We were out of town in Myrtle Beach over the holidays when our home in Baltimore suddenly lost heat. As you can imagine, it was stressful trying to deal with it remotely -- but Ivan from It's Phenomenal Heating and Cooling was truly a lifesaver. He came out quickly, kept us informed every step of the way, and was incredibly detailed in explaining what he found and how he was going to fix it. You could tell he really knew his craft and genuinely cared about helping our family, not just finishing a job. And honestly, his price didn't even make sense -- in the best way. For the level of service, urgency, and professionalism he delivered, it was beyond fair. It's rare these days to find someone this trustworthy and reliable. If you need HVAC help, especially in a stressful situation, call Ivan. He absolutely lives up to the name -- phenomenal! read more

Concerned about the impending heat wave, especially considering my AC was out, my daughter and I called a number of HVAC establishments. Luckily, my daughter called It's Phenomenal; and Ivan answered the phone. Ivan came on the same day, which happened to be today! My A/C had completely gone out. The A/C turned out to be a multi-step repair. Ivan's astute problem-solving skills were readily apparent as he quickly assessed and solved my AC issues as they became apparent. So glad Ivan came well-prepared with all the supplies and tools required to fix my A/C! I was happy with the price, too. Now, the air temperature and humidity in my house are quite comfortable! Thanks very much to Ivan. read more

Ivan is awesome and has saved us so many times. There was one situation where our heat went out on a cold February night, when others said they had to order a part and would not be able to fix it, Ivan came that night and got the job done. Since then, we have relied on him for any issues we may have. He is always honest, up front, reliable, and reasonable. We have referred him to all our neighbors and they have loved him as well. Always important to have HVAC guy you can trust! read more

Tenants messaged on a hot summer Saturday saying the AC was not working. I messaged Ivan and he responded immediately and scheduled for the next day - Sunday. The job was completed Sunday morning, and the price was fair. We'll definitely use Ivan again. read more

This review was not based on an actual service appointment but the professionalism and honesty of the business. Ivan called me regarding my request for service - I did not even know what service I need because I was calling about a 'strange' noise from the machine outdoor. After we discussed the sound and frequency of it happening, he suggested it's normal and expected behavior because of defrosting. He did not insist on coming out to charge me the 'call' fee. I appreciate the honesty and will definitely consider calling him back when I do have an issue someday. read more

I can't endorse using this company enough. I went through a couple calls with other companies before trying this business, and was blown away by their responsiveness and honesty... really put me at ease even though I had never dealt with this type of issue before. I especially want to thank Ivan for his kindness - not only was he completely transparent about the issues with my old AC system (and even went out of his way to show me/try to teach me what he was talking about), but stayed in the area to call several places to find a reasonably-priced replacement for me because so many places were on back-order. Because a new unit wouldn't come for about a week (thankfully it was only a week!), he offered to install portable AC units for the time being so that I wouldn't melt in my own house. On the day of installment, his staff were all SUPER courteous and kind. Very professional, knew exactly how to work with each other efficiently to get the job done, and cleaned up after. Unfortunately the wiring in the house was found to be extremely old and could not be set-up with the new system, so Ivan came back a couple days later (after ordering the new wiring) and changed everything up without charging me extra. Honestly- highly highly recommend Ivan and his staff to everyone. read more

Quick response for a quote to replace my heat pump. The quote was reasonable and Ivan was able to install within a week, during one of the hottest times of the year. I'll call him again when I need my other unit upgraded. read more

I have used this company on more than one occasion. For an air conditioner replacement and an emergency repair. Under both instances, I dealt with professional and efficient people who kept me I. The loop and clear price estimates for the work. Definitely my go to for heating and air repairs/ installations. read more

Don't even know where to start, to be honest. My furnace just died during a historic cold front in the US and my home was 47°. I had my normal HVAC guy come out and look at it and he said he'd need to order the part and it would be here next week. Unfortunately that'd mean I'd be in a hotel until next week too. Called a dozen other places, same story. Nobody keeps this random part stocked, special order only. Well, nobody but Ivan! After making a dozen calls, I called him and he said he could fix it tonight. I was skeptical because I had been told otherwise so many times within the previous hour, but the dude is legit. He just left my home and got the job done, earlier than originally scheduled, too. The price was right and I couldn't be happier. He saved me $100's by not having to get a hotel. Safe to say, I have a new HVAC guy now. I can't recommended these guys enough, SERIOUSLY. read more

