Scenery is always fun here! Feels like you are eating while on vacation in the tropics. Burgers are good - Love the paradise ice tea and the spicy cheese dip is yummo! read more

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My family and I had an exceptional dining experience with Kayley at the Thousand Oaks location!! She tended to all of our requests without hesitation and with a smile. She did a GREAT job and look forward to seeing her in the future!! Thank you!! read more

Things have changed at Islands, and not for the better. The food is ok, but the service was a bit rough. Our server was great, however they must have been very shorthanded, in addition to serving a dozen tables he was working dish racks in the kitchen. The worst part of our dinner there was the construction next door was causing sewer gas to come into the restaurant. It smelled disgusting, and people were gagging so they opened the doors to let fresh cold air in. read more

Actually much improved over last time we were here! Whew! Hope this restaurant keeps moving in a positive direction. Sat in the bar. The kitchen was on of their duties and so was Sam, our bartender and server. read more

Islands Restaurant - American Near Me - Thousand Oaks, California

Don't show up 15 minutes before closing time. The little Hostess chick was irritated. Also I'm hoping this was a fluke in the kitchen because that burger patty was still Raw. Yes I know it's obvious not show up that late and Expect 5 Star service. So for that here's 1 read more

Islands Restaurant - Raw meat - American Near Me - Thousand Oaks, California

The bar tender was nowhere to be seen, it took him 10 minutes to finally come out from nowhere. I heard a lot of laughter coming from the back, I guess it was more important to hang out with his coworkers than to do his job. The bar was sticky, the menu was sticky. I told him about the time I was waiting, and about the bar and menu. So I ordered a beer chicken tenders and fries. The ranch seemed like it was water...the chicken was rubbery I tried to pull one apart and the chicken just stretched over two inches, and still did not break. The beer was the only good part. I did not eat anything but a few dry fries. And he never came back to ask how it was. I give this place 2 thumbs down! Oh and every TV just played surfing. read more

Super disappointed with the food. It had been years since I had come here but from what I remembered it was good. My burger was pretty bland & poorly assembled. I ordered a kids cheeseburger & it was TINY. I wish I took a picture of the 'burger' along with the 5 fries. It was unreal that this was $6 & considered a kids meal. My 3 year old doesn't eat much, but he devoured it & we had to order another one. I will not be back & I strongly do not recommend. read more

This is for take out via calling in. No. Just, no. I ordered on the phone and pulled into the curbside pick up. Waited for about 20 minutes then called just to check to see how my food was doing. This lady picked up and said the food was ready and she'd be out with the food in 5-10 minutes. Awesome! 10 minutes later and no one came to my window. Decided to give leeway, coz hey, its a Friday, restaurants get busy. Called back 10 minutes after. The lady said the food was ready and she'd bring it in 5 minutes. Awesome! Ok! Waited 20 minutes (I regret not holding her to the 5 minutes)! No one came to my window. Called to see what was up and she said again she'll bring the food in 5 minutes. Finally someone came out. Asked how long the food was there and the person said "not long". I took out food out. Soup was hot. Fries were DRY and COLD. Cold fries I can normally do. Dry? That's weird. Like styrofoam potato chips. Just weird. And the burger was COLD. "Not long" wasn't accurate. YIKES. Didn't bother asking for a refund. At this point of being promised a timestamp then being pushed off to the side again and again, I was over it (being hungry and sad about the customer service didn't help) One star for the hot soup. -4 stars for cold food, absolute lack of customer service, not taking taking the time and hunger of the customer into consideration. Please don't promise customers a time frame you absolutely cannot keep over and over. It's not very kind. read more

I've passed Islands a lot, on Kanan and off Wendy in Newbury Park, but never stopped in for some reason. At first I was feeling setup for a disappointing review, being asked to 'wait for about 15 minutes' when there was clearly at least half empty booths and tables. At least 3 more parties arriving after me were waiting as well, and I rationalized it was because they might be short a server or 2. Once we were seated, and it was after the full 15 minutes, the server was quick, maybe too quick, but ok. The fish tacos were fresh and well made and good and tasty. I'd stopped here craving a good burger, and their menu did not disappoint me with a full list of very good looking burgers. But, the Shorebird chicken sandwich must've really sounded great cause that's what I ordered! And good it was, with the most tender full chicken breast I've had, on the softest bun with a great sauce and perfect blend of lettuce and sliced pickles. I was also going to try to watch those calories with a side of coleslaw but went all-in with their fries, which are great with their special seasoning! A great sports bar and good burgers and a great drink selection! read more

Worst service I've ever had! Bar was completely empty yet they couldn't seat me and made me wait 45 minutes for a table for 2. The ginger at the host desk was plainly rude and I'm never coming back again. Ordered to go instead and went to host stand like the email said and host said to go to the back and check. Very rude hosts because my girlfriend is of color. read more

Islands Restaurant - American Near Me - Thousand Oaks, California

We Love Islands! We Hate this location. Food is inconsistent, service is consistently sub-par. Many other options near by, Eat anywhere else. read more

We had a great lunch at Islands today. Our server, Meagan, was excellent! We have consistently had good service at this restaurant.

