Supposed to be a luxury facility for senior living/Care. Everything is broken. Nothing is getting…read morefixed

In response the The Park Lane's response to my review, I'd like to point out that an ambulance came…read moreand the paramedics had to check in at front desk to let them know who they were there for to get to my uncles apartment, and my uncle was then wheeled out the front door of The building past reception so there is no way they were not aware that he was having an emergency. Whether or not he was on an "independent living " floor did not release you from informing next of kin that their relative was taken away in ambulance. That is why you have an emergency contact list for each resident! Although you claimed the staff couldn't find it ! What if he died ? Would you have called us then ? Please save yourself further embarrassment by responding further or I will write a separate review about the rat infestation my uncle endured there !!!

My dad is well taken care of by all staff members at Merrill Gardens. Dad is in memory care and…read moreeveryone there knows dad and his individual needs. The staff there keeps our family up to date on every aspect that keeps dad healthy and happy.

Choosing Merrill Gardens for my senior living is one of the best decisions I have ever made! The…read morefacility is new, super clean and convenient to all important Peninsula venues. My apartment overlooks a wide expanse of nature and it remains bright and sunny throughout the day. The living policies & activities are totally oriented to accommodate the needs of residents! From 3 delicious meals served anytime..all day, 2 movies daily in a state-of-art entertainment theater, beautifully planned holiday parties and fun activities, there is a valuable senior experience awaiting at every turn! Last, the residents and staff are the best! ALL are friendly, helpful and engaged at a comfortable level! I am continually reminded of my good fortune to be here!' Mike F.

When discharged from CHOMP, I needed placement in a skilled nursing facility before going home and…read morediscussed with discharge the facilities with immediate openings that met my medical and rehab needs. I am so happy I decided on Canterbury Woods. Their nursing personnel are their greatest asset. I had a complicated med administration schedule with multiple overlapping medical diagnoses that would have caused havoc at a facility that wasn't as patient-centered and flexible. A culture of respect and care seemed to be strong at every level of the organization's structure. I observed administrators frequently interacting with staff and patients . The environment was homey, not clinical or stark. There were some oddities-such as the location of the shower facilities, but these were comparatively minor quirks. There was a bright activity room that encouraged patient interaction and an adjacent sunny flower filled patio available for patients. I was struck by the level and quality of staff-patient interactions and noted that the staff wasn't permanently attached to computers but focused on patients and their needs. A tech from CHOMP comes once a week to do blood draws, the in-house physician read my file before she saw me on her "rounds" She was observant, sensitive, listened , was compassionate, and did a good job coordinating my care. Some of the other highlights? The OT and PT staffs are superior. The food is incredible, and there is a set "comfort food" menu available for every meal service if the options on offer aren't appealing. I know I am forgetting something, but whatever it is most likely positive.

The staff at Canterbury Woods go out of their way to provide compassionate care that helps…read moreresidents and patients maintain their dignity and personal values. The Skilled Nursing Facility staff manage daily challenges with grace, skill, personalized attention, and good humor. The Assisted Living Facility staff cater to a residents with a wide range of needs and abilities, providing the most reliable and consistent care of any ALF I have seen. The Independent Living Facility provides delicious meals, supportive living on a personalized scale, and options for meaningful and engaging social activities. All of this takes place in a clean, serene, and beautiful environment. This multi-level care community is a truly special place, by far the best in the County in my opinion. Thank you to each and every staff who make this place so fantastic.

Great pay, benefits and the management, owner and our nurses plus our team is an awesome team…read morethat's for sure. Pay rate and very professional team.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

From afar I admired the architecture of the this building, wondered if the interior would match its…read moreexterior grandeur. Yes it has. Bonus, efficient, kind and caring staff. Friendly and considerate neighbors. I am enjoying my stay and I hope to be here for many years to come.

Staff and residents were nice. Went over to the facility to ride their elevators, front desk clerk…read morewas nice and let me ride their elevators. One of the staff even showed me around! The facility looked nice and there was a very good vibe. I made YouTube videos about their elevators, set to release around 2 weeks from now. My YouTube handle is @TripleByteTech

With Personal experience, I can say with certainty that this facility is sorely lacking. The staff…read moreis friendly but overworked. Some residents get excellent care while others are all but ignored. The administration is inexperienced and lacks management skills. The food is awful with some of the worst tasting and poorly prepared food I've ever tasted. No attention is paid to balanced meals or special needs diets. Laundry service is an absolute joke. If someone can be found to wash clothes or bedding, it may take 24 hours or more to have it returned. The longer it takes to be returned the more likely it will be lost. Clothing will quickly deteriorate because no attention is paid to separating colored from whites and high heat is used to dry everything. On the bright side, the campus is beautiful, cleaning is skillfully handled, and there is an engaged activities director. Residents are friendly and easy to get to know.

