I had signed up to detail for this company and I also had to paid $97 to buy their starter kit (mandatory) in order to get leads from them. June 27, 2025 was when I paid them. Not it's Juky 17th and no starter kit or job leads. I've called the company many times but only get a recording to text them. I've texted them about the issues for the last 3 weeks and NO ONE have called or resolved my issue. They got my money and I get nothing for it. It's a big scam that he is operating. He was very responsive in the beginning to convince me to join Once I joined and paid for the leads, he was silent and have not responded or called . So I'm out $97 that he took from me. I know he is scamming others out there that's just trying to find word. God will make this right. read more

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Exceptional quality on the car wash. The way it shined afterwards was a thing of beauty read more

iSmart Wash - "The Uber of eco-friendly car wash service" - Auto Detailing Near Me

I am rarely annoyed enough to write a bad review, but luckily I cooled off enough to not go full Karen in all-caps. Whatever system this company is using to communicate between management, employees, and clients is not working. I was texting with the guy they sent for mobile cleaning. When he informed me he had arrived I came down immediately only to find no one around. Nobody texted or called back during the 30 minutes I waited. When calling the phone number i was texting, the number was not in service. TBF, they did finally reach out to me, but I did not hear from management or the mobile service until I began writing this review. This tardy gesture at least changed the perception I had that this is a fraudulent business to one that just needs to tighten up how they communicate to clients. The person coming to clean called from a different number, saying he did not receive any of my texts. As well, the manager responded apologizing for the mishap, but by then I had booked with another service who will get 5 stars from me just for showing up and communicating. 1/5 Stars for making me wait and feel ghosted like a bad date. I'll update if I ever try them again, as their pricing and ethos are good. read more

iSmart Wash - Text interaction with time stamps. - Auto Detailing Near Me

Holy cow. This was my first experience using iSmart Wash, a mobile car wash based in San Diego, California, that comes directly to you: the client. From start to finish, Leo provided strong customer service. He was flexible, organized and prompt, and overall, just a great guy. Such good vibes. I had a last minute situation pop up, and he was able to wrangle calendars and schedules to make our appointment still happen. This made me feel very valued as a new client. On the day of our appointment, he provided text updates on his ETA, which was pretty awesome. We met up for a few minutes in my apartment garage and he walked me through the cleaning process. Yup, from start to finish, and gave me his genuine advice on what services he'd recommend versus what were nice to have. He was patient with all my questions, and trust me, I had a ton. Overall, I would strongly recommend Leo and iSmart Wash to anyone looking for a mobile car wash service. Simon, my fabulous car, looked stunning, gorgeous and impeccably spotless after Leo's work. I'm a fan. read more

Top notch! I used to get my car detailed up in North County where I work, however the shelter in place restrictions means I am very rarely there. I saw Thomas washing a neighbor's Porsche in our parking garage in Downtown San DIego so had a quick chat with Thomas . Nice friendly guy, one of the partners. Thomas will come and wash/detail your car himself pretty much anytime from 5am to 10pm. I just joined with the membership and got my first wash and wax on my black Audi RS5. Tom arrived early at 7am and took care of Black Magic like it was hi own. Impeccable wash and wax - no upsells or pressure. Tom comes to you! He has everything he needs (including portable lights for parking garages) and does an amazing job. Looking forward to my next wash and a paint buff. Couldn't recommend more! read more

iSmart Wash - My Black Audi RS5 after a full wash and wax from iSmart Wash. Top notch! - Auto Detailing Near Me

I looked at every single option of booking, coming to them and them coming to me, there was only one option available and it was a booking with Gaston. I requested it for the following day at noon. I never heard back. I spoke with the owner through Yelp and he kept apologizing to me and saying he would be contacting Gaston to accept my request. Still nothing. I asked the owner if there were any other options for me as I was really excited to get the ismart detail for both mine and my partner's cars. He never responded. It's been an entire week. I guess they didn't want my $300+ dollars read more

My 13 year old car was very dirty from daily use and not much cleaning. Thomas of iSmart Wash did a great job washing the outside and cleaning the interior of my old car so that I could trade it in. He cleaned stains that I didn't think would ever come out I am planning on having them clean my new car. read more

So happy to have found iSmartWash! I was searching around for a mobile car wash service to use and even contacted another one before coming here. The other service said they'd wash my car the next day but never showed. iSmartWash, however, was fast with responding, very professional, and eco-friendly! The day of my scheduled car wash, Leo Bandoy contacted me and asked if I was available earlier since he was ahead of schedule. I said I was, met up with him, and he was super friendly! He gave me a rundown of the TLC he'd be giving my car and asked if there was anything in particular I was concerned about. After Leo's work, my car looked practically new. I'm definitely going to be contacting him for future car washes and have already recommended him to my coworkers. Thank you, Leo! read more

Scam be careful of this guy, I contacted him for polish and he came without the buffer he was using a towel and then he wanted to start doing the ceramic coating and he was doing his best so I don't be there around the car while doing the ceramic coating for my car, so once he finished the scan polish he used to do he was rushing to start applying the ceramic coating and I told him don't apply it I want to see the swirls on scratches are they gone before you start and he wasn't happy, so I checked the car and it was exactly the same way it was with zero difference. Be careful of this guy read more

