Absolutely do not use this company. Hired JBlanton to do a flood control system several months ago, including paying a $6,500 deposit. Due to circumstances out of our control with the location of my sewer line, the job had to be cancelled. That's was in August and, as of mid October, not a cent of my $6,500 for the cancelled job has been returned. Every call I've made to them has been met with a run around and a promise to return calls which has never been honored. How do you ignore a client for two months? At this point, I'm pretty sure I've been robbed. Avoid these thieves. read more

I needed to get my outdoor faucet fixed after my contractor broke it. They had good reviews so I scheduled a consultation for $49 and if I used their services it would go towards the work I opt for. They said that they were going to show up between the times 9 am-12 pm so I took the day off so wait for them but no one ever showed up. I called the dispatch/customer service team and she said that they have to reschedule. I wanted to cancel althogether because they didn't deliver what they promised and wanted my $49 back and they said it was non refundable. So unprofessional and unreliable. read more

We had a very poor experience with this company. They are very aggressive with sales, but incompetent with everything else. Technicians showed up multiple times without the correct tools or items scheduled to be installed. They incorrectly diagnosed an issue, and we are now out thousands of dollars. DO NOT USE J BLANTON PLUMBING!!! read more

The guys accomplished the job, a clogged drain, but there is some serious price gouging going on here. $546 for a clogged drain that took 20 minutes to snake. Entire visit was about 1 hour including chatting and billing. Wanted them to look at a 2nd bathtub drain mechanism and tried to sell us on snaking that drain also for another $340. I might expect to see these rates nights or weekends, but this was a weekday at 9am, normal business hours. My parents found this company without shopping around, please do your homework and ask before you select someone. In my past experience I've paid around $100-150 all up to snake a drain, at most $250 to snake an extra long run of 80' out to the street. read more

I called the company after seeing on their website that they serviced gas fireplaces. The person said, let me see when we have an appointment, then asked me what the problem was. So I told him what my concern was with my fireplace. He proceeded telling me, after all this, that they do not do gas fireplace maintenance. Wow! This is the company whom I will not call for any type of service! I take my business elsewhere. read more

If you're thinking about using J Blanton for anything, stop now and find a different plumber. Last year, about a month into lock down, we hired them to install new toilets and faucets. Since we were on lock down and knew the plumbers were busy, we bought the fixtures ourselves so they wouldn't have to, even carried the toilets up three flights of stairs ourselves. The toilets we bought were the ones the plumber they sent, Lou Agosto, recommended for us. Lou brought an apprentice. Lou also talked my ear off about how much experience he had. First problem, Lou is installing the faucet in our kitchen and lets the excess water drain under our cabinets which we discovered when our neighbors called us to tell us they had water running into their unit. We had to pay to fix that. Second problem, the apprentice-supposedly-installed our primary bathroom faucet incorrectly and we had no water pressure in it. They also couldn't install the stopper and didn't provide an explanation as to why nor did they provide a solution. Third problem, and by far the biggest, the wax seal under the toilet in the guest bathroom was installed incorrectly, supposedly again by the apprentice. Lou had also talked my ear off about the importance of knowing how to install a wax seal. Again, it leaked into our neighbor's unit and again we paid for the damage. J Blanton charged us to come out and fix it because they didn't buy the toilets, we did! Remember when I said we bought they toilets THEY RECOMMENDED to do them the favor of having to pick them up and haul them up to our fourth floor unit. Well, truly, that good deed did not go unpunished. It has also been more than 30 days since the installation and since we didn't call them before we our toilet water was raining down into our neighbors unit (because how else would we know?) they wouldn't repair it for free. Finally, I'm getting around to this now, over a year later because we're selling this place and the inspection report just came back that our toilets are loose and need to be re-sealed. Abysmal customer service. Abysmal plumbing service. Abysmal plumber. Best of luck to you, J Blanton, at finding what you're good at. It ain't this. read more