The care that my cousin, Eric, has received from Del Monte Village has been absolutely wonderful…read more He is so happy there! The food is good, the atmosphere is relaxed and positive, and the staff is very helpful and kind. The old owners did their best but the new owners are so much better! Kay has helped me solve some difficult problems with his case that have come up recently. I appreciate the new owners and can see a huge difference in the care.

Very attractive, dining very good, medical services helpful. However , some services. Like repairs…read morehave deteriorated where you ask for repair of something and no one shows up.

My wife and I moved into Carmel Valley Manor ten years ago and it was the best decision we could…read morehave made. We were relatively young, 67 and 72, but we decided that it was important for us to find a place where we could live for the rest of our life in a secure and active community. We were impressed with the beauty of Carmel Valley, the sunny weather and close proximity to all of the attractions of the Monterey Peninsula. What became more apparent after our move in was the amazing sense of community and love of life that fills our lives here. The residents are active with a multitude of sports, games, special musical events, concerts, fascinating guest speakers, continuing education, painting, weaving, photography, plays, trips to local and bay area cultural events and many, many more. We are never bored and have made many friends which we cherish. We realize, that as we get older everything is in place for us to stay active and independent and when we need assistance it is always available. Equally important, our children are happy that they don't have to worry about us, can visit and stay in the on site guest units and will never be burdened with the trauma of trying to find a place for us in the event of stroke, or other major disabling illness, We like the fact that all facilities, independent, assisted care and the Skilled Nursing Facilities are all co-located allowing spouses who may be recuperating from treatment to take meals and visit together without worrying about transportation to an off site facility. I guess to sum it up. They seem to have thought about everything. Even the staff is like family, providing loving and attentive service every day. For us it's a great value and source of peace for our future. We are thankful every day that we decided to live here in a complete "Life Care Community" where our every need is provided for in all situations that may arise.

Such a beautiful place & very welcoming. Had a great experience with Gina Di Maria she was a huge…read morehelp. I highly recommend her expertise with this facility. Thank u for ever thing

A wonderful and caring home for Mom! Mom joined Cottages…read moreof Carmel almost a year ago. I would highly recommend this wonderful place that treats you like family and is fully interested and really listens to you. Mom has been in four of the other highest rated facilities locally and this is the best and safest for her. Plus she loves the food - I could eat here daily. The dedicated friendly and respectful nurses, management and staff makes a whole difference. The grounds are pretty and taken care of. Everywhere smells good and is clean. Repairs are taken care of when needed. The only other thing I can say is I wish I found this place earlier. Feeling lucky!

Julie and her team at Halo Specialized Home Care are the top of the line in home health care. They…read morecared for my father for over 2 years. When I first started working with them, they were providing about 40 hours a week of companion type care for my dad and then transitioned into 24 hour a day care for the last few months. I know that Julie must be a good manager because every caregiver she sent to our home was amazing. And I know it takes a good person at the top to have so many good employees. Julie was constantly involved and checking in as well. She made me feel like I was her only client when I know that is the furthest from the truth. In addition to providing so much caregiver support, Julie was also a wealth of knowledge and connections, constantly making insightful suggestions. She was someone to call when my dad had to go to the hospital, and she was instrumental in connecting me with other resources as needs arose. I don't know how I would have gotten through the last 2 years without the team at Halo - they were one bright spot in a really difficult time. I wholeheartedly recommend Halo to anyone in need of reliable, compassionate, and the highest quality home health services.

I have nothing but wonderful things to say about Julie and the entire staff of caretakers at Halo…read more It was such a comfort to know that my dad was well taken care and that Julie was always available for any questions or concerns. Julie is one of the most compassionate and dedicated people I have ever met and she truly puts her heart and soul into her patients. I love that it is a locally owned small business and I highly, highly recommend Halo Specialized Home Care!