I booked an appointment at 11:30 at the strata in downtown... my appointment was confirmed but no one showed up for me? I called the number multiple times and got no response and no one reached out to me either. read more

Supporting small businesses where I can these days. He cleaned my little suv and its almost cleaner then when I bought it a year ago. The best part is I don't have to go anywhere. He did a great job and super nice and grateful. read more

Was so happy I randomly saw a little car with this business logo on the side. My car has been dying for a wash since before the corona virus shut down the car wash's. I googled this business and was happy to make an appointment very easily for the next day. I am very pleased with how clean my car turned out, hard to believe its a waterless process! Both the inside and outside look pristine. You guys are such an essential business right now and I will be making an appointment for my husband's truck soon! read more

I really appreciate that this company uses only Green solutions/products and doesn't use/waste any water. The service is top-notch as every person who's come to clean my car has been very friendly and they do a great job. read more

I have been getting my car washed with iSmart Wash for years now and this review is long overdue. My car always looks fantastic after the wash and I never have any complaints. It's so convenient to have your car washed while you work. I couldn't recommend them more! read more

Very friendly, responded and came the day I reached out, did an amazing job with cleaning my extremely dirty vehicle for a great price. I definitely recommend and will be using them again in the future! read more

Perfect wash. Still clean and spotless. No dust after 5 days, unlike conventional car wash drive throughs. No fingure print on door handle after wash. Very polte and professional staff. Thank you Smart Wash. read more

Oscar washes our cars about once per month at the Mission Valley location and he does a FANTASTIC job!! The cars are always very clean (inside and out) and ready on time. Thanks again for always taking great care of our team, Oscar! read more

This was my first experience using this company and this type of service. I was skeptical at first, but I really liked the concept and thought it couldn't hurt to try this out. I got the basic service (inside and out) for $47, thinking this was a fair price for the water conservation aspect as well as not having to leave my parking garage. Leo came out on-time and took about 1.5 hours to completely bring my truck up to a brand new look! My truck had not been washed in over 3 years and he made it look brand new! I will definitely be using Leo again in the future - this was worth the money! (and Leo was a super nice guy...;) read more

My car badly needed a wash and interior clean. Luckily I saw an ad for this service. It was super easy to book and appointment and the same day Leo came and did two vehicles. Glad I saw the sign! I've already recommended to others in San Diego. read more

I get my car washed every two weeks from iSmart Wash when they are downtown on Fridays. It's so convenient to book and then drop my car off in the morning and get out of work to start the weekend with a beautifully clean car. :) Their work is consistent and you can tell they truly care about customer satisfaction. Oh, and they even cover the fee for all day parking in the building. Seriously, its a no brainer. Thanks guys! read more

Best car wash in downtown by far! Tom definitely knows what he's doing. Definitely recommend getting the premier detail wash with the spray wax. read more

iSmart Wash - Best mobile detail in downtown forsure!!!! - Auto Detailing Near Me

Great service. Love the waterless wash...my car was disgustingly dirty but b looked amazing once he was done!

iSmart consistently provides top quality washes/waxes/details even with admittedly short notice on my part. Tom and his team always find a way to fit me in their schedule and deliver exactly what we had agreed on for the day. Moreover, prices are very reasonable knowing your brand new paint will stay looking great with no surprise swirl marks or the like. iSmart definitely goes the extra mile by providing key delivery service to reception, the occasional complementary upgrade, and all around friendly service. Keep up the good work! read more

We loved the service. They are very professional and go the extra mile to make sure you're satisfied. My car looks amazing. I like the fact that they come to you. That way I can get my work done instead of sitting at a car wash. read more

POOR customer service. Friday was the first time I took my car in for a "premium" service. The lady that helped me was very sweet, and I pre-paid so they could leave at closing. I figured, if they can wash Maseratis, Bmws, and all sorts of other luxury cars... they could for sure handle my Kia. My car looks rushed through. ALL of my windows are dirty. You can see where the towel ran across the window, you can still see water marks from when I used my back wipers. My side mirrors are dirty, and the car body is nothing special. I received an email receipt asking how my experience was, and I selected the sad face option and conveyed my dissatisfaction with the service and the company's response was, ok we'll do better next time. I called in on Monday to speak with the office and basically received the same response. Not a solution I expected from person to person communication. Automatic email response, sure... office representative or owner over the phone, not acceptable. Especially with a customer satisfaction guarantee on their site! It may have been because they were busy, or because my car wasn't a luxury car... but regardless I do not feel the service was worth what I paid. I could have gone through a drive through car wash, paid a fifth of the price and received a better wash than what I got. I am giving 1 star because the girl that helped me was very nice, the online booking is very smooth, and I did like the email/text reminder options of when to take my car down. However, I would rather give 0. From releasing my car to iSmart Wash to my car still being dirty, was definitely a bummer. read more

