I was in need of a new helmet. I came here on a referral from the local Honda dealer. Pete helped me from the get-go. I was unable to find the type of helmet that fit my head. Pete sent me a local cycle shop, where I was able to get what I wanted in the form of a well fitted helmet. I returned to J & M to have some electronics installed. I wanted things to be kept simple and he was more than willing to help. Great customer service and fair prices. I'll be a loyal customer from now on. read more

Sent back my shipment on 7/1/24, for refund and not one person has gotten back to me, or even tried to make this right. Can never get anyone on phone or email. I will be contacting my lawyer and the better business. Horrible Horrible people to do business with. read more

I bought JM Rokker 200w 2 channel amp and speaker combo for my 2018 roadglide. After installing and then uninstalling to take my head unit and amp in to have the stage 5 setup done, this thing drowns out my buddies six speaker fosgate system. Couldn't be happier with the customer service and entire team in Tucson. read more

J & M Corporation - Super clean grill covers and well made. - Motorcycle Gear Near Me - Tucson, Arizona

I own three complete J-M systems for my bikes for myself and my 2 sons, all baggers . Unfortunately , I had a problem and need just a wire harness for one of my units. After speaking W/ Jim I believe it was.. I was informed that the wire harness alone would cost me $282.00 ! I advised him that I can purchase a new upgraded J-M200 model complete amp kit assemb w/ harness. from Power sports super store on line for $ 231.50 ! He told me that "He does not compete w/ his competition" and it would be $ 390.00 for the same 200 model from him @ J-M. He also stated that " maybe I should just "buy it from Power sports super store " ! I have spent almost $1750.00 . not including installation on the 3 current units I have w/ J-M . If you really like to feel un-important and would like to be told to go buy somewhere else . This is the place for you ! I cant believe they treat any customers like this ....I am now proud owner of a new Kenwood system ! Thanks for putting a good customer in the good hands of Kenwood !!! I guess this is why your yelp rating is what it is !! lol read more

I don't know what happen with this company, but it has really gone downhill. I recently called them to make sure that all the products a customer wanted for his Harley Street Glide would fit and work together. After the call I felt like everything should be good to go. The first issue we had was with the upgraded Harley (Hartman Kardon) radio. Bluetooth was added to the unit and in J&M ad it states "The ONLY exception is to track forward on the music source using a Bluetooth linked phone, you simply press the right-hand arrow on the face of the radio, instead of the right side handlebar control". We could never get this function to work, so we called their tech service department. It was evident that they weren't up to speed on this product and to told us that it would not work on all streaming platforms. So we went back and tried every available platform we had to see if we could get it to work and nothing did. After some research I found out that Iron Cross is the company that is upgrading these units for J&M. I called them and the told me that the track forward button option is no longer available on the units. I called J&M and told them what I have learned at that they need to change the information on their web site. To this day it has not changed. The next issue was when we were installing their Amp to the bike. The wiring harnesses we received with the unit did not match the schematic that came with the installation instructions. We again called tech service and again they didn't know the product. They told me to e-mail pictures of the issue, which I did. We eventually did receive an email back from them telling us to call tech service??? While we were waiting for them to contact us we did get information from another manufacturer to wire up the unit. As I said, I called them at the beginning of this to make sure everything would fit. The rear speakers we purchased for the bike did not fit and we had to return them and we had to pay for the shipping. Finally it was time to send back the original radio unit for a return of a $400.00 core charge. On their web site it states "There will be a $400.00 core charge added to the total price at the time of purchase, and this core charge will be refunded when the trade-in radio is received, with all transportation charges prepaid to J&M Corporation, 1415 S. Cherry Ave., Tucson AZ 85713". We did get a refund, but it was for only $190.00 and yes we had to pay to ship the unit to them. This was a very disappointing endeavor with J&M and we will not do business with them again. read more

I purchased Rokker speakers and a 200 watt amp from J&M audio. I drove to Tucson for them to adjust the amp for the best sound!! I talked to Pete and Jim about what I wanted and Jim did he magic!! The sound is sooo loud and clear that I don't have to turn the stereo full blast anymore!!! What great people!! My next purchase will be Bluetooth speakers for my full face helmet!!!! Thank you all!!! read more

I have a Schubert helmet, and headset installation on those is difficult. Since I was doing some traveling, I made arrangements and dropped my helmet off on Thursday and picked it up on Monday. Pete was great to talk with and very knowledgeable. My helmet was ready as promised,, the installation was nice and clean, and a quick test when I got home sounded great! I've used J&M products since I bought my first Wing in 86, but this is my first direct contact with them. Talk to Pete, he'll take care of you! read more

