This location is among the cleanest It's Boba Time branches. It is conveniently located at a small shopping plaza at the corner of Wilshire & Highland. I came on a Tuesday (May 14) at approximately 12:30pm because I was craving some boba with my order from El Pollo Loco next door. I ordered a large Hokkaido milk tea with boba. I kindly requested Almond Milk as a dairy substitute for an additional 75 cents. The cashier on duty named Amber had the nerve snap back at me and said in a condescending tone, "it already comes with non-dairy creamer. Do you still want it with Almond Milk?". I said "yes of course". For the rest of the transaction, she looked pissed off that she had to accommodate my request to swap non-dairy with almond milk. She even roller her eyes after I paid and I did nothing wrong to piss her off. All I did was to kindly request almond milk on my boba drink since I am allergic to non-dairy creamer. I must opt for dairy alternatives such as soy or almond milk. My drink cost $7.25. It was ready within 2 minutes. It tasted as I expected it to be. I can taste the butterscotch flavor, which complements the tea and almond milk with chewy boba. Unfortunately, Amber's unprofessional attitude is a dealbreaker. Management must re-train her to become more professional. Amber must re-evaluate the way she treats her customers, especially if anyone kindly requests dairy alternatives especially when non-dairy is not a feasible option due to one's dietary restrictions. read more

It's Boba Time - Highland - Coffee & Tea Near Me - Los Angeles, California

I like going here when I'm sick and getting ginger tea. I really appreciate that the employees put real lemons in it for me. This is right by a school and an office building, so they get a little rush at lunch but they try to work at quick as they can to get the drinks out. The store has plenty of natural light and is always clean when I come. Unfortunately, today I had to go back to the store because they forgot to put the boba in my drink ! Sigh... Nonetheless, I'm happy with all the different options they have. I always find something that I want to drink no matter what mood I'm in. Today I got a lavender milk tea latte with boba and almond milk. Also I have the app and I use the rewards program so my drink was only 25 cents today! read more

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The drinks are always delicious, and my daughter really enjoys her favorite Acai bowl with extra granola. Today, though, the bowl she received didn't seem to have any. She went back inside to check and showed the receipt to the staff. They assured her the extra was already added, but by the time she finished the bowl in the car, it was clear that no granola was present. This isn't something that usually happens, and I understand it's only a small cost, but it's about maintaining product quality. I just want to highlight how important it is to follow the instructions carefully. read more

It's Boba Time - Highland - Coffee & Tea Near Me - Los Angeles, California

I have been a big fan of Boba for Inc. many years. Ever since I lived in San Francisco, it became some thing I could never get enough of. I love to get it after dinner or as a treat after a long day. Today was one of those days so we stopped in and grabbed a few drinks. Service was fast and they have a lot of great options on the menu. I have been to many different locations around town and they are all very consistent. Parking is really easy in this area because there's a large parking lot attached to the strip mall. Today we ordered a few drinks, but my favorite of the ones that I ordered today was the Frosty Milk. It's not something I order often but it's great when I'm in the mood for a treat. I got the Strawberry, Pudding, and Boba combo, and would recommend it. I definitely will be back many times in the future. read more

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The drinks here are delicious, made with care and served with speed . The service was the highlight of our visit here , the ambiance is chill, very relaxing place to enjoy your hot or cold drink, the have coffee and fresh juices along with the boba drinks . They also have açaí bowls which we had and it was absolutely delicious, very fresh ingredients . read more

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Favourite boba place! It's clean and has enough seating. I love Chamango and their green juice! I like that they have XL size now. Service is quick and they are straightforward. They used to have sandwiches, I hope they bring it back! read more

It's Boba Time - Highland - Double mango - Coffee & Tea Near Me - Los Angeles, California

I had a yummy avocado smoothie w/ boba here! I wasn't sure what to expect seeing the average reviews... but the service I experienced was fast, and my drink was much better than expected. The avocado smoothie was not too sweet, made with real avocados, and the boba had a nice texture! read more

It's Boba Time - Highland - Coffee & Tea Near Me - Los Angeles, California

This is a local boba shop to my family's so I'll come here often for a quick drink that never disappoints. This location is consistently clean and they always delivers their drinks to standards. Recommend! read more

A Thai tea Boba never fails me! The service was quick, and the thai tea hit the spot as always!

This location on highland and wilshire never changes bad customer service the 2 girls i just pick up Amber A. And the other girl not polite really rude i hate coming here was passing by only option not coming back. read more

I have been ordering from this location for the past two weeks and everything I ordered so far has been delicious. To make things easier, I order ahead with an app to pickup. They also have a menu by their door with a QR Code for easy ordering, in case you would want to safely distance yourself from other waiting customers. The boba are cooked perfectly, chewy and slightly sweet. The beverages can be made to your level of sweetness. So far I have ordered: Sea Salt Cold brew with cheese foam: Yes, I know it sounds weird and even I surprised myself when I ordered it. But it was good! The cold brew was strong but smooth and with the foam, it acted as the sweet slightly salty creamer Strawberry matcha: Refreshing with generous chunks of strawberry Lavender milk tea with light boba: Lavender taste was lightly floral but not too strong. The acai bowls were delicious too! I ordered the signature bowl and the coco choco bowl. I got the small size each time and it was satisfying. I got full two thirds the way in. I recommend both. Although I ordered for pick up or delivery, the brief moments I have interacting with staff was nice. They were friendly with everyone, busy working on orders and were efficient. read more