We needed to replace the central AC in our condo where the options are limited by the building. We talked to *many* HVAC contractors trying to find a solution. Several told us they couldn't help us, because the building is too limited. Some told us would cost so much we had no way to do it. Most recently, they us that because of COVID they couldn't get the equipment we needed, that we had to pay exorbitant shipping fees in advance and hope that we got it. Then we found Ivan and It's Phenomenal. Ivan understood the problem and gave us a straightforward solution. He got the equipment the next day. He and his team installed a much better system than any we'd heard about. They worked efficiently to complete the work in a timely way. The team was professional and careful throughout the process. The system works beautifully. It was affordable. Ivan is a pro. We are lucky to have found It's Phenomenal. Highly recommended. read more

Ivan came to check out my HVAC unit a few months ago; it had been underperforming and I wanted to get it fixed up before summer hit. He diagnosed a leak and was very honest with my options as far as refrigerant and possible fixes or a replacement. My impression was that he was much more up front with me than many of the other companies that I've talked to, particularly about the cost of refrigerant and whether I should be concerned about replacing my R22 unit (R22 is currently being phased out). His prices were very reasonable as well, compared to what I've seen advertised elsewhere. I decided to go for the easiest fix option to see if I can get a few more years out of the unit. Now we're almost through the summer and it's been working beautifully so far. My electric bill is significantly down too so I know it's running more efficiently, at least for now. Here's hoping it lasts! I'd highly recommend hiring It's Phenomenal for your HVAC servicing needs and I would trust Ivan to give you a fair & honest assessment! If/when I do need a new unit or some major repairs, they'll have my business. read more

I used them a second time just for maintenance, and again, Ivan was prompt, super polite and efficient. He also recommended a great handyman service to me that worked out well. read more

I can't say enough. Ivan responded asap, quoted me a great service price, showed up on time, did quality clean work, and stuck to his price. Amazing service and amazing technician. read more

My central air stopped working. I have a older unit and everyone seems to want to replace the unit without looking to see what the issue is. Ivan came out the very next day assessed the problem and was able to fix my unit. He never spoke to me about getting a new unit. Because of his honesty when I do need the new unit he will be my guy. Thank you Ivan I will be sending many referrals your way. This is how business should be conducted read more

Ivan was absolutely amazing! Our heat stopped working the night before and we found him on Yelp the next morning. I contacted It's Phenomenal and got a call back from Ivan and he was at my house about 10 minutes later! The situation was such an easy fix. He also explained everything he was doing and showed us what the issue was. The price was also VERY reasonable and 20 minutes after he showed up, my house is nice and toasty again. Amazing service!! read more

Highly recommend. They were punctual, proficient, knowledgeable, and professional. Fair pricing. Would absolutely hire again.

Highly recommend. Our AC condenser unit stopped working and the house was at 85 degrees at 6pm. I messaged 6 companies and Phenomenal responded within a couple of minutes with a price and next day appointment. The other companies responded with a request for you to call their office the next morning or request a phone consult. So unnecessary. Technician was prompt, courteous and brought shoe covers so he doesn't bring a mess into your home. He will explain and show you the problem, quickly fix it and check to make sure everything else on your system is working. I appreciate the efficiency of his work. Message them first if you want your HVAC up and running quickly. read more

Quick, responsive, personable, and did a good job. Also, was willing to work with my (somewhat unusual) situation -- completing the job on a ductless mini-split installation. I called other contractors who weren't interested in doing finishing work (i.e. attaching the copper lines and pressure testing the system) where I DIY'ed the first 90% of the installation and just needed an HVAC tech to attach the lines. Ivan was like, no problem, and put together a detailed, accurate estimate extremely quickly. Also, Ivan was super chill and flexible when I texted him at the last minute to reschedule. So that was great. And finally, he showed up exactly when scheduled, and kept me very up to date with prior to the date with email reminders. read more

