The place that advertises no hidden fees has the worst ones. The listing says call and ask for the out the door price. I did call and I got Crystal on the phone. She was very nice and calculated the out the door price without hesitation. Then said there will be a little room to negotiate. She even gave me the breakdown. I travel there from South New Jersey, 2 1/2 hours, on a Tuesday evening. I see the numbers and they added more than a $3,000 fee, saying it's the certification. No certification is that much and not on a Hyundai. Listing was about 23k and the price they showed was 29k out the door, Crystal's price 25.5k. These are games not worth anyone's business. Save your time and money. read more

Rob Laursen is a condescending, unprofessional, keyboard warrior; the manner in which he handles online inquires will make it so neither I or anyone in my family will buy a car from Island Auto Group. He talks down to potential clients and basically insults them for even considering buying somewhere else. Trying to sell you on the "benefits" of buying from Island Auto Group when in reality it's all just extra nonsense that any dealer/broker in 2025 can compete with or extras simply baked into their prices. I recommend going anywhere else. read more

I have a 2022 Jeep Compass, and one morning it just wouldn't start. I had it towed to the dealership, and to be honest, I was very frustrated -- one towing company left me waiting over three hours with no show, so they had to send another. When I called ahead, I was told it could take weeks before anyone could even look at my car. But once I arrived, the team actually checked it right away, realized it was something minor, and had it fixed within 24 hours. A huge shout-out to Carlos for noticing how overwhelmed I was and reassuring me that they'd take care of it -- and thank you to the rest of the techs for not making me wait weeks to get my car looked at. I truly appreciate their kindness and quick work! read more

Wanted to sincerely thank the entire team at Island Chrysler Dodge Jeep in Staten Island. Josh arranged all my details on the coldest day of the year with snow while Konrad drove to my home to pick up my car with a loaner car soon after I couldn't ask for more Anthony in the service department overlooked the entire process to make sure my car was returned in perfect condition!!!! Truly appreciate the outstanding customer service and highly recommend this dealership to others. This is why I've been with them for years. read more

The absolute worst. Nasty, condescending workers who speak to you like you are stupid. Worried more about bribing you with MSG tickets than hiring workers with customer service skills. read more

Do not ever bring your car here ! They are rude, nasty , and do not honor scheduled appointments regardless of emailed appointments sent from them ! I was surrounded by 4 managers and made to leave for a simple oil change appointment they refused to perform. read more

Buyer Beware !! They play games with financing. They did not do as promised. When confronted about their error I received a different answer from each person I spoke too. read more

Daughter brought brand new jeep compass for first, complimentary oil change. Technician did not screw on oil filter tight enough. Oil all over driveway and sooo close to having engine seize at 5000 miles. Great first impression. I'm happy to pay a toll to travel off island for piece of mind. read more

If you need to get your car serviced or fixed, don't do it here. Island Auto Group are a bunch of thieves. I came in here for a routine service and inspection and somehow left with a $900 bill. Now I'm not a car person, so I sent my receipt to a buddy of mine who told me at least 2 of the 5 things they told me I needed were completely unnecessary. It was $500 worth of work! And did the service department tell me that? No! Cause they're only out to rip you off. And what a terrible service department. I'm in there waiting for 6 hours, not a single person comes in to check on me, no one gives me an update. Just stuck in there for 6 hours watching Deal or No Deal. Talk about torture. Terrible service. No transparency. No wonder why people don't trust mechanics when you've got people like these guys taking advantage of people. Don't use Island Auto Group for anything. read more

Terrible jeep dealer !!! Customer service is horrible !!! Bad experience with Eddie Marrero ! He was beyond rude !!!! Terrible !!! I do not recommend this place !!! read more

Went to Hyundai service. Service was excellent and free Oil change, tire rotation and car wash. I highly Recommend a Hyundai from this dealership read more