I had a huge problem with sewage back up last July 2022. The young man who came out on a Sunday really worked with the equipment he had and fixed my problem. I now have J. Blanton come out every year to do a sewer cleaning. This year they had sent me a 50% off postcard and they honored it, (June 2023) which made a big difference to me (in this economy). They are trustworthy , reliable and compassionate . Joey came out this morning and he showed me the roots he pulled out of my pipes . He was prompt, super professional , knows his trade and was honest . What more do u need in a plumbing company ? I highly recommend ! J Blanton is also local and family owned - 2 more reasons to call them :-) read more

My tenants shower wasn't draining, so they called J Blanton to come to in to inspect and do the work. Before they would arrive, I needed to pay a $49 dollar fee which would be credited to the final invoice. The next day they arrived at around 930pm CT and I was oversees. In the morning I noticed a few missed calls. When I reached out to the tenant, they said J Blanton wouldn't start the work without getting the payment from me first. Good thing, because when they sent over the invoice it was for $407 with a very obscure description of work " Band-aid- pA1A waste system rejuvenation" There were no notes or any other type of descriptions. When I asked the tenant what did they say they would do, she said they were going to snake the drain ( aka rod the drain ). I reached out to J blanton to confirm this was the case. The customer service rep on the line was very nice, however when I asked her to tell me what Band-aid- pA1A waste system rejuvenation meant, she said she wasn't sure and would have the technician call me ASAP. 3 more calls to their office, I finally got a call back from the technician 36 hours later ( I don't know how busy they were, so it's hard for me to gauge capacity, however that seemed like a very long time). When I spoke to Dave the technician, I asked him what needed to be done and he said rodding of the drain. I then mentioned how $407 for a rodding is extremely expensive considering most drain rodding falls within $225-$300. I let him know I wasn't going to pay that amount and he then mentioned that there is a "$100 discount voucher" I can use from online or something. I thanked him for calling me back and hung up. To me, this felt like they were trying to take advantage of 3 girls that weren't familiar with pricing. It felt like they were trying to go as high as possible to see what would stick before offering this "$100 discount". The obscure description only adds to the confusion and I was really put off by this experience. We ended up going with Excel Plumbing and asked what a rodding for a drain would cost, they said $279, assuming it was a simple rodding. They did the work and charged me $279. J Blanton- I would recommend providing a more detailed description in the notes and avoid obscure word play. I would also recommend providing transparent pricing and keeping it within a fair range. I lost $49 dollars, which is a shame but not the end the end of the world. read more

I booked a plumber from J Blanton to come out today to deal with an emergency. The appointment was confirmed and I was given a five hour window. After asking all of my neighbors to be home to give access to their units and after waiting four hours for the plumber to arrive, I called to see what the status was. Only then was I told that the appointment was canceled by the dispatcher without notifying me. I was informed I am no longer in their service area despite them providing services to my unit previously. read more

Make sure you get several quotes before you select this company. They charged us more than $800 over the industry standard to replace a shower stem. And that was even after they came down $500 from their original quote. Don't fall for their family-owed, smarmy website content. They are gougers. read more

This company is King of over promising and under delivering on their promises while over charging. Our first two calls to them were amazing. I needed a gas line redone so our newstove would sit flush against the wall and they did a great job. On the same day they also cleared out our sewer line and gave us a 30 day warranty. 9 days later it clogged and they came out to say we needed a secondary clean out installed in the yard, the job quote was just under $8,000. We agreed and we're told Friday they would call Jule and pull permits on Saturday June 22, 2024 the job would be completed. The plumber came out started to dig the hole and realized Jule never came. Called them and they came out marked the yard and they continued to dig the hole. After the hole was completed said they'd be back Monday morning to complete the job and asked if they could leave the fence down to save them time for the backhoe. We agreed and set the appointment for Monday. Received a confirmation text for 8am-12pm. Monday 11am came and we received an appointment text that said they'd be in Tuesday.. My wife called and they said the confirmation text was for a call to set an appointment (complete BS). I called and they said someone would be there Monday by 6pm to complete the job. 6pm no show I called and they said someone was on site and they weren't. 6:30 someone showed up but they didn't have the tools to complete the job. They put on the fence and said I'd like to say Id be here tomorrow but that's up to dispatch. We get a text saying they'd be here Tuesday July 26th 2024 to complete the job. Understandable as we had storms on Monday. Now at 10am another text saying it's for Wednesday July 27th 2024 with no call just a text. Call to find out and no one can give me answer. My advise is to stay away from J Blanton plumbing. Sad part is they do have great techs. The dispatch team is full of empty promises! Update: They completed the job and 6 days later I had another back up. The cleared out the blockage and are now saying I need to spend more money to complete the repair to guarantee their work. Guess the 1 year warranty on the last repair was a sales tactic. Stay away if you value your wallet and don't want to deal with headaches. read more

