First off, let me start off by saying it takes A LOT for me to give a company a bad review! As a small business owner myself I know that much of your business is based off of reviews, so for me to give this company ZERO stars it really says something (I' forced to give at least one star, but in all actuality this is a zero star review). They messed up our booking not once... but twice! My husband and BIL were scheduled for the early bird jet ski ride. We booked it several weeks in advance and received a texted confirmation of the booking. Those men drug their butt out of bed at 6:30am on vacation to get ready and be there 30 minutes early as requested, at 7:30am. Upon arriving they were told they were not on the schedule. They did say the younger lady/tour guide who was there and about to take out a group of 6 was apologetic and nice to them keeping them company til the owner arrived. But unfortunately there were no more skis available so there wasn't anything she could do to accommodate them... they said when the owner showed up he was rude to the young lady who was helping them, telling her to "get to work and take out her group" and in response to their situation with not being on the schedule he was kinda like "oh well, it happens" and then went in the office and shut the door. They were just left standing there so they walked out. When hubby told me what happened I was appalled, so I called over and talked to the owner (who on the phone is so darn nice, so none of this was making any sense). I explained I'm looking at the texted confirmation for our booking and they were there on time for it... so what happened? He sincerely apologized and together we rescheduled a different time slot for later in the week that would work with our schedule. He said he would give them the early bird price for a 10am ride and try to give them a little more time on the skis too. They were really looking forward to this, so we all agreed that would work and we booked it. He ended the conversation with "I'm writing it on the board right now"... so 9:30am, 2 days later they show up for their ride and this company screwed it up AGAIN!! They tried to charge them $200 for 2 hours which is regular price, yet the owner promised me over the phone after the first screw up that he would only charge them $85 for the 1-hour bc they would be doing the early bird ride at 10am. My husband said the owner was not cooperative in the least to fix this and would not budge on the price, even though he verbally told me that he would give them the early bird price and "try to give them extra time too" for the mixup earlier in the week. Plus, my husband said he witnessed a booking mishap with another customer too while he was there, so it's not just us. They have no clue what's going on! What a mess! My husband wasted a lot of gas bc these guys made a special trip over there from N Myrtle TWICE... round trip, with no jet ski ride ever happening... so disappointing!! I understand that mistakes happen, but when you promise a customer you will make it right and then you try to charge them over twice as much more and refuse to do what you verbally told the customer you would do, you are not running a business that I would recommend to anyone! So, save yourself time, frustration, and gas money and book your jet ski fun somewhere else. read more