as it became dark. Irwin's was not willing to give me a loaner car on the first call. As for Chris Irwin, he still hasn't returned my call. read more

Outstanding customer service, fantastic product knowledge, and amazing prices! Outstanding customer service, fantastic product knowledge, and amazing prices! Customer service which lacks high pressure tactics, makes one feel welcome, supplies accurate and timely product information, and provides fair pricing are the hallmarks that all vehicle dealerships should aspire to ... the Irwin Automotive Group sets the bar for such customer experiences! Our recently completed 2019 Toyota Tundra purchase was the most satisfying vehicle purchasing experience which I have had in my forty years of vehicle ownership. Special thanks to salesman Howard Cullen and finance services manager Joshua Glazier for making this purchase such an easy and memorable experience. Irwin Automotive Group will definitely be at the top of my list when considering my next vehicle purchase! read more

Seamus was amazing: quick to get things moving, and he didn't push me into any particular choice or make me feel like the difficult situation I was in was impossible to solve. Other dealerships have been judgemental to me in the past for having bad credit and a loan to roll over, but Seamus was just as enthusiastic and positive as he was with everyone else who came through that day. Not only that, but Dennis was great at explaining all of the packages and options when we got to the financing phase. It's a pity he's leavong and I won't get to do business with him again. I'm glad I was able to go back to Irwin: my family has done business with them a lot in the past and it's plain to see why! read more

Just purchased my sixth vehicle from Irwin Toyota in Laconia. The last three were from salesman Tom Whitney. Tom is the kind of person who makes you feel comfortable on deciding what type of vehicle you want. Tom's knowledge of the different models available gives you more confidence in Tom's ability. Tom and his associates make car buying a pleasure instead of a chore. Irwin Toyota and salesmen like Tom Whitney make it worthwhile doing business in Laconia. read more

100/10 recommend Preacher Pete here at Irwin's in Laconia. Our new Highlander is a much needed upgraded to our family/ home owners dream daily commuter! We are so grateful for Preacher Pete answering all our (many...) questions and showing us whatever vehicles we were interested in to narrow down our dream drive! I would recommend Preacher Pete and Irwin's to anyone in the search for a vehicle!! Don't miss out, he'll make sure you get the best price around! read more

Last evening, I purchased a new vehicle from Scott Hayward over at Irwin's. I highly recommend going to see him for your new car needs as he was extremely knowledgeable, helpful and wonderful to work with. He answered any and all questions I had, walked me through the whole process and made buying a car quick and easy. I couldn't be happier with my new car and I couldn't be happier with the customer service received over the whole process. Thanks again! read more

We have just acquired our new RAV-4 from Irwin. This is the sixth vehicle that we have purchased or leased with Irwin and we have dealt with Gene Meir each time. We would not even think of going anywhere else. The customer service is incredible and each and every person in that facility treats you with respect. We think that Gene is the best salesman on the planet and we TRUST him!!! Our Customer Experience was outstanding as always!!!!! read more

I recently had my Gen 1 Tacoma serviced with Brandon Furbush at Irwin Toyota. He was very professional, kind and made the experience enjoyable. The wait time was very reasonable. Brandon and the technician itemized what the vehicle needed to pass State Inspection as well as with any future issues. I'm very pleased with the experience and I highly recommend Irwin Toyota for any vehicle service needs. Jim B. read more

Tom Whitney at Irwin Auto Group is a top-notch salesperson. As a woman, car buying can feel intimidating. Tom proved me wrong. He was respectful and treated me well. He honored that I had done extensive research prior to showing up at the dealership and he respected that I wanted to be efficient with my process. I couldn't have asked for a better, more enjoyable and efficient car buying experience. read more

Irwin's has been the place to go for all my service needs since I moved here.....fast friendly and knowledgeable. I only use genuine factory parts for my repairs and trust certified highly trained mechanics backed by the people who make my vehicles. Bill Salta in quicklane is the regions expert on tires and preventive maintenance.....give them a try read more

We had an issue with our vehicle at the worst possible time. The day before we were leaving for vacation. I called in, expecting them to be all booked up. They were. Somehow, they got me in anyway. They took care of the problem quickly and we were able to leave as planned. We buy and service all of our families vehicles with Irwin. This is why!!! read more

Our recent experience purchasing a used truck from Irwin Toyota was all favorable. Dana Linglebach was well informed, helpful and efficient. All questions were answered to our satisfaction. We were able to pick up the vehicle in a timely fashion. We had not bought from Irwin previously but will remember them when looking for our next vehicle. read more

love of 2021 vw atlas cross! we worked with Cody who took so much time with us making sure we had the right car for our needs and budget. they even filled it with gas! can't recommend this place enough ask for Cody you'll thank me later ! Sam in finance rocks to no hard sell and got us a better deal then we originally had read more

I worked with Howard Cullen to get the new Superduty I wanted and a good and fair price. He made the process easy and fast which I appreciated. Delivery was clean and smooth. Having bought a lot of vehicles over the last 40 years I can say this experience was one of the best. I highly recommend Howard and company! read more

Peter at Irwin Toyota was fantastic to work with. He was knowledgeable, straightforward, and never pushy. He answered all my questions clearly and made the entire process smooth and stress-free. I really appreciated his honesty and professionalism. Highly recommend asking for Peter if you're shopping at Irwin Toyota! read more

We had a great experience with Howard Cullen at Irwin Automotive group this week when we bought a pre owned car. Howard was very professional and up front. He came right out to greet us and had everything ready to sign the next day when we came back Thank you again!!! read more

Tom Whitney was our salesperson. He made the purchasing process easy with his professionalism and procedural knowledge. Tom was able to answer all of our questions and ensured that all of the documentation was correct and ready to go. Thank you, Tom! read more

I bought my first truck from Irwin! Tom Whitney was extremely helpful and genuinely wanted to help me find my perfect vehicle. He made this process easy, fun, and stress free! Thank you Tom and Irwin Toyota for helping me find my Tacoma! read more

Great experience buying our new to us 2017 Tundra TRD. When you stop in do what you can to see Howard Cullen, his knowledge and professionalism made this perhaps the easiest transaction for buying a car I have ever had.. read more