shitty company. didn't follow thru on repairs that were paid for in full. no longer family owned and the new owner isn't a plumber just a money hungry person with no morals or ethics. read more

Oh yuk. They got the job done, a big job, replacing the drainage system under the basement floor, but it wasn't easy. The biggest problem is their office staff. They (she) were simply wildly inaccurate about when things would get done. Two days of work was missed "because of the riots" in Chicago. The work was performed in Evanston. There wasn't any problems within miles. The cost was three times that of a similar service would have cost by another company. The homeowner hired them because Blanton was the only service available and the homeowner had to get the job done immediately. They had one very good worker who seemed interested in getting the job done and done right. The rest appeared to be pick up laborers. read more

DO NOT USE J BLANTON PLUMBING. First time I used them, there was no issue. Second time I used them for a high-rise job, I kept calling and asked them if they got the paperwork in they said yes. Called the building, they said NO. this went on for a week or so and I could not get them into the building. So I decided to give them a second try. So I have them out to another property to give an estimate. We uncover another plumbing issue and and for a quote for both. $49 trip charge, and its over 2 weeks later and I still dont have both estimates. Thats 33% success rate. This is only good in baseball. I would just go somewhere else. read more

I spent two days waiting for someone to show up. The first day they said the technician was delayed at a job, so we rescheduled. The following day I spend 4 hrs waiting and nobody calls. I call and they say "oh that technician called in sick today." Extremely unprofessional and inconsiderate of others time. read more

Terrible, unethical, and dishonest business. Hired them to repair a leaky toilet. They inspected and gave me a quote and began work. 20 minutes later they called me to check out the toilet and said it was broken, with hairline cracks at the base of the toilet. There were no cracks prior to their working on it. Owner refused to replace the toilet or resolve the issue. Do not engage with this business. read more

Poor Plumbing service .. instead of a plumber to look at problem.. we got a salesman .. never look at the problem instead trying to sell us a $1200 faucet ... faucet was fixEd by customer wife and the pt caregiver ... DISGUSTeD read more

J. Blanton Plumbing - That was after the customers wife and caregiver fixed it .. Faucet running J Blanton plumbing man is useless - Plumbing Near Me - Northbrook, Illinois

stay away from this company used them once, did a crappy job as already the pipes they "allegedley" fixed are now leaking again. runnnnnnnnnnnnnnnnnnn. you've been warned. its not even been 3 months.....here's what u get.... now what j. blanton...see you in court, i dont even want you on my property to "fix" your f___ up's in my home. treat your own home(s) this way you money mongering losers and then j blanton wants to charge 8000.00 more dollars for the work that should have been done in the first place and then want to push j. blanton "insurance for their shotty work down your throat. j. blanton is a disaster. vultures, liars. j blanton needs to be stopped. j blanton, disaster specialists,is especially fond of taking advantage of the ederly, the widows, the single moms. j. blanton plumbing you are responsible to repair my new floors that have already been installed. due to j. blanton complete incompetence, false advertisement and fake reviews they give themselves, they have managed to completely ruin my home. j. blanton needs to be stopped and all should report them to the better business bureau, all state regulatory agencies including the attorney general's office for consumer abuse and other atrocities... calling all hands on deck to stop this ridiculous company - j. blanton from further abusive practices. j. blanton should pay, not us. report them, report them, report them. j. blanton must be stopped. read more

Extremely overpriced. They wanted $1,270 to remove the toilet and snake the drain to the street. I ended up renting a rodder from Home Depot and did it myself in a few hours - cost me under 70 bucks. Removing the toilet is only a couple bolts and snaking isn't that hard. read more

