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    Ixtapa Construction

    5.0 (15 reviews)
    Closed 8:00 am - 4:30 pm

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    Kitchen before remodel

    The inside of my house was in desperate need of a complete makeover so I did some searching and met with a few contractors. The first contractors I met didn't give me much confidence in their work so I was glad when I found Ixtapa Construction! After meeting with Jay (the owner) and his business partner Alex, I found both to be very professional, experienced, knowledgeable and personable. I was impressed with the samples of their work and their suggestions. Also, Jay has high standards for customer satisfaction (even after job completion) and that was important to me. And, although their bid wasn't the lowest, I was willing to pay a little extra for the level of work they do. After hiring Ixtapa Construction, Jay and his team started with the master bathroom remodel followed by the kitchen remodel, flooring, baseboards, walls, doors and ceiling work. All work was done expeditiously but with attention to quality and detail. Also, I want to mention that Alex was very helpful and attentive to all my questions and all aspects of the project! I will be using Ixtapa Construction for any future jobs and I highly recommend them!!

    Great end result!

    Our downstairs bathroom started to get mold on the ceiling. To make a long story short, the upstairs bathroom shower pan was leaking. After the mold remediation team had finished and seemed to narrow down the problem to either a drain issue or shower pan issue for the upstairs bathroom, my wife and I contacted approximately 10 general contractors and shower installation companies using various sources (including Yelp, Google Reviews, word of mouth recommendations, internet searches, etc) to provide their recommendations/proposals for our shower and bathroom. During the processing of obtaining contractor quotes, we were not comfortable with most of the contractors for various reasons including high sales pitch tactics, lack of detailed explanation relating to waterproofing techniques that will be used during construction, extremely high prices, etc. We eventually narrowed down the list of contractors to two (including Ixtapa). However, after further comparison of both companies, we ended up choosing Ixtapa partially due to their quote being more inclusive of everything we wanted done (drywall repair, painting, among other items), their flexibility in recommendations that considered our budget, and most importantly, Ixtapa's clear explanation of their waterproofing techniques in which the utmost care would be taken during their multilayered waterproofing method to minimize any chances of the new tile shower leaking in the future. Other companies were vague in mentioning only "hot mopping" as an explanation. We just felt Ixtapa was the "complete package" when considering fair price, knowledge, customer reviews showing high quality craftsmanship, communication, etc. Alex was a very good communicator and listener when we shared our concerns/ideas. Alex was excellent at balancing our concerns/ideas with his expert advice/recommendations (this skill set Ixtapa apart from the rest of the other construction companies we talked to). Jay, Alex's business partner, is the construction "guru". Jay is very personable and has high expectations of quality that meet not only his high expectations, but also the customer's. Although Ixtapa has some workers in addition to Jay, Jay does the detailed design, measurements, and most of the detailed construction. I liked how Alex made clear what materials Ixtapa provides (rough materials, etc) and explains in detail what materials the customer provides (tile, fixtures, etc). Alex even provided us a shopping list of items to purchase, quantities of each item, etc. This made it easier for us. When it came to choosing a new vanity, Alex recommended a few places for us to look at vanity options. We settled on a place and we were able to purchase the vanity with Ixtapa's contractor's discount to save some money. When I was stressed about some issues with vanity options while my wife was out of town on business, Alex took time out of his busy schedule to meet me at the store to help me through my struggles. With the assistance of my wife by phone, and Alex's help, we were able to make a decision that worked out very well (thank you Alex!). Ixtapa showed flexibility when we requested changes to the scope of work related to the niche, additional recessed lights, installing the additional exhaust fans in our other bathrooms, among some other changes. Ixtapa was able to provide a custom glass shower per our requested specifications of "partially obscured" (middle 50% obscured, the top 25% and bottom 25% clear glass). Jay and his crew did excellent work. As other reviewers have stated, Jay is a master craftsman. Jay and his Ixtapa crew handled everything from the demo, plumbing (installation of new shower drain with weep holes, etc), electrical (exhaust fan, led lights, gfci, etc), shower framing, multilayered waterproofing of shower, tile installation/grouting (shower, bathroom floor), installation of vanity & recessed medicine cabinet/mirror, installation of fixtures, drywall/trim/texture/paint, etc. The only items/services subcontracted out by Ixtapa to different companies were the "hot mopping" of shower pan and the manufacturing/installation of the custom glass shower door. A couple of small/minor issues after completion of the bathroom project were taken care of by Ixtapa. The end result is fabulous! We very much look forward to working with Ixtapa in the future with another project or potentially more than one project. Thank you Alex and Jay!!!

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    Review Highlights - Ixtapa Construction

    Jay is very personable and has high expectations of quality that meet not only his high expectations, but also the customer's.