If i could give negative stars i would. They were rude once they got paid. hade a few what turned out to be minor issues took months to work out. Failed to register the car for 2 months that they had it trying to fix it found out when the DMV tried to suspend my license. Also when i went through my second set of papers I still dont know why we had to do it again they change the numbers and stole a few thousand dollars from me. And when I Called to ask about that they threatened me So not a good time/ read more

Highly recommend to anyone searching for a KIA vehicle. Had the best experience working with James Greco. He guided me through the entire process and provided me exceptional service. Thank you Island Auto Group and James G. read more

Had the best experience at Island Mazda. Israel was the best and I would highly recommend him and Island Mazda. Went in on 6/29/2022 to discuss end of lease options and possible renewal. I was given all needed information and options and went back the next day 6/30/2022 to lease my ready vehicle. The process was quick and efficient. I had an issue with my registration and it was quickly resolved by Israel which continued to make the process smooth. Everyone was informative and helpful. I highly recommend Mazda and Israel. read more

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The worst service department in the world!! I had a Jeep Compass that had some service lights on and a very tight schedule to get serviced due to a trip planned with the Compass. In addition, my work schedule was crazy too ...but...you need to get these things done. So...I go to the web site and a chat window pops up for me to schedule my appointment. Oh cool, I say, and I answer a thousand questions in the chat only to get the final answer back that someone will call me to make an appointment. Two days later I realize no one has called...so I call them. I explain my tight schedule to some guy who says..."bring it in tomorrow at 8, so I can make sure I get to it and if we need parts we'll have an extra day to make sure you have your car before the holidays and well serviced for your trip!" Wow..this is great I say! I rearrange my calendar for the next morning and bring the car in. Around 4:00pm I realize no one has called yet. So I call. The answer I get..."uh...we didn't get a chance to look at it today. Hopefully tomorrow.!" What? I rearranged my calendar because you asked me to bring it in today! It's a two day job! I don't have two days! The car needs to make the trip! etc etc etc I pick the car up and have to hope for the best and take the car without being serviced. 8 hours away from home I am stuck and in the middle of nowhere!!!!!!!!! I WILL NEVER DO BUSINESS WITH THIS INCOMPETENT COMPANY EVER AGAIN! These reviews are meant to give potential customers a heads up on potential issues. GO TO BROOKLYN OR NEW JERSEY! THE ISLAND AUTO GROUP IS NOT RELIABLE AT ALL. IF YOU ARE BUSY AND NEED YOUR CAR WORKED ON WHEN THEY SAID THEY WILL WORK ON IT....BRING THE CAR SOMEWHERE ELSE. THEY WILL NOT GET IT DONE ON TIME. THEY WILL NOT HAVE ANY RESPECT FOR YOUR TIME!!!!!!!!!! read more

The absolute worst car buying experience. The salesperson pulled a last minute bait and switch. They lied to me throughout the whole process. I wouldn't send my worst enemy to this place. Got swindled and royally ripped off. read more

So after dealing with these wonderful back ally swindlers The update is. That they switch the name around. Pass the business to family don't really care about the customer. The genus behind there service Dept is a great ass@ole sells me a key that I didn't need and then refused to rectify the issue with the car. After 3 months I realized that the key that was sold to me doesn't manually open the door. When I brought this issue up to him he tells me that I bought the key from his old boss and that his new boss isn't interested in making it right. These dudes are jerks who keep your car way to long and don't actually fix the issue. That's how they are still in business. Stay away form these crooks. read more

I cracked my sideview mirror and tried to arrange to have it replaced when my car was in for a recall. Unfortunately they had to order it so that an appt. was made for a family member to bring it while I was going to be away. They could not have been nicer in trying to schedule it sooner, but to no avail. Chris (I believe in the parts dept.) really went out of his way to assure me that the part was in, calling back, when he said he would, to let me know it was all set, etc. Thank you to everyone who was so polite, helpful. I also appreciated the detailed bill with all the extras at no charge, fluids, etc, read more