Overall I think this is good deal. If you do the math, you could spend about 10 or so dollars less to go though an automated or semi-automated (part hand) wash and totally damage your paint from harsh chemicals and abrasive brushes. Or you can spend an extra 10-15 and have your car carefully hand washed AT YOUR OWN HOME using soft microfiber brushes and environmental-friendly/car exterior-friendly solutions. Definitely worth it. I also created a subscription, which saves you money/wash. read more

BEWARE: The chip repair add-on service ruined my windshield. Their "chip repair" turned the small round chip in my windshield into two overlapping 1.5" cracks. 4 months later, one of those cracks has spread to 12" from the summer heat and I now have to pay for a full windshield replacement. And they still charged me for the cost of the chip repair kit and the wash, only knocking off the cost of the repair labor. I should have held this company liable for paying to replace my entire windshield, and wish I'd thought to press the issue at the time. To top it off, my Premiere wash was sub-par. Some areas of the interior weren't fully vacuumed and there were streaks on my side mirrors. I ended up re-vacuuming the interior when I got home because they hadn't paid enough attention to the details. read more

Thomas did a great job on my car! I appreciate the level of detail that went into my wash, and I opted for the basic package. I will definitely be using their service again. read more

Great customer service and wash that comes straight to you! Have used them a number of times and they do great work. You can order extras right from the site and can typically schedule same day. read more

iSmart Wash - Auto Detailing Near Me

So I finally got an email 3 days after I tried to cancel that the refund had been processed. Nevertheless the charge is on my card, they won't respond. Submitted the dispute to my credit card company. Ridiculous. I would say DO NOT GIVE THIS BUSINESS YOUR CREDIT CARD INFO. read more

I decided to use iSmart wash after seeing them in the parking garage of my building frequently, because of COVID, everywhere is closed. I figured this was the safest way to get it done. I simply gave Tom my keys and waited in my apartment until he was done. He was super quick and my car looks amazing!! I definitely will be using them again!! read more

I have used iSmart Wash for years! I'm thrilled they are back in my office building. Very convenient to have my vehicle washed and waxed while I'm at work, instead of cooling my heels at my neighborhood car wash on a weekend. iSmart is a perfect example of you get what you pay for. It's worth every penny, saving time and money. Top notch service by friendly, competent and meticulous staff. Waterless wash!! Perfectly clean interior and exterior. And they did a fantastic wax job too. I can't recommend them highly enough. read more

I made an appointment with iSmart wash a day before I wanted my car washed. I was told my appointment request had been made and to wait for a confirmation. I received a confirmation about 30 minutes later. The day of the appointment, about 70 minutes before the appointment, I get a text asking can the appointment be moved back 40 minutes. I wasnt working that day so I agreed. I showed up at the Bank of America garage on time, driving around looking for the location. I couldn't find it. I parked and called and texted to get information. No response. I left after waiting for 20 minutes and receiving no response. I received a text about an hour later saying he didn't have service. Well he should have just been where he was supposed to be on time. And then he asked "well do you not work in the building?" No. And it shouldn't matter. I had commitments after my appointment. read more

iSmart Wash just recently became available in Milwaukee. It was very easy to schedule online and I booked a same day appt for my detailing. Very convenient that they come to your home or office. Nathan arrived early and did a great job on my crossover SUV. Took just under 3 hours. I have 2 dogs and only a couple strands of hair were left in the car, otherwise it was sparkling clean. Price was excellent - I got a few discounts because it was my first wash. Will use them again. read more

Tom and his guy came to my residence and took care of my Rubi. They did great work and great conversation in between me multitasking to take care of the fambam. Thanks again guys!!! read more

iSmart Wash - Tom and one of his crew came to me after I booked the appt within 2hrs. Great wash to conserve water! - Auto Detailing Near Me

Have had Thomas come several times and done an exceptional job. I trust him whole heartedly with my Tesla and his attention to detail is unmatched especially in an extreme case in which food had been left in my frunk (isolated front trunk) to the point that maggots had grown and bug casings lined the space. He cleaned it all with no hesitation and didn't even charge extra, great guy and great service! Am rebooking as we speak :) read more

Great service provided. Nate was extremely helpful and responsive. I will definitely ask for his service again, it is super convenient and detailed cleaning. My car went from looking 20yrs old to looking brand new. Note that the service may take up to 90-100min, not a bad thing just be prepared, that's how detailed they are! read more

A big shout out to a company that gets quality and service! Always well done and very flexible with our busy schedules! I highly recommend iSmart Wash! Tom is the best read more

Awesome service and a life saver! Chris was really good and nice. Definitely recommend!

I have a CLS550 Mercedes and I've been using this service since the car was new, over 3 years now. My car still looks brand new!!! The few times I wasn't able to bring it to iSmart, it just wasn't the same perfection. I'm very picky about my car and I want it to look like new all the time and when I pick up my car, it's perfect. Thomas, the owner, is a perfectionist, and even the guys (or girls) he has working for him do an excellent job. And it's super convenient. I just bring it into one of the high rise buildings where he is on any given day and leave it. If I need it on a hurry, they are always accommodating! I would 100% recommend iSmart always!!! read more

iSmart Wash - Auto Detailing Near Me

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