When my air conditioner stopped blowing out cold air, I called a large HVAC company to diagnose and fix the problem. After spending nearly an hour testing my HVAC system, the technician told me that the condenser outside my home wasn't turning on and that I needed to replace the furnace's control board at a cost of almost $1,600. Of course, I felt overwhelemed, and given that my HVAC system was already old, I thought it might be best to spend $5-6k to replace the HVAC system rather than sinking $1600 into it. My gut, however, told me that something wasn't right, so I decided to get a second opinion. I did a search on Yelp to find a highly rated HVAC company. Fortunately, It's Phenomenal came up in my search results and was one of the few HVAC companies with a 5-star rating. Ivan managed to squeeze me in the same day, which was wonderful considering how hot the temperature had been. In less than 30 minutes, he told me that I had a bad thermostat. At first, I was skeptical about his diagnosis because I had replaced the thermostat only about a couple years prior. However, after listening to the explanation for his diagnosis, I knew he was probably correct. Since I had replaced a thermostat before, I only paid the diagnostic fee and went to the hardware store and bought a new thermostat to install the next morning. Needless to say, he was absolutely correct! In less than 30 minutes, I installed the new thermostat, and the condenser outside started working when I turned the the thermostat to the AC setting. Between the service fee charged by It's Phenomenal and the cost of the new thermostat that I installed by myself, I was able to fix the problem for less than $130 total! It's Phenomenal saved me from a very costly repair and possibly the premature replacement of my HVAC system. But more importantly, It's Phenomenal proved to me that there are still trustworthy, competent service professionals that can do quality work at a reasonable price! I highly recommend this company! read more

Such a positive experience! I will definitely use Phenomenal again without hesitation, and recommend them to everyone. My AC stopped blowing cold air. I made an appointment right thru Yelp--first available was 5 days away. Then I called Phenomenal to make sure they service my condo bldg, and the technician not only assured me, but was able to get my appt moved up four days. Techs called to let me know when they'd be there, arrived on time and were really friendly and professional. Told me pretty quickly I just needed refrigerant, so they took care of that, made sure the air was cooling down, then Ivan processed my payment on his phone, and all was done within 30 minutes. And I got a discount for booking through Yelp! Ivan also gave me some advice for what to do whenever I do need to replace the unit. Super helpful! read more

I'm very happy with the service I got through Phenomenal Air. Ivan was very friendly and patient as he explained things to me (sometimes multiple times). I received about 12 quotes for replacing my Heat Pump and Ivan was the most willing to work with me to get me exactly what I wanted (I wound up ordering my own unit and he installed it). His crew was well organized, courteous, and cleaned up after themselves. Even though the install didn't quite go as planned (mostly my fault), Ivan kept me well informed and stood by his quoted price. read more

Fantastic service! Had issues with our boiler, A/C and heat pump , and Nest. We called on a cold Sunday, and Ivan showed up within two hours (ahead of quoted time). He immediately went to work and found several wiring problems (disconnected/loose wiring), and fixed everything with 90 minutes (including crawling up on our roof to check a rooftop unit). He also noted a potential electrical issue and recommended wiring upgrade from original install (need a higher gauge wire to handle electrical current). Ivan was very respectful of our home and professional . Highly recommend this team! Cost was very fair given an urgent Sunday call to hit multiple issues. read more

I highly recommend Phenomenal, their price is very reasonable and I would definitely use them again in the future if needed. I reached out to Ivan 10:30pm, he answered right away and was able to narrow down to what the issue could be based on the information I provided over the phone and he was very patient. The other guy I called told me the batteries need changed and he would have someone to come out and do it for $120. Ivan came out the next day checked everything thoroughly, found the issue quickly and was able to fix it. Some companies would've charged me for parts and labor for a new control board, Ivan just replaced the fan relay. In addition to that, he also replaced my thermostat (I provided the thermostat) for free. read more

I would avoid this company. They overcharged and were not knowledgeable about what they were doing. They also do no believe "the customer is always right" and will doubt what you say to them. read more

Came home from vacation and the AC wouldn't kick on. Talked to Ivan, came over the next day, figured the issue out, just charged me $39. Nice guy good service and even dealt with my crazy dog. Highly recommend! read more

Good evening Thank you for coming out giving me an overpriced estimate for an incorrect diagnosis. It's shameful I paid 69.00 for an assessment only for your diagnosis to be incorrect. I had another company come out today and assess the unit as well and as I thought the compasitor needed replaced, not the compressor which you insisted it was, that needed replaced. Not to mention, per the second HVAC specialist who was able to fix my unit determined you may have tampered with it to better support your incorrect diagnosis. What's more upsetting is I trusted your word and was considering paying the 1,000 dollar labor cost under duress due to the hot weather. Bad business sir... and if this was in fact an error on your part I truly believe you should go back for extra training. The only reason I gave you 2 stars is because you were very polite and respectful. To be a black woman and to be taken advantage and almost scammed by another black person is despicable. Please note my AC unit is fully working and cooling my upstairs with the replacement of the compasitor NOT the compressor! And if you took it upon yourself to began a claim for my unit please cancel it. Thanks for your help and I hope you take this constructive criticism as a way to better your business and service. Best regards read more

I highly recommend Phenomenal. Ivan arrived to diagnosed the noise from my furnace. Nothing serious was causing the noise, and he brought my attention to the condensate pipe not being wired. He pointed out great points about the furnace I should know. He is professional and within budget. read more