CHECK BBB. They have an F. Don't read my review if you don't want to sheesh, there about 50+ other customers like me (ripped and pissed off) I would give them G if I could for GARBAGE. Worst dealership in America. Dodge has my Durango for 5 months. They don't call or give updates. I was given a loaner which the service engine light came on in 3days, Ok switched that 1 after a week of calling and playing phone tag got another loaner this time with dirty with dog hair basically hit on every side. Tape to hold up the bumper and a missing tail light. (Dont believe I'll add pics ). and that was towed due to outstanding tickets Island Auto Group didn't pay. Ok now I have to Uber for 6 days. Day 7 after more calling I was given a Toyota Corolla Did I mention my DURANGO is still in service. read more

Island Auto Group - This is how they present a loaner to customers. I am infront island dodge! Can't hide that! - Car Dealers Near Me - Staten Island, New York

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If I can give them zero stars I would. I went there to have a sound checked out that was coming from my front tire. They didn't find out what the sound was but the front desk guy Florian or "flo" who was obviously making up prices on the spot, tried to charge me 250 total to replace my cabin air filter and my engine filter (30 dollars total in parts and less than 1 minute of work) and I left with a complementary nail in my tire. These guys are crooks. Avoid at all costs. read more

When I called to inquire about a used car, they made me take pictures of my trade-in and car VIN, only to tell me later that I had to visit the shop anyway. Why waste my time for the online appraisal that could not be done? I then made an appointment to see the car and get an appraisal of mine. When I showed up on time, the car was at another location. The salesperson told me it would just be a minute or two to bring it to me. They made me wait over 30 minutes. They gave me a ridiculous appraisal for my trade-in car, way below any evaluation estimate (even those for trade-ins) available online. Wasted more than an hour. The place looked as they were going out of business. Workers didn't wear a mask properly (a mask on your neck is not enough!). I loved the car I saw. Too bad I met a very bad customer service overall. read more

I went to Island Auto Group for my Nissan Rogue. I was in a tough situation and needed something reliable and fast. Pedro not only explained everything with great detail but he made sure he stayed within my budget, got me the best deal and even set me up with Justin to get the best insurance quote. I am extremely satisfied with the service that was given. Everyone at this dealership was friendly and inviting. Not once did I feel like I was being preyed on or hustled just for a sale. I highly recommend this dealership and its staff to any and everyone ! read more

I have to agree with all the other 1 star reviews! Island Auto is the worst. They will do everything to scam you and have ZERO customer service or respect!!!! The "management" at Island Auto is non existent. Legitimately no help at all. It is impossible to get in touch with someone that will actually help or not lie to you!. They lie to your face and through text/email!(I have proof!) So disappointed and upset and frankly sick that I currently give Island over $550 a month. read more

The service department returned our car after 8 days of work with an 8" crack, the GM of this place apparently doesnt hold normal hours and never called me back, they blame us saying the crack was there when in fact it wasn't and if it was why didn't anyone tell me before it grew to a length where it couldn't be fixed, the sales manager Rosario is unbelievably rude, blaming me when its their fault and speaking over me Bottom line stay away from Hudson Kia (owned by Island Auto Group), wish we never bought the car from them. read more

Very satisfied. Very professional and courteous staff. I would recommend it to anyone interested in purchasing a new Mazda.