These guys might seem like they know what they're talking about, they did give good trouble shooting recommendations after all. However, they're not the smartest when it comes to customer service. One of the guys that came out (short, pudgy dude) went out of his way to bad mouth me behind my back to my wife. They should be taught to think twice before saying anything bad about a potential client. So instead, we'll be taking his recommendation and give the job to another company if we need it. It'll be much cheaper too, these guys are overpriced. read more

I love it. The consistent denial of responsibility and deflection of blame at every turn. You couldn't care less about Yelp, so why waste your time responding to messages? And then in your responses why don't own your mistakes? It's awesome that you guys have been in business 30 years. That's part of what users are here for. Some other things include seeing how a business interacts with their customers. Your response seems to be one of 2 things, either blame the customer or offer lazy excuse such as "we tried to look for you" type of answer. You represent the company you work for (especially one with your name on it) at all times. You can point the finger all you want at others. As a customer my expectation would be the same after reading your responses here, and that's exactly what you have delivered. read more

My water heater broke and I called Blanton, they came out and said I needed a new water heater. They wanted me to buy one from them and when I didn't (I had a home warranty) they unhooked my water line and left me without any water. read more

If I could leave ZERO STARS I would! We had a scheduled appointment between 8 AM -noon. I stayed home from work to meet with them. When we called we were told they would be here at 9:30 AM then we called again and were told 10:45 AM. I just called at 11:45 AM and was told that they were on their way. My husband called them and was told between 11 AM and 3 PM. I do not recommend them at all. Communication goes along way. I'm very disappointed because we had wanted very much to work with them. This is unacceptable. read more

Although SUPERRRR pricey (especially if you have to freeze the pipes to work), I do recommend them. To replace a valve, cartridge, faucet and rod a clog it was nearly 3k!!!! However, I do give 4 stars for the reason that they were able to get the job done quick and the guy working on it was easy to communicate with and great at explaining the job details. Also, the lady in charge of logistics was professional and also great at communicating. I would use them again. read more

Update: A few months after writing this review, J Blanton came through for us during an emergency burst pipe situation. Based on the way this was handled and the thorough communication (with photographs!) throughout the process, I am thinking that the issues I raised in my initial review have likely been addressed. Moreover I think Jane and the J Blanton team really shared my disappointment following the multiple no call / now show experiences that prompted me to write the review - they took the feedback seriously and as far as I can tell, addressed it with their team. Most importantly, and this has always been true for me: they really do quality work. Going forward I will continue to use J Blanton for plumbing concerns although I am a little hesitant about getting left hanging again. But I am cautiously optimistic. read more

They came out to fix a stopped kitchen sink. This had been worked on previously by a different plumber who didn't identify the issue. J Blanton identified the issue, fixed it with a guarantee. In addition, while doing this they damaged part of our condo through human error and they immediately worked to resolve the issue. The company is extremely professional and went above and beyond to accept responsibility and the level of service is without a doubt the best in the Chicagoland. I will not use any other plumber going forward. read more

Very disappointed with this service. On 12/23/22 Tank less water heater was leaking. Called Blanton Plumbing. Was told the charge would be $259 to come out to the property and determine weather the unit could be serviced or needed to be replaced Technician arrived and observed the leak. Told me it would be $7000.00 for a new unit on the next available business day. I asked the technician to take the unit apart to determined weather the unit could be repaired or needed to be replaced. The technician flat out refused to take unit apart. Said he had to call someone else to do that. Clearly he was unqualified to inspect the unit and give me the proper evaluation per what I was told on the phone. Called another company. Charged me $175 for service. Technician came out, Took the unit apart. Determined that the Heat exchanger was leaking and the unit needed replacement. Unit replaced. Cost $3400.00 on next available business day. So in addition to not performing the service requested, the prices they charged were way out of line. Called Blanton service manager to request a refund of my $259 but they refused. I could have sent them a picture for the $259 they charged me and got the same result. I would avoid this company at all costs. read more