    Mentioned in 11 reviews

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    On a Friday evening, I noticed muddy water pooling near my toilet, which suggested a pipe issue. I…read morecontacted my usual plumber, but when he didn't arrive the next morning, I began looking for another company since we had to shut off the water to prevent further flooding. Carlos came out to assess the situation and explained that his team could start the next morning at 8 AM. He said they would begin with leak detection to locate the source, then proceed with the repair. The work involved cutting through my granite flooring and into the slab. Before moving forward, I asked if he was licensed and if he could work with my home warranty company and follow their procedures. He confirmed both. Because the work took place on a Sunday, I wasn't able to obtain pre-approval from the warranty company, which led to some complications. I paid by personal check and received a handwritten receipt under the name "SoCal Plumbing." When I submitted it, the warranty company indicated that the license associated with that name was expired and not tied to a plumbing business. I followed up with Carlos, and he provided a different license under the name "G Del Plumbing and Rooter," which was valid. Initially, he and his team were helpful in trying to provide the necessary documentation, although the process took time due to back-and-forth with the warranty company. The warranty company eventually agreed to partially reimburse the cost but required a final invoice showing both the diagnosis and proof of payment. The invoices I received continued to show a balance due, and as the 30-day submission deadline approached, I attempted to follow up multiple times by phone and text but did not receive a response. As a result, I may not be able to complete my claim and get partially reimbursed for this emergency. On the day of the repair, I also asked about installing a water pressure valve and was told there would be a follow-up, but I did not hear back. Overall, the repair work was completed, the toilet was reinstalled as promised, and the team was punctual. I was quoted a range for the price and of course the actual amount was the highest price in that range. However, communication and documentation could have been more consistent, especially given the warranty requirements. My advice is to not pay in full if there are outstanding items that they need to do.

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    Excellent work on our kitchen plumbing. Rene went above and beyond what we asked…read more He was friendly and efficient. Even my dog liked him

    When I first called, the person I spoke to immediately checked if she had availability. She spoke…read moreto one of their plumbers to see, then gave me the number of that plumber and said I could call to coordinate and explain the issue better. I called and spoke to Matthew. He was super kind, courteous, and empathetic. I told him about how the previous plumber came in with a special wand tool, told us we had major gas leaks, that we needed to take care of it immediately, and quoted us $17,000 for it ($15,000 with "discount"). He also said "I normally have to report you to the gas company so they can come shut it down, but I'm not going to. You just have to make sure to take care of it right away." I knew that sounded insane, so that's why I looked for a second opinion, while also doing due diligence in case there was an actual leak. Matthew was apologetic, saying that's unfortunate. He asked straight up if it was Prodigy Plumbing, which it was! He said he doesn't like to bad mouth other companies, but that he's heard of similar situations from other people. He said he wanted to help me out, and would be there in 30. He was super warm. I asked if he didn't mind wearing the boot covers, that I had some in the home, and he pulled them out of his pocket because he was already prepared. He took his time to thoroughly explain what the process looked like. He also said they would do the leak test for free because he wanted to make the bad situation better and knew I needed help. We discovered that one of the shutoff valves was behind the stacked washer dryer, and the only way to access it was to pull them out. He said he'd likely need another guy to help with that, but they could come the following day. We booked. Matthew was joined by Richard and Robert, who were also excellent. Together they got everything done in a short time. Full leak test revealed NO LEAKS! I asked Matthew what the charge would be and he reiterated it was no charge, he just wanted to make sure I got this taken care of. I insisted but he stuck by his original offer. Needless to say, I have found my new plumbers. The absolute best experience I have had with a plumber thus far. Oh and as a bonus, after they cleaned everything up, Matthew took me to the main gas meter and pointed out a few issues. The earthquake shutoff valve wasn't properly mounted, and the pipes on the city side were hand tight. He told me exactly what I needed to do and who I needed to call for that, and gave me a rough estimate on price. Could not be happier with Beach Plumbing, they are the real deal.

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    I called Primo Plumbing a few days ago and was able to quickly schedule a sewer line inspection…read more They even provided a quote over the phone, which was very helpful. Steven arrived right on time and went above and beyond in helping me locate all the plumbing pipes throughout my soon to be renovated home. I now have a clear idea of all the pipes throught my homw. He was extremely knowledgeable and took the time to clearly explain the pipe layout, which I really appreciated. During the inspection, he discovered a severely broken pipe that would have gone unnoticed without the camera inspection. Fixing this now will save me from major issues down the line, especially with construction already underway. Steven provided a repair quote that was very reasonable considering my current renovation costs. Overall, I had a great experience and truly value his professionalism and expertise. I highly recommend Primo Plumbing to friends and family, and I will definitely be requesting Steven again for future work. Thank you!

    Yesterday, while taking a shower, the water did not drain and I figured it would eventually...it…read moredid not. To make matters worse, the toilet got stopped up almost immediately. My heart dropped at this point because I had no one to call and refused to call those many flyers that get dropped off once a week in the mailbox. I called a neighbor who recommend Primo Plumbing immediately and I will be forever grateful he did. I spoke to Jordan who calmly listened and more or less held my hand through the phone as I explained what my issues were. It did not help that I was in excruciating pain as I just had surgery a few days prior. He understood I made this phone call with a sense of trepidation and that I felt at their mercy (it was late afternoon). He calmed my apprehension, told me about the family business, his father, and his own work ethic and what he could do to help. I felt so much better! Fast forward the next day, Steven showed up with the most friendliest of personalities and I wholeheartedly put my trust in his hands. He worked tirelessly(I could hear him grunting), kept me informed every step of the way, showed me what he had found (see below), respected my home, promised AND delivered he'd have me up and running soon. Calling Primo Plumbing has been one of the best decisions ever and will recommend them each chance I get and will soon use them on another project! There are definitely still some GREAT family owned businesses we can trust out there! *Great Customer Service *Genuine People *Full Transparency *Full Explanations *Professional and Kind

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