They got my number from somewhere (probably a mistake, as I don't drive) and keep calling it. I told them multiple times that they have wrong number and they should stop calling, but they won't. Tipping point was when they woke me up on Sunday morning. Every time I say that they should not call instead of apologies I hear "It wasn't me who called you", sometimes they would hang, other times they would "add comment", but it doesn't help, because calls do not stop. I asked to speak with the manager, but even manager is rude and would not apologize, nor take any action other then "adding comments". When I ask for legal details, such as name and address of the company - they refused to give me full info, even though by law they should disclose it when performing marketing calls. read more

STAY AWAY!! Island Auto Group is filled with scam artists and liars. I have never had a more painful car buying experience. I purchased a 2015 Jeep Grand Cherokee. Diana was our salesperson, yes'ed us to death saying she would give us everything we asked for and kept trying to rush us through the buying process. We agreed on buying the vehicle for 29k before taxes. Last minute, Diana stated she never agreed to 29k and her new price was $29,595. After that spiel, they were trying to charge a $700 bank fee after we already agreed on a final price. After constant arguing and getting multiple people involved, they magically found a hidden "coupon" to waive the bogus bank fee. Then, they hit me with a 9% interest rate after I already put $10,000 cash down on the vehicle. The finance manager, John, stated they couldn't do anything with the interest rate because it wasn't them, it was the bank. After telling them we didn't want the car anymore, the bank somehow changed its' mind and offered me a 4.9% rate. Before signing the agreement, Diana promised she would have the vehicle buffed and detailed to remove excess scratches, and fix the bottom grill which was pushed out. I signed the agreement and left. That same evening, Diana called me and stated the vehicle was fixed to our agreement and ready for pickup. Upon my arrival the next day, the vehicle was never detailed, extremely dirty inside and a NEW scratch was present. The manager (Steve?) became involved and stated they do not detail vehicles. When I told him Diana promised the vehicle would be detailed and told me last night on the phone that it in fact was already detailed, he said there was nothing else he could do beside have someone wipe the interior of the car down. The manager also said they could not fix the bumper, even though Diana promised to have that fixed as well. On top of that, Island Auto Group somehow lost my second key. They refused to reprogram a new one but stated they would only charge me what it costs them for a new key. John stated the key would be $200 at most. I asked to have the price in writing and he refused. After speaking with his manager, he came back and somehow the key would now cost $400. Little did they know, we already called another Jeep Service center nearby and they were only charging full price at $300. The vehicle, as stated multiple times by Diana, was Certified, but to my surprise, it is in fact not certified. After the horrendous service I received from Island Auto Group, I didn't even want my Jeep anymore. They made this buying process the biggest hassle, headache and ultimate waste of time. read more

Youseff was wonderful answered all questions patient calm and gave us a lot of informative information about each car before choosing. I would highly recommend Island Auto Group everyone is very friendly and willing to help you every step of the way. The way they all work together is awesome, team oriented, and you don't feel like you are being pressured which also was a big plus! read more

My experience with them has left me to wonder if they are in the business of selling cars. I recently went to the Toyota website to build a 4Runner Off-Road Premium and requested a quote. Within an hour, I received a call from Trudi who said they had two vehicles in stock, an SR5 model and a Pro model. I asked her to send me a quote on the Pro model via email and that once I reviewed it, I would get back to her to schedule a test drive if it had the features I wanted. Within a few minutes, I had a quote... for the SR5 model. After two emails and three calls to let her know she sent the wrong quote, I have yet to receive a quote on the correct vehicle. If they aren't interested enough to send me a quote, why should I think they will be interested in supporting me after I make the purchase? I'm just back from Sansone where I found the vehicle I want, equipped as I want. Deposit left. Picking it up on Friday. Good job, IAG! read more

Dont fall for the Lifetime Powertrain Warranty. After the first 5-Year Inspection, they will not honor the warranty unless you pay for bogus repairs that cost thousands, when you refuse to pay they refuse to certify the inspection which then voids the warranty. It's a big scam and these people are just downright dishonest. read more