I called to make an appointment for an afternoon visit and paid $49. I was asked to send photos, which I did. The day of, I got a call in the morning that a plumber was on the way! I explained that my appointment was in the afternoon. The plumber was rescheduled and came in the afternoon. When he arrived he asked to see the job but had not looked at the photos and did not have the parts. Best of all, he quoted over $1200 to replace two sink valves! He explained that the valves were very expensive. I thanked him for his quote, escorted him out, and walked over to Ace Hardware where I. bought the valves for $19 each. Two hours later, I had replaced the valves and saved more than $1150! I'm having a steak tonight and a nice wine! read more

It was a late Friday afternoon when my wife had informed me of the horror that took place in our basement (*spoiler alert: sewage backup*). Luckily for us, Jake from J Blanton Plumbing came to visit within a very short time and address the issue right away! read more

Awful! AVOID AT ALL AND ANY COST. They charged me over $400 to replace two basket sinks--15 minutes of work. Ethical plumbers charge $150/hr plus time and materials. This job should have been $200 max. REVOKE THEIR BUSINESS AND PLUMBING LICENSE IMMEDIATELY. Never use them! read more

Not unreliable and not trustworthy. They took 150 dollars from me as pre-payment for an emergency to come out and called an hour before hand saying they are not coming that they have other customers to attend to. But, they still have the payment I gave - terrible, terrible service. Very unreliable and very unprofessional. read more

I don't want to give a bad review but it is taking more than a month to fix a leak in my bathroom. They misdiagnosed the problem twice and the leak is still not fixed. Service cancels on me last minute several times and although I explained to them that only weekends work for appointments because we need to access the unit downstairs, but this information gets lost with their service people... I paid for the service which includes 6 months warranty but the problem is still not fixed after waiting on their service several times and trying to schedule an appointment. Very unpleasant experience Some updates: Today they showed up 4 hours late (said 9-12, showed up at 2) and told me that I have to pay more (equal amount as what I paid before) for a problem they misdiagnosed, and then did not make clear what the options were during the second appointment. I was on the phone with their boss and it was obvious that he tries to persuade you not to ask for a refund . The company is so poorly managed and very unprofessional for how much they charge you. P.S. Some of their plumbers are experienced but they may send you someone completely new for initial assessment (I am guessing in non-emergency situations), which was a disaster in my case in both initial assessment, scheduling for followup appointments and the cost I paid. Will never work with them again. read more

If you are looking for a plumber, stay clear of J Blanton. I had a plumber and his apprentice come out for a sewer rodding service - they emailed a quote, in addition to photos of the area that they took (this experience was bad, but it was only a quote so I didn't think much of the interaction). A few days later, I approved the quote and scheduled for them to come out to the property. That day came and nobody showed up. Hours after the time window they provided, I received a call saying they would not be able to come due to a plumbing emergency at another property. Very disrespectful of our time, but totally understandable; so we schedule for the next day. Next day comes and the same plumber and apprentice arrive to the property without the appropriate tools needed for the job, demanded payment (yes, demanded. they would not leave until the payment was processed in full), and when asked if we would be charged again when they returned to complete the project, they said "maybe". All the while, I am told that I needed to be sympathetic towards them because they "stayed up until 3am" and weren't expecting to come into work that day... Excuse me? What?? I gave a call to the office line later that same day and was later connected to the general manager. He apologized for the issues and wanted to send a new plumber to take on the project. However, I asked why payment was demanded when service was not provided. He could not give me an answer nor could he reference a policy to which their staff should follow as it relates to payment, down payments, etc. Ultimately, I requested a full refund as I no longer had faith nor trusted J Blanton's team since we had multiple awful interactions. I requested a receipt of this and was told "I don't know if we can do that." So this is where we stand now *shrugs*. It is also noteworthy to mention my partner and I are queer Asian Americans. Were any of these awful interactions motivated by bigotry? I have no idea, maybe? At the end of the day, based on my experience... you'll be much better off using your money elsewhere. read more

The day of the service they were prompt and the team of two was efficient, a bit messy but not expecting less since they are working with sewer. My issue with this company is that I've been waiting for the report for my insurance for over a month now. After multiple calls and online messages still nothing. Always being told that a service manager would reach out and I'm still waiting. It's extremely disappointing as this is the only thing missing for my insurance Compton approve my claim. I didn't know writing that I had a sewer fill up and why its so hard. read more