J&M makes add-on audio accessories for cruisers, specializing in Harley and few Japanese attempts at big bikes (Honda Gold Wing, for example), as well as that little German company. J&M focuses on two facets: - communications - stereo upgrades on the comm side, they make a wide variety of upgrades for headsets, customized helmets, bluetooth and wired setups, etc. These are very well put together, albeit a bit pricey. on the stereo side, they sell speaker upgrades, amp upgrades, and even stereo upgrades. I replaced my stock Ultra speakers with J&M, and the sound improved 10000%! I blew on of them on a Rocky Mountain trip (still not sure how that happened), and after pulling it and mailing it in, got a new set as replacement (they don't like replacing individual speakers, as they feel it screws up the quality....wow!). They ALSO sell shorty antennas for about 1/2 of what anyone else sells 'em for...kudos to J&M for that! read more

Don't do business with these ass holes!!!!!! I had them install speakers on my 2020 cvo Street glide Sturgis rally, Had several issues with the way they installed it, half ass job. Speakers are not as loud as my original Harley speakers. I Called them try to resolve issue. they Would not let me talk to the owner. Jim said he is too busy.i need to email him so I did 2 weeks later still haven't received anything. So i Facebook them Trying to get a response from the owner, 3 days later they instant message me and said the systems good and then block me. Below is a copy of the emails I sent them. What a great company Still trying to get a response. Don't know what email work so i email all the ones on your website.  Cana like my speaker system that I bought from you guys hmmm.  Please refund me let me return the system I rather go back to harleys boom system it sounds better. Thanks Larry Still trying to get a response. Don't know what email work so i email all the ones on your website.  Cana like my speaker system that I bought from you guys hmmm.  Please refund me let me return the system I rather go back to harleys boom system it sounds better. Thanks Larry read more

I ordered a helmet that they advertised in an ad for a discounted price and never received it. I called and talked to Peter( rep) who said the order was canceled because the ad was wrong. When I bought up they had accepted the money he said that was a mistake and canceled the order. Very rude and deceptive practices. Avoid this retailer read more

I have the rokker system for a 2014 Harley Ultra Classic. I purchased from J&M because of the demo i received at the DC Bike show. I recently upgraded my 630W amp and 4 speaker rokker system to the 800W amp. I have had a few bumps on the way with my rokker system. But the technical staff has provided me telephonic support and worked to iron out the issues. Overall, I am very satisfied with my purchase. I know that there is always something that may perform better. I think I have found one of the top contenders in the amp/speaker market. I would recommend this system. read more

I currently do and have been receiving emails from theses folks thanking me for registering a product. I get one to three a week. The only problem is that I have not purchased anything. When reviewing the situation with their techies they say they have no idea why. If I was CEO I think I'd get me a new group of techies. Such incompetence does not put much faith in whether or not they are going to support their products and how well???? read more

J&M suggested direct cycle parts to install my stereo system on my ultra as one of their trained and authorized installers. After directcycleparts damaged my stereo on my ultra direct cycle parts offered no assistance nor would they help in any way to deal with the problem. I felt that they were not standing behind their product nor the people they had installing them. read more

Over the last few years I have bought a total of three amplifier & speaker combinations for three different Harley's that I have owned. Anytime you have a question their technical support team is glad to help you. One time when I was having a problem with a system I had purchased over a year before, they gave me a free upgrade. Instead of repairing my 500 W amplifier they switched it out with a 630w amplifier. Then the Harley Davison antenna that I had purchased from Harley was not giving their system the justice it deserved. They switched out the Harley antenna with a J & M antenna which made my system perform perfect, all at no charge to make up for the aggravation I had went through. I will continue to give them my business and refer others over to them when they complement my existing system. I just wanted to say rock on to the J&M staff and thank you for being there when I have needed you. read more

I got a few items for my R1200RT new bike see letter I just send them with no reply "I have complain since 6/14 that the system doesn't work as described in your web site. My complain that iPhone don't work properly with this system. (background noise taking over when riding) AS you suggested I did all this, 1. I have tried other phones they seam to work well. 2. I tried other iPhone and they all failed. You stooped communication and failed to answer my emails since 6/18/2014 This is my last try to solve this problem. 1. Find the problem and solve it. (I am willing to bring my bike to you to work a solution) 2. take back all items sold to me: Order #297930 #298196 #298500 Please advise asap" I have J&M equipment since 2002 I was very satisfied but now when I need service I got non. The service / support is non existing since only one person the owner is in charge of all. read more

Bought a set of their 7.25 front fairing speakers in May of '19. Had one blow out a year later. Sent the speaker in for a warranty claim and was denied because the radio they were hooked up to supposedly didn't meet the standards of the owner of the company John. His claim was that I abused the speakers and was not entitled to a replacement. Wouldn't offer any advice for a replacement nor would he even discuss any incentive towards a new set of speakers. All I will say is buyer beware with this outfit. read more

