JL Appliances customer service is compassionate and genuine. I had an old refrigerator go out, received a defective replacement, and JL Appliances were quick to deliver a new one; and showed empathy for the defective appliance and just delivered a couple of gift cards so I could replace my lost groceries! I'm in tears, thank you JL Appliance! read more

We purchased a washer from them and i started making noise so the repair person came out and put a new part in but the part didn't work. The part had taken 3 weeks to come in so the guy asked if we wanted a loaner and we said yes. He called JL's appliance to see if they would give us a loaner and pick ours up for repair and they agreed. Nobody said anything about a delivery charge but when the washer was fix (or so they say) they expect us (we're in our 60's) to load up their washer, take it to them and get our washer. If a delivery fee was mentioned up front we wouldn't have gotten the loaner. My husband tried tallking to the owner but she was rude and told him they just bought the busiuness and that gas was expensive. I wouldnt' ever buy anything from this compnay again. read more

Called JL's about our dishwasher showing an error code. Nice thing, they answered the phone. I called other repair companies first and only got voicemail. Of those I left voicemail, only one returned a call. But, I had already booked JLs. JL's was able to get a service tech to my home the next day. The service tech Tyler, was early, which I appreciated. Tyler was very friendly, presentable, and very helpful. While he was able to identify the problem, we agreed it was time to get a new dishwasher. They just don't make them to last anymore. I appreciated Tyler's honesty, his diagnosis and his desire to keep things neatly put back together. Great experience. Service call was $99. To me worth it to confirm what I feared. read more

I have bought several appliances from them and the appliances have been dependable and the delivery so easy and quick. They will also pick up broken appliances which I appreciate. read more

Albert showed up and diagnosed the issue pretty quickly. Roller wheels had worn out. 20 minutes later he was done. I'll definitely call JL Appliance for any repairs on my appliances. read more

We have been working with JL Appliance for years. They have always been very attentive to our needs. The transition between the old and new owners has been seamless. They truly care about their customers. Our most recent purchase of a new dishwasher is a perfect example. After it was installed, we noticed an issue with the bottom rack not sliding out smoothly. JL immediately responded to assess the issue. Not long after that, the dishwasher stopped working entirely, which was a manufacturing issue. We decided to go with a different brand and JL replaced asap to make sure we were happy. Thank you JL for your attentiveness. read more

The difference in range burners astounded me. Smartest old appliance service man in town. Maybe in all of America! My range was dead but now it lives. Advise was free and the new burners were competitively priced. I love this place. read more

Yay. JL's to the rescue. Just replaced my dishwasher latch. On time, right part, done quickly. Previously purchased a dryer from them. No issues. Will always reach out to them first for any appliance needs. read more

Ugh, what terrible customer service from the owner! Those skills cannot be taught clearly! Lack of communication and belittling threats! That's what's in store for you with this company! I wish I had never heard this name before It's baffling that there are positive reviews Just go elsewhere! You will not be sorry as I am! read more

I've bought 4-5 used appliances and had appliances repaired by this business. They have always been honest & reliable, the value has been great. Used appliances are a gamble at best, I know they do the best they can to ensure customers are receiving quality products. In lost scenarios they have gone above & beyond. You know you're in the right place when you ask the owner for recommendations and you can tell they are excited/passionate about those appliances you won't find a better place. read more

I needed a laundry set and didn't want to pay a lot and after talking to someone who recommended JL Appliances, visited their Edgewater store where I met Gary and Kai! Nice people who are flexible about payments! In two payments, I have my laundry set, delivered and set up and they are totally reconditioned with new parts, etc. I would not hesitate to buy from them again! A small upright freezer would be nice!!! I'll be back! read more

The person that came to my house to fix my dryer. He knew what he was doing repairing my dryer. He was a nice person, but did not wear a mask. I will give you a 4 star rating because of this. I ran and got my mask and doubled up on the mask. I think all people who are doing a service in home's should wear a mask. read more