The food may be good. I don't know because it was so cold I couldn't stay. Freezing. I'll try at lunch time some time. 7:30 on a Wed night too cold. read more

This place was suck a treat when were growing up, however, now, not only does it smell funny but you can tell that the food has taken a major hit in quality. I would gladly pay slightly more for that amazing experience and Tate when I was a kid. They have cut corners so severely that you might as well try to nosh plastic food. It might taste better. read more

We went there last night and the service is still terrible we had try and find the bartender to wait on us finally got the Manger to help We had to ask for everything, no napkins we got our own from a pile I saw. No straws, fries come out before food and the deliver did what I call the dump and run Finally got the bartender and asked for plate and ketchup ( the bottle was empty) but he brought out 2 ramekins for the ketchup so now I could not season mine as my wife doesn't like seasoning The food was delivered for the most part it was ok Never got offered drink refills Asked for check and he got that right away but I put minimal tip on it Never got a thank you or any exit comment We won't go back for awhile as we did before They need some serious work on staff read more

My friend and I stopped in for dinner tonight and had the good fortune to have Tristian as our server. The restaurant was slammed and understaffed, but Tristian was calm, friendly, and attentive. He was very professional and didn't make us feel rushed at all. He did a great job of checking in on us and making sure we had everything. He seemed to have a kind smile for everyone and was extremely sweet. Needless to say, the food was delicious. read more

I love this location but I'm very disappointed about Island's lack of vegan friendly items. We ordered the veggie burger with steamed veggies but only found out after we started eating them that they were covered in butter. Their soy aioli is not vegan and even their bbq sauce isn't vegan. Their veggie burger is good but they need to add vegan items to their menu. The waitress seemed irritated with us for being upset about the butter on the veggies but the cook came out and at least informed us that the soy aioli was not vegan which we appreciate. read more

Jeff U - Outstanding Manager-class act. Emma - Above and beyond server-kind, attentive, genuinely cares about people and customers. Perfect 5 star night from start to finish. Chefs really got it right this time. Tasty burgers cooked to perfection...and awesome fries...Great job by Jeff U in turning around his entire staff and customer experience. Thank you again Emma. read more

Had a to go order of buffalo wings and tortilla soup. Their wings haven't been as appetizing as in the past. They're kind of undercooked/pink and sometimes you're given a bone with not even half of it with meat and they fully count it as one wing. I couldn't finish them, they tasted soggy & dry at the same time oddly. The tortilla soup also had little to no flavor. Tastes more like water than a soup and they give you barely a handful of chips on the side. Feeling nauseous after eating. read more

So I came in and the restaurant was not busy at all which was a good sign. However once we actually got food we did not get it all together. I thought places usually give out the fries first to keep customers satisfied while the burgers are being cooked but it took WAAY too long to get to our table which was right next to the kitchen. I think that the "gimmick" with their "bottomless fries" is to give it to the customers once their either halfway or fully done with their burgers which is irritating because I wanted to enjoy them WITH my burger. Also service was absolutely AWEFUL. The place was not even crowded so I don't understand why it would take so long to get a server to check in on us for refills or boxes but hey then they want to complain about how a person doesn't leave tips. Tips are earned. I shouldn't have left anything. read more

Islands Restaurant - American Near Me - Thousand Oaks, California

there was no tiki in the tender. Appetizers bigger than the actual meals. cockroaches were crawling on my food

This is your typical (maybe below average) islands Burgers are ok but the service is soooooooo slow. We ordered two burgers and it took about 40 mins to serve. Also they are very stingy with their food portion. An order of onion rings comes with 4 pieces!!! We complained and the manager told us it was company policy that they were just following the rule. Usually chip and salsa is the easiest to make... but some chips are super salty and some are bland. I've been to this location 3-4 times and always have not so good experience. Sad. read more

The food is always great here and the staff is very sweet. Dustin is the best! Even when he is super busy, he will make sure everyone is taken care of. We will definitely be back! read more

The islands restaurant has a fun theme and the servers are always nice. This is our first time visiting this location and we ordered some rice bowls to go. We got home and the bowls were plain, they forgot our teriyaki and it was closing time so we weren't able to go back to get the sauce. We were staying in an Airbnb so we didn't have anything available and didn't end up eating $40+ in food. Kind of a bummer. But there are vegetarian items on the menu which is nice read more

Sara W. was amazing as our server! The food and drinks were awesome and we had the best time.