This place is an absolute disgusting money hungry, money driven facility. They say car salesmen lie, but this takes it to a whole entire level. They took no responsibility for paying chase bank on my behalf once they received the check from Jeep to process my remaining payments. Greg kemp directly stated he would handle this matter and called me back in August once I received from Chase all of the late payment letters & outstandig balance letters... ( FYI I TURNED THE CAR IN IN MAY OF 2018) I understood the birth of his grandchild as being a reason of him not being present within this matter. Here I am the middle of October with another letter from chase. Upon speaking with them they stated there was no payment ever sent and that the vehicle was sold at an auction with over mileage. Greg kemp stated they bought the vehicle. However never sent in the payment & they allowed people to test drive the vehicle, using as a loaner therefore putting miles on it. So chase believes that I the former owner put the miles and faulted on the payments. When in fact Subaru has been keeping the payment, and not paying the bill to chase. Do not trust these people. They will destroy your credit and have creditors calling you about the changes without your credit due to their indecency and despicable work ethic. And these people will do absolutely nothing to help you. read more

Mike Farrell, Owner Island Auto Group 1239 Hylan Blvd. Staten Island, NY 10305 (844) 858-6961 This is a formal complaint against Mike Farrell, Owner of Island Group Auto on Staten Island for selling me a used car that is a Lemon. In fact, under the Lemon Law in New York: Used Cars and the Lemon Law If you have a used vehicle that's experiencing ongoing problems, you may be able to get recovery under the state's used car lemon laws if the vehicle meets the states requirements. The Used Car Lemon Law entitles you to a replacement vehicle or refund of purchase price if: * The dealer is unable to amend the problem following 3 attempts to repair. OR * The vehicle has been out of service for a minimum of 15 days. The Owner of Island Group Auto on Staten Island is Mike Farrell. Mr. Farrell has been dodging my calls for the last 4 weeks! This time frame is in stark violation of the New York State Lemon Law of 15 days at minimum. I bought a 2005 Chrysler 300C from Island Group Auto on Staten Island in February 2017. A year and a half later (August 2018) the car needs a new transmission! The car stalled while travelling thru Jersey and I waited 6 hours to be towed. Least to say, the inconvenience was terrible as I had just moved to another borough and needed my car. The car cost was $9,000 and I paid them $3,000 in cash and gave them a $3,000 check with the balance financed. The car is paid in full. After having the car towed, I researched the reviews section for this dealership on Yelp where they have numerous abysmal complaints! On this site, I found Mike Farrell's name as the designated Owner of the dealership. I promptly contacted Mike and gave him all the requisite information needed to rectify this situation. He feigned concern and promised to rectify the situation immediately-additionally affirming that he'd have the car towed at his expense. The car was towed about a week later back to dealership for repairs. A few days later, Matt calls from the Dealership to say the transmission needs to be replaced but, is covered under the warranty and they'd have my car returned soon. I didn't hear from the dealership again until a week later. Matt called to say that they only have ONE mechanic who fixes transmissions and this person was already working on another car. The mechanic would get to my car as soon as possible. At this time, I asked Matt for a loaner car as it seemed the repairs would take longer than anticipated. This is the least they could in lieu of the circumstances. I don't understand why they didn't offer this option before. Matt said he'd speak to his Boss and get back to me. I never heard from him again on this matter. Fast forward to a month later (September 2018) and I am still without my car. A few days ago, Matt called to say although the transmission repair is covered under the Warranty there were additional out-of-pocket expenses I'd have to make. Here is the breakdown: -Transmission Control Module -Condenser -Trans Lines Total: $1802 100 Deductible _______ $1902.00 Thus, in effect, I am PAYING for the new transmission! Then Matt has the audacity to call me again today (September 12, 2018) to say I have to pay ANOTHER $1,000.00 for an UPGRADED TRANSMISSION because, due to the age of my car, an equivalent transmission isn't available!!!! What an unbelievable scam! Notwithstanding, working with their Customer Service reps has been an ongoing nightmare! Aside from the horrific inconvenience of being without a car for a month! Moreover, Island Auto Group refuses to provide me with my Insurance Policy Number! I have been asking Mike to provide same since the day they had my car towed to the dealership! Every time I call Allstate they cannot find a policy under my name! Ludicrous! After speaking with Allstate Car Insurance (Mike finally provided me with the Policy number) I was informed by Allstate that they approved the repairs on my car weeks ago! They said the holdup was due to the dealership requesting duplicate parts and/or repairs for which they already provided coverage! To this claim Mike responded that Allstate pays people to sit in front of computers and do not know what they're talking about! The impudence of this dealership is astounding! That said, I seek remedy under the Lemon Law of New York and under such law am entitled to a replacement vehicle or refund of purchase price. I also filed formal complaints with the New York State Attorney General's Office, Better Business Bureau of New York and the Department of Consumer Affairs. read more