BIGGEST MISTAKE WE MADE Thinking we could save some money, we went to JL Appliance and purchased a used refrigerator for our garage. We were told that all the units they brought in are thoroughly inspected, tested, etc before they are available for resale. So we fell for that pitch. Long story short, the delivered the unit, but within the next few weeks, they had to come pick it up, fix it, redeliver it, and come back out 2 more times to fix things that their mechanic said were never fixed in their shop. It was not very easy dealing with their customer service. The tech that came out said they are simply don't have the qualified people to do the job they say they do on used units.. Now it is out of their 90 day warranty, and the freezer fan sounds like it is ready to explode. and no recourse except to spend more money on a unit i have no confidence in. So shame on you JL My lesson??I could have spent another 100 bucks, gotten a new unit from home depot, delivered, without a charge, all the drawers and shelves would have worked, need I go on. Buyer beware. Won't be going back to this place. read more

We had the local repair shop to our house and they seemed to declare our washer "too old to fix" in seconds in spite of being told the model number while setting up appt. (We live in lebanon). A friend recommended JL and the only drawback is that we had to take things due to the distance. They looked at both and fixed the dishwasher by dx that we could only use it in normal, and indeed it was too old to get the part to run other cycles, but got it back and a new mother board for the dishwasher for for $228. They called to keep us updated, helped load, generally were amazing. Reminds me of "Like Nu" appliances we used to have in Lebanon. Cant think UA anything that could be better read more

The service os terrible they don't communicate well at all. And when the issue still occurs they say we'll it worked here. Not helpful at all waste of money and time these people have no brain. read more

After searching 4 merchants in Salem for a dishwasher to replace my 14 year old Maytag I was met with roadblocks every single time I was close to a decision I was told to 1)hire a plumber 2)measure again 3)take a photo of the connection of your present dishwasher. The goal was to either repair or replace by Thanksgiving or we would be having dinner at Olive Garden. As a last resort I stopped by JL's to discuss purchasing with them. I was told my dishwasher "shouldn't need to be replaced yet and maybe we should just diagnose the problem first." Two days later Dan showed up, took the dishwasher apart and cleaned it and Presto! It works like it did years ago! I know where I'll go to buy a new one when it's time! read more

I was in a pinch with a broken freezer full of food and I had called everyone I could think of and couldn't get a part or an answer other than 'your freezer is shot'. I finally called J L's Appliance Repair right before they were ready to close for the night and they not only had the right part for me but gave me instructions on how to install it, arranged for me to pick it up and said it would probably fix my problem! I followed their instructions and fixed my freezer!!! Absolutely FANTASTIC customer service, I can't say enough about how they helped me. That's customer service that is pretty rare in this day and age. I'll be going back there for all of my appliance needs, no need to call anyone else. read more

Update to my original! If I could give more stars I would. They go far above what is expected to help! I had some issues with my washer, and wanted to fix it myself. They were willing to help me trouble shoot, found me used parts, and charged a ridiculously reasonable price. Good people! read more

I can't comment on their work...just the customer service. I called them several days ago (Fri) to schedule a service call for a dryer that stopped working. Guy on the phone said: "We can come out Monday, would that work? I have a customer in front of me, let me get your # & call you right back" ...well, I never heard back :/. read more

Fantastic!!!! Took our "Convection Microwave" in to JL's Appliance Repair on Edgewater around 1:00 p.m. and had it back by 3:00 p.m. Now that is quick service. The staff were very busy when we arrived but they took the time to have a staff person come from the back to get our microwave out of the car and in to the shop. We are extremely pleased customers. read more

I had the exact same experience as Kevin J. They came out to fix both my refrigerator and my dishwasher. The refrigerator was an easy fix--drain plug was clogged. The dishwasher leaked and they couldn't figure out why so they told me they'd look into it further and call me the next day. No call came in so I called them, several times. They promised to call me back and they never have. So, I still have a leaky dishwasher and I will have to call a more reliable and reputable repair place. read more

The owner is an asshole! He was blocking my wife's car in while making a delivery, when asked to move, he was extremely rude and refused. My wife was late to work as a result. I have no idea about the quality of their work as repairman but their quality as humans is subpar. read more

