Gary and his crew were phenomenal! I was traveling through Lubbock, from Las Vegas to Austin. We…read morehad been on the road for 3 days already and about to start our 4th and final day of driving. I needed some help with an automatic window motor issue that I had experienced before. Gary got me in the queue super fast so that I could get back on the road. He is a genuinely friendly human. And he gave me way more than just a fair price since the work wasn't quite as involved as we had originally anticipated. Since I am moving and don't have a job lined up yet, every penny really counts and Gary helped me out more than he could ever know. Can I also just mention this is the cleanest auto shop I've ever been in? The bathroom was remarkably clean and tidy. And his hospitality was on point. A cute and private little waiting room with comfy seats, coffee, Wi-Fi, TV, magazines, and lots of interesting auto collector stuff to look at. This was a very enjoyable experience!

I always get the best service here and feel like they are very honest when it comes to working on…read moreyour vehicles. Been coming here for many, many, years, probably when they first opened.

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.

Quick great service at a decent cost. Would use them again 9/10. Fixed my car in less than a day.read more

Very honest people. In town for the weekend . Error code said #2 cylinder misfiring. Computer…read moresuggested Replacing ignition coil and spark plug. Technician some more analysis and said spark plug and ignition coil are fine. Your valve in cylinder 2 is bad. Need to replace engine. Said can't hurt engine anymore so I drove it home and we are in process of replacing engine. Jim Phillips could have run up the bill replacing the spark clog and ignition coil but they did not. Only charged me for the diagnosis. They were highly recommended to me. Glad I came here . Highly recommend them.

Half shaft needed to be replaced due to grease leaking out of boot. Took a couple days to get it…read moreworked on and then was told nothing was wrong with it, they replaced the side that wasn't leaking. They didn't tighten nuts so stabilizer link was destroyed, needed to be replaced a couple days later. Luckily I had dealership replace bad half shaft under warranty. There was no communication and service was erratic at best, just kept asking me to make sure I gave a great review. Due to all the time and issues my wife ended up having to rent a car for her planned trip.

Great service and very quick response time! Lee explained what was going on with my vehicle and…read moreexplained my options well. Definitely would recommend him!

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

Our car broke down in Lamesa and no one there could fix it so we had it towed to Lubbock and…read morecontacted Trejo. They showed up on time did exactly what they said they were gonna do and at the price they quoted. I cannot recommend these folks enough!

I wrote a good review of this place. The next time I went they had 'adjusted' my price upward about…read more$30. I had since found better places to have my work done.

These guys are the only ones I trust with our vehicles. Professional and respectful,…read morerecommendations are accurate and factual. Birdsong Automotive is literally the best shop in all of Texas!

I do NOT recommend this business. My wife and I took our 2013 Jeep Wrangler to them for repairs for…read moretwo years. They were unable to find the issue, but often had other repairs (other than the ones we went in for) to do. In the end, I had to replace my entire engine, cadilidic converters, and all the hoses associated because they did not do basic engine care (secure the air filter cap, thus my engine sucked up dirt for two years). When confronted with the issue, they denied any responsiblity and were not helpful. They are incompentent at best and most likely negligent from our experiences. There were several other smaller issues we had with them too but I want to keep this short. -DMH

Finally someone with a real plugin computer that works! We definitely will call them for the next…read morerepair! Ryan is great at his job. They are a caring family business who are courteous, kind and honest. The cost was very reasonable and much less expensive than taking your vehicle to a shop.