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My favorite Boba Time of all TIME! They always make my peanut butter açaí bowl the best! The staff is fast, welcoming, and never mess up my order. I faithful order the same thing here and here only. The other boba spots don't hit like this one! read more

It's Boba Time - Highland - The best!!!!! Peanut butter, açai bowl with Boba - Coffee & Tea Near Me - Los Angeles, California

Fast efficiency, the way they greeted me at the door, the beautiful, clean store. I will always come back here and the drink taste amazing and even looks just like the picture. Beautiful displays everywhere. I love this place thank you Bubba! read more

It's Boba Time - Highland - Looks just like the picture beautiful! And taste even better! - Coffee & Tea Near Me - Los Angeles, California

Good place, excelent drinks. The environment is exelent, exelent location. The service helpful Thanks read more

I've been going to this location for a long time. You've gotta be a pro to remember how to make each and every drink on the menu.... Thanks for the best customer service ever! read more

The best Boba in town. My good to post for my Boba and lavender milk tea latte. The service is always friendly and nice. They really put love in their drinks. read more

It's Boba Time - Highland - Mango Cream Slush and Honeydew Milk Tea - Coffee & Tea Near Me - Los Angeles, California

I love coming here cuz everyone here is so nice and there's so much to order from great selection especially the strawberry cream slush. read more

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Amazing selections at this drink joint! The toughest thing is to make a decision! We tried their butterfly lemonade with boba and it was both beautiful and tasty. We'll have to come back for more!! read more

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Hi Everyone, I have been going to this location since 2020. My favorite is cafe mocha with soy 25% sweet and anything matcha. I've spent thousands of dollars here. They know me by name and have my order ready as soon as I walk in and I didn't even ask them to do that. They all work hard - Amber, Jiselle, Steve, April - and they all kickass and stay on top of everything somehow as if by magic. (Sorry if I forgot anyone's name.) There is another employee I miss that used to work there in 2021. Shoutout to her as well. This is my go-to spot to decompress, journal and write comedy. Or challenge my mind by learning French and playing Lumosity games. It's a nice space and usually very clean. I gave them a Christmas card last year, that's how much these employees and this place means to me. Thank you from the bottom of my lonely heart! You give me a place to hangout for a bit. And great service and drinks. It means so much to me. Lots of Love, April april.walterscheid@gmail.com 480-748-8846 read more

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Great place to get my Boba fix. My favorite store. This time tried Tiger Sugar Milk Boba. It hits the spot. Yummy!!! read more

It's Boba Time - Highland - Got my Boba Fix today!!! Love it!!! I always get extra large Boba. This time I got the Tiger Sugar Milk Tea. Yummy!!! - Coffee & Tea Near Me - Los Angeles, California

This Boba Time Location is so nice! They are always playing great music! The bowls are super good and always well portioned! If I don't know what I want or need a good recommendation Jiselle is always recommending good drinks! The service here is great! read more

It's Boba Time - Highland - Original Acai Bowl with Strawberry Popping Boba Tropical Bowl with extra Strawberries - Coffee & Tea Near Me - Los Angeles, California

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I love this place as they serve, they are always friendly and the Flavour never changes. I don't go to another fool who isn't here. I recommend them. My daughters like it a lot read more

There was a significant amount of unblended ice in the smoothie This was my go to spot for boba but the quality of care has just gone down read more

It's Boba Time - Highland - Almond Smoothie or ICE CUBE Smoothie? - Coffee & Tea Near Me - Los Angeles, California

I hope this lady knows that this is a Korean-owned business. I came here to get boba, and she has the laziest crappiest attitude ever. She is kind to her race which is anyone that's not Korean. FIRE HER IMMEDIATELY read more

It's Boba Time - Highland - Horrible customer service - Coffee & Tea Near Me - Los Angeles, California

I go here every week and still love the place. My orders come out very fast and the inside of the store is very clean. The quality is ofc good. read more

It's Boba Time - Highland - Eating area. - Coffee & Tea Near Me - Los Angeles, California

The strawberry matcha drink is delicious. The yogurt slush isn't as good as it used to be, but the lychee jellies are the bomb.

amazing service, I recommend and the drinks are delicious, the two girls are nice and understanding! definitely coming back

Came to this place around 2pm 7/28/2024 Sunday and will never go back. Blue hair lady ignored me from the counter for at least 10mins and told me only self only with attitude. Right after few mins Hispanic lady came in and she took the order in Spanish. Not only taking their orders first, but blue hair lady made sure Hispanic clients get their drinks first before ppl like me waiting first. They should list the rule in the store so everyone knows that only Hispanic orders are welcome! Blue hair lady continued to only take orders in Spanish only and made rest of clients do self service orders ! Be aware everyone I had to keep my eyes on my drink js in case if she spits or something lol. I've been living in LA for last 20years and I will make sure everyone I know can avoid this place. read more