This place has pulled my bacon out of the fire twice now! The first time I called about a door seal on my old freezer that was leaking air and causing a lot of ice over. The guys there recommended instead of selling me a really expensive door seal, that I put some plumbers putty behind the seal and it worked out great! Just recently my washing machine was shaking and they immediately suggested a fix that I could do at home and they offered to give me a spring to fix it for free. You can bet that this is the place that I'm going to go for any repairs or new appliances purchased in the future. read more

Our old dishwasher gave up the ghost a few days before we were scheduled to leave town for a couple of weeks. We wanted to get it replaced before we left to get it off our mind. We checked the big box home centers. Neither of them had the model we wanted in stock. One indicated it would be delivered in a week to ten days, the other two weeks. Checked a national department store, once known for the quality of there appliances. Their web site indicated it could be installed in two days, so we ordered a unit. On the day the unit was to be delivered, we called because we had not been contacted with a window for the delivery. We were informed that the delivery was now three days out, after we were scheduled to leave. Based on the other reviews for JL's I thought I'd take a chance and give them a call. This was about 10:00 am. They informed me that they had the model we wanted in stock and said they probably could install later that day. Dale checked with his installer and called me back to ask if we could take delivery about 5:30 that day. By 7:00 p.m. a bright shiny new dishwasher was gracing our kitchen. No fuss, no muss, good banter with the installer. Business like the old days, or at least like we would like to think it used to be. JL's will be my first call (and I suspect the only one I have to make) when I need a new appliance or a repair. read more

I called to schedule an in home service on my fridge. The man on the phone was nice, helped me determine what we thought was wrong and set up the appointment for a week later. The day of the appointment "Steve, the owner" shows up and tells me its either a $28 thermostat, or a $200 circuit board, and "Steve" suggests he replace both. I ask if we can test the board? He says its very difficult. I use my trusty IPhone, and within 30 seconds find that its not only easy to test, but its quick too! Steve didn't want to do it. Says its to complicated a job for him and too far to drive if he had to come back. Steve suggests I call another repair shop, and he leaves. So after waiting a week for this appointment with no fridge, I was hunting for another company to help with this repair. While looking up more info about testing the issue, I found that the fridge has its own diagnostic tools built in, and Steve could have found the problem in a few minutes without ever taking a screw out! I am still unclear as to exactly why Steve bailed. He was getting paid by the hour, and I cant believe the profit on the circuit board was so great that not replacing it was going to have that big of an effect on his bottom line. But why wouldn't he use the fridges diagnostic tool and find the real issue instead of just throwing parts at it? I have found the issue was indeed the thermostat, and am on the way to buy one and put it in myself. $28. Thanks "Steve the owner" for saving me the $$. read more

Just moved to Salem and needed a washer dryer. I bought one over the phone and it seems to be working fine. I will update review to 5 stars once I have used the W/D for a few months. I like the $39 delivery and setup since I know nothing about washer dryers and don't have the required equipment or muscle to transport them. Very convenient and helpful thanks Dale and Sal read more

My 22 year old side-by-side refrigerator wasn't cooling sufficiently. I called J L's Appliance Repair mid-afternoon, but everyone was already committed to other repairs so I was told it would be the next day. Went to Roth's and bought about 25lbs of solid ice and cubes for freezer and refrigerator sections. The repairman, Steve, arrived the next day late am after calling ahead to confirm he was coming and estimated time of arrival. Steve took his time to make the repair, explained what he was doing and why, made sure everything was running properly, and cleaned up the defrosted ice. Steve did a good job and I feel the cost was reasonable. I would not hesitate to use this company again and recommend it to others. read more

I called JL Appliance to repair a belt pulley on my Whirlpool dryer. When the repairman left, he told me the dryer would make a noise when it tumbles but not to worry about it. Three and half months later, the drum doesn't rotate. I called to see if JL would come and look at it to verify the job was done properly. Without even looking at the dryer, Steve the owner told me the job was done properly because the service tech had been doing the job for 60 years. In addition, Steve said the work was only guaranteed for 90 days, not 104 days. I will never patronize this outfit again. Not only did I get a crappy repair job, but the staff was snarky. I would rate this outfit a zero if I could. read more