We had a flood in our basement and called over a dozen plumbers to come and help. J Blanton was the first to respond that they could have someone at our home in 15 minutes. The office manager was extremely understanding and helpful. They sent a plumber who quoted us $1,800 for an ejector pump. I said no way. They came back with $1,325 and I agreed because the water was ruining my home. While the new pump fixed the problem, they re-used the old cover (didn't even offer a new one) and the 2 workers were here for 2 hours. The cost of a new pump is at the high end $400. So, the labor was $825 for 2 hours? The bill from J Blanton was outrageous and the work sloppy. They clearly took advantage of a crisis situation. I called to complain about the sloppy work and asked for a new cover. They sent a new person out who was appalled at the job and he did a better job of sealing the cover with silicone. I asked about the new cover and was told that the owner wanted to charge an additional $188! Unfortunately, he made a cheap decision to lose a customer who otherwise would have been loyal. Overpriced and sloppy work. I do NOT recommend. ************************************************************************************************************** In response to Jack's comments: The 1st plumber I spoke to several times throughout the day and he never mentioned anything about venting. Neither did the other company that is now repairing the work. Asking to fix a poor job is not bullying, it's customer service. The fact that Jack thinks I should "check with my husband" before writing a review on Yelp is simply an insult to all women. read more

J. Blanton Plumbing - Plumbing Near Me - Northbrook, Illinois

I had a bathroom faucet that was leaking and I called J. Blanton Plumbing to repair. They said they needed to send someone out at a $79 service charge to take a look and provide an estimate. The first quote I received was for $580 and I laughed because I thought it was a joke. It was not... I knew this was an outrageous price since I am aware of the level of difficulty and time required. (I am an out of town landlord so I was unable to perform the service on my own) I asked, "what if I purchase the faucet on Amazon and ship it to the unit. How much would you charge then?" The quote was $280 to install a faucet, which would take 15 minutes at most to do. I told the company that that prices was outrageous and would find someone else to install. So, in the end, I was charged $79 for an employee to go out to my house and tell me the faucet was broken. I hired someone else at $77 an hour to go to the property and install the faucet that I purchased on Amazon. I understand that licensed plumbers are expensive, but this is highway robbery. read more

Lou is the guy you want to answer the dispatch. Total professional. He rushed over here to perform emergency repairs in the middle of the night, and while en route gave me advice which prevented a significant amount of damage. He was very careful about how much he cut and where. Went out of his way to make sure things were buttoned up and permanently fixed. Great sense of humor. A calming presence amid quite a bit of chaos. read more

We recently moved into a condominium on Chicago's north side and called J Blanton plumbing to fix an issue with lack of hot water in our bathtub. The plumbers came out diagnosed the problem and then proceeded to screw up the job. They came several times and couldn't fix the problem. When they tried to install a new cartridge in the bath, they somehow managed to damage the new cartridge and were not able to solve our problem. We had to get in other plumbers to complete the work. This all took place in December. We had paid them hundreds of dollars and when we asked for a partial refund, they have been avoiding us and have not agreed to pay us back for what he had paid even though the work was not completed. I wouldn't hire them. They lack integrity. read more

This company is the real deal. Last week with the below zero temperatures one of the pipes on an outside wall froze and was needing to be fixed asap. They sent two guys out, quoted me, and fixed my pipe all in a day. I'll definitely be using them again. read more

Avoid them. Had them out to look at a backed up toilet in our basement and they told me that the toilet was the problem. After buying and installing a new toilet, the backup persisted. They agreed to come back and the person on the phone said they wouldn't charge for camera and rodding. After taking the toilet off and using their camera, they said that they would charge us for the rodding the line, and they would give us a discount of 50% of what they charged us to come out the first time (even though they didn't fix the problem). When we refused, they said that they wouldn't refund anything because "they had been out twice." To add insult to injury, their assistant put their toilet auger in our bathtub and chipped it, which I didn't discover until the next day. Their prices are outrageous and a high markup on what it should actually cost. We found another plumber who got the job done for half the price of J. Blanton. read more