I brought my vehicle in for a recall/oil change the night before my appointment because I had work the next day and couldn't drop it off in the morning. James Tripoli went above and beyond and had my car ready that same night within an hour. That was exceptional customer service and deserves a shoutout. Thank you, James. read more

Had great service from Besa. She took care of the technology issue with my car. Thank you!

I wanted to trade in a truck to lease a new Ram. I spoke to Sean at the dealership a few times with two separate trucks to work up. Here we are three days later and I see both trucks are off the website. I guess they were sold. Thanks for the follow up Sean. I found a truck elsewhere. I haven't bought a vehicle in Staten Island for at lease 20 years and this is why. I guess they don't think you'll leave the island. read more

Awesome experience, very professional, would highly recommend. Found exactly what I was looking for. Salesman Jonathan helped me.. great experience read more

I dropped my car off yesterday at their Quintitart for an oil change and state inspection. Upon checking my car in the attendant marked the 3 existing blemishes on my car. After being checking in by Dave I was sent on my way with a handshake and told I would receive a text with updates. Based on the texts all was well, my car was ready to be picked up and had been washed. Stopped after work to get the car and when they pulled it around it had a massive crack and dent on the front passenger door. I pointed this out to the technician helping me and was told "that was there when you came in". He then proceeded to show me a car diagram with the area circled, but oddly the existing dent that has been there for years was mysteriously not circle any more. At no point did anyone give me a dupe copy of this mysterious "yellow form" they kept referring to. After arguing for 15 minutes about all the scenarios in which I could have caused the damage I was told there was nothing they could or would do. I reached out to them again today and was told "We will not repair damage that did not occur while in our possession". After sending me a cropped version of the check in report that does not even show if I signed it, I asked for a full screen shot. They have not returned my message. I am deciding what if any recourse I have at this point, but the level of which these people are trying to blame me for damage they did it unbelievable. I will never go to them again and am going to be reporting them the better business bureau as well. DO NOT USE THEM. If you do I would highly suggest taking pictures and maybe even videos of them checking your car in. I made the mistake of being to comfortable with this process and now am going to be paying for this in damages to my vehicle that they are actively trying to cover up and obfuscate the truth about. read more

Island Auto Group - Car Dealers Near Me - Staten Island, New York

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Bill Knight was very helpful getting us a new Jeep for the desired Price. He even bought us Pizza while we waited for processing! Susan & John Mouner read more

I went to Island Auto Group for my Toyota rav4 and my salesperson Ibrahim was very knowledgeable and helpful. This was my first car that I will finance and I couldn't decide between leasing or financing. He broke everything down for my husband and me and with all biases aside helped us with our decision. We were very pleased with his service and will recommend him to others. I know I will definitely go back to him if I ever needed to buy a new car. read more

I went to Island Auto Group for '15 rav4. I was always nervous about dealing with car salesman, but Anthony, who was very professional, friendly and respectful., made me feel comfortable with the process. If there was anything I didn't like about a specific vehicle, Anthony listened and did his best to show me a different vehicle that didn't have the same problem. George, the finance manager, went over payment options with us and we closed on the deal. Picking up the car was simple, they took care of registration for me and I drove off happy. PROTIP: go in as early as opening time when they are most free. read more