I have had JM ROKKER audio on my 2015 Harley Road Glide since April 2017 and have yet to have an issue. Just recently I decided to add two more speakers to my already four speaker set-up. I did a little research and spoke with one of the technicians who recommended sending my radio in for their flash and switch out the green band wires for no green band wires. Fast forward to receiving my radio and installing everything........ As I am installing the lower fairing speakers and amp wires I notice that my rear tour pak speakers do not have anywhere to plug into. I attempted to contact JM but it was after hours so I used the technical support email address and explained my issue. Within an hour or so I received a response addressing the issue. (Note this was all over the weekend). John immediately rectified my issue by sending out a new wiring harness. Upon receiving the new harness I still had trouble hooking everything up. Again I used the technical support email and received a response saying someone will contact me first thing the next business day. I received that phone call and was walked through with my setup and have been blasting my 6 speaker set-up since. I was very pleased with the customer service and how professional the team was while handling my problem. Not having the right stuff the first time was definitely a bummer; however, mistakes/miscommunication are inevitable and things happen. Special recognition to John and the gentlemen who walked me through the wiring (I apologize for not remembering his name). Will continue to do business with JM ROKKER and recommend them to whoever wants the best for their scoot. THANK YOU!!!!!! read more

Great service, excellent installation, and fast turnaround! I sent in my Nolan flip up helmet for the factory installation of the wireless Bluetooth BT-03 system with the larger speakers, and had them add the 3.5mm pigtail jack for my custom earbuds (used on longer rides). After a very quick turnaround time, I was able to very easily connect the helmet to my new 2018 Gold Wing DCT Tour using the motorcycle's on-board Bluetooth system. Wow, the stereo speakers sounding great, and making cell phone calls on the bike was simple. I highly recommend J and M Audio for anyone looking for quality products that are designed well, and are backed by great service. Jeff Myer. read more

Read all the previous reviews and it seems to me all customers needing good customer service needs to speak with Pete. We were on an extended vacation this summer when my husband's head set static could not be eliminated. Since we were 7 hours from Tucson, we drove down to purchase new helmets and new bluetooth communication systems. Explained to Pete what we had (a J&M product) what we wanted and why. Pete checked our bike, our current system and found the problem. We did not have the intercom system on the Goldwing set properly and the cords we had were fine. I needed a new helmet, but J&M did not have color/size for me, but Pete found my helmet in town, installed the new headset and sent us on our way. J&M is fortunate to have Pete who does everything in his power to satisfy their customers. I have been a J&M customer since 2010 and will keep being a customer. I have called the company from the road with problems and the technician spent time solving our problem over the phone and off we went for many more happy miles. read more

I'll post the facts objectively and you can decide if you'd want to do business here, as I may be off base. I ordered a wired helmet. Product arrived fast but was wrong size and not what I ordered. I called them to have them ship correct size. Problem was that I had trip planned and needed in 3 days. They said they could get me a Saturday delivery which met my needs but without any mention of added cost for expedited shipment, which I assumed was being offered to remedy their mistake. New correct order arrived with added charge of $70+ for air shipment. In meantime, I returned the incorrect order at a cost of $20+. I have now gotten back to them seeking refund of the $70+ and $20+ and have an e-mail response from the company owner/president "Air shipping charges are ALWAYS at the customer's expense....you know that...and it is explained in detail on the J&M website." Those are the objective facts. Enter at your own risk. No refund of either charge. read more

The guys at J & M are fantastic. I purchased a new Scorpion Helmet and after my first ride I found it too tight on my face. I called and they said "Bring it in." The offered me a new, larger size helmet or smaller pads for the one I bought. I opted for the pads and the helmet now fits perfectly. Great job, guys!! read more

I would give them zero if I could. Bought my SG new in 2014 and installed a Rokker 500w amp. Bought upgraded HD Boom speakers because J&M didn't have theirs out yet. In six months the amp quit all together. So when I was in Sturgis they replaced it and and put their speakers in. Damaged my faring and I didn't notice till I got home. They put the longer screws on the bottom while installing faring and bulged and cracked my paint. The amp starting rubbing and making noises 3 months later and when I called they say it won't hurt anything. One would think a fan rubbing all the time would eventually wreck something and should one really have to listen to that sound after spending all that money on their equipment. Do yourself a favour and go buy a expensive set of moulded ear buds and rock out. Garbage product and service. Three of us bought J&M amps and all three have quit and been removed. Don't waste your money read more

I have been guilty many times of not writing reviews after I received extraordinary service. I have recently attempted to remedy my past practice, which brings me to describe great service I received. Somehow I screwed up the J&M 787 Headset installed inside my Arai helmet. Of course the mishap occurred on a Thursday afternoon prior to an important scheduled motorcycle trip the following Tuesday. Without first contacting J&M, on Thursday evening after business hours I overnighted, via UPS, the helmet to J&M headquarters in Tucson Arizona. I then sent John, the company President an email that described my predicament and asked him if he would repair the helmet and get it back to me no later than Monday afternoon. The next morning (Friday) I received his response. He told me to contact Pete at the Tucson facility. I waited until I received confirmation (11 AM) from UPS that the helmet was actually delivered to J&M, before I telephoned Pete. He obviously expected my call and placed me on hold until he located the helmet. Approximately two hours later, Pete contacted me and said he overnighted the helmet to me, via express mail. The helmet arrived at my house at 11 AM Saturday morning and I just finished verification that the headset was repaired and is working properly. That is what I call exemplary service! Many thanks John and Pete!!! read more