I called in for a dryer and they got it to me the same day! These guys are on the ball and even carried it up to my 3rd story apartment. Thanks again! read more

Sadly I am stuck using these people because my landlord uses them. How does any company expect to make money when there only hours are when other people work. You know other people have jobs and a life too. Every company like this needs weekend workers. This is my 4th time trying to get my dryer fixed over a period of about a year. First time they needed 2 trips to find out and fix the heat problem in my dryer. After they fixed that it only lasted another month before something else failed. This time the belt broke and various other parts where getting too worn down. So why wasn't this stuff looked at the first time they were out. I've been hanging all my cloths in my bathroom to dry. I live in a small apartment and do not have the space. Not to mention all the moisture coming off of my cloths and making my bathroom smell bad. They where scheduled to come out and fix the belt but needed more parts and told me to call him directly when I get an early day and he would come out and fix it. Well guess what, he ignored my called and never responded and I called the owner and he acted surprised. So I decided to just have them come out on Friday instead and I'll leave the key for him. The guy assured me that I would be taken care of and that my dryer would be fixed and that I can trust the repairs man. Well guess what I left my key under the mat for nothing. The fucker never showed. How am I suppose to keep trying to rely on these people when they don't even do what they say and there hours are fucking shit. ANY COMPANY THAT ONLY WORK 9-5 mon-fri IS A FUCKING JOKE. I'm not taking a day off of work and paying for your services. Because you're inconveniencing me with your work hours I'm losing almost $200 I could've made that day at work. So I am expected to lose all that money and then you demand that I pay you personally more money even though you have already cost me money because of your hours. You should be paying me for the inconvenience of losing my days pay and still not having my dryer fixed. read more

Owner came out after hours to fix my dryer hose. The installation had been done 1.5 yrs ago and so I wasn't expecting anything, but he said hose hadn't been put in correctly so he wouldn't take any money for his time or materials. WOW! Made my day! read more

I have a side by side Kenmore refrigerator that is almost 20 years old. Works fine but today the ice maker stopped making ice. I called several repair shops and got totally mixed advice. One said need to clean the water filter (such an old unit doesn't even have a filter). another sounded like they need to replace ice maker. Best one said need to replace the Water Inlet Valve and they could order it in. Not much on the net for fixing old appliances, but I did find our how to remove the Water Inlet Valve. Got name of JL's as a place that might have the valve in stock. Spoke with Gary Lawrence and he said bring in the part and he would test it. I did that and he showed that the value worked fine. He suggested I remove the ice maker unit (3 simple screws) and bring that in to test. He had a lot of like new used units that would work. When I went home and removed the ice maker, I was able to clearly see the the water tube that feeds the water into the unit was filled solid with frozen water. A simple inspection revealed that two screws on the back allowed the tube to easily slide out. Dipped in warm water and a minute or two later and the hose was cleared of ice. Screwed it back in; screwed the ice maker back. Called Gary. He said just to be patient because the unit only cycled every 45 minute and then it took another hour to freeze the ice and expel it. Impatient though I may be, I listened to Gary. Several hours later and lo and behold the ice bucket has started to fill up with fresh ice. After some simple diagnosis, one item at a time and some great advice, my ice unit works perfect and it cost me absolutely nothing. I have to buy Gary some lunch or a bottle of his favorite adult beverage. You are a great guy Gary...and wow do you know your stuff. A shining star of an honest business surrounded by hoards of many that simply would have sent our a service man with all new parts and replace stuff for lots of money that didn't need to be replaced. I worked 20 years in the consumer protection section of the Oregon Dept of Justice and never met such and honest businessman in an industry that filled with guys that would take you at the drop of a dime. Way to go Gary! You deserve a solid five stars. Great Job! read more