Was have heating issues on my heat pump system after a new wi fi thermostat was installed by me.Diagnostic price was reasonable. The guys came in and corrected the issue right away because the thermostat was not programmed correctly by emerson/sensi support. They also hooked up the c wire that powers the unit, which was just running on batteries which is acceptable, but having the c wire hooked up is a plus. Sent them a email with my problem and asked if somebody could come out after 5pm. They called me back and said they would be there the next evening and they stood by their word. Will use this business again without a doubt. Thanks again.. read more

I went to my recently vacated rental property a couple of weeks ago when the temperatures were frigid, to meet a roofer (Four Seasons Roofing - great company!). We both immediately noticed how cold it was in the home and the roofer told me that my immediate concern should not be the roof (which was actually fine) but to get the HVAC fixed so that I would not have any issues with the pipes. I opened my Yelp app and called the top-rated HVAC folks. The first few that I called were unable to come until later that day. Until I called, 'It's Phenomenal.' They said, we'll be there in 30 minutes! Wow! They came, diagnosed a broken thermostat and were able to immediately replace it. Two days later, I went to the house again and this time it was too hot, and the new thermostat was non-responsive to changes in setting. I called 'It's Phenomenal' again and Ivan said he'd come right over, which he did and found wires in the furnace that were touching and causing it to run continuously. He was able to fix it and everything has been fine since. I am impressed with Ivan's responsiveness, reasonable price and dedication to his craft. Hopefully, my HVAC issues have been solved for good, however if I do ever have HVAC issues at any home, I won't have to open my Yelp app again, I'll just call Ivan at 'It's Phenomenal!' read more

Ivan and his crew were fantastic! We had a Tough Job to install a Packaged AC Unit on the 3rd Floor Roof of a Row Home. Using a crane and getting the unit up there and getting it up and working in less than 4 hours. It was seamless! Very Professional and quick response to every email and text. Highly Recommend!! read more

One of our furnaces stopped igniting and we are so glad that we called Ivan to come and fix it. He came out this past Thursday and got it working in about 20 min. While he was here we had him do a checkup on the upstairs furnace too! Good thing he got the heat working because about 5 hours after he left my pregnant wife's water broke and we delivered our baby the following day!!! It was great to come home to a warm house. Thanks Ivan, you were prompt, courteous and professional. We'll definitely be calling him again. read more

Woke up to a cold house that had been warm at bedtime. Checked out our very old furnace and came to an obvious conclusion: it wasn't working. So we called Ivan at It's Phenomenal at 7:30 and he arrived at the house 3 hours later, bringing with him the replacement ignition part he guessed was needed. His intuition was correct and we had heat again before noon -- and for a very reasonable price. We've used IP three times now, always with excellent service and results. Thanks, Ivan! read more

Great service reasonable price Came out on a Sunday and replaced a condenser on my AC

Great company, would recommend. Ivan Pridgeon worked on my house. The ac control board died one day during the summer, so nothing worked. He put some electronic doodad in there temporarily so my ac would work while we waited for parts. I sourced my own new board on Amazon (~$100), and had Ivan install it for a small reasonable fee. read more

Quick response, on time for the appointment, and the A/C is working again. Very pleasant and professional, used extra care to ensure they didn't make a mess/disturb anything other than the unit. Would definitely recommend. read more

Fast response, very knowledgeable, professional, and fair. I added to my contacts because I don't plan using anyone else. The name says it all! read more

Very professional and respectful gentlemen (Ivan P.) who examined the system thoroughly. Will definitely use them again.

What a wonderful experience it was to deal with Ivan and Shane at It's Phenomenal Air Heating and Cooling! Within a few hours of calling the company, they worked me in to resolve our AC problem. We expected the worst case scenarie; but, within minutes, the problem was diagnosed properly, the part was replaced (which they had on their truck), our system was checked out, and our 81 degree house has now returned to a comfortable 72 degrees within a few short hours. Professionalism, cleanliness, HVAC knowledge, and expediency in resolving the problem in an economical way needs to be noted. I HIGHLY recommend using this company and have already passed their name onto several friends. read more

These guys are great! Quick to respond. Fast service. First people I call with any HVAC issues. 2 times so far. 2 great experiences.

Ivan and his assistant were able to schedule me in less than 12 hours and took care of my needs on a Sunday. They were very professional and even though it was a somewhat difficult job, they had my blower motor replaced in about an hour and for less than what others would charge. Highly recommended! read more