Service was great and food was great. Got our food and drinks quick. Our server Sara W was so sweet and wonderful.

I came to islands Today with my wife, around 8pm. We decided to sit at the bar and have some drinks. Our bartender this evening was Dustin. We come in often and he usually bartends when we go. In the beginning everything was okay. He took our order, the food came out and it was pretty good. I'm not the type of guy to take things personal but as the time went by, I noticed he kept staring at my wife a little way to much. Not the first time either. People stare I know but this time is was different. Mind you my wife isn't bad looking at all. Were men. I understand but the part that disgusted me and made me super upset. Was that I heard him talking to his co workers about my wife! How she was very pretty and how he would do things with her if she was single! Sexual things. Very rude and provocative things! He was at work so I wasn't trying to cause a scene but I was this close to letting management know. I ended up leaving very upset and my wife was super uncomfortable sitting at the bar. That is very unprofessional! Next time I'll make sure to come in to another bartender. Never again with Dustin. At the begging his manners were good and not to mention. I also heard him gossip about the managers at his job. How they are perverts and stare at the girls all day, not do anything and just sit there all day, and it makes me wonder if that's where he gets it from. I do not apologize for this long paragraph cause I am very upset. This needs to be corrected and he needs to be more professional and learn to be a grown adult. I would love to talk to HR or anybody in charge. Very unacceptable! be careful of Dustin the bartender. Doesn't seem like a genuine good person. Big mouth for a bartender. I understand he puts an act for work but something is off about him. I can just tell. Very un trust worthy and I'm sure he probably talks like that about his co workers as well. Wouldn't doubt it. I really do hope he gets a talk with the higher ups. read more

While it is a chain restaurant and the food may not be 5 stars, I love the community feel it has and the staff is awesome. In particular, Matt, the bartender, has always been above and beyond. He knows his locals and what they like. It is our go-to bar when we get together. Great Happy Hour too! read more

I stopped eating at islands 6 years ago. I thought I would give it a go... slow service, my burger was served at under room temperature. Not sure how that happens. I guess i can avoid for another 6 years. read more

Love their tortilla soup! Chicken fingers are always crispy and chips and salsa fresh! read more

Food was okay. Typical islands. 2 stars Service was bad. Asked for things several time and nothing. We were a party of 9 and our meals came out in 3 waves. By the time the last of our table got their food the first ones to be served were finished eating. Very disappointed and will not be returning to this franchise. read more

I don't have any complaints about the food but our waitress did not have a pleasant personality. At one point she dropped the bowl of tortilla soup on the table...I just assumed it slipped. She did not smile at all. She was attentive so she was not bad, maybe an off day for her. read more

Islands Restaurant - American Near Me - Thousand Oaks, California

my wife and I went to islands over the weekend for a quick lunch after shopping and sat in the bar. Sara helped us and gave us great service food was also great . We will be back to see her ! read more

Never going back. They got rid of their lunch menu and everything is now a la carte. Who do they think they are? Ruth's Chris? 60.00 for lunch for 3. No thanks. read more

Ordered online and planned to do curbside pickup. Upon arrival the restaurant didn't answer the phone so had to go inside and was told it would be a few more minutes. After 20 went back in to find out the delay and I was told they ran out of ingredients and couldn't fulfill the order. The server further stated they called but no answer. However, this was untrue as they never called and didn't raise the issue when ordering online or upon arrival. You would think they would have a process down after working through a pandemic for two years but the restaurant continues to disappoint. Save your sanity and go to a place that's figured out how to get it right!! read more

Server was extra chipper, and attentive. Not too over the top... Just right. GREAT customer service. I was sincerely impressed. Lunch specials are offered. Fries here are nothing short of delicious. Can't beat BOTTOMLESS, right?! (They don't go for much more than a side order.) Prepared well done as specified. HUGE plus for me. Kudos for being on point! Parking is generally stress free with an option of spots available within the parking lot -- not a bad place to be for lunch. read more

Islands Restaurant - Endless fries! - American Near Me - Thousand Oaks, California

It takes 10 minutes to get a burger at 1:30 in the afternoon on a Wednesday. And a small beer is $7.10 #overcharging food quality is decent, 5 guys is still better. read more

Islands Restaurant - American Near Me - Thousand Oaks, California

Last time I went here there was a handful of what looked like pubic hair in the bottom of the basket of fries.

I won't be in any kind of hurry to come back. There was a hair on my taco. The tacos tasted EXACTLY like it was seasoned by a McCormick seasoning packet. The only thing that had flavor was the buffalo wings. This place is pretty nuch dead for a reason. Im disappointed. read more

Islands Restaurant - American Near Me - Thousand Oaks, California

Michaela took my order and she was absolutely phenomenal!!! Ordered to child's meals, jr. burgers with fries and one milk and one ice tea. read more