Noticed that this boba tea chain seems to be everywhere in LA, so decided to give a try. When I walked into this particular location, it just happened to be a big mess...thanks to loud, screaming kids, dirty tables, disorderly chairs, etc.etc. It was also hot inside...so much so that I actually decided to drink the tea outside. Anyway, it's very much like Kung Fu Tea, but much smaller scaled...less ambitious in its menu. I tried Thai Iced Tea with Bubbles (one of their listed Top 10 Teas). It was quite good...sweet, but not overwhelming. Honestly, not too impressed. I may try another branch elsewhere, but I did not like the vibe here at all. Again, way too messy and hot inside! read more

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This is my go-to Boba Time as it's the closest one near my house. The free parking lot is a huge plus, although getting in and out of the plaza can be a little bit tricky. The drinks at any Boba Time location are always consistent, which I love. You know what to expect, kind of like going to a McDonald's and ordering your favorite meal and knowing it'll taste the same. My favorite drink is the passion fruit green tea with boba and lychee jelly (25% sweetness level, less ice). They always get it right and the prices are way reasonable, unlike the $6 bobas you're seeing at other places. Fast and friendly service, no complaints. read more

This was one of the worst Boba time I went to. The workers seem to be super uncoordinated. There were three workers all making separate orders and couldn't even get through one properly. I ordered thai tea blend and it was the most popular menu but somehow it was completely watered down. My gf ordered grapefruit iced tea and had no ice in it. Im confused because my gf's drink is literally juice that they gotta put ice in... how..? read more

Yes, it is a weird time because of COVID19 and there is a certain amount of slack to be given due to this. However I felt that this was important to note due to the circumstances as well as general quality of the drinks. Came by this past Sunday night ordered two simple drinks and noticed that there were many workers 5 I think in the kitchen and some not wearing masks properly (noses not covered, briefly pulling masks under mouth). One - this is a lot of people in a smaller establishment more than I believe is comfortable considering the times. Two - pretty alarming as the lone customer picking up an order to have someone not following proper CA guidelines handling my drinks (mr. not covering nose handled my drinks himself). This on its own I wasn't going to write about - however as I started to enjoy my drink, a few gulps in a piece of metal scrap was in my drink! Pulled it out of my mouth and was just disgusted! This is unacceptable COVID or not and It's Boba Time does not make it easy to file a customer claim or talk to customer service easy at all! Grossed out, yuck! read more

It's Boba Time - Highland - Metal scrap I grossly found in my mouth from my boba drink. - Coffee & Tea Near Me - Los Angeles, California

Given that my family is from Taiwan and I grew up with Boba flying around me for dessert constantly, I sometimes just have a craving for boba! I'm so happy that the boba craze has hit the states and theres so many It's Boba Time locations in Southern California. I popped into the KTown location and decided to order a variation I've never had before "Strawberry Creme Slush". Needless to say it was awesome. There were maybe 8 parties standing in line but the staff moved quickly and got everyone out of there quickly (super appreciated this!) read more

It's Boba Time - Highland - Coffee & Tea Near Me - Los Angeles, California

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I love this boba time so much! I go here at least once a week. The staff is friendly and the wait time is short. The boba is high quality and it is very delicious. The store itself is very clean and stylish. I recommend this boba time to everyone!! read more

Delicious delectable exquisite ...... dare I say the best drink I've had. Went to this stop the other day and I'm not much of a boba girllll so I asked one of the staff what coffee based drink they have and the kindest young lady recommend me the coffee boba.... Now it's like she read my mind bc I'm lactose intolerant so no dairy for me!!!!! This drink is sweetened with what I believe condense milk which creates the perfect blend of sweetness and coffee. I decided to be a little rebellious and get boba with my drink and oh my! Even better! I will definitely be coming back as the service, location and drink was top notch! read more

We love boba time, we are here every Friday! The staff is amazing, the drinks are fire, no cap! The ambiance feels open and welcoming. We love how diverse the menu is. The leaderboard makes it super easy to see the popular drinks! read more

We have been coming to this location for years, our Friday after school hang when kids were little! We love ordering thru their app, and their stamp card loyalty benefit, easy in and out with tons of parking, guest area is always clean with ample seating, pleasant customer service and efficient staff. Tons of drink options and mix ins, boba is always cooked to perfection. Wish they will bring back serving snacks and sandwiches, especially Popcorn Chicken and Fries! read more

My new favorite Boba place ! I tried the coconut strawberry smoothie and it was amazing. The shop has a very cute atmosphere and staff was really friendly! 10/10 would recommend read more

I love to get boba once in a while cuz of their variety of options, good taste and usually they have great costumer service. This was my first time getting shitty attitude from the women who works there. Her name is Jiselle. Bad service, bad explanation of the drinks, and got my order wrong even tho I told her how to make it twice. Then didn't even say sorry and charged me for milk foam that she forgot to charge. And the drink was too sweet. Never coming back. read more

Not the best but satisfies a boba craving. Boba texture was ok, the tiger milk drink was decent for a chain . read more