Last night I had not one, but two tire blowouts while driving with my 3-year-old daughter in the…read morebackseat. We were stranded in the Shoreline Safeway parking lot, and I was overwhelmed and unsure how we'd make it home safely. Thankfully, I managed to get one spare on and drove to O'Reilly's, where an amazing man named stepped in to help. He quickly called someone to bring an additional spare. Billy arrived made sure my daughter and I could get home without damaging my vehicle or putting anyone else on the road in danger. Billy's kindness and quick action were truly a blessing for my family. In a moment of stress and uncertainty, he showed up and made sure we were safe. I cannot thank him enough. Also, if you happen to see any negative reviews tied to his name, please know they are from someone who previously stole his identity (there's even a Judge Judy episode about it). Those reviews don't reflect the incredible person he is. Billy, you are an angel -- thank you for helping us and for keeping the roads safer for everyone!

Suuuuuper nice dude. Very professional. Helped me get a car out of a driveway I've been trying to…read moreget rid of for ages. Many thanks!

Would give fewer stars if I could was told they would pick up my car between 1 and 2 and they never…read moreshowed I waited until 5 before I gave up and went with a better business. Use someone else if you can cause this place was a joke.

My old car was on the city street and kept getting marked for towing and once I lost the keys I…read morecouldn't get it moved. In a panic on a Friday I called these guys to see if they could help before it got impounded. They were able to come out within a couple hours and towed away my junk car for free. What I expected to be so much hassle was made so easy, definitely recommend these guys!

We wanted to sell our GMC Arcadia Denali- we went online at 1130am, then answered some simple…read morequestions about the truck, they made an offer, we made an appointment for 230pm same day, we drove to the Renton location, they inspected it and we had a check in our hands & a LYFT ride back home to downtown Seattle by 4pm. The process they explained online, we experienced it 100%. Super transparent. No hidden anything or waiting for some bait and switch- nothing surprising.

I've always loved the idea of coming here instead of a traditional car dealership. Back in the day…read moreI purchased a Honda CR-V here (different branch) and it was, just as they say, hassle free. My spouse, too, loves the fact that you don't have to haggle, don't have to deal with "sales" b/s - just pick what you want, like the price?, then get it. In this case, we were selling a car. That is also easy in/easy out. My spouse went in for an estimate a few days prior and then we took the car in to sell after that. Took maybe an hour total for BOTH appointments. The place was surprisingly gigantic inside and very quiet, with none of the constant sales-y buzz that usually inhabits dealerships. Staff was pleasant and efficient.

Went up on a Sunday afternoon to look at a car , staff (sean) was very friendly/casual so we test…read moredrove and crunched #'s i was gonna ask for purchase order and go thru my credit union. Before I went that direction we checked with a couple places and got a decent offer and I made the trade . The car was missing floor mats which ja auto said they would order . And they actually got me a very good quality set Also I was shopping day before and they paid 4k more on my trade and there car being simular to what I was shopping for was better priced and 1 owner clean car. Even the owner stayed to make deal . As I had to wait for wife to come up from Puyallup to sign paperwork. Very awsome dealership highly recommended

Andre is great! Got a really nice car from Them and it's in…read moregood shape. Very honest people. Very trustworthy with money

I had a great experience working with John Meer while selling my Super Duty. He was extremely…read morehelpful, did an excellent job addressing all my questions, and maintained clear and consistent communication throughout. The entire process was smooth and efficient. My sincere appreciation to John Meer for his outstanding support. - Evan

My Mustang could've been destroyed because they misdiagnosed in favor of bogus service suggestions…read more I took it in for 100,000 maintenance and mentioned some resistance when driving. Their technician recommended complete replacement of brakes and pads. Fortunately, their shop was backed up for a month, so I called a nearby company to get it done sooner. Within a half hour, their technician informed me that my brakes were completely fine, they still had plenty of life in them. The problem was the hub assembly, which he showed me was loose. So not only was the fix half the cost of Evergreen Ford's estimate, but that was completely unnecessary AND wouldn't have even fixed the problem. I should also mention, I had my tire pressure sensors changed last year and they kept failing within a few days. Apparently the technician was so inept, he was putting the failed units back onto the car. Took 3 visits before they figured that one out. I debated giving at least 2 stars for the representative who was always good to me, but I never received a followup..

I had a junk car removed with this company and it was easy and smooth. The company was…read moreknowledgeable and helpful, and came the same day for removal. No issues with hauling the car away. I was happy with the service, thank you!

Never came! Doesn't answer phone. LIED and said he's reached out. Never did. LIED and said he…read morecouldn't find us. Stranded on highway still hours later.

One star for the sales person (Nolan) and one star for the price of the vehicle we purchased…read more(Lucid). Although, minus 3 stars for the finance department (Van) and management's handling of our discrepancy from the financing department. We repeatedly said we didn't want GAP coverage. Van still tried to slip a paper in the documents for us to sign accepting GAP coverage. We didn't sign and asked him why that paper was included when we repeatedly said no. He said it was a mistake and he discarded the paperwork. We then asked him if the amount financed needed to be adjusted, which he told us no and that everything was still good. That was a lie, as when we reviewed the paperwork after the fact, there was a $1,000 GAP coverage charge since he did not correct the paperwork. He said he would cut a check to the lienholder for that amount and that he would send email proof on March 2nd. We did not get an email and have not been able to get a hold of him. On March 13th, after repeated unanswered phone calls, I was able to use the text feature on the Evergreen Chevrolet website and discuss with a representative. They let me know that this was concerning and assured me that they would bring this up to management and that someone would contact me. It is now March 18th and still nothing. I do not appreciate the dishonest tactics and rarely write reviews, but I felt this was worth a mention. Please triple check your finance paperwork if you said no to GAP coverage and make sure you didn't get charged.

I'll start off by saying that I rarely leave reviews for anything, so the fact that I am doing so…read moreshould indicate some pretty terrible service. Here's the details: my mom's 1996 Camaro's fuel pump failed, and she had it towed to Evergreen for replacement. The service department returned it to her with a non-working fuel gauge, and she immediately turned around and returned upon noticing, and was advised that it was safe to drive and once she had time for it to be fixed, Evergreen would repair it at cost. It was her only vehicle, so she couldn't be without it any longer. She then passed away a few of weeks later from a stroke; upon returning the car to the dealer immediately after her death, I was advised by Joe that the dealership would cover the cost of the part but not the labor. Figuring that this was perhaps just a service department issue, I escalated the issue to Evergreen's General Manager, Brian, who then informed me that "After discussions with my Fixed Ops manager and Shop foreman, we must convey that we will not be covering the repair expenses. Without evidence that we caused any damage during our initial service, we cannot assist financially." The fuel level sender and pump are removed as a unit from the tank; you literally cannot remove the pump without handling the sender. According to my mother prior to her passing, the gauge worked fine when it was towed, and Evergreen provided NO evidence whatsoever that it was inoperable when they received it. They literally paid their tech to remove the rear axle, drop the fuel tank, diagnose the issue, and reassemble, but NOT replace a $150 part that failed while the vehicle was being worked on. So, now, in the middle of dealing with the grief of the wholly unexpected death of my mother, now I get to spend hours of my time that I already didn't have to do the work that they refused to do. Evergreen management's decision, in my opinion, is beyond petty and childish. Avoid this service department at all costs, ESPECIALLY if you have an older vehicle.